A) Customer Relationship Management
B) Customer Retention Model
C) Customer Resource Management
D) Consumer Relationship Marketing

A) Lower taxes
B) Increase raw material costs
C) Reduce employee turnover
D) Understand customer needs and preferences

A) Personal diaries
B) Accounting spreadsheets
C) CRM software
D) Social media platforms

A) Ignoring customer complaints
B) Avoiding customer feedback
C) Identifying sales opportunities
D) Exceeding customer expectations

A) To track employee attendance
B) To monitor competitor activities
C) To analyze customer data for insights
D) To forecast weather patterns

A) Product quality
B) Customer loyalty
C) Employee annual leave
D) Company expenses

A) Agriculture
B) Construction
C) Retail
D) Mining

A) Standardizing industry practices
B) Diversifying revenue streams
C) Aligning with specific business needs
D) Minimizing customer interactions