A) Local community parties B) Only meetings where food is served C) Competitor events D) Regular training and special programs
A) Know and understand your detailed job description by heart B) Memorize the names of all guests C) Focus only on the most expensive services D) Ignore the section standards
A) where and who B) cost and profit C) how and when D) risks and rewards
A) it becomes difficult for them to find new employment B) they receive a special certification C) they are given a 30-day vacation D) they are automatically moved to an airline job
A) shyness B) Alertness C) punctuality D) maturity
A) to help them learn how to cook B) to reduce the number of employees in the lobby C) to give them a promotion D) to ensure commitment to client needs is not compromised when staff are unprofessional
A) to always be professional B) to prioritize local guests C) to be as fast as possible D) to focus on earning tips
A) expanded Market Reach B) Enhanced Guest Understanding C) better talent attraction D) Superior Financial Peformance
A) no specific outcomes B) high-performance outcomes C) average performance D) individualistic outcomes
A) implementation of a common goal through divided work B) one person doing all the work C) focusing only on individual status D) avoiding any shared goals
A) constant jokes B) total equality in status C) clear guidance D) no guidance
A) the physical building B) the organization's culture C) the local law D) the menu only
A) culture of consistency B) culture of status C) culture of innovation D) culture of compliance
A) self-protective B) directive C) team-oriented D) human-oriented
A) consensus B) barrier C) rivalry D) fear
A) asking questions B) smiling C) using your devices D) make eye contact
A) looking at the floor B) maintaining eye contact with the speaker C) interrupting to save time D) checking your phone while listening
A) ignore the passenger B) make a guess and proceed C) walk away D) tactfully ask them to repeat
A) because passengers never speak English B) because they move fast C) because there are no signs on ships D) because they accommodate passengers from seven continents
A) it can prevent aggression and ensure guest satisfaction B) it makes rules unnecessary C) it allows employees to take more breaks D) it replaces the need for listening
A) your detailed job description B) the company's stock price C) your coworkers' salaries D) the names of all competitors
A) shyness B) aggression C) Punctuality D) rigidity
A) be as fast as possible B) only talk to locals C) focus on tips D) always be professional
A) airline pilots B) wealthy tourists C) marginalized children via a "pushcart classroom" D) global diplomats
A) Efren Penaflorida B) Liza Soberano C) Lea Salonga D) Maria REssa
A) intellectual diversity B) gender diversity in leadership C) press freedom D) global diplomatic diversity
A) sexual harrassment B) indigenous rights C) age discrimination D) discrimination against women
A) only respect if they are a national hero B) less respect than local managers C) the same professional respect and authority as any other manager D) no specific legal protection
A) following the law only B) ensuring that opportunities are provided to all employees C) changing the location of work D) having many different types of people
A) reducing the workforce to be more efficient B) hiring only people from the same background C) understanding, accepting, and valuing differences between people D) treating everyone exactly the same regardless of needs
A) at the back of the initiatives B) at the forefront of initiatives C) excluded from activities D) only involved of they ask
A) be observant and culturally aware B) focus on stereotypes C) demand constant explanations of their style D) ignore their authority if they are different
A) their age and gender B) their personal background only C) their leadership and professional competence D) their cultural differences
A) Nayong Pilipino Foundation B) Intramuros Administration C) National Parks Development Committee D) Philippine Retirement Authority
A) minimizing local community involvement B) maximizing short-term profit C) conserving the environment and respecting cultural heritage D) building as many hotels as possible
A) TIEZA B) Duty Free Philippines C) DOT D) TPB
A) regulating hotel prices B) marketing and promoting the Philippines as a destination C) enforcing local government laws D) developing infrastructure
A) a secondary industry B) an indispensable element C) a temporary source of income D) a strictly private sector interest
A) Republic Act NO.9593 B) PD 966 C) Fair Work Act D) REpublic Act No 8371
A) by ignoring community stake holders B) by reflecting the values and beliefs of a wider customer base C) by maintaining a culture of compliance only D) by reducing marketing costs
A) they avoid all risks B) they focus strictly on status C) they bring a wider range of perspective to decision-making D) they have fewer meetings
A) predictable performance only B) higher employee turnover C) more rigid organizational structures D) higher financial returns
A) they focus only on standard procedures B) they require less management C) they follow orders more strictly D) they bring a rich array of perspectives and life experiences
A) team unity and goal setting B) employee empowerment C) face-saving and status consciousness D) innovation and risk-taking
A) Cornel University B) Yale Insights C) GLOBE D) McKinsey & Company
A) human-oriented B) Charismatic C) self-protective D) team-oriented
A) compliance B) innovation C) inspiration D) inclusion
A) directive B) autonomous C) charismatic D) participative
A) innovation, risk and speed B) money, status, and power C) consistency, rules, and regulations D) trust, pride and enjoyment
A) transformational B) authoritative C) directive
A) servant B) participative C) directive D) transformational
A) equipment quality B) employee age C) Leadership style D) the physical location
A) Egalitarianism B) Authoritarianism C) Hierarchicalism D) Individualism
A) independent of supervision B) Changing based on market forces C) Clearly defined with boundaries and limitations D) Flexible and self-directed
A) someone who enforces all regulations B) Someone who maintains strict boundaries C) Someone who gives direct orders D) someone who empowers their employees |