A) Only meetings where food is served B) Competitor events C) Regular training and special programs D) Local community parties
A) Know and understand your detailed job description by heart B) Ignore the section standards C) Focus only on the most expensive services D) Memorize the names of all guests
A) how and when B) cost and profit C) where and who D) risks and rewards
A) they receive a special certification B) they are given a 30-day vacation C) it becomes difficult for them to find new employment D) they are automatically moved to an airline job
A) punctuality B) maturity C) shyness D) Alertness
A) to give them a promotion B) to reduce the number of employees in the lobby C) to ensure commitment to client needs is not compromised when staff are unprofessional D) to help them learn how to cook
A) to prioritize local guests B) to be as fast as possible C) to always be professional D) to focus on earning tips
A) expanded Market Reach B) Superior Financial Peformance C) better talent attraction D) Enhanced Guest Understanding
A) average performance B) high-performance outcomes C) no specific outcomes D) individualistic outcomes
A) one person doing all the work B) avoiding any shared goals C) implementation of a common goal through divided work D) focusing only on individual status
A) no guidance B) total equality in status C) clear guidance D) constant jokes
A) the local law B) the menu only C) the physical building D) the organization's culture
A) culture of consistency B) culture of compliance C) culture of status D) culture of innovation
A) human-oriented B) team-oriented C) self-protective D) directive
A) consensus B) rivalry C) fear D) barrier
A) using your devices B) make eye contact C) smiling D) asking questions
A) looking at the floor B) checking your phone while listening C) maintaining eye contact with the speaker D) interrupting to save time
A) walk away B) ignore the passenger C) tactfully ask them to repeat D) make a guess and proceed
A) because they move fast B) because they accommodate passengers from seven continents C) because passengers never speak English D) because there are no signs on ships
A) it replaces the need for listening B) it can prevent aggression and ensure guest satisfaction C) it allows employees to take more breaks D) it makes rules unnecessary
A) your detailed job description B) your coworkers' salaries C) the names of all competitors D) the company's stock price
A) shyness B) Punctuality C) rigidity D) aggression
A) focus on tips B) be as fast as possible C) only talk to locals D) always be professional
A) airline pilots B) marginalized children via a "pushcart classroom" C) wealthy tourists D) global diplomats
A) Efren Penaflorida B) Lea Salonga C) Maria REssa D) Liza Soberano
A) press freedom B) global diplomatic diversity C) gender diversity in leadership D) intellectual diversity
A) sexual harrassment B) age discrimination C) indigenous rights D) discrimination against women
A) no specific legal protection B) less respect than local managers C) the same professional respect and authority as any other manager D) only respect if they are a national hero
A) changing the location of work B) following the law only C) having many different types of people D) ensuring that opportunities are provided to all employees
A) reducing the workforce to be more efficient B) hiring only people from the same background C) understanding, accepting, and valuing differences between people D) treating everyone exactly the same regardless of needs
A) at the back of the initiatives B) only involved of they ask C) excluded from activities D) at the forefront of initiatives
A) be observant and culturally aware B) focus on stereotypes C) demand constant explanations of their style D) ignore their authority if they are different
A) their leadership and professional competence B) their personal background only C) their age and gender D) their cultural differences
A) Nayong Pilipino Foundation B) Intramuros Administration C) National Parks Development Committee D) Philippine Retirement Authority
A) maximizing short-term profit B) building as many hotels as possible C) conserving the environment and respecting cultural heritage D) minimizing local community involvement
A) Duty Free Philippines B) DOT C) TPB D) TIEZA
A) regulating hotel prices B) marketing and promoting the Philippines as a destination C) developing infrastructure D) enforcing local government laws
A) a temporary source of income B) a strictly private sector interest C) an indispensable element D) a secondary industry
A) Republic Act NO.9593 B) PD 966 C) REpublic Act No 8371 D) Fair Work Act
A) by maintaining a culture of compliance only B) by reducing marketing costs C) by reflecting the values and beliefs of a wider customer base D) by ignoring community stake holders
A) they avoid all risks B) they have fewer meetings C) they focus strictly on status D) they bring a wider range of perspective to decision-making
A) higher financial returns B) higher employee turnover C) predictable performance only D) more rigid organizational structures
A) they bring a rich array of perspectives and life experiences B) they focus only on standard procedures C) they require less management D) they follow orders more strictly
A) face-saving and status consciousness B) innovation and risk-taking C) team unity and goal setting D) employee empowerment
A) Cornel University B) GLOBE C) Yale Insights D) McKinsey & Company
A) team-oriented B) human-oriented C) self-protective D) Charismatic
A) innovation B) inspiration C) inclusion D) compliance
A) directive B) charismatic C) autonomous D) participative
A) innovation, risk and speed B) consistency, rules, and regulations C) trust, pride and enjoyment D) money, status, and power
A) directive B) transformational C) authoritative
A) directive B) servant C) transformational D) participative
A) Leadership style B) the physical location C) equipment quality D) employee age
A) Individualism B) Egalitarianism C) Hierarchicalism D) Authoritarianism
A) Clearly defined with boundaries and limitations B) Changing based on market forces C) independent of supervision D) Flexible and self-directed
A) someone who empowers their employees B) Someone who gives direct orders C) Someone who maintains strict boundaries D) someone who enforces all regulations |