A) Only meetings where food is served B) Competitor events C) Local community parties D) Regular training and special programs
A) Know and understand your detailed job description by heart B) Memorize the names of all guests C) Focus only on the most expensive services D) Ignore the section standards
A) risks and rewards B) cost and profit C) how and when D) where and who
A) they are given a 30-day vacation B) it becomes difficult for them to find new employment C) they receive a special certification D) they are automatically moved to an airline job
A) shyness B) punctuality C) maturity D) Alertness
A) to ensure commitment to client needs is not compromised when staff are unprofessional B) to reduce the number of employees in the lobby C) to give them a promotion D) to help them learn how to cook
A) to prioritize local guests B) to always be professional C) to be as fast as possible D) to focus on earning tips
A) better talent attraction B) Superior Financial Peformance C) Enhanced Guest Understanding D) expanded Market Reach
A) average performance B) high-performance outcomes C) individualistic outcomes D) no specific outcomes
A) implementation of a common goal through divided work B) focusing only on individual status C) avoiding any shared goals D) one person doing all the work
A) no guidance B) total equality in status C) constant jokes D) clear guidance
A) the menu only B) the physical building C) the organization's culture D) the local law
A) culture of status B) culture of compliance C) culture of consistency D) culture of innovation
A) directive B) team-oriented C) self-protective D) human-oriented
A) rivalry B) consensus C) barrier D) fear
A) make eye contact B) asking questions C) smiling D) using your devices
A) checking your phone while listening B) looking at the floor C) maintaining eye contact with the speaker D) interrupting to save time
A) walk away B) make a guess and proceed C) tactfully ask them to repeat D) ignore the passenger
A) because they accommodate passengers from seven continents B) because they move fast C) because passengers never speak English D) because there are no signs on ships
A) it allows employees to take more breaks B) it can prevent aggression and ensure guest satisfaction C) it makes rules unnecessary D) it replaces the need for listening
A) the names of all competitors B) the company's stock price C) your coworkers' salaries D) your detailed job description
A) aggression B) rigidity C) shyness D) Punctuality
A) focus on tips B) be as fast as possible C) always be professional D) only talk to locals
A) airline pilots B) marginalized children via a "pushcart classroom" C) wealthy tourists D) global diplomats
A) Maria REssa B) Liza Soberano C) Lea Salonga D) Efren Penaflorida
A) intellectual diversity B) global diplomatic diversity C) gender diversity in leadership D) press freedom
A) discrimination against women B) sexual harrassment C) age discrimination D) indigenous rights
A) less respect than local managers B) only respect if they are a national hero C) the same professional respect and authority as any other manager D) no specific legal protection
A) changing the location of work B) following the law only C) having many different types of people D) ensuring that opportunities are provided to all employees
A) treating everyone exactly the same regardless of needs B) hiring only people from the same background C) understanding, accepting, and valuing differences between people D) reducing the workforce to be more efficient
A) excluded from activities B) at the back of the initiatives C) at the forefront of initiatives D) only involved of they ask
A) be observant and culturally aware B) focus on stereotypes C) ignore their authority if they are different D) demand constant explanations of their style
A) their personal background only B) their leadership and professional competence C) their cultural differences D) their age and gender
A) Intramuros Administration B) Philippine Retirement Authority C) National Parks Development Committee D) Nayong Pilipino Foundation
A) minimizing local community involvement B) building as many hotels as possible C) maximizing short-term profit D) conserving the environment and respecting cultural heritage
A) Duty Free Philippines B) TPB C) DOT D) TIEZA
A) enforcing local government laws B) marketing and promoting the Philippines as a destination C) developing infrastructure D) regulating hotel prices
A) a temporary source of income B) a secondary industry C) an indispensable element D) a strictly private sector interest
A) Fair Work Act B) PD 966 C) Republic Act NO.9593 D) REpublic Act No 8371
A) by ignoring community stake holders B) by maintaining a culture of compliance only C) by reflecting the values and beliefs of a wider customer base D) by reducing marketing costs
A) they focus strictly on status B) they avoid all risks C) they have fewer meetings D) they bring a wider range of perspective to decision-making
A) more rigid organizational structures B) predictable performance only C) higher employee turnover D) higher financial returns
A) they focus only on standard procedures B) they require less management C) they follow orders more strictly D) they bring a rich array of perspectives and life experiences
A) employee empowerment B) innovation and risk-taking C) face-saving and status consciousness D) team unity and goal setting
A) McKinsey & Company B) GLOBE C) Yale Insights D) Cornel University
A) self-protective B) team-oriented C) human-oriented D) Charismatic
A) compliance B) innovation C) inspiration D) inclusion
A) directive B) autonomous C) charismatic D) participative
A) money, status, and power B) trust, pride and enjoyment C) innovation, risk and speed D) consistency, rules, and regulations
A) directive B) authoritative C) transformational
A) directive B) participative C) transformational D) servant
A) employee age B) equipment quality C) the physical location D) Leadership style
A) Egalitarianism B) Individualism C) Hierarchicalism D) Authoritarianism
A) Clearly defined with boundaries and limitations B) independent of supervision C) Flexible and self-directed D) Changing based on market forces
A) Someone who maintains strict boundaries B) Someone who gives direct orders C) someone who enforces all regulations D) someone who empowers their employees |