A) Local community parties B) Only meetings where food is served C) Competitor events D) Regular training and special programs
A) Memorize the names of all guests B) Ignore the section standards C) Know and understand your detailed job description by heart D) Focus only on the most expensive services
A) where and who B) how and when C) cost and profit D) risks and rewards
A) they are automatically moved to an airline job B) they receive a special certification C) it becomes difficult for them to find new employment D) they are given a 30-day vacation
A) Alertness B) shyness C) maturity D) punctuality
A) to ensure commitment to client needs is not compromised when staff are unprofessional B) to give them a promotion C) to help them learn how to cook D) to reduce the number of employees in the lobby
A) to prioritize local guests B) to focus on earning tips C) to always be professional D) to be as fast as possible
A) better talent attraction B) Superior Financial Peformance C) Enhanced Guest Understanding D) expanded Market Reach
A) average performance B) high-performance outcomes C) individualistic outcomes D) no specific outcomes
A) one person doing all the work B) avoiding any shared goals C) implementation of a common goal through divided work D) focusing only on individual status
A) constant jokes B) no guidance C) total equality in status D) clear guidance
A) the menu only B) the organization's culture C) the local law D) the physical building
A) culture of consistency B) culture of innovation C) culture of compliance D) culture of status
A) directive B) team-oriented C) self-protective D) human-oriented
A) barrier B) rivalry C) consensus D) fear
A) asking questions B) using your devices C) smiling D) make eye contact
A) maintaining eye contact with the speaker B) interrupting to save time C) checking your phone while listening D) looking at the floor
A) make a guess and proceed B) ignore the passenger C) tactfully ask them to repeat D) walk away
A) because they move fast B) because they accommodate passengers from seven continents C) because passengers never speak English D) because there are no signs on ships
A) it can prevent aggression and ensure guest satisfaction B) it allows employees to take more breaks C) it replaces the need for listening D) it makes rules unnecessary
A) the company's stock price B) the names of all competitors C) your coworkers' salaries D) your detailed job description
A) Punctuality B) shyness C) rigidity D) aggression
A) focus on tips B) be as fast as possible C) only talk to locals D) always be professional
A) airline pilots B) marginalized children via a "pushcart classroom" C) wealthy tourists D) global diplomats
A) Efren Penaflorida B) Maria REssa C) Liza Soberano D) Lea Salonga
A) intellectual diversity B) press freedom C) gender diversity in leadership D) global diplomatic diversity
A) age discrimination B) indigenous rights C) sexual harrassment D) discrimination against women
A) the same professional respect and authority as any other manager B) only respect if they are a national hero C) no specific legal protection D) less respect than local managers
A) following the law only B) changing the location of work C) ensuring that opportunities are provided to all employees D) having many different types of people
A) treating everyone exactly the same regardless of needs B) hiring only people from the same background C) understanding, accepting, and valuing differences between people D) reducing the workforce to be more efficient
A) excluded from activities B) at the back of the initiatives C) only involved of they ask D) at the forefront of initiatives
A) ignore their authority if they are different B) demand constant explanations of their style C) focus on stereotypes D) be observant and culturally aware
A) their cultural differences B) their leadership and professional competence C) their age and gender D) their personal background only
A) Intramuros Administration B) Philippine Retirement Authority C) Nayong Pilipino Foundation D) National Parks Development Committee
A) building as many hotels as possible B) conserving the environment and respecting cultural heritage C) maximizing short-term profit D) minimizing local community involvement
A) TIEZA B) TPB C) DOT D) Duty Free Philippines
A) enforcing local government laws B) developing infrastructure C) marketing and promoting the Philippines as a destination D) regulating hotel prices
A) a strictly private sector interest B) a temporary source of income C) an indispensable element D) a secondary industry
A) REpublic Act No 8371 B) PD 966 C) Fair Work Act D) Republic Act NO.9593
A) by reflecting the values and beliefs of a wider customer base B) by maintaining a culture of compliance only C) by ignoring community stake holders D) by reducing marketing costs
A) they have fewer meetings B) they avoid all risks C) they bring a wider range of perspective to decision-making D) they focus strictly on status
A) more rigid organizational structures B) higher financial returns C) predictable performance only D) higher employee turnover
A) they focus only on standard procedures B) they bring a rich array of perspectives and life experiences C) they follow orders more strictly D) they require less management
A) team unity and goal setting B) employee empowerment C) face-saving and status consciousness D) innovation and risk-taking
A) GLOBE B) Cornel University C) Yale Insights D) McKinsey & Company
A) human-oriented B) self-protective C) team-oriented D) Charismatic
A) inclusion B) inspiration C) innovation D) compliance
A) directive B) charismatic C) participative D) autonomous
A) money, status, and power B) trust, pride and enjoyment C) innovation, risk and speed D) consistency, rules, and regulations
A) transformational B) directive C) authoritative
A) participative B) transformational C) servant D) directive
A) equipment quality B) Leadership style C) the physical location D) employee age
A) Egalitarianism B) Authoritarianism C) Individualism D) Hierarchicalism
A) independent of supervision B) Changing based on market forces C) Clearly defined with boundaries and limitations D) Flexible and self-directed
A) someone who enforces all regulations B) Someone who gives direct orders C) Someone who maintains strict boundaries D) someone who empowers their employees |