A) To track sales performance
B) To monitor a process over time for variations
C) To evaluate customer satisfaction
D) To design new products

A) Team Quality Monitoring
B) Time Quality Metrics
C) Total Quality Management
D) Task Quality Measurement

A) Industry Standards Organization
B) Internal Safety Organization
C) International Organization for Standardization
D) Institutional Service Office

A) To handle customer complaints
B) To manage supply chain logistics
C) To create marketing campaigns
D) To examine products or services for defects

A) Just-In-Time
B) Six Sigma
C) Kaizen
D) Lean Manufacturing

A) Decreased market share
B) Increased customer satisfaction
C) Higher production costs
D) Reduced employee benefits

A) ISO 27001
B) ISO 14001
C) ISO 9001
D) ISO 31000

A) Computer-aided design software
B) A sketch of the desired item with a Go/no go procedure
C) Automated inspection systems
D) Statistical process control charts

A) To increase energy efficiency
B) To track employee attendance
C) To set production quotas
D) To make inferences about a population based on a sample

A) Customer satisfaction, brand loyalty, and service delivery
B) Production speed, efficiency, and output volume
C) Financial investment, market share, and profitability
D) Knowledge, skills, experience, and qualifications

A) Lean Manufacturing
B) ISO 9001
C) Statistical Process Control
D) Total Quality Management

A) Kaizen
B) Just-In-Time
C) Total Quality Management
D) Statistical Process Control

A) Six Sigma methodologies
B) Quality assurance techniques
C) Lean manufacturing principles
D) Tolerance limits

A) Inspection
B) Marketing
C) Budgeting
D) Accounting