A) Advertise, Inform, Decide, Achieve B) Assert, Implement, Develop, Achieve C) Attention, Interest, Desire, Action D) Ask, Infer, Discuss, Agree
A) To present a product or service persuasively to potential customers B) To pressure customers into making a purchase C) To provide detailed product specifications D) To bore customers with excessive information
A) It has no impact on sales outcomes B) It can intimidate customers C) It is irrelevant to building rapport D) It can convey confidence, interest, and trustworthiness
A) Avoid contact with the customer who rejected the offer B) Take rejection personally and give up C) Pressure the customer into changing their decision D) Learn from the experience and move on
A) Results of Interaction B) Refund on Installments C) Return on Investment D) Revenue on Inflation
A) It is not necessary B) It helps to nurture relationships and secure future sales C) It annoys customers D) It delays the sales process
A) Calling without a script B) Calling during business hours C) Calling existing customers D) Making unsolicited calls to potential customers
A) Hard selling B) Transactional selling C) Pushy selling D) Consultative selling
A) Lead B) Prospect C) Client D) Competitor
A) Body language B) Continuous interruptions C) Rapid speech D) High-pitched voice
A) Low quality product B) Unlimited supply C) No added benefits D) Limited-time offer
A) To ignore customer inquiries B) To oversell the product C) To rely solely on marketing materials D) To effectively communicate with customers and address their questions
A) Closing B) Qualifying C) Prospecting D) Objection handling
A) It leads to aggressive selling B) It lays the foundation for long-term relationships and repeat business C) It is not important in sales D) It speeds up closing the sale
A) No-selling B) Upselling C) Downselling D) Cross-selling
A) Continuous Revenue Model B) Customer Retention Marketing C) Cost Reduction Management D) Customer Relationship Management
A) To rely solely on traditional sales approaches B) To engage with potential customers, share valuable content, and build relationships C) To avoid interacting with customers D) To post random updates without strategy
A) Handshake B) High five C) Handoff D) Hand wave |