A) Assert, Implement, Develop, Achieve B) Advertise, Inform, Decide, Achieve C) Attention, Interest, Desire, Action D) Ask, Infer, Discuss, Agree
A) To pressure customers into making a purchase B) To bore customers with excessive information C) To present a product or service persuasively to potential customers D) To provide detailed product specifications
A) It is irrelevant to building rapport B) It has no impact on sales outcomes C) It can intimidate customers D) It can convey confidence, interest, and trustworthiness
A) Take rejection personally and give up B) Avoid contact with the customer who rejected the offer C) Learn from the experience and move on D) Pressure the customer into changing their decision
A) Revenue on Inflation B) Refund on Installments C) Results of Interaction D) Return on Investment
A) It is not necessary B) It helps to nurture relationships and secure future sales C) It delays the sales process D) It annoys customers
A) Calling without a script B) Calling existing customers C) Making unsolicited calls to potential customers D) Calling during business hours
A) Hard selling B) Consultative selling C) Transactional selling D) Pushy selling
A) Lead B) Prospect C) Competitor D) Client
A) Rapid speech B) Body language C) High-pitched voice D) Continuous interruptions
A) Unlimited supply B) Limited-time offer C) No added benefits D) Low quality product
A) To ignore customer inquiries B) To rely solely on marketing materials C) To effectively communicate with customers and address their questions D) To oversell the product
A) Prospecting B) Closing C) Objection handling D) Qualifying
A) It leads to aggressive selling B) It lays the foundation for long-term relationships and repeat business C) It is not important in sales D) It speeds up closing the sale
A) Cross-selling B) Downselling C) No-selling D) Upselling
A) Customer Retention Marketing B) Continuous Revenue Model C) Cost Reduction Management D) Customer Relationship Management
A) To rely solely on traditional sales approaches B) To avoid interacting with customers C) To post random updates without strategy D) To engage with potential customers, share valuable content, and build relationships
A) Handshake B) High five C) Handoff D) Hand wave |