A) Attention, Interest, Desire, Action B) Assert, Implement, Develop, Achieve C) Ask, Infer, Discuss, Agree D) Advertise, Inform, Decide, Achieve
A) To provide detailed product specifications B) To pressure customers into making a purchase C) To present a product or service persuasively to potential customers D) To bore customers with excessive information
A) It is irrelevant to building rapport B) It has no impact on sales outcomes C) It can convey confidence, interest, and trustworthiness D) It can intimidate customers
A) Take rejection personally and give up B) Pressure the customer into changing their decision C) Avoid contact with the customer who rejected the offer D) Learn from the experience and move on
A) Return on Investment B) Results of Interaction C) Revenue on Inflation D) Refund on Installments
A) It is not necessary B) It delays the sales process C) It helps to nurture relationships and secure future sales D) It annoys customers
A) Calling without a script B) Making unsolicited calls to potential customers C) Calling existing customers D) Calling during business hours
A) Transactional selling B) Consultative selling C) Hard selling D) Pushy selling
A) Prospect B) Competitor C) Client D) Lead
A) Continuous interruptions B) High-pitched voice C) Rapid speech D) Body language
A) Low quality product B) No added benefits C) Unlimited supply D) Limited-time offer
A) To oversell the product B) To effectively communicate with customers and address their questions C) To rely solely on marketing materials D) To ignore customer inquiries
A) Prospecting B) Objection handling C) Closing D) Qualifying
A) It lays the foundation for long-term relationships and repeat business B) It leads to aggressive selling C) It is not important in sales D) It speeds up closing the sale
A) Downselling B) No-selling C) Upselling D) Cross-selling
A) Customer Relationship Management B) Cost Reduction Management C) Customer Retention Marketing D) Continuous Revenue Model
A) To avoid interacting with customers B) To engage with potential customers, share valuable content, and build relationships C) To rely solely on traditional sales approaches D) To post random updates without strategy
A) High five B) Handoff C) Handshake D) Hand wave |