Selling
  • 1. What does the 'AIDA' model stand for in sales?
A) Advertise, Inform, Decide, Achieve
B) Assert, Implement, Develop, Achieve
C) Attention, Interest, Desire, Action
D) Ask, Infer, Discuss, Agree
  • 2. What is the purpose of a sales pitch?
A) To present a product or service persuasively to potential customers
B) To pressure customers into making a purchase
C) To provide detailed product specifications
D) To bore customers with excessive information
  • 3. What role does body language play in sales interactions?
A) It has no impact on sales outcomes
B) It can intimidate customers
C) It is irrelevant to building rapport
D) It can convey confidence, interest, and trustworthiness
  • 4. Which of the following is a recommended way to handle rejection in sales?
A) Avoid contact with the customer who rejected the offer
B) Take rejection personally and give up
C) Pressure the customer into changing their decision
D) Learn from the experience and move on
  • 5. What does the term 'ROI' stand for in sales?
A) Results of Interaction
B) Refund on Installments
C) Return on Investment
D) Revenue on Inflation
  • 6. What is the importance of follow-up in the sales process?
A) It is not necessary
B) It helps to nurture relationships and secure future sales
C) It annoys customers
D) It delays the sales process
  • 7. What does the term 'cold calling' refer to in sales?
A) Calling without a script
B) Calling during business hours
C) Calling existing customers
D) Making unsolicited calls to potential customers
  • 8. Which sales approach focuses on building long-term relationships and trust with customers?
A) Hard selling
B) Transactional selling
C) Pushy selling
D) Consultative selling
  • 9. What is the term for a potential customer who has expressed interest in a product or service?
A) Lead
B) Prospect
C) Client
D) Competitor
  • 10. Which of the following is an example of non-verbal communication in sales?
A) Body language
B) Continuous interruptions
C) Rapid speech
D) High-pitched voice
  • 11. How can a salesperson create a sense of urgency for the customer to make a purchase?
A) Low quality product
B) Unlimited supply
C) No added benefits
D) Limited-time offer
  • 12. Why is it important for salespeople to have good product knowledge?
A) To ignore customer inquiries
B) To oversell the product
C) To rely solely on marketing materials
D) To effectively communicate with customers and address their questions
  • 13. What is the final step in the sales process where the deal is sealed?
A) Closing
B) Qualifying
C) Prospecting
D) Objection handling
  • 14. What is the significance of building trust in the sales process?
A) It leads to aggressive selling
B) It lays the foundation for long-term relationships and repeat business
C) It is not important in sales
D) It speeds up closing the sale
  • 15. Which approach involves suggesting additional products or services that complement the customer's initial purchase?
A) No-selling
B) Upselling
C) Downselling
D) Cross-selling
  • 16. What does the acronym 'CRM' stand for in the context of sales?
A) Continuous Revenue Model
B) Customer Retention Marketing
C) Cost Reduction Management
D) Customer Relationship Management
  • 17. How can social media be used effectively in sales?
A) To rely solely on traditional sales approaches
B) To engage with potential customers, share valuable content, and build relationships
C) To avoid interacting with customers
D) To post random updates without strategy
  • 18. What is the term for being handed a lead from another team member or department?
A) Handshake
B) High five
C) Handoff
D) Hand wave
Created with That Quiz — the math test generation site with resources for other subject areas.