A) Attention, Interest, Desire, Action B) Assert, Implement, Develop, Achieve C) Advertise, Inform, Decide, Achieve D) Ask, Infer, Discuss, Agree
A) To present a product or service persuasively to potential customers B) To pressure customers into making a purchase C) To bore customers with excessive information D) To provide detailed product specifications
A) It has no impact on sales outcomes B) It can convey confidence, interest, and trustworthiness C) It can intimidate customers D) It is irrelevant to building rapport
A) Take rejection personally and give up B) Pressure the customer into changing their decision C) Learn from the experience and move on D) Avoid contact with the customer who rejected the offer
A) Results of Interaction B) Return on Investment C) Refund on Installments D) Revenue on Inflation
A) It helps to nurture relationships and secure future sales B) It annoys customers C) It is not necessary D) It delays the sales process
A) Making unsolicited calls to potential customers B) Calling without a script C) Calling during business hours D) Calling existing customers
A) Hard selling B) Pushy selling C) Consultative selling D) Transactional selling
A) Competitor B) Prospect C) Client D) Lead
A) Rapid speech B) Continuous interruptions C) Body language D) High-pitched voice
A) No added benefits B) Low quality product C) Limited-time offer D) Unlimited supply
A) To oversell the product B) To rely solely on marketing materials C) To effectively communicate with customers and address their questions D) To ignore customer inquiries
A) Objection handling B) Prospecting C) Closing D) Qualifying
A) It speeds up closing the sale B) It is not important in sales C) It lays the foundation for long-term relationships and repeat business D) It leads to aggressive selling
A) Cross-selling B) Upselling C) Downselling D) No-selling
A) Customer Retention Marketing B) Cost Reduction Management C) Customer Relationship Management D) Continuous Revenue Model
A) To engage with potential customers, share valuable content, and build relationships B) To post random updates without strategy C) To avoid interacting with customers D) To rely solely on traditional sales approaches
A) Handshake B) Hand wave C) High five D) Handoff |