- 1. All of the following are fields of external communication except:
A) Public Relations
B) Interviews
C) Marketing
D) Advertising
- 2. All of the following are skills of public relations except:
A) Selling
B) Speaking
C) Editing
D) Writing
- 3. Which term is not part of the four Ps of marketing?
A) Price
B) Promotion
C) Publication
D) Product
- 4. In professional communication a ________ is best for a short message.
A) Memo
B) Proposal
C) Case Study
D) Report
- 5. _________ listening can also be called pseudo listening.
A) Deep
B) Selective
C) False
D) Partial
- 6. In _______, the United States passed legislation prohibiting employers to
discriminate against a person based on the grounds of race, religion, gender or
ethnicity
A) 1946
B) 1984
C) 1964
D) 2002
- 7. All of the following are parts of a report except:
A) terms of reference
B) procedure
C) conclusions
D) introduction
- 8. Which type of listening should be used when listening to a poem?
A) empathetic
B) appreciative
C) deliberative
D) evaluative
- 9. James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination.
A) gender
B) ethnicity
C) race
D) age
- 10. A _________ presentation should be used to sell a product.
A) persuasive
B) informative
C) individual
D) motivational
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