- 1. All of the following are fields of external communication except:
A) Marketing
B) Interviews
C) Advertising
D) Public Relations
- 2. All of the following are skills of public relations except:
A) Editing
B) Speaking
C) Writing
D) Selling
- 3. Which term is not part of the four Ps of marketing?
A) Publication
B) Price
C) Promotion
D) Product
- 4. In professional communication a ________ is best for a short message.
A) Case Study
B) Proposal
C) Report
D) Memo
- 5. _________ listening can also be called pseudo listening.
A) Selective
B) Partial
C) False
D) Deep
- 6. In _______, the United States passed legislation prohibiting employers to
discriminate against a person based on the grounds of race, religion, gender or
ethnicity
A) 1964
B) 1946
C) 2002
D) 1984
- 7. All of the following are parts of a report except:
A) introduction
B) procedure
C) conclusions
D) terms of reference
- 8. Which type of listening should be used when listening to a poem?
A) empathetic
B) evaluative
C) appreciative
D) deliberative
- 9. James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination.
A) race
B) age
C) gender
D) ethnicity
- 10. A _________ presentation should be used to sell a product.
A) individual
B) motivational
C) informative
D) persuasive
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