- 1. All of the following are fields of external communication except:
A) Marketing
B) Public Relations
C) Advertising
D) Interviews
- 2. All of the following are skills of public relations except:
A) Editing
B) Selling
C) Speaking
D) Writing
- 3. Which term is not part of the four Ps of marketing?
A) Price
B) Product
C) Publication
D) Promotion
- 4. In professional communication a ________ is best for a short message.
A) Case Study
B) Memo
C) Report
D) Proposal
- 5. _________ listening can also be called pseudo listening.
A) Partial
B) Deep
C) Selective
D) False
- 6. In _______, the United States passed legislation prohibiting employers to
discriminate against a person based on the grounds of race, religion, gender or
ethnicity
A) 2002
B) 1964
C) 1984
D) 1946
- 7. All of the following are parts of a report except:
A) procedure
B) terms of reference
C) conclusions
D) introduction
- 8. Which type of listening should be used when listening to a poem?
A) appreciative
B) empathetic
C) deliberative
D) evaluative
- 9. James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination.
A) race
B) age
C) gender
D) ethnicity
- 10. A _________ presentation should be used to sell a product.
A) individual
B) motivational
C) informative
D) persuasive
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