- 1. All of the following are fields of external communication except:
A) Marketing
B) Advertising
C) Interviews
D) Public Relations
- 2. All of the following are skills of public relations except:
A) Editing
B) Writing
C) Speaking
D) Selling
- 3. Which term is not part of the four Ps of marketing?
A) Publication
B) Promotion
C) Price
D) Product
- 4. In professional communication a ________ is best for a short message.
A) Memo
B) Proposal
C) Case Study
D) Report
- 5. _________ listening can also be called pseudo listening.
A) Partial
B) Selective
C) Deep
D) False
- 6. In _______, the United States passed legislation prohibiting employers to
discriminate against a person based on the grounds of race, religion, gender or
ethnicity
A) 1964
B) 2002
C) 1946
D) 1984
- 7. All of the following are parts of a report except:
A) procedure
B) conclusions
C) introduction
D) terms of reference
- 8. Which type of listening should be used when listening to a poem?
A) evaluative
B) deliberative
C) empathetic
D) appreciative
- 9. James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination.
A) age
B) ethnicity
C) race
D) gender
- 10. A _________ presentation should be used to sell a product.
A) individual
B) persuasive
C) motivational
D) informative
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