- 1. All of the following are fields of external communication except:
A) Advertising
B) Interviews
C) Marketing
D) Public Relations
- 2. All of the following are skills of public relations except:
A) Writing
B) Selling
C) Speaking
D) Editing
- 3. Which term is not part of the four Ps of marketing?
A) Price
B) Publication
C) Product
D) Promotion
- 4. In professional communication a ________ is best for a short message.
A) Report
B) Proposal
C) Memo
D) Case Study
- 5. _________ listening can also be called pseudo listening.
A) False
B) Selective
C) Deep
D) Partial
- 6. In _______, the United States passed legislation prohibiting employers to
discriminate against a person based on the grounds of race, religion, gender or
ethnicity
A) 1964
B) 1984
C) 2002
D) 1946
- 7. All of the following are parts of a report except:
A) procedure
B) introduction
C) conclusions
D) terms of reference
- 8. Which type of listening should be used when listening to a poem?
A) evaluative
B) empathetic
C) appreciative
D) deliberative
- 9. James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination.
A) ethnicity
B) gender
C) race
D) age
- 10. A _________ presentation should be used to sell a product.
A) persuasive
B) motivational
C) individual
D) informative
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