- 1. All of the following are fields of external communication except:
A) Advertising B) Interviews C) Marketing D) Public Relations
- 2. All of the following are skills of public relations except:
A) Speaking B) Writing C) Editing D) Selling
- 3. Which term is not part of the four Ps of marketing?
A) Publication B) Promotion C) Product D) Price
- 4. In professional communication a ________ is best for a short message.
A) Proposal B) Case Study C) Memo D) Report
- 5. _________ listening can also be called pseudo listening.
A) Partial B) Selective C) False D) Deep
- 6. In _______, the United States passed legislation prohibiting employers to
discriminate against a person based on the grounds of race, religion, gender or ethnicity
A) 2002 B) 1964 C) 1946 D) 1984
- 7. All of the following are parts of a report except:
A) procedure B) terms of reference C) introduction D) conclusions
- 8. Which type of listening should be used when listening to a poem?
A) evaluative B) deliberative C) appreciative D) empathetic
- 9. James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination.
A) gender B) age C) ethnicity D) race
- 10. A _________ presentation should be used to sell a product.
A) informative B) motivational C) persuasive D) individual
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