- 1. All of the following are fields of external communication except:
A) Marketing
B) Advertising
C) Public Relations
D) Interviews
- 2. All of the following are skills of public relations except:
A) Selling
B) Editing
C) Speaking
D) Writing
- 3. Which term is not part of the four Ps of marketing?
A) Publication
B) Product
C) Promotion
D) Price
- 4. In professional communication a ________ is best for a short message.
A) Proposal
B) Report
C) Case Study
D) Memo
- 5. _________ listening can also be called pseudo listening.
A) Deep
B) Partial
C) False
D) Selective
- 6. In _______, the United States passed legislation prohibiting employers to
discriminate against a person based on the grounds of race, religion, gender or
ethnicity
A) 1964
B) 2002
C) 1984
D) 1946
- 7. All of the following are parts of a report except:
A) procedure
B) terms of reference
C) introduction
D) conclusions
- 8. Which type of listening should be used when listening to a poem?
A) deliberative
B) empathetic
C) appreciative
D) evaluative
- 9. James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination.
A) age
B) race
C) ethnicity
D) gender
- 10. A _________ presentation should be used to sell a product.
A) informative
B) motivational
C) persuasive
D) individual
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