- 1. All of the following are fields of external communication except:
A) Marketing
B) Advertising
C) Public Relations
D) Interviews
- 2. All of the following are skills of public relations except:
A) Speaking
B) Editing
C) Writing
D) Selling
- 3. Which term is not part of the four Ps of marketing?
A) Promotion
B) Price
C) Publication
D) Product
- 4. In professional communication a ________ is best for a short message.
A) Memo
B) Case Study
C) Report
D) Proposal
- 5. _________ listening can also be called pseudo listening.
A) Selective
B) False
C) Partial
D) Deep
- 6. In _______, the United States passed legislation prohibiting employers to
discriminate against a person based on the grounds of race, religion, gender or
ethnicity
A) 1984
B) 1964
C) 2002
D) 1946
- 7. All of the following are parts of a report except:
A) terms of reference
B) conclusions
C) introduction
D) procedure
- 8. Which type of listening should be used when listening to a poem?
A) appreciative
B) deliberative
C) evaluative
D) empathetic
- 9. James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination.
A) race
B) age
C) gender
D) ethnicity
- 10. A _________ presentation should be used to sell a product.
A) persuasive
B) motivational
C) individual
D) informative
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