Street Level Bureaucracy by Michael Lipsky

1. What is the primary focus of Lipsky's 'Street Level Bureaucracy'?

A) The effectiveness of government policies.
B) The history of bureaucratic organizations.
C) The behavior of public service workers.
D) The impact of technology on bureaucracy.

2. According to Lipsky, who are 'street-level bureaucrats'?

A) Corporate bureaucrats.
B) Public service workers who interact directly with citizens.
C) High-ranking government officials.
D) Policy analysts in think tanks.

3. What often influences the decisions made by street-level bureaucrats?

A) Their personal values and beliefs.
B) Public opinion.
C) Technical manuals.
D) Strict adherence to laws.

4. What is one recommended approach for improving street-level bureaucracy?

A) Standardizing all processes.
B) Increasing collaboration and feedback mechanisms.
C) Restricting the discretion of workers.
D) Enhancing surveillance over workers.

5. Which public sector workers are often considered street-level bureaucrats?

A) City planners and mayors.
B) Corporate compliance officers.
C) Senators and governors.
D) Police officers and social workers.

6. In Lipsky's view, policies are often translated and sometimes distorted by which group?

A) Academics.
B) Business leaders.
C) Politicians.
D) Street-level bureaucrats.

7. What can lead to a mismatch between policy goals and street-level outcomes?

A) Overwhelming support from citizens.
B) Resource constraints and street-level discretion.
C) Simplified regulations.
D) Excessive funding and staffing.

8. What role do street-level bureaucrats play in the implementation of public policy?

A) They audit other agencies.
B) They create new legislation.
C) They interpret and enforce policies.
D) They manage budgets.

9. Lipsky argues that street-level bureaucracy is often a site of what?

A) Efficient resource management.
B) Conflict between policy and practice.
C) Public trust in government.
D) Innovative policy development.

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