A) Messenger B) Receiver C) Sender D) Feedback
A) Feedback B) Sender C) Receiver D) Messenger
A) Sender B) Messenger C) Feedback D) Receiver
A) Facial Expressions B) Eye Contact C) Gestures D) Listening
A) Inflection B) Facial Expressions C) Tone D) Pitch
A) Humor allows for more friendly approach B) Humor is discouraged in certain situations C) Humor can break through the stress in a room D) Humor is encouraged in all situations
A) Transmitting B) Thinking C) Encoding D) Prioritizing
A) Receptors B) Noise C) Feedback D) Channels
A) Feedback B) Noise C) Experience D) Communication Style
A) E-mailing a Co-Worker B) Presenting a speech at a luncheon C) Talking with friends at lunch D) Having lunch with a client
A) Keep criticism constructive and positive B) Proofread all written communications C) Be very casual in workplace communication D) Check grammar and spelling in written documents
A) Diagram B) Outline C) Flash Cards D) Flow Chart
A) Emotional B) Soft C) Aggressive D) Loud
A) Mutually agreed upon solution B) Passive Solution C) Aggressive Solution D) One way solution
A) Manipulation B) Cheerfulness C) Friendliness D) Satisfaction
A) Bridge of a gap B) Create division C) Rule D) Control
A) Shape the opposing cause B) Help the opposing cause C) Do nothing to the opposing cause D) Damage the opposing cause
A) Slow Talker B) Loud Talker C) An Uneducated Person D) Being poorly prepared
A) Evaluating B) Providing Feedback C) Receiving D) Understanding
A) Casual Listening B) Passive Listening C) Active Listening D) Secondhand Listening
A) Talking B) Hearing C) Focusing D) Understanding
A) Secondhand Listening B) Active Listening C) Passive Listening D) Casual Listening
A) Receiving, Evaluating, Remembering, and Responding. B) Receiving, Understanding, Remembering, and Responding. C) Receiving, Understanding, Evaluating, Remembering, and Responding. D) Understanding, Evaluating, Remembering, and Responding.
A) Evaluating B) Understanding C) Responding D) Receiving |