A) Messenger B) Sender C) Feedback D) Receiver
A) Sender B) Messenger C) Feedback D) Receiver
A) Receiver B) Messenger C) Sender D) Feedback
A) Facial Expressions B) Listening C) Gestures D) Eye Contact
A) Facial Expressions B) Pitch C) Tone D) Inflection
A) Humor can break through the stress in a room B) Humor is encouraged in all situations C) Humor allows for more friendly approach D) Humor is discouraged in certain situations
A) Transmitting B) Thinking C) Encoding D) Prioritizing
A) Feedback B) Noise C) Channels D) Receptors
A) Noise B) Feedback C) Communication Style D) Experience
A) E-mailing a Co-Worker B) Presenting a speech at a luncheon C) Having lunch with a client D) Talking with friends at lunch
A) Proofread all written communications B) Be very casual in workplace communication C) Check grammar and spelling in written documents D) Keep criticism constructive and positive
A) Diagram B) Flow Chart C) Flash Cards D) Outline
A) Emotional B) Loud C) Aggressive D) Soft
A) Aggressive Solution B) One way solution C) Mutually agreed upon solution D) Passive Solution
A) Friendliness B) Cheerfulness C) Satisfaction D) Manipulation
A) Rule B) Bridge of a gap C) Create division D) Control
A) Shape the opposing cause B) Damage the opposing cause C) Help the opposing cause D) Do nothing to the opposing cause
A) Slow Talker B) Loud Talker C) Being poorly prepared D) An Uneducated Person
A) Providing Feedback B) Evaluating C) Understanding D) Receiving
A) Active Listening B) Secondhand Listening C) Passive Listening D) Casual Listening
A) Hearing B) Talking C) Understanding D) Focusing
A) Casual Listening B) Secondhand Listening C) Passive Listening D) Active Listening
A) Understanding, Evaluating, Remembering, and Responding. B) Receiving, Evaluating, Remembering, and Responding. C) Receiving, Understanding, Remembering, and Responding. D) Receiving, Understanding, Evaluating, Remembering, and Responding.
A) Evaluating B) Understanding C) Receiving D) Responding |