- 1. It refers to a disagreement or argument between parties where one perceives their interests, needs, or beliefs as being opposed or negatively affected by another.
A) Conflict
B) Emergency
C) Incident
D) Crisis
- 2. A gathering of people expressing their views, which is generally peaceful and protected by law.
A) Lawful Assembly
B) Riot
C) Unlawful Assembly
D) Mutiny
- 3. What is the primary purpose of dispute resolution?
A) To make one party superior to another
B) To avoid communicating with the other party
C) To resolve disagreements peacefully and fairly
D) To punish all parties involved
- 4. The process of restricting movement or access to an area to contain an incident.
A) Cordoning / Containment
B) Raid
C) Patrol
D) Pursuit
- 5. A sudden, violent, and unlawful seizure of power or authority within an organization or state.
A) Protest
B) Strike
C) Coup d'etat / Mutiny
D) Rally
- 6. A refusal to work by employees as a form of protest or to enforce demands.
A) Sit-in
B) Strike
C) Lockout
D) Riot
- 7. Occupying a place or building as a form of protest without using violence.
A) Riot
B) War
C) Sit-in
D) Hostage
- 8. Which of the following refers to a process in which a neutral third party helps disputing parties reach an agreement?
A) Mediation
B) Investigation
C) Litigation
D) Arbitration
- 9. Which formation is used to split a crowd or pass through a gap in a crowd?
A) Line
B) Diamond
C) Circle
D) Wedge
- 10. An event caused by natural forces such as typhoons, earthquakes, or floods.
A) Technological Disaster
B) Social Crisis
C) Man-made Disaster
D) Natural Disaster
- 11. Which conflict resolution method allows the parties to discuss their concerns and reach a mutually acceptable solution?
A) Avoidance
B) Negotiation
C) Retaliation
D) Intimidation
- 12. The system or plan for managing resources and responsibilities during emergencies.
A) Investigation Plan
B) Intelligence Network
C) Patrol System
D) Incident Command System (ICS)
- 13. The person in overall charge of the response and operations during an emergency or crisis.
A) Police Chief
B) Mayor
C) Director
D) Incident Commander
A) A routine meeting between employees
B) A normal daily activity
C) A serious situation that threatens safety, stability, or normal operations
D) A planned social gathering
- 15. Providing basic needs such as food, shelter, and medical aid to victims is part of.
A) Intelligence Gathering
B) Prosecution
C) Relief Operations
D) Investigation
- 16. What is the role of a mediator in dispute resolution?
A) To facilitate communication and help the parties reach an agreement
B) To decide the case without hearing the parties
C) To arrest both parties
D) To impose a punishment
- 17. A group process to help people deal with their reactions to a traumatic event, usually held shortly after the incident.
A) Critical Incident Stress Debriefing (CISD)
B) Assessment
C) Therapy
D) Counseling
- 18. The ability to understand what the other person is feeling or experiencing.
A) Sympathy
B) Empathy
C) Apathy
D) Pity
- 19. In conflict resolution, understanding the underlying reasons why parties are fighting refers to their.
A) Interests / Needs
B) Threats
C) Demands
D) Positions
- 20. What does negotiation require from the parties involved?
A) Communication, cooperation, and willingness to reach an agreement
B) Refusal to compromise
C) Threats and intimidation
D) Physical force
- 21. When managing rumors during a crisis, authorities should:
A) Provide accurate and timely information
B) Ignore them
C) Deny everything
D) Spread counter-rumors
- 22. A strategy where police officers are visible in public places to prevent crime or disorder.
A) High Visibility / Show of Force
B) Covert Operation
C) Undercover
D) Surveillance
- 23. The process of reducing the severity, seriousness, or painfulness of something.
A) Response
B) Planning
C) Recovery
D) Mitigation
- 24. Steps taken to prepare for a crisis before it actually happens.
A) Assessment
B) Preparedness
C) Response
D) Recovery
- 25. Actions taken immediately to address the crisis and save lives.
A) Response
B) Mitigation
C) Planning
D) Preparedness
- 26. Restoring services and normalcy after a crisis has passed.
A) Containment
B) Prevention
C) Recovery
D) Response
- 27. Which conflict management style involves avoiding direct confrontation?
A) Accommodating
B) Competing
C) Avoiding
D) Collaborating
- 28. The "Stockholm Syndrome" refers to a phenomenon where.
A) Captors feel bad for the hostages
B) Criminals surrender peacefully
C) Police sympathize with criminals
D) Hostages develop positive feelings toward their captors
- 29. Which type of negotiation involves high demands and very little willingness to compromise?
A) Hard Negotiation
B) Soft Negotiation
C) Collaborative Negotiation
D) Principled Negotiation
- 30. Active listening involves all of the following EXCEPT:
A) Paying attention
B) Judging immediately
C) Showing interest
D) Reflecting back
- 31. The primary purpose of an arrest during a civil disturbance is to.
A) Intimidate everyone
B) End the protest legally
C) Remove the troublemaker from the scene
D) Punish them publicly
- 32. When dealing with an armed subject, the first priority of the police is.
A) Arrest the suspect
B) Gather evidence
C) Recover the weapon
D) Secure the safety of everyone involved
- 33. A communication technique used to clarify vague or confusing statements.
A) Clarifying Question
B) Open-ended Question
C) Leading Question
D) Closed-ended Question
- 34. Questions that encourage the speaker to tell a story or give details are called:
A) Leading Questions
B) Yes/No Questions
C) Open-ended Questions
D) Direct Questions
A) A process in which a neutral third party hears the dispute and makes a decision
B) A meeting without a clear purpose
C) A process of ignoring a dispute
D) A method of resolving disputes through violence
- 36. The refusal by police or authorities to act or make a decision immediately is a tactic called:
A) DenyingAvoiding
B) Stalling / Pacing
C) Ignoring
- 37. In the Katarungang Pambarangay, the proceedings are considered.
A) Informal and non-adversarial
B) Strictly legal
C) Public trials
D) Formal and technical
- 38. Who presides over the proceedings in the Katarungang Pambarangay?
A) The Mayor
B) The Lupon Chairman / Barangay Captain
C) The Judge
D) The Police Chief
- 39. Failure or refusal to obey the summons issued by the Lupon may result in:
A) Criminal liability for Contempt
B) Automatic loss of case
C) Fine only
D) Imprisonment
- 40. The period given to settle a dispute at the Barangay level is generally within.
A) 6 months
B) 3 days
C) 15 to 30 days
D) .1 year
- 41. If mediation fails, the next step in the Barangay process is:
A) Imprisonment
B) Transfer to Court immediately
C) Arbitration or Amicable Settlement
D) Police Arrest
- 42. Which of the following is an essential quality of an effective crisis manager?
A) Calmness and sound decision-making
B) Panic under pressure
C) Impulsiveness
D) Poor communication
- 43. The psychological dynamic where the negotiator builds a connection or bond with the subject.
A) Authority
B) Power
C) Rapport Building
D) Influence
- 44. In a tactical operation, the element of surprise is usually most important during:
A) Containment phase
B) Assault phase
C) Negotiation phase
D) Planning phase
- 45. The separation of the negotiating team from the tactical team is known as:
A) Functional Separation
B) Command Unity
C) Division
D) Teamwork
- 46. A situation where a person threatens to jump from a height or harm themselves is classified as:
A) Mental Breakdown
B) Suicide Threat / Attempt Crisis
C) Hostage Situation
D) Civil Disturbance
- 47. Authorities should communicate ________ with the media during a crisis.
A) Secretly
B) Honestly and consistently
C) Never
D) Aggressively
- 48. Which conflict style is considered "lose-lose" because neither party gets what they really want?
A) Compromising
B) Accommodating
C) Avoiding
D) Collaborating
- 49. Which conflict style is considered "win-lose"?
A) Collaborating
B) Accommodating
C) Competing
D) Avoiding
- 50. What should responders prioritize during an emergency involving injured people?
A) Protecting office equipment first
B) Taking photographs for personal use
C) Taking photographs for personal use
D) Preserving life and ensuring immediate safety
- 51. It is the ability to influence or control the behavior of others.
A) Power
B) Authority
C) Leadership
D) Force
- 52. The ultimate goal of crisis incident management is:
A) To satisfy the media
B) To use maximum force
C) To arrest everyone involved
D) To resolve the incident peacefully and safely
- 53. It refers to a disagreement or argument between parties where one perceives their interests, needs, or beliefs as being opposed or negatively affected by another.
A) Emergency
B) Crisis
C) Conflict
D) Incident
- 54. The process of resolving disputes or disagreements between two or more parties is generally called:
A) Crisis Intervention
B) Dispute Resolution
C) Conflict Management
D) Negotiation
- 55. Which approach to conflict involves giving in or yielding to the other party’s wishes to maintain harmony?
A) Compromising
B) Accommodating
C) Competing
D) Avoiding
- 56. This style of conflict management is used when one party seeks to satisfy their own interests at the expense of the other.
A) Accommodating
B) Collaborating
C) Competing
D) Avoiding
- 57. A conflict style where the parties involved attempt to find a solution that fully satisfies the concerns of both sides.
A) Accommodating
B) Avoiding
C) Collaborating / Problem Solving
D) Compromising
- 58. This involves both parties giving up something to reach a mutually acceptable middle-ground solution.
A) Compromising
B) Avoiding
C) Competing
D) Collaborating
- 59. This style is characterized by withdrawal, passivity, or ignoring the conflict situation entirely.
A) Avoiding
B) Negotiating
C) Accommodating
D) Competing
- 60. The process where two or more parties discuss their differences and attempt to reach a mutually satisfactory agreement is known as:
A) Negotiation
B) Mediation
C) Litigation
D) Arbitration
- 61. What is the purpose of an incident report?
A) To hide important details
B) To document the facts, actions taken, and circumstances of an incident
C) To spread rumors about the incident
D) To blame people without evidence
- 62. Taking a firm stand on what you want without considering the other party's needs is known as:
A) Win-Win Negotiation
B) Positional Bargaining
C) Collaborative Negotiation
D) Integrative Bargaining
- 63. A process where a neutral third party assists the disputing parties in reaching their own voluntary agreement.
A) Adjudication
B) Mediation
C) Litigation
D) Arbitration
- 64. In mediation, the third party is called the:
A) Mediator
B) Arbitrator
C) Judge
D) Counselor
- 65. Which process involves a neutral third party listening to both sides and making a decision that is usually binding on the parties?
A) Conciliation
B) Mediation
C) Negotiation
D) Arbitration
- 66. It is a form of dispute resolution where the state or government intervenes to settle the dispute through the courts.
A) Negotiation
B) Conciliation
C) Mediation
D) Litigation
- 67. A process similar to mediation, but the neutral third party plays a more active role in offering solutions or recommendations.
A) Arbitration
B) Conciliation
C) Litigation
D) Adjudication
- 68. Under the Katarungang Pambarangay Law, what is the primary body responsible for settling disputes at the community level?
A) Barangay Council
B) PNP Station
C) Local Court
D) Lupong Tagapamayapa
- 69. What is the main law in the Philippines that established the system of community-based dispute resolution?
A) PD 1508
B) RA 9262
C) RA 7160
D) RA 9344
- 70. Before a case can be filed in court, disputes falling under the Katarungang Pambarangay require:
A) Arrest of Suspect
B) Public Trial
C) Conciliation/Mediation Proceedings
D) Police Intervention
- 71. Which disputes are EXEMPTED from the Katarungang Pambarangay requirement?
A) Property disputes
B) Minor physical injuries
C) Civil cases involving money
D) Cases involving parties residing in different cities/municipalities
- 72. The document issued by the Barangay Captain certifying that a dispute has been filed and conciliation failed, allowing the case to be filed in court.
A) Summons
B) Subpoena
C) Certificate to File Action
D) Warrant of Arrest
- 73. A critical event or period of difficulty, danger, or suffering requiring urgent attention and action.
A) Crisis
B) Dispute
C) Conflict
D) Problem
- 74. Which type of crisis results from a distinct, identifiable event such as a natural disaster or accident?
A) Social Crisis
B) Existential Crisis
C) Situational Crisis
D) Developmental Crisis
- 75. What is a hostage situation?
A) A situation in which a person is held against their will to influence or compel another party
B) A normal disagreement between coworkers
C) A routine police patrol
D) A routine police patrol
- 76. An unexpected and uncommon crisis caused by nature or human action, such as war, famine, or pandemic.
A) Adventitious Crisis
B) Routine Crisis
C) Developmental Crisis
D) Situational Crisis
- 77. What should a crisis negotiator generally do when communicating with a person in crisis?
A) Make promises that cannot be fulfilled
B) Ignore the person's concerns
C) Shout and threaten immediately
D) Remain calm, listen actively, and communicate clearly
- 78. Which phase of crisis management focuses on identifying risks and preparing before a crisis occurs?
A) Preparedness
B) Preparedness
C) Preparedness
D) Response
- 79. The immediate actions taken to stabilize the situation and ensure safety during a crisis is called:
A) Response
B) Crisis Prevention
C) Crisis
D) Mitigations
- 80. The final phase of crisis management involving recovery, evaluation, and learning from the event.
A) Response
B) Crisis Resolution / Post-Crisis
C) Containment
D) Mitigation
- 81. In law enforcement, what is the primary goal when responding to a crisis incident?
A) Arrest all involved
B) Determine who is guilty immediately
C) Restore peace and order and ensure safety
D) Collect evidence only
- 82. A situation where an individual threatens or attempts to commit suicide or creates a disturbance due to mental health issues.
A) Mental Health Crisis
B) Riot
C) Hostage Situation
D) Barricaded Person
- 83. A person who is isolated in a structure or location, usually armed and refusing to surrender or communicate.
A) Hostage Taker
B) Refugee
C) Barricaded Suspect / Person
D) Protester
- 84. Which action should be avoided when managing an angry individual?
A) Maintaining a safe distance
B) Listening to concerns
C) Responding with unnecessary aggression and provocation
D) Speaking calmly
- 85. A collective action by a group of people causing public disorder, noise, or damage to property.
A) Barricade
B) Strike
C) Hostage Taking
D) Civil Disturbance / Riot
- 86. The strategic method used by police to handle high-risk situations involving armed subjects or hostages.
A) Use of Force
B) Surveillance
C) Crisis Negotiation
D) Investigation
- 87. In crisis negotiation, what is the most vital tool or resource?
A) Communication
B) Force
C) Weapons
D) Intelligence
- 88. What is the primary objective during the initial stage of a hostage or barricade situation?
A) Wait for days
B) Shoot the subject
C) Establish communication and stabilize the situation
D) Assault immediately
- 89. Which type of hostage taker is motivated by psychological or emotional issues rather than political or financial gain?
A) Psychologically Disturbed / Mentally Ill
B) Political Terrorist
C) Professional Criminal
D) Religious Fanatic
- 90. A criminal who takes hostages to escape arrest or to facilitate an escape is classified as:
A) Fast Resolution
B) PoliticalMental Case
C) Professional / Criminal Hostage Taker
D) Kidnapper
- 91. The concept that time is generally an ally to the police in crisis negotiation because it allows emotions to cool down.
A) Urgency Principle
B) Time pressure
C) Time is on our side
D) Fast Resolution
- 92. In negotiation, allowing the subject to vent or express their feelings is a technique known as:
A) Demanding
B) Active Listening
C) Interrogation
D) Threatening
- 93. The process of repeating or summarizing what the speaker said to ensure understanding and show empathy.
A) Reporting
B) Interrogation
C) Reflective Listening
D) Directive Speaking
- 94. What should negotiators AVOID doing during a conversation with a barricaded suspect?
A) Being honest
B) Being respectful
C) Listening actively
D) Making promises they cannot keep
- 95. What is the main purpose of an emergency evacuation?
A) To move people away from danger to a safer location
B) To gather people in a dangerous area
C) To protect property at all costs
D) To delay rescue operations
- 96. The use of verbal and non-verbal skills to influence behavior and resolve the incident without force.
A) Command Voice
B) Tactical Communication
C) Persuasion
D) Aggressive Speaking
- 97. A distinct department or unit within the police force trained specifically for high-risk tactical operations.
A) Intelligence Unit
B) Investigation Unit
C) SWAT / Special Tactical Unit
D) Patrol Unit
- 98. The principle that officers should use only the amount of force reasonably necessary to achieve a lawful objective.
A) Deadly Force
B) Use of Force Continuum
C) Excessive Force
D) Maximum Force
- 99. Force likely to cause death or serious bodily injury is called:
A) Deadly Force
B) Verbal Force
C) Soft Force
D) Less Lethal Force
- 100. What is the purpose of a debriefing after a major incident?
A) To avoid reviewing the response
B) To evaluate performance, identify lessons, and improve future responses
C) To punish every responder automatically
D) To conceal mistakes
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