A) Customer Refund Management
B) Customer Relationship Management
C) Customer Resource Management
D) Customer Review Metrics

A) A document requesting customer feedback
B) A schedule for employee breaks
C) A contract that defines the level of service a customer can expect
D) An agreement to provide free services

A) Key Performance Indicator
B) Kindly Provide Information
C) Know Product Information
D) Keeping Problems Internal

A) Forcing customers to wait in long queues for assistance
B) Avoiding customer interactions completely
C) Allowing customers to find solutions on their own without direct assistance
D) Providing excessive assistance to every customer

A) To confuse customers
B) To slow down service delivery
C) To change policies frequently
D) To build trust and reliability with customers

A) To discourage employees from engaging with customers
B) To increase response times
C) To promote rude behavior towards customers
D) To equip employees with the skills to handle customer interactions effectively

A) To ignore customer communications
B) To wait for customers to complain before taking action
C) To provide subpar service
D) To anticipate customer needs and provide solutions before they ask

A) To increase service prices
B) To gather insights on customer satisfaction and areas for improvement
C) To avoid addressing customer concerns
D) To slow down response times

A) Ignoring customer emotions
B) Understanding and sharing the feelings of the customer
C) Being indifferent to customer concerns
D) Blaming the customer for issues