A) Customer Refund Management
B) Customer Review Metrics
C) Customer Resource Management
D) Customer Relationship Management

A) An agreement to provide free services
B) A document requesting customer feedback
C) A schedule for employee breaks
D) A contract that defines the level of service a customer can expect

A) Keeping Problems Internal
B) Know Product Information
C) Kindly Provide Information
D) Key Performance Indicator

A) Providing excessive assistance to every customer
B) Allowing customers to find solutions on their own without direct assistance
C) Forcing customers to wait in long queues for assistance
D) Avoiding customer interactions completely

A) To slow down service delivery
B) To build trust and reliability with customers
C) To change policies frequently
D) To confuse customers

A) To discourage employees from engaging with customers
B) To equip employees with the skills to handle customer interactions effectively
C) To increase response times
D) To promote rude behavior towards customers

A) To ignore customer communications
B) To anticipate customer needs and provide solutions before they ask
C) To provide subpar service
D) To wait for customers to complain before taking action

A) To gather insights on customer satisfaction and areas for improvement
B) To avoid addressing customer concerns
C) To slow down response times
D) To increase service prices

A) Blaming the customer for issues
B) Ignoring customer emotions
C) Being indifferent to customer concerns
D) Understanding and sharing the feelings of the customer