A) Customer Refund Management
B) Customer Review Metrics
C) Customer Relationship Management
D) Customer Resource Management

A) An agreement to provide free services
B) A schedule for employee breaks
C) A document requesting customer feedback
D) A contract that defines the level of service a customer can expect

A) Keeping Problems Internal
B) Kindly Provide Information
C) Key Performance Indicator
D) Know Product Information

A) Providing excessive assistance to every customer
B) Avoiding customer interactions completely
C) Forcing customers to wait in long queues for assistance
D) Allowing customers to find solutions on their own without direct assistance

A) To change policies frequently
B) To confuse customers
C) To build trust and reliability with customers
D) To slow down service delivery

A) To increase response times
B) To discourage employees from engaging with customers
C) To equip employees with the skills to handle customer interactions effectively
D) To promote rude behavior towards customers

A) To provide subpar service
B) To anticipate customer needs and provide solutions before they ask
C) To ignore customer communications
D) To wait for customers to complain before taking action

A) To slow down response times
B) To gather insights on customer satisfaction and areas for improvement
C) To increase service prices
D) To avoid addressing customer concerns

A) Ignoring customer emotions
B) Being indifferent to customer concerns
C) Blaming the customer for issues
D) Understanding and sharing the feelings of the customer