OPERATION MANAGEMENT
  • 1. what is a common misconception about the term "quality"?
A) t refers to cost-effective production
B) It is synonymous with high quality in most people's minds
C) It always refers to luxurious items
D) It means perfection in all circumstances
  • 2. Why can't factories always aim for the highest possible quality?
A) The technology doesn’t allow it
B) Customers don’t prefer high quality
C) Higher quality usually leads to higher costs
D) High quality products are not durable
  • 3. Which of the following is NOT listed as a characteristic of a service's quality?
A) Cost efficiency
B) Brand popularity
C) Reliability
D) Design features
  • 4. Quality policy statements are best described as:
A) Specifications for production machinery
B) General goal statements regarding product standards
C) Detailed manufacturing instructions
D) General goal statements regarding product standards
  • 5. What is meant by the statement "costs usually go up faster than quality"?
A) Small increases in quality often require large increases in cost
B) Quality increases linearly with cost
C) Quality improvements reduce cost
D) Cost and quality are not related
  • 6. Which of the following is a true example of a quality policy?
A) We aim to have the best computers in the world
B) Our computers should fail no more than once every nine months, with 95% same day service.
C) "No computer will ever fail
D) We will double production next year
  • 7. Quality control focuses primarily on:
A) Post-sales service
B) Customer surveys
C) Marketing and branding
D) Checking if manufacturing matches specifications
  • 8. What distinguishes reliability from quality control?
A) Reliability deals with performance over time under expected conditions
B) Reliability is measured before production
C) Reliability only refers to electronics
D) Quality control is about how reliable workers are
  • 9. Why might a product fail even if blueprint specifications are followed?
A) The blueprint did not account for real-world stresses
B) It was too expensive to manufacture
C) It was tested too much
D) The quality control process was skipped
  • 10. During the design phase of a reliability program, what should engineers prioritize?
A) Open-mindedness and consideration of environmental and functional factors
B) High costs
C) Simplicity over all other concerns
D) The manufacturer's brand image
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