OPERATION MANAGEMENT
  • 1. what is a common misconception about the term "quality"?
A) It means perfection in all circumstances
B) It always refers to luxurious items
C) t refers to cost-effective production
D) It is synonymous with high quality in most people's minds
  • 2. Why can't factories always aim for the highest possible quality?
A) High quality products are not durable
B) The technology doesn’t allow it
C) Customers don’t prefer high quality
D) Higher quality usually leads to higher costs
  • 3. Which of the following is NOT listed as a characteristic of a service's quality?
A) Reliability
B) Brand popularity
C) Cost efficiency
D) Design features
  • 4. Quality policy statements are best described as:
A) General goal statements regarding product standards
B) Detailed manufacturing instructions
C) Specifications for production machinery
D) General goal statements regarding product standards
  • 5. What is meant by the statement "costs usually go up faster than quality"?
A) Quality improvements reduce cost
B) Cost and quality are not related
C) Small increases in quality often require large increases in cost
D) Quality increases linearly with cost
  • 6. Which of the following is a true example of a quality policy?
A) We will double production next year
B) We aim to have the best computers in the world
C) Our computers should fail no more than once every nine months, with 95% same day service.
D) "No computer will ever fail
  • 7. Quality control focuses primarily on:
A) Customer surveys
B) Marketing and branding
C) Post-sales service
D) Checking if manufacturing matches specifications
  • 8. What distinguishes reliability from quality control?
A) Quality control is about how reliable workers are
B) Reliability only refers to electronics
C) Reliability deals with performance over time under expected conditions
D) Reliability is measured before production
  • 9. Why might a product fail even if blueprint specifications are followed?
A) It was too expensive to manufacture
B) It was tested too much
C) The blueprint did not account for real-world stresses
D) The quality control process was skipped
  • 10. During the design phase of a reliability program, what should engineers prioritize?
A) Simplicity over all other concerns
B) The manufacturer's brand image
C) Open-mindedness and consideration of environmental and functional factors
D) High costs
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