OPERATION MANAGEMENT
  • 1. what is a common misconception about the term "quality"?
A) It means perfection in all circumstances
B) It always refers to luxurious items
C) t refers to cost-effective production
D) It is synonymous with high quality in most people's minds
  • 2. Why can't factories always aim for the highest possible quality?
A) The technology doesn’t allow it
B) Higher quality usually leads to higher costs
C) Customers don’t prefer high quality
D) High quality products are not durable
  • 3. Which of the following is NOT listed as a characteristic of a service's quality?
A) Design features
B) Cost efficiency
C) Reliability
D) Brand popularity
  • 4. Quality policy statements are best described as:
A) General goal statements regarding product standards
B) Specifications for production machinery
C) Detailed manufacturing instructions
D) General goal statements regarding product standards
  • 5. What is meant by the statement "costs usually go up faster than quality"?
A) Small increases in quality often require large increases in cost
B) Cost and quality are not related
C) Quality improvements reduce cost
D) Quality increases linearly with cost
  • 6. Which of the following is a true example of a quality policy?
A) We aim to have the best computers in the world
B) We will double production next year
C) "No computer will ever fail
D) Our computers should fail no more than once every nine months, with 95% same day service.
  • 7. Quality control focuses primarily on:
A) Marketing and branding
B) Checking if manufacturing matches specifications
C) Customer surveys
D) Post-sales service
  • 8. What distinguishes reliability from quality control?
A) Reliability is measured before production
B) Quality control is about how reliable workers are
C) Reliability only refers to electronics
D) Reliability deals with performance over time under expected conditions
  • 9. Why might a product fail even if blueprint specifications are followed?
A) It was tested too much
B) The quality control process was skipped
C) It was too expensive to manufacture
D) The blueprint did not account for real-world stresses
  • 10. During the design phase of a reliability program, what should engineers prioritize?
A) The manufacturer's brand image
B) High costs
C) Simplicity over all other concerns
D) Open-mindedness and consideration of environmental and functional factors
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