OPERATION MANAGEMENT
  • 1. what is a common misconception about the term "quality"?
A) t refers to cost-effective production
B) It always refers to luxurious items
C) It is synonymous with high quality in most people's minds
D) It means perfection in all circumstances
  • 2. Why can't factories always aim for the highest possible quality?
A) Higher quality usually leads to higher costs
B) Customers don’t prefer high quality
C) High quality products are not durable
D) The technology doesn’t allow it
  • 3. Which of the following is NOT listed as a characteristic of a service's quality?
A) Design features
B) Cost efficiency
C) Brand popularity
D) Reliability
  • 4. Quality policy statements are best described as:
A) General goal statements regarding product standards
B) Detailed manufacturing instructions
C) General goal statements regarding product standards
D) Specifications for production machinery
  • 5. What is meant by the statement "costs usually go up faster than quality"?
A) Quality increases linearly with cost
B) Cost and quality are not related
C) Quality improvements reduce cost
D) Small increases in quality often require large increases in cost
  • 6. Which of the following is a true example of a quality policy?
A) We aim to have the best computers in the world
B) We will double production next year
C) "No computer will ever fail
D) Our computers should fail no more than once every nine months, with 95% same day service.
  • 7. Quality control focuses primarily on:
A) Marketing and branding
B) Post-sales service
C) Checking if manufacturing matches specifications
D) Customer surveys
  • 8. What distinguishes reliability from quality control?
A) Reliability is measured before production
B) Quality control is about how reliable workers are
C) Reliability only refers to electronics
D) Reliability deals with performance over time under expected conditions
  • 9. Why might a product fail even if blueprint specifications are followed?
A) The blueprint did not account for real-world stresses
B) It was tested too much
C) It was too expensive to manufacture
D) The quality control process was skipped
  • 10. During the design phase of a reliability program, what should engineers prioritize?
A) The manufacturer's brand image
B) High costs
C) Open-mindedness and consideration of environmental and functional factors
D) Simplicity over all other concerns
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