Computer System Maintenance and Troubleshooting 2

1. What is the primary purpose of creating an equipment maintenance schedule?

A) To replace all computer equipment yearly
B) To prevent users from operating computers
C) To eliminate the need for inspections
D) To guide personnel in performing maintenance tasks properly

2. Which activity is specifically considered hardware maintenance?

A) Updating customer records
B) Testing and cleaning equipment
C) Reorganizing fragmented files
D) Adding software functions

3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?

A) A waste segregation list only
B) A purchase request only
C) A user password list
D) A maintenance checklist

4. Which practice best helps prolong the life of a computer according to the module?

A) Keep the computer in a closed cabinet
B) Place the computer in a well-ventilated area
C) Place liquids beside the computer
D) Move the computer while it is running

5. Before moving a computer to another location, what should be done first?

A) Leave it running
B) Turn it off and unplug it
C) Remove the monitor only
D) Disconnect only the keyboard

6. Which is an example of software or program maintenance?

A) Cleaning dust from the system unit
B) Checking electrical cables
C) Sweeping the computer laboratory
D) Updating application programs and fixing bugs

7. Why is regular maintenance important for a computer system and network?

A) It prevents users from accessing the system
B) It guarantees that no hardware will ever fail
C) It increases efficiency and can reduce major repair expenses
D) It removes the need for software updates

8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?

A) Reformat the hard drive immediately
B) Delete temporary files
C) Disable the antivirus
D) Replace the motherboard

9. Which activity is included in the module's software maintenance plan?

A) Cleaning only the monitor screen
B) Removing all system files
C) Moving the computer while powered on
D) Updating antivirus and spyware protection

10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?

A) Checking the hardware
B) Getting the latest software update for the operating system
C) Cleaning the PC inside and out
D) Performing a full diagnostic check

11. Which activity belongs to the monthly CSS workshop housekeeping schedule?

A) Sweeping the floor
B) Conducting an inventory
C) Checking for trash before leaving
D) Wiping the whiteboard

12. Which activity is listed as a weekly housekeeping task?

A) Inspecting the electrical system
B) Cleaning the air-conditioning filter
C) Conducting a full inventory
D) Cleaning and checking tools, machines, supplies, and materials

13. Before using an external storage device, what should a technician do?

A) Scan and clean the device
B) Disable security software
C) Format the computer
D) Immediately open every file

14. After using an external storage device, what is the proper action?

A) Leave it connected permanently
B) Pull it out immediately
C) Restart the computer without ejecting
D) Close the program and eject the device properly

15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?

A) Unplug the computer while running, then shut down
B) Properly shut down the computer, then turn off the AVR/UPS
C) Turn off the AVR/UPS first, then shut down
D) Leave the computer running and turn off the monitor

16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?

A) Replace the processor immediately
B) Remove the operating system
C) Reboot the computer
D) Reformat the hard drive immediately

17. Why is an incremental backup useful?

A) It prevents the need for antivirus software
B) It replaces the operating system
C) It deletes all previous backups
D) It backs up updated files for each date

18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?

A) Cover the ventilation openings
B) Increase the screen brightness
C) Disable the CPU fan
D) Apply thermal paste to the CPU and check whether the fan is working

19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?

A) The equipment is ready for normal use
B) The equipment presents a hazard and should be identified accordingly
C) The cord should be hidden from users
D) The computer should be moved while powered on

20. Which document is used to record findings, recommendations, and subsequent repair actions?

A) Purchase Request Form
B) Housekeeping Schedule
C) Waste Segregation List
D) Breakdown/Repair Report

21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?

A) Replace the speakers immediately
B) Replace the monitor
C) Shut down processor-intensive applications
D) Reinstall the operating system

22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?

A) Change the monitor resolution
B) Reseat the memory
C) Unmute the volume and adjust the volume slider
D) Replace the hard drive

23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?

A) The operating system is unsupported
B) The monitor is not turned on
C) The processor is overheating
D) The mouse needs cleaning

24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?

A) The CPU fan is too fast
B) The keyboard is defective
C) The hard disk is full
D) The monitor video cable is disconnected

25. A monitor displays 'Out of Range.' What should the technician do?

A) Increase the resolution further
B) Disable the power supply
C) Replace the keyboard
D) Change the video resolution and refresh rate to a supported setting

26. A newly installed device is not recognized. What should the technician check first according to the module?

A) Ensure the device is properly and securely connected
B) Delete all device drivers
C) Reformat the hard drive
D) Immediately replace the motherboard

27. A new external device does not work because its power switch is off. What is the appropriate sequence?

A) Replace the operating system
B) Turn on the computer and then connect the powered-off device
C) Remove the device and reinstall Windows
D) Turn off the computer, turn on the external device, then turn on the computer

28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?

A) Review system documentation and verify the correct memory modules and installation
B) Change the screen resolution
C) Replace the monitor
D) Disable the audio device

29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?

A) Check airflow, verify fans work, and ensure the heatsink is properly installed
B) Disable all fans
C) Increase processor temperature
D) Replace the mouse and keyboard

30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?

A) Reformat the hard drive
B) Replace the monitor cable
C) Change the screen resolution
D) Check device status, check or replace batteries, and reset the receiver and mouse

31. A planned set of activities used to guide personnel in performing computer maintenance.

32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.

33. The type of maintenance involving the testing and cleaning of computer equipment.

34. Maintenance involving routine updating of master files, such as adding or deleting customer records.

35. The process of backing up updated files for each date.

36. The maintenance action of obtaining the latest software update for the operating system.

37. The process of separating computer-related waste according to appropriate disposal methods.

38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.

39. The troubleshooting condition in which the monitor displays no video.

40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.

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