- 1. It refers to a disagreement or argument between parties where one perceives their interests, needs, or beliefs as being opposed or negatively affected by another.
A) Emergency
B) Incident
C) Crisis
D) Conflict
- 2. A gathering of people expressing their views, which is generally peaceful and protected by law.
A) Lawful Assembly
B) Riot
C) Mutiny
D) Unlawful Assembly
- 3. The act of separating or moving people to control the spread of a disturbance or violence.
A) Arrest
B) Surveillance
C) Negotiation
D) Dispersion / Separation
- 4. The process of restricting movement or access to an area to contain an incident.
A) Pursuit
B) Raid
C) Patrol
D) Cordoning / Containment
- 5. A sudden, violent, and unlawful seizure of power or authority within an organization or state.
A) Coup d'etat / Mutiny
B) Strike
C) Protest
D) Rally
- 6. A refusal to work by employees as a form of protest or to enforce demands.
A) Strike
B) Sit-in
C) Lockout
D) Riot
- 7. Occupying a place or building as a form of protest without using violence.
A) Hostage
B) Sit-in
C) Riot
D) War
- 8. In managing civil disturbances, what is the formation used by police to advance and push back a crowd?
A) Circle Formation
B) Line Formation
C) Wedge Formation
D) Square Formation
- 9. Which formation is used to split a crowd or pass through a gap in a crowd?
A) Wedge
B) Circle
C) Diamond
D) Line
- 10. An event caused by natural forces such as typhoons, earthquakes, or floods.
A) Natural Disaster
B) Social Crisis
C) Man-made Disaster
D) Technological Disaster
- 11. Disasters resulting from human error, negligence, or intent, such as fires or chemical spills.
A) Natural Disaster
B) Man-made / Technological Disaster
C) Epidemic
D) Drought
- 12. The system or plan for managing resources and responsibilities during emergencies.
A) Incident Command System (ICS)
B) Intelligence Network
C) Patrol System
D) Investigation Plan
- 13. The person in overall charge of the response and operations during an emergency or crisis.
A) Director
B) Mayor
C) Police Chief
D) Incident Commander
- 14. The immediate evacuation of people from a dangerous area is known as.
A) Relocation
B) Evacuation
C) Transfer
D) Transport
- 15. Providing basic needs such as food, shelter, and medical aid to victims is part of.
A) Relief Operations
B) Intelligence Gathering
C) Investigation
D) Prosecution
- 16. Psychological distress experienced by first responders or victims as a result of exposure to traumatic events.
A) Fatigue
B) Burnout
C) Crisis Intervention
D) Critical Incident Stress
- 17. A group process to help people deal with their reactions to a traumatic event, usually held shortly after the incident.
A) Therapy
B) Critical Incident Stress Debriefing (CISD)
C) Assessment
D) Counseling
- 18. The ability to understand what the other person is feeling or experiencing.
A) Sympathy
B) Pity
C) Apathy
D) Empathy
- 19. In conflict resolution, understanding the underlying reasons why parties are fighting refers to their.
A) Demands
B) Interests / Needs
C) Threats
D) Positions
- 20. What is the difference between "Position" and "Interest"?
A) They are the same
B) Position is weak; Interest is strong
C) Position is what you want; Interest is why you want it
D) Interest is what you want; Position is why you want it
- 21. When managing rumors during a crisis, authorities should:
A) Provide accurate and timely information
B) Ignore them
C) Deny everything
D) Spread counter-rumors
- 22. A strategy where police officers are visible in public places to prevent crime or disorder.
A) Covert Operation
B) High Visibility / Show of Force
C) Undercover
D) Surveillance
- 23. The process of reducing the severity, seriousness, or painfulness of something.
A) Response
B) Mitigation
C) Recovery
D) Planning
- 24. Steps taken to prepare for a crisis before it actually happens.
A) Preparedness
B) Recovery
C) Assessment
D) Response
- 25. Actions taken immediately to address the crisis and save lives.
A) Mitigation
B) Response
C) Planning
D) Preparedness
- 26. Restoring services and normalcy after a crisis has passed.
A) Containment
B) Response
C) Prevention
D) Recovery
- 27. In a hostage situation, the person or people being held are valuable because they represent.
A) Victims only
B) Bargaining Chips
C) Witnesses
D) Burden
- 28. The "Stockholm Syndrome" refers to a phenomenon where.
A) Police sympathize with criminals
B) Hostages develop positive feelings toward their captors
C) Captors feel bad for the hostages
D) Criminals surrender peacefully
- 29. Which type of negotiation involves high demands and very little willingness to compromise?
A) Hard Negotiation
B) Soft Negotiation
C) Principled Negotiation
D) Collaborative Negotiation
- 30. Active listening involves all of the following EXCEPT:
A) Showing interest
B) Reflecting back
C) Paying attention
D) Judging immediately
- 31. The primary purpose of an arrest during a civil disturbance is to.
A) End the protest legally
B) Remove the troublemaker from the scene
C) Intimidate everyone
D) Punish them publicly
- 32. When dealing with an armed subject, the first priority of the police is.
A) Secure the safety of everyone involved
B) Recover the weapon
C) Gather evidence
D) Arrest the suspect
- 33. A communication technique used to clarify vague or confusing statements.
A) Clarifying Question
B) Leading Question
C) Open-ended Question
D) Closed-ended Question
- 34. Questions that encourage the speaker to tell a story or give details are called:
A) Open-ended Questions
B) Leading Questions
C) Direct Questions
D) Yes/No Questions
- 35. Questions that require a specific short answer are called.
A) Rhetorical
B) Reflective
C) Open-ended
D) Closed-ended
- 36. The refusal by police or authorities to act or make a decision immediately is a tactic called:
A) Ignoring
B) DenyingAvoiding
C) Stalling / Pacing
- 37. In the Katarungang Pambarangay, the proceedings are considered.
A) Formal and technical
B) Public trials
C) Informal and non-adversarial
D) Strictly legal
- 38. Who presides over the proceedings in the Katarungang Pambarangay?
A) The Lupon Chairman / Barangay Captain
B) The Judge
C) The Police Chief
D) The Mayor
- 39. Failure or refusal to obey the summons issued by the Lupon may result in:
A) Automatic loss of case
B) Fine only
C) Imprisonment
D) Criminal liability for Contempt
- 40. The period given to settle a dispute at the Barangay level is generally within.
A) 3 days
B) 6 months
C) 15 to 30 days
D) .1 year
- 41. If mediation fails, the next step in the Barangay process is:
A) Police Arrest
B) Imprisonment
C) Transfer to Court immediately
D) Arbitration or Amicable Settlement
- 42. Whuch NOT characteristics of a crisis?
A) Certainty of outcome
B) Time pressure
C) Need for decision
D) Threat
- 43. The psychological dynamic where the negotiator builds a connection or bond with the subject.
A) Power
B) Rapport Building
C) Authority
D) Influence
- 44. In a tactical operation, the element of surprise is usually most important during:
A) Assault phase
B) Negotiation phase
C) Containment phase
D) Planning phase
- 45. The separation of the negotiating team from the tactical team is known as:
A) Division
B) Teamwork
C) Command Unity
D) Functional Separation
- 46. A situation where a person threatens to jump from a height or harm themselves is classified as:
A) Mental Breakdown
B) Civil Disturbance
C) Hostage Situation
D) Suicide Threat / Attempt Crisis
- 47. Authorities should communicate ________ with the media during a crisis.
A) Secretly
B) Honestly and consistently
C) Aggressively
D) Never
- 48. Which conflict style is considered "lose-lose" because neither party gets what they really want?
A) Avoiding
B) Accommodating
C) Compromising
D) Collaborating
- 49. Which conflict style is considered "win-lose"?
A) Collaborating
B) Competing
C) Avoiding
D) Accommodating
- 50. Which conflict style is considered "win-win"?
A) Competing
B) Collaborating / Problem Solving
C) Compromising
D) Avoiding
- 51. It is the ability to influence or control the behavior of others.
A) Authority
B) Power
C) Force
D) Leadership
- 52. The ultimate goal of crisis incident management is:
A) To arrest everyone involved
B) To use maximum force
C) To resolve the incident peacefully and safely
D) To satisfy the media
- 53. It refers to a disagreement or argument between parties where one perceives their interests, needs, or beliefs as being opposed or negatively affected by another.
A) Emergency
B) Conflict
C) Crisis
D) Incident
- 54. The process of resolving disputes or disagreements between two or more parties is generally called:
A) Dispute Resolution
B) Conflict Management
C) Negotiation
D) Crisis Intervention
- 55. Which approach to conflict involves giving in or yielding to the other party’s wishes to maintain harmony?
A) Competing
B) Avoiding
C) Compromising
D) Accommodating
- 56. This style of conflict management is used when one party seeks to satisfy their own interests at the expense of the other.
A) Collaborating
B) Avoiding
C) Accommodating
D) Competing
- 57. A conflict style where the parties involved attempt to find a solution that fully satisfies the concerns of both sides.
A) Avoiding
B) Accommodating
C) Compromising
D) Collaborating / Problem Solving
- 58. This involves both parties giving up something to reach a mutually acceptable middle-ground solution.
A) Compromising
B) Avoiding
C) Collaborating
D) Competing
- 59. This style is characterized by withdrawal, passivity, or ignoring the conflict situation entirely.
A) Avoiding
B) Negotiating
C) Competing
D) Accommodating
- 60. The process where two or more parties discuss their differences and attempt to reach a mutually satisfactory agreement is known as:
A) Mediation
B) Negotiation
C) Litigation
D) Arbitration
- 61. In negotiation, which strategy focuses on the merits of the problem and seeks mutual gains?
A) Hard Bargaining
B) Soft Bargaining
C) Interest-Based / Principled Negotiation
D) Positional Bargaining
- 62. Taking a firm stand on what you want without considering the other party's needs is known as:
A) Win-Win Negotiation
B) Integrative Bargaining
C) Collaborative Negotiation
D) Positional Bargaining
- 63. A process where a neutral third party assists the disputing parties in reaching their own voluntary agreement.
A) Arbitration
B) Litigation
C) Mediation
D) Adjudication
- 64. In mediation, the third party is called the:
A) Counselor
B) Arbitrator
C) Mediator
D) Judge
- 65. Which process involves a neutral third party listening to both sides and making a decision that is usually binding on the parties?
A) Arbitration
B) Conciliation
C) Negotiation
D) Mediation
- 66. It is a form of dispute resolution where the state or government intervenes to settle the dispute through the courts.
A) Mediation
B) Conciliation
C) Litigation
D) Negotiation
- 67. A process similar to mediation, but the neutral third party plays a more active role in offering solutions or recommendations.
A) Conciliation
B) Adjudication
C) Arbitration
D) Litigation
- 68. Under the Katarungang Pambarangay Law, what is the primary body responsible for settling disputes at the community level?
A) Lupong Tagapamayapa
B) PNP Station
C) Barangay Council
D) Local Court
- 69. What is the main law in the Philippines that established the system of community-based dispute resolution?
A) RA 9344
B) PD 1508
C) RA 7160
D) RA 9262
- 70. Before a case can be filed in court, disputes falling under the Katarungang Pambarangay require:
A) Public Trial
B) Conciliation/Mediation Proceedings
C) Police Intervention
D) Arrest of Suspect
- 71. Which disputes are EXEMPTED from the Katarungang Pambarangay requirement?
A) Cases involving parties residing in different cities/municipalities
B) Minor physical injuries
C) Property disputes
D) Civil cases involving money
- 72. The document issued by the Barangay Captain certifying that a dispute has been filed and conciliation failed, allowing the case to be filed in court.
A) Summons
B) Subpoena
C) Warrant of Arrest
D) Certificate to File Action
- 73. A critical event or period of difficulty, danger, or suffering requiring urgent attention and action.
A) Conflict
B) Crisis
C) Problem
D) Dispute
- 74. Which type of crisis results from a distinct, identifiable event such as a natural disaster or accident?
A) Situational Crisis
B) Social Crisis
C) Developmental Crisis
D) Existential Crisis
- 75. Crises that occur as part of the normal growth and development of an individual or group.
A) Situational Crisis
B) Developmental Crisis
C) Adventitious Crisis
D) Structural Crisis
- 76. An unexpected and uncommon crisis caused by nature or human action, such as war, famine, or pandemic.
A) Developmental Crisis
B) Adventitious Crisis
C) Situational Crisis
D) Routine Crisis
- 77. The application of strategies and resources to deal with a disruptive or dangerous event to prevent harm or reduce damage.
A) Crisis Management
B) Negotiation
C) Mediation
D) Conflict Resolution
- 78. The first step in crisis management involves:
A) Resolution
B) Intervention
C) Debriefing
D) Assessment / Identification
- 79. The immediate actions taken to stabilize the situation and ensure safety during a crisis is called:
A) Response
B) Crisis
C) Mitigations
D) Crisis Prevention
- 80. The final phase of crisis management involving recovery, evaluation, and learning from the event.
A) Containment
B) Mitigation
C) Crisis Resolution / Post-Crisis
D) Response
- 81. In law enforcement, what is the primary goal when responding to a crisis incident?
A) Determine who is guilty immediately
B) Collect evidence only
C) Restore peace and order and ensure safety
D) Arrest all involved
- 82. A situation where an individual threatens or attempts to commit suicide or creates a disturbance due to mental health issues.
A) Riot
B) Mental Health Crisis
C) Hostage Situation
D) Barricaded Person
- 83. A person who is isolated in a structure or location, usually armed and refusing to surrender or communicate.
A) Barricaded Suspect / Person
B) Protester
C) Hostage Taker
D) Refugee
- 84. An incident where a person is held captive by another to force compliance or demand concessions.
A) Civil Disturbance
B) Raid
C) Arrest Situation
D) Hostage Situation
- 85. A collective action by a group of people causing public disorder, noise, or damage to property.
A) Barricade
B) Hostage Taking
C) Strike
D) Civil Disturbance / Riot
- 86. The strategic method used by police to handle high-risk situations involving armed subjects or hostages.
A) Crisis Negotiation
B) Use of Force
C) Investigation
D) Surveillance
- 87. In crisis negotiation, what is the most vital tool or resource?
A) Force
B) Weapons
C) Intelligence
D) Communication
- 88. What is the primary objective during the initial stage of a hostage or barricade situation?
A) Wait for days
B) Assault immediately
C) Shoot the subject
D) Establish communication and stabilize the situation
- 89. Which type of hostage taker is motivated by psychological or emotional issues rather than political or financial gain?
A) Political Terrorist
B) Professional Criminal
C) Religious Fanatic
D) Psychologically Disturbed / Mentally Ill
- 90. A criminal who takes hostages to escape arrest or to facilitate an escape is classified as:
A) Professional / Criminal Hostage Taker
B) Kidnapper
C) Fast Resolution
D) PoliticalMental Case
- 91. The concept that time is generally an ally to the police in crisis negotiation because it allows emotions to cool down.
A) Time pressure
B) Fast Resolution
C) Urgency Principle
D) Time is on our side
- 92. In negotiation, allowing the subject to vent or express their feelings is a technique known as:
A) Threatening
B) Demanding
C) Active Listening
D) Interrogation
- 93. The process of repeating or summarizing what the speaker said to ensure understanding and show empathy.
A) Reporting
B) Reflective Listening
C) Directive Speaking
D) Interrogation
- 94. What should negotiators AVOID doing during a conversation with a barricaded suspect?
A) Listening actively
B) Being respectful
C) Being honest
D) Making promises they cannot keep
- 95. Giving something small or minor to the subject to build trust or encourage cooperation is called:
A) Bribe
B) Surrender
C) Payment
D) Concession / Trade-off
- 96. The use of verbal and non-verbal skills to influence behavior and resolve the incident without force.
A) Aggressive Speaking
B) Persuasion
C) Tactical Communication
D) Command Voice
- 97. A distinct department or unit within the police force trained specifically for high-risk tactical operations.
A) Patrol Unit
B) Investigation Unit
C) Intelligence Unit
D) SWAT / Special Tactical Unit
- 98. The principle that officers should use only the amount of force reasonably necessary to achieve a lawful objective.
A) Deadly Force
B) Use of Force Continuum
C) Maximum Force
D) Excessive Force
- 99. Force likely to cause death or serious bodily injury is called:
A) Deadly Force
B) Less Lethal Force
C) Verbal Force
D) Soft Force
- 100. Equipment or weapons designed to be less likely to cause death but still control or subdue a subject.
A) Lethal Weapons
B) Less Lethal Weapons
C) Explosives
D) Firearms
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