- 1. flourishes when differences are valued
A) Diversity
B) Superior
C) Excellence
- 2. National hero who embraced multicultural learning and advocated reforms through education and inclusivity
A) Elpidio Quirino
B) Jose P. Laurel
C) Jose Rizal
- 3. First female president of the Philippines, symbolizing gender diversity in leadership and democratic resilience.
A) Corazon Aquino
B) Leni Robredo
C) Gloria Macapagal-Arroyo
- 4. Diplomat and Nobel Peace Prize nominee, representing the Philippines globally with respect for diverse nations.
A) Carlos P. Garcia
B) Maria Res Saa
C) Carlos P. Romulo
- 5. World-renowned singer and actress, showing how Filipino talent thrives across diverse cultures.
A) Bamboo
B) Sarah Geronimo
C) Lea Salonga
- 6. CNN Hero of the Year, celebrated for his "pushcart classroom" that brought education to marginalized children.
A) Efren tañeda
B) Efren Peñaflorida
C) Manny Pacquiao
- 7. Boxing champion whose journey from poverty to global fame highlights resilience and diverse life experiences.
A) Emman Pacquiao
B) Manny Pacquiao
- 8. Actress and advocate for youth empowerment, representing diversity in voices and perspectives.
A) Nadine Lustre
B) Liza Soberano
C) Kathryn Bernardo
- 9. Nobel Peace Prize laureate, championing press freedom and diverse viewpoints in journalism.
A) Maria Concepcion
B) Therresa
C) Maria Ressa
- 10. in tourism refers to visible, surface-level traits like age, gender, race, and nationality.
A) Complex diversity
B) Simple diversity
- 11. involves deep, less visible differences, including values, beliefs, attitudes, and cultural experiences.
A) Simple diversity
B) Complex diversity
- 12. refers to differences among individuals in society.
A) Diversity
B) Complex diversity
C) Simple diversity
- 13. It includes culture, ethnicity, gender, age, abilities, and perspectives
A) Hospitality
B) Tourism
C) Diversity
- 14. Differences based on easily identifiable traits.
A) Complex diversity
B) Simple diversity
- 15. is visible and straightforward to recognize
A) Diversity
B) Complex diversity
C) Simple diversity
- 16. Age
Gender
Ethnicity
Physical abilities
A) Both
B) Simple diversity
C) Complex diversity
- 17. Differences based on values, beliefs, experiences, and perspectives
A) Complex diversity
B) Simple diversity
C) Both
- 18. Educational background
Socioeconomic status
Religion
Work style and personality
A) Simple diversity
B) Both
C) Complex diversity
- 19. is less visible but deeply influences interactions
A) Complex diversity
B) Simple diversity
C) it's either both
- 20. A team with members of different ages and genders.
A) Complex diversity
B) Simple diversity
- 21. A team with varied educational backgrounds and problem-solving approaches.
A) Simple diversity
B) Complex diversity
- 22. as well as equality in international trade in a foreign country remain as some of the most important factors that define the ability of an international organization to promote greater creativity, strengthening its brand alongside improving production and profitability
A) Cultural diversity
B) Complex diversity
C) Simple diversity
- 23. management of cultural diversity and equality in a multinational enterprise is gaining popularity rapidly and is being used to facilitate faster attainment of
A) Complex objectives
B) Organizational objectives
C) Simple objectives
- 24. argues in his cultural value theory that effective understanding of different cultures may assist a manager to develop social networking behaviors with a multicultural workforce or businesses
A) Schulteus
B) Schwartz
C) Javier
- 25. His theory strongly indicates that a manager in an organization or a multicultural enterprise who intends to be effective and succeed in management operations must possess or develop positive patterns of behavior necessary for social networking.
A) Schwartz
B) Maria rissa
C) javier
- 26. should constitute teams that reflect strong gender sensitivity and representation. Most societies from Hofstede's perspective of masculinity versus femininity offer male gender better positions than the female.
A) President
B) Leaders
C) Cabinets
- 27. Managing diversity in a multicultural enterprise should start from the lowest level of an organization management and be reflected up to the top
A) I don't know
B) False
C) True
A) The Baby Boomers
B) The Silent Generation
C) The newest generation, Generation Z
A) The generation X
B) The Baby Boomers
C) The newest generation, Generation Z
- 30. born between 1965-1980
A) The Silent Generation
B) The newest generation, Generation Z
C) The generation X
A) The Baby Boomers
B) The Silent Generation
C) Millennials or Generation Y
A) The baby boomers
B) The newest generation, Generation Z
C) Millennials or Generation Y
- 33. face the responsibility of handling customers and guests, who are diverse and demanding services.
A) Tourists
B) Guests
C) Tourism professionals
- 34. They must adapt to the multicultural environment, as they are among the most blessed workers in the world. In
A) Professionals
B) Handler
C) Tourism professionals
- 35. Key characteristics of a tourism professional include:
punctuality.
maturity
alertness
sociability and
organization.
A) True
B) False
- 36. is a top priority in the tourism industry, with multinational companies training staff to meet international standards.
A) Efficiency
B) Consistency
C) Friendly
- 37. are equally important, but efficiency is still a key factor in customer evaluation
A) Friendliness and emphatic
B) Courtesy and friendliness
C) Courteous and loving
- 38. is lacking in many services, but companies strive to provide the best possible service (in- PHILIPPINES)
A) Emphatic
B) Courteous
C) Efficiency
A) Quality
B) Time
C) Effort
- 40. cannot be compromised
A) Effort
B) Efficiency
C) Quality
- 41. offers a unique opportunity to learn from these differences and improve our jobs. Remember the golden rule: "Do unto others as you would not want others to do unto you
A) Hospitality sector
B) Industry courteously
C) Tourism industry
- 42. the INDUSTRY is not a theater or movies, but real life, and being authentic is CRUCIAL
A) False
B) Maybe
C) True
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