A) To impose a solution on the parties B) To delay legal proceedings C) To determine who is right or wrong D) To facilitate a mutually agreeable solution
A) Ignoring power imbalances B) Immediately proposing solutions C) Taking sides with one party D) Establishing ground rules
A) Paying close attention and providing feedback B) Ignoring nonverbal cues C) Interjecting frequently with advice D) Formulating your response while the speaker is talking
A) A joint session with all parties present B) A social gathering before mediation C) Private meetings with each party D) A formal legal hearing
A) Agreeing with both sides equally B) Remaining impartial and unbiased C) Having no opinion on the matter D) Avoiding any expression of opinion
A) Ignoring the emotional component B) Presenting issues in a more positive light C) Placing blame on one party D) Dismissing concerns as unimportant
A) Ignoring potential consequences B) Determining who is lying C) Forcing parties to accept responsibility D) Assessing the feasibility of proposed solutions
A) Immediately eliminate unrealistic options B) Criticize each other's ideas C) Force a compromise D) Generate a wide range of possible solutions
A) Basic Agreement To Negotiations Attempts B) Best Alternative To a Negotiated Agreement C) Bargaining Against Total Non-Agreement D) Bad Alternative To a Negotiated Agreement
A) To hide information from the other party B) To prevent any record of the dispute C) To encourage open and honest communication D) To protect the mediator from liability
A) Force the stronger party to concede B) Address the imbalance to ensure fair negotiation C) Ignore it to remain neutral D) Side with the weaker party
A) Avoiding any display of emotion B) Ignoring the emotional impact of the dispute C) Taking sides based on emotional appeal D) Understanding each party's perspective and feelings
A) Parties are emotional and passionate B) Parties are unwilling to compromise or negotiate in good faith C) Parties express disagreement with each other D) Parties take breaks frequently
A) Forcing the parties to agree to a compromise B) Voluntary agreement by all parties C) A judge's intervention D) The mediator's strong persuasion skills
A) Collaboratively exploring mutual interests B) Compromising quickly to reach a resolution C) Focusing on stated demands rather than underlying needs D) Prioritizing the other party's needs
A) Ignoring the emotional component of the conflict B) Asking open-ended questions to explore underlying motivations C) Focusing solely on their stated positions D) Telling them what their interests should be
A) Parties being too willing to compromise B) The mediator having too much control C) Lack of information about the dispute D) Managing strong emotions
A) When the parties disagree strongly B) When parties are unwilling to participate in good faith C) When the mediator feels frustrated D) When the mediation takes longer than expected
A) A summary of the mediation process B) Specific terms of the settlement C) An admission of guilt by either party D) The mediator's personal opinions
A) Mediation is binding; arbitration is facilitative B) Mediation is facilitative; arbitration is binding C) There is no difference between them D) Mediation involves a judge; arbitration involves a mediator
A) Argue with them to prove them wrong B) Ignore their emotions and focus on the facts C) Acknowledge their emotions and provide a safe space to express them D) Tell them to calm down immediately
A) Giving up and ending the mediation B) Forcing the parties to accept a compromise C) Taking sides with one party D) Suggesting new options or reframing the issues
A) Making sure the mediator has absolute power B) Establishing a structured and respectful communication environment C) Eliminating any opportunity for emotional expression D) Controlling what parties are allowed to say
A) Because positions are irrelevant in the mediation process B) To create more conflict between the parties C) To uncover the underlying needs and motivations driving their positions D) To satisfy the mediator's curiosity
A) To interrupt the speaker B) To ensure understanding and clarify key points C) To change the subject D) To offer solutions immediately
A) With an opening statement outlining the process and ground rules B) By sharing personal experiences C) By immediately asking parties to state their demands D) By assigning blame
A) "You agree that this is unfair, right?" B) "How did you feel about that?" C) "Can you tell me more about that?" D) "What are your concerns?"
A) To create possibilities for resolution that meet both parties' interests B) To show the parties who is right and wrong C) To create additional conflict D) To limit the scope of the discussion
A) When a mutually agreeable settlement is reached and documented, or when mediation is terminated B) When the mediator feels tired C) As soon as the parties start disagreeing D) After the first session
A) Take sides and support the interrupted party B) Ignore the behavior and hope it stops C) Remind both parties of the ground rules and re-establish expectations for respectful communication D) Join in the interruption |