A) To delay legal proceedings B) To impose a solution on the parties C) To facilitate a mutually agreeable solution D) To determine who is right or wrong
A) Establishing ground rules B) Taking sides with one party C) Ignoring power imbalances D) Immediately proposing solutions
A) Paying close attention and providing feedback B) Formulating your response while the speaker is talking C) Ignoring nonverbal cues D) Interjecting frequently with advice
A) Private meetings with each party B) A formal legal hearing C) A social gathering before mediation D) A joint session with all parties present
A) Agreeing with both sides equally B) Remaining impartial and unbiased C) Avoiding any expression of opinion D) Having no opinion on the matter
A) Placing blame on one party B) Presenting issues in a more positive light C) Dismissing concerns as unimportant D) Ignoring the emotional component
A) Forcing parties to accept responsibility B) Ignoring potential consequences C) Assessing the feasibility of proposed solutions D) Determining who is lying
A) Force a compromise B) Criticize each other's ideas C) Immediately eliminate unrealistic options D) Generate a wide range of possible solutions
A) Bargaining Against Total Non-Agreement B) Bad Alternative To a Negotiated Agreement C) Best Alternative To a Negotiated Agreement D) Basic Agreement To Negotiations Attempts
A) To prevent any record of the dispute B) To protect the mediator from liability C) To encourage open and honest communication D) To hide information from the other party
A) Address the imbalance to ensure fair negotiation B) Force the stronger party to concede C) Ignore it to remain neutral D) Side with the weaker party
A) Taking sides based on emotional appeal B) Avoiding any display of emotion C) Understanding each party's perspective and feelings D) Ignoring the emotional impact of the dispute
A) Parties are emotional and passionate B) Parties take breaks frequently C) Parties are unwilling to compromise or negotiate in good faith D) Parties express disagreement with each other
A) A judge's intervention B) Voluntary agreement by all parties C) Forcing the parties to agree to a compromise D) The mediator's strong persuasion skills
A) Collaboratively exploring mutual interests B) Focusing on stated demands rather than underlying needs C) Prioritizing the other party's needs D) Compromising quickly to reach a resolution
A) Ignoring the emotional component of the conflict B) Asking open-ended questions to explore underlying motivations C) Telling them what their interests should be D) Focusing solely on their stated positions
A) Managing strong emotions B) The mediator having too much control C) Parties being too willing to compromise D) Lack of information about the dispute
A) When the parties disagree strongly B) When parties are unwilling to participate in good faith C) When the mediation takes longer than expected D) When the mediator feels frustrated
A) An admission of guilt by either party B) A summary of the mediation process C) The mediator's personal opinions D) Specific terms of the settlement
A) Mediation is binding; arbitration is facilitative B) Mediation is facilitative; arbitration is binding C) There is no difference between them D) Mediation involves a judge; arbitration involves a mediator
A) Acknowledge their emotions and provide a safe space to express them B) Argue with them to prove them wrong C) Tell them to calm down immediately D) Ignore their emotions and focus on the facts
A) Taking sides with one party B) Forcing the parties to accept a compromise C) Giving up and ending the mediation D) Suggesting new options or reframing the issues
A) Making sure the mediator has absolute power B) Establishing a structured and respectful communication environment C) Eliminating any opportunity for emotional expression D) Controlling what parties are allowed to say
A) Because positions are irrelevant in the mediation process B) To satisfy the mediator's curiosity C) To uncover the underlying needs and motivations driving their positions D) To create more conflict between the parties
A) To interrupt the speaker B) To ensure understanding and clarify key points C) To offer solutions immediately D) To change the subject
A) By immediately asking parties to state their demands B) With an opening statement outlining the process and ground rules C) By assigning blame D) By sharing personal experiences
A) "You agree that this is unfair, right?" B) "How did you feel about that?" C) "What are your concerns?" D) "Can you tell me more about that?"
A) To create possibilities for resolution that meet both parties' interests B) To limit the scope of the discussion C) To show the parties who is right and wrong D) To create additional conflict
A) When the mediator feels tired B) As soon as the parties start disagreeing C) After the first session D) When a mutually agreeable settlement is reached and documented, or when mediation is terminated
A) Take sides and support the interrupted party B) Join in the interruption C) Ignore the behavior and hope it stops D) Remind both parties of the ground rules and re-establish expectations for respectful communication |