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CHAPTER 9 - Quiz
Contributed by: Laong
  • 1. Strategy evaluation is the ______ stage of the strategic-management process.
A) Third
B) First
C) Final
D) Second
  • 2. Why is strategy evaluation important?
A) It helps organizations adapt to changes
B) It reduces competition
C) It replaces strategy formulation
D) Strategies never change
  • 3. Strategy evaluation should be:
A) A continuous process
B) Done every five years
C) Done only at year-end
D) Done only by top management
  • 4. Reviewing the underlying bases of strategy involves re-examining which matrices?
A) BCG and IE
B) SWOT and SPACE
C) EFE and IFE
D) QSPM and CPM
  • 5. Which question is asked when reviewing strategy foundations?
A) Are strategies confidential?
B) Are profits increasing?
C) Are strengths and weaknesses still accurate?
D) Are competitors reacting?
  • 6. Measuring organizational performance compares:
A) Current plans and budgets
B) Past and future strategies
C) Employees and managers
D) Expected results and actual results
  • 7. Which is a quantitative performance criterion?
A) Market share
B) Product quality
C) Customer satisfaction
D) Employee morale
  • 8. Which is a qualitative performance criterion?
A) Employee morale
B) Return on investment
C) Sales growth
D) Profit margin
  • 9. Taking corrective actions is necessary when:
A) Underlying factors remain stable
B) Performance is significantly below expectations
C) Strategies are popular
D) Performance exceeds expectations
  • 10. Corrective actions aim to:
A) Eliminate all risks
B) Replace management
C) Increase bureaucracy
D) Realign operations with strategic objectives
  • 11. Who developed the Balanced Scorecard?
A) Peter Drucker
B) Robert Kaplan and David Norton
C) Alfred Chandler
D) Michael Porter
  • 12. The Balanced Scorecard emphasizes that performance should be:
A) Internally focused
B) Balanced across multiple perspectives
C) Market-based only
D) Financial only
  • 13. Which Balanced Scorecard perspective asks, “How do customers see us?”
A) Learning and Growth
B) Financial
C) Customer
D) Internal Business Process
  • 14. Which perspective focuses on employee skills and information systems?
A) Learning and Growth
B) Financial
C) Community
D) Customer
  • 15. Corporate governance mainly refers to:
A) Financial auditing
B) Oversight and direction by the board
C) Marketing control
D) Daily operations
  • 16. The board of directors is elected by:
A) Managers
B) Employees
C) Customers
D) Shareholders
  • 17. Which is a key responsibility of the board of directors?
A) Hiring all employees
B) Monitoring CEO performance
C) Managing daily operations
D) Creating marketing campaigns
  • 18. A best practice in board composition is to:
A) Encourage interlocking directorships
B) Have more than 15 members
C) Keep the board small and efficient
D) Let the CEO always be chairperson
  • 19. The “art or science” issue in strategy management suggests that strategy should be:
A) Purely intuitive
B) A blend of intuition and analysis
C) Fully analytical
D) Based on guesswork
  • 20. Contingency planning focuses on:
A) “What if?” scenarios
B) Employee training
C) Competitor analysis
D) Long-term budgeting
  • 21. Auditing helps ensure:
A) Employee motivation
B) Accountability and compliance
C) Faster decision-making
D) Higher market share
  • 22. Effective strategic management should focus on:
A) Bureaucratic processes
B) People and dialogue
C) Thick documents
D) Strict routines
  • 23. Which guideline promotes ethical behavior?
A) Pursue many strategies
B) Keep strategies secret
C) Avoid bad news
D) Strengthen “Good ethics is good business”
  • 24. Strategy evaluation is compared to a car dashboard because it:
A) Shows only financial data
B) Works only at the end
C) Provides continuous feedback for adjustment
D) Looks technical
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