A) ISO 9000:2020 B) ISO 9001:2008 C) ISO 9001:2015 D) ISO 14001:2015
A) Five B) Ten C) Seven D) Three
A) Top management B) Only external auditors C) Competitors D) Entry-level employees
A) To meet customer requirements and strive to exceed expectations B) To maximize raw material usage C) To accelerate product delivery times D) To minimize employee training costs
A) When it attracts and retains the confidence of customers and other interested parties B) When it reduces its workforce by half C) When it eliminates all customer interactions D) When it lowers product prices below production costs
A) An unnecessary delay in production B) A legal obligation for a refund C) An opportunity to create more value for the customer D) A chance to reduce operational expenses
A) Limiting communication channels B) Focusing solely on past sales data C) Understanding current and future needs of customers and other interested parties D) Ignoring customer feedback completely
A) Companies with the most complex internal hierarchy B) Companies with the lowest possible marketing budget C) Companies that avoid digital technology D) Companies that fulfill their needs and exceed their expectations
A) A significant role B) A purely legal role C) No role at all D) A minor and negligible role
A) Strict financial penalties for errors B) Unity of purpose and direction C) Mandatory overtime policies D) Rigid departmental silos
A) Automated machine replacement of staff B) Employees to work completely independently without guidance C) People to be engaged in achieving the organization's quality objectives D) Frequent employee turnover
A) Complete delegation of quality tasks to interns B) The necessary changes required C) Resistance to new technologies D) A passive observational stance
A) Speed over accuracy B) Silence regarding mistakes C) A sense of competition between departments D) A sense of quality
A) Increasing product prices B) Outsourcing all core functions C) The creation of unity of purpose and direction and engagement of people D) Reducing the number of internal audits
A) External consultants hired temporarily B) Strictly supervised workers with limited authority C) Automated software systems D) Competent, empowered, and engaged people at all levels
A) To discourage employee communication B) To centralize all decision-making in one person C) To treat employees purely as operational costs D) To involve all people at all levels and respect them as individuals
A) Recognition, empowerment, and enhancement of competence B) Reducing training opportunities C) Constant surveillance and strict reprimands D) Lowering performance standards
A) Five B) Four C) Three D) Two
A) The introduction of ISO 9000 B) The stakeholder theory C) The 1980s quality initiatives D) The Industrial Revolution
A) Walter A. Shewhart B) Frederick Winslow Taylor C) Eli Whitney D) Henry Ford
A) Agricultural yields B) Global trade agreements C) Customer service scripts D) Industrial efficiency
A) David A. Garvin B) Henry Ford C) Eli Whitney D) Karl Benz
A) Volkswagen B) Ford Motor Company C) J.D. Power D) Karl Benz
A) David A. Garvin B) Genichi Taguchi C) Walter A. Shewhart D) W. Edwards Deming
A) Japan B) China C) United States D) Germany
A) Japan B) China C) India D) United States
A) Frederick Winslow Taylor B) David A. Garvin C) W. Edwards Deming D) Henry Ford
A) 10 points B) 8 points C) 14 points D) 20 points
A) 1990s B) 1950s C) 1970s D) 1960s
A) Toyota B) J.D. Power C) Ford Motor Company D) Volkswagen
A) Shewhart control charts B) ISO 9000 C) QFD D) Taylorism
A) Frederick Winslow Taylor B) David A. Garvin C) W. Edwards Deming D) Walter A. Shewhart
A) Benchmarking B) Internationalization C) Standardization D) Outsourcing
A) Systems thinking B) Scientific management C) Financial accounting D) Classical economics
A) $67 million B) $100 million C) $50 million D) $14 million
A) Meteorological forecasting B) Geological surveying C) Service sectors D) Deep-sea exploration
A) Agricultural sector B) Fishing sector C) Banking sector D) Mining sector
A) Competitor focus B) Shareholder-only focus C) Stakeholder focus D) Government-only focus
A) Space colonization B) Traditional craftsmanship C) Sustainable development D) Cryptocurrency mining
A) Improvement B) Higher taxation C) Mass production D) Strict hierarchy
A) Carlos Ghosn B) Thareja C) Bettina Warzecha D) Deming
A) Infinite regress B) Logical positivism C) Empirical validation D) Self-referentiality
A) Kaizen B) Kaisha C) Kansei D) Kanban
A) Design, manage, assess, initiate, close B) Develop, monitor, adjust, inspect, change C) Direct, mobilize, analyze, innovate, correct D) Define, measure, analyse, improve, control
A) Business process reengineering B) Taguchi methods C) Kansei Engineering D) Earned Value Management
A) Balanced performance review B) Basic production restructuring C) Broad personnel recruitment D) Business process reengineering
A) EVMS B) TRIZ C) QFD D) OQRM
A) Taguchi methods B) Business Process Reengineering C) Six Sigma D) The Process Approach
A) Carlos Ghosn B) Thareja C) Bettina Warzecha D) Deming
A) Big Bang-type changes B) Small improvements (Kaizen) C) Major transformational changes D) Complete restructuring
A) 180 B) 155 C) 165 D) 175
A) Mandatory global government laws B) Enforced financial penalties C) Voluntary, consensus-based international standards D) Strictly local municipal regulations
A) 2005 B) 1994 C) 1987 D) 2000
A) Every year B) Every six months C) Every decade D) Every few years
A) 2015 B) 1994 C) 2008 D) 2000
A) After December 2005 B) After December 2000 C) After December 2008 D) After December 2003
A) Yes B) Only for medical devices C) No D) Only for the automotive industry
A) Unified Industry Architecture (UIA) B) Low-Level Framework (LLF) C) Global Compliance Structure (GCS) D) High-Level Structure (HLS)
A) Industry-specific B) Limited to software development C) Generic D) Exclusive to the automotive sector
A) 2008 B) 2015 C) 1994 D) 2005
A) ISO 13485 B) IATF 16949 C) ISO 22000 D) ISO 15504
A) Certified Maturity Model Improvement B) Continuous Maturity Model Integration C) Capability Management Model Integration D) Capability Maturity Model Integration
A) Carnegie Innovations B) CMMI Institute C) Carnegie Mellon University D) Software Engineering Institute
A) Defined B) Optimizing C) Managed D) Initial
A) Optimizing B) Defined C) Quantitatively Managed D) Managed
A) Version 1.3 B) Version 2.0 C) Version 1.0 D) Version 1.5
A) Four B) Five C) Three D) Two
A) January 1, 2010 B) December 1, 2010 C) November 1, 2010 D) November 1, 2012
A) CMMI Institute B) Department of Defense C) Carnegie Innovations D) Carnegie Mellon University
A) A government agency B) A 100%-controlled subsidiary C) An independent partner D) A parent company
A) HTTP B) DNS C) ERP D) FTP
A) Network bottlenecks B) Database constraints C) Functional silos D) Hardware barriers
A) Quantitatively Managed B) Defined C) Optimizing D) Managed
A) Quantitatively Managed B) Optimizing C) Initial D) Defined
A) Optimizing B) Initial C) Quantitatively Managed D) Managed
A) 850 B) 1,200 C) 500 D) 1,150
A) ERP B) CRM C) PLM D) SCM
A) ERP B) PLM C) SCM D) CRM
A) CRM B) PLM C) ERP D) SCM |