A) Consumer Relationship Marketing
B) Customer Resource Management
C) Customer Retention Model
D) Customer Relationship Management

A) Reduce employee turnover
B) Increase raw material costs
C) Lower taxes
D) Understand customer needs and preferences

A) CRM software
B) Social media platforms
C) Accounting spreadsheets
D) Personal diaries

A) Aligning with specific business needs
B) Minimizing customer interactions
C) Standardizing industry practices
D) Diversifying revenue streams

A) Identifying sales opportunities
B) Avoiding customer feedback
C) Ignoring customer complaints
D) Exceeding customer expectations

A) Retail
B) Construction
C) Mining
D) Agriculture

A) To analyze customer data for insights
B) To monitor competitor activities
C) To track employee attendance
D) To forecast weather patterns

A) Company expenses
B) Employee annual leave
C) Product quality
D) Customer loyalty