A) Customer Relationship Management
B) Customer Resource Management
C) Customer Retention Model
D) Consumer Relationship Marketing

A) Understand customer needs and preferences
B) Reduce employee turnover
C) Increase raw material costs
D) Lower taxes

A) Social media platforms
B) Accounting spreadsheets
C) CRM software
D) Personal diaries

A) Aligning with specific business needs
B) Standardizing industry practices
C) Minimizing customer interactions
D) Diversifying revenue streams

A) Avoiding customer feedback
B) Ignoring customer complaints
C) Exceeding customer expectations
D) Identifying sales opportunities

A) Construction
B) Mining
C) Agriculture
D) Retail

A) To analyze customer data for insights
B) To forecast weather patterns
C) To monitor competitor activities
D) To track employee attendance

A) Company expenses
B) Product quality
C) Customer loyalty
D) Employee annual leave