A) Customer Relationship Management
B) Customer Resource Management
C) Consumer Relationship Marketing
D) Customer Retention Model

A) Lower taxes
B) Understand customer needs and preferences
C) Increase raw material costs
D) Reduce employee turnover

A) Accounting spreadsheets
B) Social media platforms
C) CRM software
D) Personal diaries

A) Mining
B) Construction
C) Agriculture
D) Retail

A) Product quality
B) Company expenses
C) Customer loyalty
D) Employee annual leave

A) Exceeding customer expectations
B) Ignoring customer complaints
C) Avoiding customer feedback
D) Identifying sales opportunities

A) To forecast weather patterns
B) To analyze customer data for insights
C) To monitor competitor activities
D) To track employee attendance

A) Diversifying revenue streams
B) Minimizing customer interactions
C) Aligning with specific business needs
D) Standardizing industry practices