- 1. GIVE 4 FOR TOPIC IN CUSTOMER RELATIONSHIP MANAGEMENT
1-4 ANSWER
- 2. In a saturated market, excellent customer experience becomes a major differentiator. If two businesses offer similar products, the one with better satisfaction levels usually wins.
- 3. Any response or opinion shared by customers about their experience.
- 4. A single-question survey that measures customer loyalty.
- 5. this is similar to other loyalty programs. However, membership or subscription fee.
- 6. GIVE 2 Benefits of Customer Satisfaction
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