A) Local community parties B) Only meetings where food is served C) Regular training and special programs D) Competitor events
A) Focus only on the most expensive services B) Ignore the section standards C) Memorize the names of all guests D) Know and understand your detailed job description by heart
A) where and who B) risks and rewards C) cost and profit D) how and when
A) they are given a 30-day vacation B) they receive a special certification C) it becomes difficult for them to find new employment D) they are automatically moved to an airline job
A) maturity B) punctuality C) Alertness D) shyness
A) to ensure commitment to client needs is not compromised when staff are unprofessional B) to reduce the number of employees in the lobby C) to help them learn how to cook D) to give them a promotion
A) to prioritize local guests B) to always be professional C) to focus on earning tips D) to be as fast as possible
A) expanded Market Reach B) better talent attraction C) Superior Financial Peformance D) Enhanced Guest Understanding
A) no specific outcomes B) high-performance outcomes C) average performance D) individualistic outcomes
A) implementation of a common goal through divided work B) focusing only on individual status C) avoiding any shared goals D) one person doing all the work
A) total equality in status B) no guidance C) constant jokes D) clear guidance
A) the menu only B) the organization's culture C) the local law D) the physical building
A) culture of innovation B) culture of status C) culture of compliance D) culture of consistency
A) directive B) self-protective C) human-oriented D) team-oriented
A) consensus B) rivalry C) barrier D) fear
A) smiling B) asking questions C) make eye contact D) using your devices
A) checking your phone while listening B) looking at the floor C) maintaining eye contact with the speaker D) interrupting to save time
A) ignore the passenger B) make a guess and proceed C) tactfully ask them to repeat D) walk away
A) because they accommodate passengers from seven continents B) because they move fast C) because there are no signs on ships D) because passengers never speak English
A) it allows employees to take more breaks B) it makes rules unnecessary C) it can prevent aggression and ensure guest satisfaction D) it replaces the need for listening
A) the company's stock price B) your coworkers' salaries C) the names of all competitors D) your detailed job description
A) shyness B) rigidity C) aggression D) Punctuality
A) be as fast as possible B) focus on tips C) always be professional D) only talk to locals
A) airline pilots B) marginalized children via a "pushcart classroom" C) wealthy tourists D) global diplomats
A) Lea Salonga B) Maria REssa C) Liza Soberano D) Efren Penaflorida
A) gender diversity in leadership B) intellectual diversity C) global diplomatic diversity D) press freedom
A) discrimination against women B) sexual harrassment C) indigenous rights D) age discrimination
A) only respect if they are a national hero B) less respect than local managers C) no specific legal protection D) the same professional respect and authority as any other manager
A) changing the location of work B) following the law only C) having many different types of people D) ensuring that opportunities are provided to all employees
A) reducing the workforce to be more efficient B) understanding, accepting, and valuing differences between people C) treating everyone exactly the same regardless of needs D) hiring only people from the same background
A) at the back of the initiatives B) excluded from activities C) at the forefront of initiatives D) only involved of they ask
A) be observant and culturally aware B) focus on stereotypes C) demand constant explanations of their style D) ignore their authority if they are different
A) their personal background only B) their age and gender C) their cultural differences D) their leadership and professional competence
A) Nayong Pilipino Foundation B) National Parks Development Committee C) Philippine Retirement Authority D) Intramuros Administration
A) conserving the environment and respecting cultural heritage B) maximizing short-term profit C) minimizing local community involvement D) building as many hotels as possible
A) Duty Free Philippines B) TPB C) DOT D) TIEZA
A) enforcing local government laws B) marketing and promoting the Philippines as a destination C) developing infrastructure D) regulating hotel prices
A) a temporary source of income B) an indispensable element C) a strictly private sector interest D) a secondary industry
A) Republic Act NO.9593 B) Fair Work Act C) REpublic Act No 8371 D) PD 966
A) by ignoring community stake holders B) by reflecting the values and beliefs of a wider customer base C) by reducing marketing costs D) by maintaining a culture of compliance only
A) they avoid all risks B) they have fewer meetings C) they bring a wider range of perspective to decision-making D) they focus strictly on status
A) more rigid organizational structures B) higher employee turnover C) predictable performance only D) higher financial returns
A) they follow orders more strictly B) they bring a rich array of perspectives and life experiences C) they require less management D) they focus only on standard procedures
A) employee empowerment B) innovation and risk-taking C) face-saving and status consciousness D) team unity and goal setting
A) McKinsey & Company B) Yale Insights C) GLOBE D) Cornel University
A) human-oriented B) team-oriented C) self-protective D) Charismatic
A) innovation B) inspiration C) inclusion D) compliance
A) participative B) charismatic C) autonomous D) directive
A) innovation, risk and speed B) consistency, rules, and regulations C) trust, pride and enjoyment D) money, status, and power
A) authoritative B) transformational C) directive
A) servant B) participative C) directive D) transformational
A) employee age B) equipment quality C) Leadership style D) the physical location
A) Authoritarianism B) Individualism C) Egalitarianism D) Hierarchicalism
A) Flexible and self-directed B) Changing based on market forces C) independent of supervision D) Clearly defined with boundaries and limitations
A) Someone who gives direct orders B) someone who empowers their employees C) someone who enforces all regulations D) Someone who maintains strict boundaries |