A) Competitor events B) Only meetings where food is served C) Local community parties D) Regular training and special programs
A) Ignore the section standards B) Memorize the names of all guests C) Know and understand your detailed job description by heart D) Focus only on the most expensive services
A) how and when B) where and who C) risks and rewards D) cost and profit
A) they are given a 30-day vacation B) it becomes difficult for them to find new employment C) they are automatically moved to an airline job D) they receive a special certification
A) punctuality B) Alertness C) maturity D) shyness
A) to ensure commitment to client needs is not compromised when staff are unprofessional B) to reduce the number of employees in the lobby C) to give them a promotion D) to help them learn how to cook
A) to always be professional B) to focus on earning tips C) to prioritize local guests D) to be as fast as possible
A) Superior Financial Peformance B) expanded Market Reach C) better talent attraction D) Enhanced Guest Understanding
A) high-performance outcomes B) no specific outcomes C) average performance D) individualistic outcomes
A) implementation of a common goal through divided work B) focusing only on individual status C) one person doing all the work D) avoiding any shared goals
A) clear guidance B) no guidance C) constant jokes D) total equality in status
A) the local law B) the menu only C) the organization's culture D) the physical building
A) culture of status B) culture of consistency C) culture of compliance D) culture of innovation
A) human-oriented B) self-protective C) directive D) team-oriented
A) fear B) rivalry C) consensus D) barrier
A) smiling B) using your devices C) make eye contact D) asking questions
A) interrupting to save time B) maintaining eye contact with the speaker C) checking your phone while listening D) looking at the floor
A) make a guess and proceed B) walk away C) tactfully ask them to repeat D) ignore the passenger
A) because passengers never speak English B) because they move fast C) because they accommodate passengers from seven continents D) because there are no signs on ships
A) it replaces the need for listening B) it allows employees to take more breaks C) it can prevent aggression and ensure guest satisfaction D) it makes rules unnecessary
A) the names of all competitors B) your coworkers' salaries C) your detailed job description D) the company's stock price
A) aggression B) shyness C) rigidity D) Punctuality
A) only talk to locals B) always be professional C) focus on tips D) be as fast as possible
A) marginalized children via a "pushcart classroom" B) wealthy tourists C) global diplomats D) airline pilots
A) Efren Penaflorida B) Lea Salonga C) Maria REssa D) Liza Soberano
A) press freedom B) global diplomatic diversity C) intellectual diversity D) gender diversity in leadership
A) sexual harrassment B) discrimination against women C) indigenous rights D) age discrimination
A) only respect if they are a national hero B) the same professional respect and authority as any other manager C) less respect than local managers D) no specific legal protection
A) having many different types of people B) changing the location of work C) following the law only D) ensuring that opportunities are provided to all employees
A) hiring only people from the same background B) treating everyone exactly the same regardless of needs C) reducing the workforce to be more efficient D) understanding, accepting, and valuing differences between people
A) at the forefront of initiatives B) at the back of the initiatives C) only involved of they ask D) excluded from activities
A) demand constant explanations of their style B) be observant and culturally aware C) focus on stereotypes D) ignore their authority if they are different
A) their cultural differences B) their leadership and professional competence C) their personal background only D) their age and gender
A) Philippine Retirement Authority B) Nayong Pilipino Foundation C) National Parks Development Committee D) Intramuros Administration
A) minimizing local community involvement B) maximizing short-term profit C) conserving the environment and respecting cultural heritage D) building as many hotels as possible
A) DOT B) Duty Free Philippines C) TPB D) TIEZA
A) marketing and promoting the Philippines as a destination B) developing infrastructure C) regulating hotel prices D) enforcing local government laws
A) an indispensable element B) a strictly private sector interest C) a temporary source of income D) a secondary industry
A) Fair Work Act B) PD 966 C) Republic Act NO.9593 D) REpublic Act No 8371
A) by reducing marketing costs B) by maintaining a culture of compliance only C) by reflecting the values and beliefs of a wider customer base D) by ignoring community stake holders
A) they have fewer meetings B) they focus strictly on status C) they bring a wider range of perspective to decision-making D) they avoid all risks
A) predictable performance only B) higher financial returns C) more rigid organizational structures D) higher employee turnover
A) they require less management B) they focus only on standard procedures C) they bring a rich array of perspectives and life experiences D) they follow orders more strictly
A) team unity and goal setting B) employee empowerment C) innovation and risk-taking D) face-saving and status consciousness
A) Yale Insights B) Cornel University C) GLOBE D) McKinsey & Company
A) human-oriented B) self-protective C) team-oriented D) Charismatic
A) inclusion B) innovation C) compliance D) inspiration
A) charismatic B) participative C) autonomous D) directive
A) trust, pride and enjoyment B) innovation, risk and speed C) consistency, rules, and regulations D) money, status, and power
A) transformational B) directive C) authoritative
A) directive B) servant C) participative D) transformational
A) the physical location B) employee age C) Leadership style D) equipment quality
A) Hierarchicalism B) Authoritarianism C) Egalitarianism D) Individualism
A) independent of supervision B) Flexible and self-directed C) Clearly defined with boundaries and limitations D) Changing based on market forces
A) Someone who maintains strict boundaries B) someone who enforces all regulations C) Someone who gives direct orders D) someone who empowers their employees |