A) Local community parties B) Competitor events C) Only meetings where food is served D) Regular training and special programs
A) Focus only on the most expensive services B) Know and understand your detailed job description by heart C) Memorize the names of all guests D) Ignore the section standards
A) risks and rewards B) how and when C) where and who D) cost and profit
A) it becomes difficult for them to find new employment B) they receive a special certification C) they are given a 30-day vacation D) they are automatically moved to an airline job
A) shyness B) maturity C) punctuality D) Alertness
A) to give them a promotion B) to help them learn how to cook C) to ensure commitment to client needs is not compromised when staff are unprofessional D) to reduce the number of employees in the lobby
A) to prioritize local guests B) to be as fast as possible C) to focus on earning tips D) to always be professional
A) Superior Financial Peformance B) Enhanced Guest Understanding C) better talent attraction D) expanded Market Reach
A) average performance B) high-performance outcomes C) no specific outcomes D) individualistic outcomes
A) one person doing all the work B) implementation of a common goal through divided work C) focusing only on individual status D) avoiding any shared goals
A) total equality in status B) constant jokes C) clear guidance D) no guidance
A) the organization's culture B) the local law C) the physical building D) the menu only
A) culture of innovation B) culture of status C) culture of consistency D) culture of compliance
A) directive B) self-protective C) human-oriented D) team-oriented
A) rivalry B) barrier C) consensus D) fear
A) using your devices B) make eye contact C) smiling D) asking questions
A) checking your phone while listening B) looking at the floor C) maintaining eye contact with the speaker D) interrupting to save time
A) walk away B) ignore the passenger C) make a guess and proceed D) tactfully ask them to repeat
A) because passengers never speak English B) because they accommodate passengers from seven continents C) because there are no signs on ships D) because they move fast
A) it can prevent aggression and ensure guest satisfaction B) it replaces the need for listening C) it allows employees to take more breaks D) it makes rules unnecessary
A) the names of all competitors B) the company's stock price C) your coworkers' salaries D) your detailed job description
A) rigidity B) Punctuality C) shyness D) aggression
A) be as fast as possible B) focus on tips C) always be professional D) only talk to locals
A) airline pilots B) marginalized children via a "pushcart classroom" C) global diplomats D) wealthy tourists
A) Efren Penaflorida B) Liza Soberano C) Lea Salonga D) Maria REssa
A) gender diversity in leadership B) press freedom C) intellectual diversity D) global diplomatic diversity
A) discrimination against women B) indigenous rights C) sexual harrassment D) age discrimination
A) the same professional respect and authority as any other manager B) only respect if they are a national hero C) less respect than local managers D) no specific legal protection
A) ensuring that opportunities are provided to all employees B) changing the location of work C) having many different types of people D) following the law only
A) reducing the workforce to be more efficient B) hiring only people from the same background C) treating everyone exactly the same regardless of needs D) understanding, accepting, and valuing differences between people
A) at the back of the initiatives B) only involved of they ask C) at the forefront of initiatives D) excluded from activities
A) ignore their authority if they are different B) focus on stereotypes C) demand constant explanations of their style D) be observant and culturally aware
A) their personal background only B) their cultural differences C) their leadership and professional competence D) their age and gender
A) National Parks Development Committee B) Intramuros Administration C) Philippine Retirement Authority D) Nayong Pilipino Foundation
A) maximizing short-term profit B) conserving the environment and respecting cultural heritage C) minimizing local community involvement D) building as many hotels as possible
A) TPB B) DOT C) TIEZA D) Duty Free Philippines
A) developing infrastructure B) regulating hotel prices C) marketing and promoting the Philippines as a destination D) enforcing local government laws
A) a secondary industry B) an indispensable element C) a strictly private sector interest D) a temporary source of income
A) Republic Act NO.9593 B) REpublic Act No 8371 C) Fair Work Act D) PD 966
A) by reducing marketing costs B) by ignoring community stake holders C) by maintaining a culture of compliance only D) by reflecting the values and beliefs of a wider customer base
A) they bring a wider range of perspective to decision-making B) they have fewer meetings C) they focus strictly on status D) they avoid all risks
A) higher financial returns B) predictable performance only C) higher employee turnover D) more rigid organizational structures
A) they follow orders more strictly B) they bring a rich array of perspectives and life experiences C) they focus only on standard procedures D) they require less management
A) innovation and risk-taking B) employee empowerment C) face-saving and status consciousness D) team unity and goal setting
A) Cornel University B) GLOBE C) Yale Insights D) McKinsey & Company
A) Charismatic B) human-oriented C) team-oriented D) self-protective
A) compliance B) inspiration C) inclusion D) innovation
A) participative B) autonomous C) directive D) charismatic
A) trust, pride and enjoyment B) money, status, and power C) consistency, rules, and regulations D) innovation, risk and speed
A) authoritative B) directive C) transformational
A) servant B) transformational C) directive D) participative
A) the physical location B) equipment quality C) Leadership style D) employee age
A) Egalitarianism B) Authoritarianism C) Individualism D) Hierarchicalism
A) independent of supervision B) Changing based on market forces C) Clearly defined with boundaries and limitations D) Flexible and self-directed
A) someone who enforces all regulations B) Someone who gives direct orders C) someone who empowers their employees D) Someone who maintains strict boundaries |