A) Regular training and special programs B) Local community parties C) Only meetings where food is served D) Competitor events
A) Memorize the names of all guests B) Focus only on the most expensive services C) Know and understand your detailed job description by heart D) Ignore the section standards
A) where and who B) how and when C) risks and rewards D) cost and profit
A) it becomes difficult for them to find new employment B) they are automatically moved to an airline job C) they receive a special certification D) they are given a 30-day vacation
A) Alertness B) punctuality C) maturity D) shyness
A) to help them learn how to cook B) to give them a promotion C) to reduce the number of employees in the lobby D) to ensure commitment to client needs is not compromised when staff are unprofessional
A) to focus on earning tips B) to always be professional C) to be as fast as possible D) to prioritize local guests
A) expanded Market Reach B) Superior Financial Peformance C) Enhanced Guest Understanding D) better talent attraction
A) average performance B) individualistic outcomes C) no specific outcomes D) high-performance outcomes
A) implementation of a common goal through divided work B) one person doing all the work C) focusing only on individual status D) avoiding any shared goals
A) clear guidance B) total equality in status C) no guidance D) constant jokes
A) the organization's culture B) the physical building C) the menu only D) the local law
A) culture of status B) culture of consistency C) culture of innovation D) culture of compliance
A) directive B) self-protective C) team-oriented D) human-oriented
A) barrier B) consensus C) rivalry D) fear
A) make eye contact B) smiling C) asking questions D) using your devices
A) checking your phone while listening B) looking at the floor C) maintaining eye contact with the speaker D) interrupting to save time
A) make a guess and proceed B) ignore the passenger C) tactfully ask them to repeat D) walk away
A) because passengers never speak English B) because they accommodate passengers from seven continents C) because there are no signs on ships D) because they move fast
A) it can prevent aggression and ensure guest satisfaction B) it replaces the need for listening C) it makes rules unnecessary D) it allows employees to take more breaks
A) the company's stock price B) your detailed job description C) the names of all competitors D) your coworkers' salaries
A) shyness B) rigidity C) aggression D) Punctuality
A) always be professional B) only talk to locals C) be as fast as possible D) focus on tips
A) wealthy tourists B) global diplomats C) airline pilots D) marginalized children via a "pushcart classroom"
A) Liza Soberano B) Efren Penaflorida C) Maria REssa D) Lea Salonga
A) global diplomatic diversity B) press freedom C) intellectual diversity D) gender diversity in leadership
A) age discrimination B) discrimination against women C) sexual harrassment D) indigenous rights
A) less respect than local managers B) only respect if they are a national hero C) the same professional respect and authority as any other manager D) no specific legal protection
A) having many different types of people B) ensuring that opportunities are provided to all employees C) changing the location of work D) following the law only
A) treating everyone exactly the same regardless of needs B) understanding, accepting, and valuing differences between people C) hiring only people from the same background D) reducing the workforce to be more efficient
A) at the back of the initiatives B) excluded from activities C) only involved of they ask D) at the forefront of initiatives
A) demand constant explanations of their style B) focus on stereotypes C) ignore their authority if they are different D) be observant and culturally aware
A) their cultural differences B) their age and gender C) their leadership and professional competence D) their personal background only
A) Philippine Retirement Authority B) Nayong Pilipino Foundation C) National Parks Development Committee D) Intramuros Administration
A) conserving the environment and respecting cultural heritage B) building as many hotels as possible C) minimizing local community involvement D) maximizing short-term profit
A) Duty Free Philippines B) TPB C) TIEZA D) DOT
A) enforcing local government laws B) regulating hotel prices C) marketing and promoting the Philippines as a destination D) developing infrastructure
A) an indispensable element B) a secondary industry C) a temporary source of income D) a strictly private sector interest
A) Fair Work Act B) REpublic Act No 8371 C) Republic Act NO.9593 D) PD 966
A) by maintaining a culture of compliance only B) by ignoring community stake holders C) by reflecting the values and beliefs of a wider customer base D) by reducing marketing costs
A) they have fewer meetings B) they bring a wider range of perspective to decision-making C) they avoid all risks D) they focus strictly on status
A) predictable performance only B) higher employee turnover C) more rigid organizational structures D) higher financial returns
A) they bring a rich array of perspectives and life experiences B) they follow orders more strictly C) they focus only on standard procedures D) they require less management
A) team unity and goal setting B) employee empowerment C) innovation and risk-taking D) face-saving and status consciousness
A) Cornel University B) Yale Insights C) McKinsey & Company D) GLOBE
A) Charismatic B) self-protective C) human-oriented D) team-oriented
A) innovation B) inclusion C) compliance D) inspiration
A) directive B) autonomous C) participative D) charismatic
A) consistency, rules, and regulations B) trust, pride and enjoyment C) money, status, and power D) innovation, risk and speed
A) authoritative B) directive C) transformational
A) transformational B) servant C) participative D) directive
A) employee age B) equipment quality C) the physical location D) Leadership style
A) Individualism B) Hierarchicalism C) Egalitarianism D) Authoritarianism
A) Clearly defined with boundaries and limitations B) Flexible and self-directed C) independent of supervision D) Changing based on market forces
A) someone who enforces all regulations B) Someone who maintains strict boundaries C) someone who empowers their employees D) Someone who gives direct orders |