- 1. A resort receives negative reviews because staff are rude. Which marketing element failed?
A) Channel strategy
B) Product strategy
C) Pricing strategy
D) People strategy
- 2. Tourists judge a resort based on interiors, uniforms, and facilities. Which marketing element is involved?
A) Physical evidence
B) Price adjustment
C) Process design
D) Market targeting
- 3. A tourism entrepreneur tries to sell to everyone and attracts very few customers. What marketing mistake occurred?
A) High Pricing
B) Staff shortage
C) Undefined targeting
D) Excess promotion
- 4. A resort studies traveler preferences before designing its services. Which marketing principle is primarily applied?
A) Customer orientation
B) Product duplication
C) Revenue expansion
D) Cost reduction
- 5. A tourism startup uses social media consistently to engage potential travelers. What modern marketing approach is applied?
A) Operational marketing
B) Financial marketing
C) Digital marketing
D) Internal marketing
- 6. A tour company accepts bookings through apps and travel agencies. Which marketing mix element is applied?
A) Price strategy
B) People strategy
C) Place strategy
D) Product strategy
- 7. A hotel improves its online reservation system for faster bookings. Which marketing mix element is improved?
A) Product strategy
B) Process strategy
C) Pricing strategy
D) Staffing strategy
- 8. A glamping business posts sunset photos online to attract tourists. Which marketing mix element is emphasized?
A) Pricing strategy
B) Promotion strategy
C) Product strategy
D) Staffing strategy
- 9. A hostel promotes itself as the most affordable stay for students. What marketing strategy is being developed?
A) Cost restructuring
B) Service outsourcing
C) Market positioning
D) Product elimination
- 10. A food stall improves packaging and presentation after customer feedback. What marketing principle is demonstrated?
A) Cost reduction
B) Market responsiveness
C) Asset expansion
D) Service limitation
- 11. A tour company markets its service to foreign travelers visiting island destinations. Which segmentation is applied?
A) Service segmentation
B) Channel segmentation
C) Geographic segmentation
D) Financial segmentation
- 12. A tourism entrepreneur focuses on what customers remember about the business. What concept is involved?
A) Process management
B) Cost forecasting
C) Revenue planning
D) Brand positioning
- 13. A budget hostel charges lower rates than premium resorts. Which marketing element is being managed?
A) Product strategy
B) Process strategy
C) People strategy
D) Price strategy
- 14. A resort offers "heritage accommodation experience" instead of simply "room rental." Which marketing mix element is emphasized?
A) Product strategy
B) Pricing strategy
C) Place strategy
D) Staffing strategy
- 15. A luxury resort identifies professionals aged 30-50 as ideal customers. What segmentation type is used?
A) Geographic segmentation
B) Process segmentation
C) Demographic segmentation
D) Behavioral segmentation
- 16. A tourism business targets only backpackers and student travelers. What strategy is demonstrated?
A) Service pricing
B) Cost allocation
C) Brand imitation
D) Market targeting
- 17. A travel agency gains more bookings because customers trust its online reviews. What marketing objective is achieved?
A) Asset control
B) Process redesign
C) Cost recovery
D) Trust building
- 18. An adventure camp targets thrill-seekers and outdoor enthusiasts. Which segmentation approach is used?
A) Demographic segmentation
B) Psychographic segmentation
C) Geographic segmentation
D) Operational segmentation
- 19. A travel business rewards repeat customers with membership discounts. What segmentation basis is involved?
A) Psychographic segmentation
B) Financial segmentation
C) Geographic segmentation
D) Behavioral segmentation
- 20. A café near a tourist site adds cultural décor and local storytelling experiences. What marketing element is strengthened?
A) Price competition
B) Product differentiation
C) Staff rotation
D) Facility expansion
- 21. is often misunderstood as just "selling" or "ads."
A) Marketing
B) Plan
C) Segmentation
- 22. Is the process of understanding customer needs, creating value, communicating that value, and building lasting relationships."
A) Business plan
B) Strategic plan
C) Marketing
- 23. Marketing answers three major questions:
1. Who are your customers?
2. What do they really want?
3. Why should they choose you over competitors?
A) False
B) Maybe
C) True
- 24. sells Intangibles-you cannot test the product before buying.
A) Hospitality
B) Tourism
C) Tourists
- 25. Customers depend on:
Photos & Social Media presence
Reviews & Reputation
Recommendations
A) Maybe, sometimes
B) True
C) False
- 26. customers buy based on TRUST before EXPERIENCE.
A) Industry
B) Hospitality
C) Tourism
- 27. If your market is everyone, your market is usually no one."
A) False
B) True
- 28. Safety, clean facilities, child-friendly.
A) Luxury travelers
B) Backpackers
C) Family Tourists
- 29. Low cost, adventure, social environment
A) Backpackers
B) Family tourists
C) Luxury travelers
- 30. Privacy, personalized service, exclusivity.
A) Family tourists
B) Backpackers
C) Luxury travelers
- 31. Age, Income, Occupation
A) Demographic
B) Behavioral
C) Geographic
- 32. Domestic vs. Foreign tourists
A) Behavioral
B) Domestic
C) Psychographic
- 33. Buying behavior (e.g., Loyalty rewards).
A) Demographic
B) Geographic
C) Behavioral
- 34. After segmentation, you select your best customers (e.g., a hostel targeting budget travelers).
A) Behavioral
B) Segmenting
C) Targeting
- 35. What should customers remember about you?
A) Positioning
B) Market Segmentation
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