- 1. The ____________ is the place within an organization for receiving visitors
A) Organization
B) reception office
C) receptionist
D) reception
- 2. The _______________ is the first person a visitor sees immediately he or she enters into an organization
A) reception
B) recep
C) receptionist
D) receptors
- 3. A ___________ is a person employed to receive and assist people visiting a particular organization
A) HoD
B) Receptor
C) HoS
D) receptionist
- 4. A good receptionist should have a good physical appearance.
A) false
B) Not always
C) Not at all
D) True
- 5. A good receptionist should have a pleasant manner both on the telephone and when receiving visitors
A) True
B) false
C) insulting sometimes
D) unruly sometimes
- 6. There are _______ major duties of a receptionist
A) three
B) two
C) six
D) four
- 7. Receiving/Making calls is one of the duties of a receptionist
A) Could be done by others
B) false
C) Not certain
D) True
- 8. A good receptionist should not be attentive and must not aintain confidentiality.
A) Too complex
B) False
C) Not understandable
D) True
- 9. A good receptionist can dress casually to the office.
A) False
B) True
C) accepted
D) ok
- 10. There are_______ correspondence records
A) three
B) five
C) four
D) six
- 11. ___________ is used to record all mail which are received in an organization.
A) Mail outwards register
B) None of the above
C) Mail inwards book
D) All of the above
- 12. __________ is used for recording letters that are prepared for postage in an organization
A) E- mail
B) Mail Outwards Register
C) Mail
D) Mail inwards book
A) Electronic mails
B) Electric mail
C) Electron mail
D) Election mail
- 14. ____________ is the art of putting or arranging documents in a safe place
A) filling
B) Piling
C) Filing
D) None of the above
- 15. There are ______ types of filing systems
A) three
B) two
C) five
D) four
- 16. An efficient filing system must be simple to understand.
A) false
B) complex
C) none of the above
D) True
- 17. There are _______ filing classification methods
A) five
B) two
C) four
D) Three
- 18. __________ means filing documents according to topics.
A) Subject filing
B) complex to understand
C) Departmental filing
D) alphanumeric filing
- 19. In the ____________ , letters are filed according to their places of origin or destination.
A) complex filing
B) centralized method
C) geographical method
D) departmental filing
- 20. One of the rules of filing is that, file must be filed neatly making sure the paper edges are straight.
A) complex to understand
B) false
C) True
D) not sure
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