- 1. involves the implementation of resources, materials, equipment, and technology
A) Hospitality and Tourism Management
B) Tourism Operators
C) Hospitality Management Operation
- 2. you will be expected to deliver and develop a service or goods to customers based on their needs
A) Hospitality Manager
B) Operation Manager
C) Operators handler
- 3. is a field of business concerned with the administration of business practices to maximize efficiency within an organization.
A) Operations organizer
B) Operators Handler
C) Operations management
- 4. It involves planning, organizing, and overseeing the organization's processes to balance revenues and costs and achieve the highest possible operating profit.
A) Organizational Abilities
B) Operators Management
C) Operations Management
- 5. is tasked with ensuring that the organization successfully converts inputs such as materials, labor, and technology into outputs in an efficient manner
A) Operation Manager
B) Operation Management
C) Operators
- 6. planning
organizing
staffing
directing
controlling
A) Functions of Operators
B) Functions of Industry
C) Functions of Management
- 7. are designed as a social process of obligation of economical and effective planning and regulation of operation in business enterprise in the fulfillment of given purposes
A) functions of hospitality
B) functions of tourism
C) functions of management
- 8. It is also a dynamic process of various activities and elements, some of the activities are from operative functions like for example in marketing, finance, human resources, and purchasing etc.
These are activities that are common to the managers and supervisors irrespective of the level of his or her status.
A) Industry Activities
B) functions of Employees
C) functions of management
- 9. the father of modern management theory, gave a new perception of the concept of management
He is a French executive, mining engineer, director and author of mines who introduced the theory of business administration called "FAYOLISM."
contributed the functions of management which is called "POSDICON
A) Dwight stoward (1841-1925)
B) Henri frayol (1841-1925)
C) Henry Fayol (1841-1925)
- 10. stands for Planning, Organizing, Staffing, Directing, and Controlling.
These are the five functions that work together in the making, execution, and realization of organizational goals.
A) POSDICON
B) POLITICON
C) POSTICON
- 11. Planning
Organizing
Staffing
Directing
Controlling
A) Five Management process
B) Five Management Functions
C) Five Management specialization
- 12. Management is a distinct planning, organizing, staffing, directing, and controlling
performed to determine and accomplish stated objectives using human being and other business resources
A) OPERATORS
B) Manager
C) POSDICON
- 13. According to Bill Davis, MA, CM (2021) core faculty and program chair of Forbes School of Business and Technology at the University of Arizona Global Campus, shares his key management principles, ___ is all about predicting the future course of action and making decision in advance.
This is a management role of choosing appropriate goals and actions to pursue.
A) Staffing
B) Organizing
C) Planning
- 14. also determining what tactics or strategies to implement/take, and determining what resource are needed to achieve the specific goals.
A) Staffing
B) Planning
C) Organizing
- 15. is essential because it secures the proper utilization of the human or non-human resources
dictates how to effectively organize a business.
A) Staffing
B) Directing
C) Planning
- 16. The second management function of POSDICON
means bringing together or establishing and developing worker relationship allows workers to work together to achieve the organizational goals
A) Staffing
B) Organizing
C) Planning
- 17. According to Henry Fayol in his book of General and Industrial Management, it is essential to provide everything like raw materials, tools, capital, and personnel to achieve the organizational goals.
A) Organizing
B) Directing
C) Controlling
- 18. a. Identification of activities.
b. Classification of grouping of activities.
c. Assignment of duties.
d. Delegation of authority and creation of responsibility.
e. Coordinating authority and responsibility relationships.
A) Directing is a process of
B) Staffing is a process of
C) Organizing is a process of
- 19. It is the function of manning the organization structure and keeping it manned. The main purpose of staffing is to put the right man on the right job.
A) Planning
B) Staffing
C) Directing
- 20. According to Kootz and O'Donell, "Managerial function of staffing involves manning the organization structure through proper and effective selection, appraisal and development of personnel to fill the roles designed in the structure."
A) Yes
B) No
C) Not sure
- 21. Manpower Planning
Recruitment Selection and Placement
Training and Development
Remuneration
Performance Appraisal
A) Staffing involves
B) Organizing involves
C) Planning involves
- 22. Estimating manpower in terms of searching, choose the person and giving the right place.
A) Performance Appraisal
B) Manpower Planning
C) Recruitment Selection and Placement
- 23. objectives include a variety of components related to finding, hiring and retaining qualified employees.
A) Training and Development
B) Recruitment Selection and Placement
C) Remuneration
- 24. This refers to educational activities within a company created to enhance the knowledge and skills of employees while providing information and instruction on how to better perform specific tasks.
A) Manpower Planning
B) Training and Development
C) Performance Appraisal
- 25. This includes designing fair and attractive bonus programs, and evaluating how effective the benefit packages are in terms of employee satisfaction.
A) Remuneration
B) Performance appraisal
C) Manpower Planning
- 26. Managers are responsible for providing employees with constructive feedback on a regular basis. Throughout the evaluation period, managers give their employees ongoing support, feedback, and counseling on performance issues and, when necessary, disciplinary and corrective action
A) Performance Appraisal
B) Remuneration
C) Recruitment Selection and Placement
- 27. This function involves articulating a vision, inspiring and motivating people using vision, effective communication skills, and influence persuasion
A) Staffing
B) Directing
C) Controlling
- 28. This is a management function that actuates the organizational process of work efficiently for the accomplishment of the organizational purposes.
This is considered as life spark of the business since it sets in motion the action of people because planning, organizing, and staffing are the basic preparations of doing tasks
A) Directing
B) Organizing
C) Planning
- 29. a. Supervision
b. Motivation
c. Leadership
d. Communication
A) Staffing following elements:
B) Direction following elements:
C) Controlling following elements:
- 30. This implies overseeing the work of subordinates by their superiors. It is the act of watching and directing work and workers.
A) Supervision
B) Motivation
C) Communication
- 31. It means inspiring, stimulating, or encouraging the subordinates with zeal to work. Positive, negative, monetary and non-monetary incentives may be used for this purpose.
A) Motivation
B) Supervision
C) Leadership
- 32. This may be defined as a process by which manager guides and influences the work of subordinates in desired direction.
A) Leadership
B) Communication
C) Motivation
- 33. Is the process of passing information, experience, opinion etc. from one person to another. It is a bridge of understanding.
A) Supervision
B) Leadership
C) Communication
- 34. is the last management function this is the process of inspecting checking whether proper progress is being made towards the objectives or goals or a measurement of accomplishment against the standards and correction of deviation
A) Directing
B) Staffing
C) Controlling
- 35. a. Establishment of standard performance.
b. Measurement of actual performance.
c. Comparison of actual performance with the standards and finding out deviation, if any.
d. Corrective action
A) Directing following steps:
B) Staffing following steps:
C) controlling following steps:
- 36. The management theories address how the managers and supervisors implement the strategies to accomplish organizational goals and it is how they inspire and motivate employees to carry out at their highest capability
A) Different Approaches in Operations Management
B) Different Approaches in Operations Center
C) Different Approaches in Organization
- 37. 1. Classical Approach
2. Human Relation Approach
3. System Approach
4. Contingency Approach
A) four types of management operation
B) four types of management association
C) four types of management approaches
- 38. focuses on centralized authority, labor specialization and incentives to optimize productivity in an organization and, in turn, drive profits.
A) System Approach
B) Classical Approach
C) Contingency Approach
- 39. The edge of __ approach is the division of work, or it means that the projects activities, and tasks are broken down into specific designated responsibilities.
This approach allows employee to narrow their field of proficiency and to specialize in one area to avoid multiple tasking.
A) Importance of Classical Approach
B) Importance of human relation Approach
C) Importance of Contingency Approach
- 40. an area of management practice is the integration of people into a work situation in a way that motivates them to work together productively, cooperatively
A) Appraisal relation Approach
B) System Approach
C) Classical Approach
D) Human Relation Approach
- 41. Management recognizes employees as humans with needs rather than cogs of a machine.
is essential because it will develop and maintain a positive work environment, the result the employees will retain to stay in the workplace at the same time the employees will be more productive in their job, a positive workplace and culture encourag personnel friendships, improves well-being, and ultimately benefits to the bottom line.
A) Contingency Approach
B) Human relation approach
C) System approach
- 42. is a management perspective that can be used to all the business domains like administration, banking, insurance, hospitality, etc
A) System Approach
B) Classical Approach
C) Human relation Approach
- 43. This is the method or framework used to aid and help to analyze and explore the operation an e the operation and interactions which exist in the system around us, For example, in purchasing department, if the purchasing department does not acquire the right quality, quantity, or any instructions the production department won't be able to do the job
A) System Approach
B) Contingency approach
C) Human relation approach
- 44. This is also known as SITUATIONAL APPROACH. Organizations are individually different, face different situations, and it requires different ways of managing.
A) Contingency Approach
B) Human relation approach
C) Classical approach
- 45. is a backup plan, or approach that refers to the idea that business leaders need to review and adjust leadership styles based on the scenario or situation at hand
The aim is to become balance of a business leader's natural style. and understanding where and when it needs to be altered
A) Contingency Approach
B) Classical Approach
C) System Approach
- 46. oversee operational activities at every level of an organization.
Their duties include hiring and training employees and managing quality assurance programs
strategizes process improvements to ensure everyone completes their tasks on schedule.
A) Operation Leader
B) Operation Manager
C) Operation stakeholders
- 47. This involves creating a product that is matched to the end consumer
A) Delivery Management
B) Product Design
C) Supply chain management
- 48. involved in generating ideas and expanding the current ideas in a process that will lead to the production of new products.
A) Supply chain management
B) Product Design
C) Forecasting
- 49. task is to ensure that the products sold to the consumers meet their needs and expectations, as well as the current market trends.
A) Consumer
B) Operation manager
C) Tourists
- 50. are more intent in the quality of the product more than the quantity, and the organization must create a system that ensures the products produced meet the needs of the __
A) Consumer
B) Horder
C) Manager
- 51. responsible for understanding and empathizing with an audience, before building a product that suits their needs.
A) Product designer
B) Producer
C) Forecasting
- 52. Is a process of estimating the future based on the analysis of past and present data.
Is essential because it helps the company to know the volume of products needed to meet the market demand
A) Supply Chain Management
B) Product Design
C) Forecasting
- 53. According to Jason Fernando of Investopedia (2022), it is the management of the flow of goods and services and it includes all processes that transform raw materials into final products.
A) Supply Chain Management
B) Delivery Management
C) Forecasting
- 54. He mentioned that by managing supply chain, the companies can control or cut excess cost and deliver products to the consumer faster and efficiently.
He added that supply chain management represents an effort by suppliers to develop and implement supply chains that are efficient and economical as possible
A) James Fernando of Investopedia (2015)
B) Jake Fernandez of Investopedia (2022)
C) Jason Fernando of Investopedia (2022)
- 55. cover everything from production to product development to the information systems needed to direct these undertakings.
If it is properly managed. it will result in a good and efficient production process, timely deliveryof products to consumers and low overhead costs
A) Supply chain
B) Forecasting
C) Product design
- 56. According to Kristina Lopienski (2021), lt is overseeing the transportation of finished goods from one location to the next.
A) Delivery Management
B) Supply Chain Management
C) Forecasting
- 57. For commerce businesses, it refers to optimizing last mile delivery.
the ability to manage the deliveries to arrive on time and undamaged.
It's important to note that order fulfillment and inventory management both play a key role in delivery as they can either speed up or slow down the process
A) Supply Chain Management
B) Delivery Management
C) Product Design
- 58. monitor delayed deliveries, know your average time per delivery, track your average cost of delivery, and keep track of your customer satisfaction
A) some ways on how to measure the delivery management
B) Differences on how to measure the delivery management
C) Classification on how to measure the delivery management
- 59. 1. Organizational Abilities
2. Coordination
3. People Skills
4. Tech-Savvy
A) Knowledge of an Operations Manager
B) Ideal Skills of an Operations Manager
C) qualifications of operations manager?
- 60. It is the ability of the manager on how to concentrate on different projects or task without getting distracted by the many processes.
The operations manager must be able to plan, execute, check, and monitor the project from the start to the end without losing focus.
A) Organizational Abilities
B) Tech-savy
C) People Skills
- 61. the way in which the organization divides its labor into tasks and then achieves coordination among them
A) People Skills
B) Coordination
C) Organizational Abilities
- 62. is considered an essential element of administration Coordination is the integration, synchronization, or orderly pattern of group efforts in the institution towards the accomplishment of common objectives. For
A) Tech-savy
B) People skills
C) Coordination
- 63. The major responsibility of an operations manager is to deal with people. This means that operations manager must know how to relate with their outside stakeholders, employees, and other members of senior management
A) Coordination
B) People skills
C) Organizational abilities
- 64. means well informed about usage of modern technology. most specially with the use of modern computers. The operations manager must embrace the relevant technology to increases his/her skills. If the operations manager is familiar with the latest innovations in the tech industry, they can use the innovations to improve internal processes and it will make their task easier and faster
A) Tech-savy
B) Coordination
C) People skills
- 65. It is the implementation of the strategies, plans and programs requis to attract, motivate, develop people to meet, reward, and retain the b people to meet the organization goals and operational objectives of hospitality enterprises.
A) Human Reserve Management
B) Handling Resource Managing
C) Human Resource Management
- 66. a management function concerned w hiring, motivating, and maintaining workforce in an organization.
A) Human resource management
B) Human reservation Management
C) Handling resources management
- 67. It is a term used for finding and hiring the right job candidates businesses such as hotels, resorts, casinos, bars, and restaurants
A) Evaluation and Management
B) Compensation
C) Hiring (Recruitment)
- 68. This refers to the overall process of identifying, attracting, screening shortlisting, and interviewing, suitable candidates for jobs within, organization.
A) Managing Relations
B) Evaluation and Management
C) Hiring (Recruitment
- 69. It is a systematic approach to providing monetary value to employe in exchange for work performed
A) Coordination
B) Evaluation and Management
C) Compensation
- 70. It is the total cash and non-cash payments that you give to an employ Cons in exchange for the work they do for your business
A) Managing Relations
B) Promotion
C) Compensation
- 71. This refers to appraising the degree of success of HRM being performe in an organization.
It is important to assess how we and how far employees of the organization have been utilized in achievin the organizational goals
A) Hiring(Recruitment)
B) Promotion
C) Evaluation and Management
- 72. It is vertical movement of an employee within the organization.
In other words, lt refers to the upward movement of an employee from one job to another higher one, with increase in salary, status, and responsibilities.
A) Compensation
B) Promotion
C) Planning
- 73. Employee relations refers to an organization's efforts to create and maintain a positive relationship with its employees.
A) Compensation
B) Managing Relations
C) Developing skills
D) Promotion
- 74. a. Responsible for the organization's staff training requirements, programs, and career development needs.
b. They supervise training staff, plan, and administer training seminars, and manage conflict resolution, team building, and employee skill evaluations.
A) Promotion
B) Compensation
C) Training and Development
- 75. a. This is a process that identifies current and future human resources' needs for an organization to achieve its goals.
b. Human resource planning should serve as a link between human resource management and the overall strategic plan of an organization.
A) Managing Relations
B) Promotion
C) Planning
- 76. The process of analyzing an organization's current human resource capabilities and its needs which are required to meet objectives.
A) Compensation
B) Training and Development
C) Human Resource Planning
- 77. This is a written statement of educational qualifications, specific qualities, level of experience, physical, emotional, technical and communication skills required to perform a job, responsibilities involved in a job and other unusual sensory demands.
Example:
College Graduate preferably (HRM, Tourism, Business Administration, or its equivalent)
b. At least 2 years of work experience in the restaurant/customer ser industry is an advantage.
c. Has an excellent communication skill in both English and Filipino
d. Ability to professionally address customer complaints. Customer-oriented Flexible on work schedules and willing to work on weekends holidays
A) Recruitment
B) Job Specification
C) Job Description
- 78. requirements, job duties, job responsibilities, and skills required to perfo a specific role.
Example:
a. Hire and train staff members.
b. Ensure that health and safety protocols are adhered to.
Keep a meticulous record of income and expenses.
d. Order ingredients in the correct quantities for the kitchen staff.
e. Communicate with customers to receive feedback and mana complaints.
1. Open and close the restaurant on time.
A) Job Specification
B) Recruitment
C) Job Description
- 79. This is the processes of finding the most suitable employee for an availab position
A) Recruitment and Selection
B) Recruitment and classification
C) Screening and Selection
- 80. refers to the process where the potential applicants a searched for, and then encouraged to apply for an actual or anticipatt vacancy.
A) Selection
B) Recruitment
- 81. is the process of hiring employees among the shortlist candidates and providing them a job in the organization
A) Selection
B) Recruitment
- 82. Applications can be received from variety of sources:
1. Employee referrals
2. Internal promotions
3. Applicants files
4. Transfers within the company
5. Government- sponsored employment services
6. Advertising
7. Colleges and universities
A) Maybe
B) Yes
C) Not sure
D) No
- 83. A recruitment method companies use to find prospective candidates in the social networks of their current employees. In return, companies offer their employees different types of employee referral rewards
A) Internal Promotions
B) Employee Referrals
C) Transfers within the company
- 84. According to Steve Parfett, Chairman AG Parfett & Sons, Internal promotions encourage ambitions, give people an opportunity to demonstrate their ability and interest, and show the company places a premium on the value of its employees. Some organizations prefer to hire internal candidates because they already know what the company's mission, goals, expectations, and processes.
A) Internal Promotions
B) Government-sponsored employment services
C) Applicant Files
- 85. contain all documents that a potential candidate submits when applying for a position. Most human resources departments keep all the documents for candidates in one file to make it convenient for HR staff, directors, and interview team members to locate information quickly.
A) Employee Referrals
B) Applicant Files
C) Job Advertising
- 86. It involves the shifting of an employee from one job to another without changing the responsibilities or compensation.
This can also be defined as a change in job where the new job is substantially equal to the old in terms of pay, status and responsibilities.
A) College and University Job Fair
B) Applicant Files
C) Transfers within the company
- 87. Program that helps participants find work through identifying their individual needs and goals, developing employability and industry-specific skills, participating in work experience, finding suitable roles, and engaging in ongoing support
A) Government-sponsored employment services.
B) Internal Promotions
C) Job Advertising
- 88. an announcement that informs people that a certain job position is available
A) Employee Referrals
B) Internal promotion
C) Job Advertising
- 89. Is an event usually organized by a third-party recruitment consultant at a neutral venue like a school or college auditoions
More and more companies are saving time and effort by participating in fairs, as they can put up a stall and meet multiple candidates on the same day.
Give you opportunities to meet with representatives from many employers. The purpose of going to a job fair is not to ask for a job but to develop relationships that might lead to a job
A) College and University Job Fair
B) Transfers within the company
C) Internal promotions
- 90. Some companies require applicants to come to the property an personally fill out the application form. The human resources departmen then reviews the application form and resume for the accuracy and ensure that the prospective employee is legally entitled to work.
A) Examination
B) Application Form Submitted
C) Initial Interview
- 91. Applicants are invited to attend an interview with the human resoure personnel.
This is the general screening interview to determine that th applicant is suitable
A) Examination
B) Initial Interview
C) Second interview
- 92. The third process is the examination if the applicant passes the interview, he/she will undergo employment examination. The tes Includes personality, aptitude, skill and psychological exams to ensur that candidates possess the requisites interpersonal skills or knowledge t do the job.
A) Application Form Submitted
B) Initial Interview
C) Examination
- 93. Once the applicant passed the examination, the applicants are invited to attend another interview with the employment manager. Employment managers fook for dress, mannerisms, attentiveness, attitude, and interest
A) Second Interview
B) Selection/Offer
- 94. Once the applicant passed the second interview, applicants are asked for a final interview. The final interview is the last opportunity to impress your hiring manager before they officially make their decision. At this stage of recruitment process, several other types of interviews are conducted such as with a hiring manager or about your technical skills.
A) Initial interview
B) Background Check
C) Final Interview
- 95. The Human Resources reviews the resume and does an extensive background check on the employee. Former employers are called through phone calls to verify or validate information and to ask if they are recommending the applicant for employment.
A) Medical Examination
B) Background Check
C) Acceptance
- 96. means to select the most suitably qualified candidate for the available position.
Providing candidates meet the minimum requirements stated in the job specification, then the best individual may be selected from the qualified applicants.
A) Selection/Offer
B) Examination
C) Acceptance
- 97. Assuming the reference and background checks are positive, a formal offer is made in writing to the prospective employee. The offer outlines the terms and conditions of employment and gives a date by which the offer must be accepted
A) Submission of Requirements
B) Acceptance
C) Medical Examination
- 98. The human resource personnel will give the list of requirements to the applicants. This is the important details that the applicants should need to do and comply the requirements.
Some of these are government ID's like SSS, TIN Number, Pag-ibig, Phil heath and NBI clearance
A) List of Requirements/Recruitment Checklist
B) Final Interview
C) Background Check
- 99. acts as a precaution for both the employee and the corporation. In addition, some companies, as a condition of employment, require new employees to take a drug screening test.
A) Medical examination
B) Acceptance
C) Submission of Requirements
- 100. Typically, when applicants get accepted for employment, they get asked to submit certain documents to complete their 201 files.
These may include birth certificate, transcript of records, diploma, government ID's number, result of medical examination and NBI clearance.
A) Submission of Requirements
B) Application Form Submitted
C) Final Interview
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