A) Ask, Infer, Discuss, Agree B) Attention, Interest, Desire, Action C) Advertise, Inform, Decide, Achieve D) Assert, Implement, Develop, Achieve
A) To pressure customers into making a purchase B) To bore customers with excessive information C) To provide detailed product specifications D) To present a product or service persuasively to potential customers
A) It has no impact on sales outcomes B) It is irrelevant to building rapport C) It can intimidate customers D) It can convey confidence, interest, and trustworthiness
A) Learn from the experience and move on B) Avoid contact with the customer who rejected the offer C) Pressure the customer into changing their decision D) Take rejection personally and give up
A) Revenue on Inflation B) Results of Interaction C) Refund on Installments D) Return on Investment
A) It delays the sales process B) It helps to nurture relationships and secure future sales C) It is not necessary D) It annoys customers
A) Making unsolicited calls to potential customers B) Calling existing customers C) Calling without a script D) Calling during business hours
A) Hard selling B) Pushy selling C) Consultative selling D) Transactional selling
A) Prospect B) Competitor C) Client D) Lead
A) Body language B) Continuous interruptions C) High-pitched voice D) Rapid speech
A) Limited-time offer B) No added benefits C) Low quality product D) Unlimited supply
A) To oversell the product B) To rely solely on marketing materials C) To effectively communicate with customers and address their questions D) To ignore customer inquiries
A) Prospecting B) Closing C) Qualifying D) Objection handling
A) It is not important in sales B) It speeds up closing the sale C) It lays the foundation for long-term relationships and repeat business D) It leads to aggressive selling
A) Downselling B) Cross-selling C) No-selling D) Upselling
A) Customer Relationship Management B) Cost Reduction Management C) Continuous Revenue Model D) Customer Retention Marketing
A) To rely solely on traditional sales approaches B) To avoid interacting with customers C) To post random updates without strategy D) To engage with potential customers, share valuable content, and build relationships
A) Hand wave B) Handoff C) Handshake D) High five |