A) Advertise, Inform, Decide, Achieve B) Attention, Interest, Desire, Action C) Assert, Implement, Develop, Achieve D) Ask, Infer, Discuss, Agree
A) To present a product or service persuasively to potential customers B) To provide detailed product specifications C) To bore customers with excessive information D) To pressure customers into making a purchase
A) It has no impact on sales outcomes B) It is irrelevant to building rapport C) It can intimidate customers D) It can convey confidence, interest, and trustworthiness
A) Pressure the customer into changing their decision B) Avoid contact with the customer who rejected the offer C) Take rejection personally and give up D) Learn from the experience and move on
A) Results of Interaction B) Revenue on Inflation C) Return on Investment D) Refund on Installments
A) It helps to nurture relationships and secure future sales B) It annoys customers C) It delays the sales process D) It is not necessary
A) Calling during business hours B) Calling existing customers C) Calling without a script D) Making unsolicited calls to potential customers
A) Transactional selling B) Hard selling C) Pushy selling D) Consultative selling
A) Competitor B) Prospect C) Client D) Lead
A) High-pitched voice B) Rapid speech C) Continuous interruptions D) Body language
A) Low quality product B) Limited-time offer C) No added benefits D) Unlimited supply
A) To ignore customer inquiries B) To rely solely on marketing materials C) To effectively communicate with customers and address their questions D) To oversell the product
A) Qualifying B) Prospecting C) Objection handling D) Closing
A) It lays the foundation for long-term relationships and repeat business B) It speeds up closing the sale C) It is not important in sales D) It leads to aggressive selling
A) Downselling B) Cross-selling C) No-selling D) Upselling
A) Customer Relationship Management B) Cost Reduction Management C) Customer Retention Marketing D) Continuous Revenue Model
A) To avoid interacting with customers B) To rely solely on traditional sales approaches C) To post random updates without strategy D) To engage with potential customers, share valuable content, and build relationships
A) Hand wave B) Handoff C) High five D) Handshake |