Introduction to Professional Communication
- 1. All of the following are fields of external communication except:
A) Public Relations
B) Advertising
C) Interviews
D) Marketing
- 2. All of the following are skills of public relations except:
A) Selling
B) Writing
C) Speaking
D) Editing
- 3. Which term is not part of the four Ps of marketing?
A) Price
B) Promotion
C) Product
D) Publication
- 4. In professional communication a ________ is best for a short message.
A) Proposal
B) Case Study
C) Report
D) Memo
- 5. _________ listening can also be called pseudo listening.
A) Selective
B) False
C) Deep
D) Partial
- 6. In _______, the United States passed legislation prohibiting employers to
discriminate against a person based on the grounds of race, religion, gender or
ethnicity
A) 1946
B) 1964
C) 1984
D) 2002
- 7. All of the following are parts of a report except:
A) procedure
B) conclusions
C) terms of reference
D) introduction
- 8. Which type of listening should be used when listening to a poem?
A) appreciative
B) empathetic
C) deliberative
D) evaluative
- 9. James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination.
A) age
B) ethnicity
C) race
D) gender
- 10. A _________ presentation should be used to sell a product.
A) persuasive
B) motivational
C) individual
D) informative
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