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Street Level Bureaucracy by Michael Lipsky
Contributed by: Drake
  • 1. What is the primary focus of Lipsky's 'Street Level Bureaucracy'?
A) The impact of technology on bureaucracy.
B) The behavior of public service workers.
C) The effectiveness of government policies.
D) The history of bureaucratic organizations.
  • 2. According to Lipsky, who are 'street-level bureaucrats'?
A) Public service workers who interact directly with citizens.
B) Policy analysts in think tanks.
C) High-ranking government officials.
D) Corporate bureaucrats.
  • 3. What often influences the decisions made by street-level bureaucrats?
A) Public opinion.
B) Their personal values and beliefs.
C) Technical manuals.
D) Strict adherence to laws.
  • 4. What is one recommended approach for improving street-level bureaucracy?
A) Enhancing surveillance over workers.
B) Standardizing all processes.
C) Increasing collaboration and feedback mechanisms.
D) Restricting the discretion of workers.
  • 5. Which public sector workers are often considered street-level bureaucrats?
A) Corporate compliance officers.
B) Police officers and social workers.
C) Senators and governors.
D) City planners and mayors.
  • 6. In Lipsky's view, policies are often translated and sometimes distorted by which group?
A) Business leaders.
B) Politicians.
C) Academics.
D) Street-level bureaucrats.
  • 7. What can lead to a mismatch between policy goals and street-level outcomes?
A) Excessive funding and staffing.
B) Simplified regulations.
C) Resource constraints and street-level discretion.
D) Overwhelming support from citizens.
  • 8. What role do street-level bureaucrats play in the implementation of public policy?
A) They manage budgets.
B) They audit other agencies.
C) They create new legislation.
D) They interpret and enforce policies.
  • 9. Lipsky argues that street-level bureaucracy is often a site of what?
A) Conflict between policy and practice.
B) Innovative policy development.
C) Efficient resource management.
D) Public trust in government.
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