- 1. A process is made up of people, work, activities, tasks, records, documents, forms, resources, rules, regulations, reports, materials, supplies, tools, equipment
A) EFFICIENT AND EFFECTIVE
B) EFFICIENCY AND EFFECTIVENESS
C) PURCHASING
- 2. is the ability to produce an intended result in the way that results in the least waste of time, effort, and resources
A) Effective
B) Efficiency
C) Reengineering
- 3. is the process of using fewer resources, as well as less time and les money, to achieve the same goal
A) Effective
B) Efficiency
C) Efficient
- 4. is the ability to produce a better result, one that delivers more value or achieves a better outcome.
A) Efficiency
B) Effective
C) Effectiveness
- 5. - a measure of doing the "right things." Highly effective individuals and companies act in ways that move their highest priorities forward on a regular basis.
A) Effectiveness
B) Effective
C) Efficiency
- 6. It is used to describe success in producing the desired result.
A) Efficient
B) Effective
- 7. It is used to describe a productive human or a machine
A) Effective
B) Efficient
- 8. A central question in resource allocation is how the existing resources and competencies of the organization can be adapted to fit new strategies
A) Business Process Reengineering
B) strategic initiatives
C) Efficient and Efficiency
- 9. Strategic re-engineering focuses on designing the organization to create a dramatic improvement in performance.
This is accomplished by undertaking strategic initiatives at the start of the reengineering process that seek to provide understanding of the markets, competitors, and the position of the organization within the industry to change existing business practices.
A) re-engineering effort
B) Business Process Reengineering
C) The Benchmarking Process
- 10. 1.Place the customer at the centre of the reengineering effort - concentrate on reengineering fragmented processes that lead to delays or other negative impacts on customer service.
2. BPR must be "owned" throughout the organization, not driven by a group of outside consultants.
3. Case teams must be comprised of both managers as well as those who will do the work and should also be sponsored by top executives of the board. BPR projects must have a timetable.
4. BPR must incorporate the organizational culture and must emphasize constant communication and feedback.
A) Some of the need factors that need to be considered in the re-engineering effort
B) Some of the important factors that need to be considered in the re-engineering effort
C) Some of the important factors that need to be considered in the business process effort are
- 11. This is a process that involves measuring the performance of your business against a competitor in the same market. This will give you a better understanding of your business performance and potential
A) Benchmarking
B) Business Process
C) Effectiveness
- 12. is a tool for assessing and comparing performance to achieve continuous improvement
A) Benckmarketing
B) Binchmarking
C) Benchmarking
- 13. Measurement via comparison; Continuous improvement; Systematic procedure in carrying out benchmarking activity. One of the best examples of benchmarks could be the comparing of processes in one retail with another store in the same chain
A) Benchmarming
B) None
C) Benchmarking
- 14. about looking outside a particular business, industry, region, organization, or country that examine how others achieve their performance levels and to understand the processes they use.
A) The Benchmarking identification
B) The Benchmarking difference
C) The Benchmarking Process
- 15. According to Askarany, Davood, and Hassan Yazdifar. "Attributes of Adopters and the Diffusion of Benchmarking." Journal of Applied Management Accounting Research
A) Don't know
B) No maybe
C) Yes
- 16. 1. Understand in detail existing business processes;
2. Analyze the business processes of others;
3. Compare own business performance with that of others analyzed; and
4. Implement the steps necessary to close the performance gap.
A) Application of benchmarking involves four key steps:
B) Application of benchmarking key factors four key steps:
C) Application of business process involves four key steps:
- 17. simply means comparing the strategy to other successful companies/establishment strategies to identify and determine the differences and opportunity.
A) Process Benchmarking
B) Functional benchmarking
C) Strategic Benchmarking
- 18. Businesses consider their position in relation to performance characteristics of key products and services.
b. Benchmarking partners are drawn from the same sector.
A) External Benchmarking
B) Process Benchmarking
C) Competitive Benchmarking
- 19. It is concerned with comparing your company's products and services This tool focuses on product and service quality, features, price, speed reliability, design, and customer satisfaction. In addition, you can benchmark anything that has measurable metrics, including processes. This approach compares the strength of products and services against competition
A) Competitive Benchmarking
B) Internal Benchmarking
C) International Benchmarking
- 20. a. This focuses on improving specific critical processes and operations.
b. Process benchmarking is a separate type of benchmarking, but it usually derives from performance benchmarking. This is because companies first identify the weak competing points of their products or services and then focus on the key processes to eliminate those weaknesses.
A) External Benchmarking
B) Process Benchmarking
C) Internal Benchmarking
- 21. a. Investigates leaders in dissimilar industries.
b. Businesses look to benchmark with partners drawn from different business sectors or areas of activity to find ways of improving similar functions or work processes.
A) Functional benchmarking
B) Strategic Benchmarking
C) Competitive Benchmarking
- 22. c. This sort of benchmarking can lead to innovation and dramatic improvements.
d. Managers of functional departments find it useful to analyze how well their functional area performs compared to functional areas of other companies
A) Functional benchmarking
B) Process Benchmarking
C) External Benchmarking
- 23. process in which a company or an organization looks within its own business to try and determine the best practice or methodology for conducting a particular task
A) Functional Benchmarking
B) Internal Benchmarking
C) External Benchmarking
- 24. B. compares separate teams, units, or divisions internal to an organization. This exercise identifies the entities that are work better and share the knowledge with other teams to achieve higher performance.
c. Usually, companies benchmark internal units to create channels to diffuse best practices, promote knowledge sharing, and improve communications. If such systems are in place, you can skip the internal benchmarking exercise.
A) International Benchmarking
B) Internal Benchmarking
C) Process Benchmarking
- 25. It involves analyzing outside organizations that are known to be best in class.
b. is where an organization compares its performance with other, comparable organizations. Many government organizations want to know what other comparable jurisdictions are doing because they want to see their performance in context
A) External Benchmarking
B) Internal Benchmarking
C) International Benchmarking
- 26. typically refers to analyzing high-performing education systems and identifying ways to improve our own systems based on those findings
A) International Benchmarking
B) Strategic Benchmarking
C) Competitive Benchmarking
- 27. Evaluation and improvements are important parts of the strategic management process
Benchmarking is the process of identifying 'best practice' in relation to both products (including) and the processes by which those products are created and delivered
b. Benchmarking provides a clear signal of success or failure of the firm's competence to compete effectively in the competitive arena.
c. Benchmarking is often used to identify and develop core competencies and competitive advantage.
A) Helps in Strategic Management Process
B) Benchmarking Helps in Strategic Management Process
C) Strategic Management Process
- 28. Benchmarking provides a clear signal of success or failure of the firm's competence to compete effectively in the competitive arena
A) Sometimes
B) Yes
C) No
- 29. Benchmarking is often used to identify and develop core competencies and competitive advantage.
A) Agree
B) Disagree
C) I don't know
- 30. involves a series of steps involved to get a product or serv to the customer. The steps include moving and transforming raw materials int finished products, transporting those products, and distributing them to the end user.
A) Marketing management
B) Business process
C) Supply chain
- 31. in general talks about the series of activities involved in the production or processing of a product or rendering of a service.
A) Supply chain
B) benchmarking
C) Supply change
- 32. consists of several production processes like manufacturing from natural resources, transferring and storing commodities, and delivering the finished product to customers
A) Benchmarking
B) Benchmark
C) Supply chain
- 33. defined as the integration-oriented skills required for providing competitive advantage to the organization that are basis for successful supply chains. A typical supply chain may involve a variety of stages These supply chain stages include customers, retailers, wholesalers/distributon, manufacturers and component/raw material
A) Benchmarking Process
B) Supply Chain Management
C) Supply Change Management
- 34. plays a significant role in customer satisfaction through the delivery of products and services.
A) Supply Chain Management
B) Business processes
C) Supply Chain Operations
- 35. Good supply chain management
- is critical at reducing operating costs from Procurement activities, through operations and logistics functions and throughout the whole supply chain. The scale of profitability for large organizations is relative to the management of an organization's supply
A) No
B) Yes
C) Maybe
- 36. a person, company, or organization that sile or supplies something such as goods
A) Guests Consumer
B) Commissary
C) Supplier
- 37. A dedicated kitchen space where a foodservice prepure, and store food
A) Supplier
B) Commissary
C) Consumer
- 38. A restaurant supply chain is a process whereby restaurants establish a relationship with suppliers and distributors to produce menu items and meet customer orders.
A) Café France
B) Guests Consumer
C) Supplier
- 39. are individuals or organizations that purchase and use a product or service
A) Guests Consumer
B) Commissary
C) Supplier
- 40. It consists of the physical access point where the product is provided to customers and the methods of transporting or storing goods before making them available for clients.
A) Supply Chain Management
B) Good Supply Chain Management
C) Restaurant Supply Chain
- 41. are organizations that make products or services. This includes companies that are producers of raw materials and companies that are producers of finished goods.
A) Buyer
B) Producers (manufacturers or service providers)
C) Retailer
- 42. This middleman, known as the agent, assists with the negotiation between the manufacturer and the seller
A) Seller
B) Agent
C) Retailer
- 43. a company or individual that purchases great quantities of products from manufacturers, farmers, other producers, and vendors. Wholesalers store them in warehouses and sell them on to retailers (shops and stores) and businesses.
A) Wholesaler
B) Agent
C) Producers
- 44. a person or business that you purchase goods from. Retailers typically don't manufacture their own items. They purchase goods from a manufacturer or a wholesaler and sell these goods to consumers in small quantities
A) Retailer
B) Consumers
C) Wholesaler
- 45. can be either an individual or group of people who purchase or use goods and services solely for personal use, and not for manufacturing or resale. They are the end-users in the sales distribution chain.
A) Consumer
B) Seller
C) Producer
- 46. Supply chain management is involved with integrating three key flows across the boundaries of the companies:
1. Flow of information,
2. Product/materials, and
3. Funds between the different stages.
A) Yes
B) No
C) Not all
- 47. is the exchange of information among people, processes and systems within an organization
A) Information process
B) Front marking
C) Information flow
- 48. centers on transmitting orders and updating the status of delivery. The Financial Flow The financial flow involves credit terms, payment schedules, and consignment and title ownership arrangements
A) Information flow
B) Benchmarking
C) Business process
- 49. means all materials and other components necessary for the manufacture of the Products.
A) Information flow
B) Product Supplies
C) Producers
- 50. are amounts of money that are available to be spent.
A) Funds
B) Income
C) Sale
- 51. One of the most important stages. Before the start of the entire supply chain, it is important to finalize the strategies and put them into place.
A) Planning
B) Designing
C) Source
- 52. Always check the demand of the product or service, checking the costing, viability, profit, and manpower etc., are essentials. Without the proper plan/strategy in place, it will be well-nigh impossible for the business to achieve effective and long-term benefits.
A) Planning
B) Sales
C) Inventory
- 53. Jit Hinchman, M.Eng, M.Sc, CSP, CLSS founder at Supply Chain Adviser Sustainable Supply Chain Global Ambassador (2017) mentioned in his publication that information is vital to the performance of the supply chain because it helps us to provide the basis on which supply chain
A) No
B) Yes
C) False
- 54. is composed of the tools that we used to gain awareness of data or information and execute it to improve the performance of supply chain and it will provide the broad view needed to make optimal decisions
A) Inventory
B) Information Technology
C) Planning
- 55. Suppliers play a very crucial role in supply chain management systems. Products and services sold to the end user are created with the help of different sets of raw materials. It is therefore necessary that suitable quality raw materials are procured at cost effective rates.
A) Source
B) Benefit
C) Income
- 56. a list of items, raw materials and other essentials required for the product or service. To become a highly effective supply chain management system it is important to keep the inventory updated. This list should be regularly checked and updated to ensure availability of stock. Inventory Management is essential to the function of supply chain
A) Access
B) Inventory
C) Resources
- 57. in supply chain is essential in the aspect of this system. Because it is only when all the other element/components of the supply chain are in tandem with each other. Like for example in the process of production to start, it is important that proper planning and supply of goods, and raw materials, as well as the inventory, are well maintained. The production of goods must be followed by testing, packaging, and the final preparation of delivery of the finished product
A) Production
B) Suppliers
C) Resources
- 58. also important in supply chain because it carries or transport the raw materials to the manufacturing unit and delivering the final product to the designated market. Transportation of goods to the designated market is mandatory to sustain a smooth business process. All businesses are paying attention to this component, because it takes good care of it, will benefit from the production and transportation of its goods on time. It is important that each company must work towards a safe and secure transportation process.
A) Accommodation
B) Transportation
C) Place
- 59. The last component of supply chain is the return of goods. It is the art sending back an order after delivery of recipient. Possible reasons of retur of goods are maybe the items are damaged or the item is delivered wrong Here the interdependent ensures a smooth supply chain management system. It ensures the success and reputation of a business
A) Inventory
B) Production
C) Return of goods
D) Planning
- 60. refers to a business or organization acquiring goods or services to accomplish its goals.
A) Delivering
B) Purchasing
C) Resources
D) Planning
- 61. identifies, selects, and evaluates potential suppliers, develops detailed specifications for the products or services needed by a firm, certifies the quality of supplier's goods and services, negotiates contractual terms, and conditions, and develops long-term relationships with key suppliers
A) Benchmarking
B) Purchasing
C) Production
D) Inventory
- 62. Purchasing is Sourcing activities ensure that the company has suitable sources for the goods and services it needs. In effect, purchasing activities link a firm with its upstream suppliers
A) Maybe
B) Disagree
C) Yes
D) False
- 63. Purchasing has a dual role, one is that of a buyer and the other is a facilitator and an external liaison with suppliers
A) I don't know
B) Strongly disagree
C) Yes
D) Keep don't answer
- 64. 1. Defining specifications for the purchased good or service
2. Developing criteria for supplier selection
3. Classifying suppliers according to performance
4. Evaluating the make or buy decision
5. Expediting and follow-up
A) The primary functions of purchasing are in the following areas:
B) All correct
C) not all
D) Maybe there's not part
- 65. a detailed description of the goods or services required, and forms part of an invitation to supply or invitation for expressions of interest document.
A) Allocation
B) Declaration
C) Production
D) Specification
- 66. Specifications for goods specify the physical dimensions of the part, tolerances that will allow the part to fit with other parts, strength and durability, size and shape and the required performance levels
A) I don't know
B) Yes
C) Maybe
D) False
- 67. Though setting these standards begins in design, purchasing should carry through to ensure that the acquired services or goods will do the job. The drawings and tolerances should be clearly defined and not subject to different interpretations
A) Specification
B) Delivery
C) Inventory
D) Purchaser
- 68. In specification The purchaser may have first-hand knowledge about possible alternatives that will cost less. Because this is often the case, input from the purchasing department in the early stages of product design can be useful and enhance the speed of product development and new product introduction.
A) Disagree
B) Maybe
C) Really not sure
D) Yes
- 69. price, quality, and delivery
A) Not all
B) 1 not sure
C) Three criteria most often considered by firms selecting new suppliers
D) Only 1 correct
- 70. A fourth criterion that is becoming very important in the selection of suppliers is
A) Sustainable Process
B) Environmental Impact
C) Benchmarking
D) Business process
- 71. a person or business that provides a product or service to another entity. The role of a supplier in a business is to provide high quality products from a manufacturer at a good price to a distributor or retailer for resale.
A) Supplier
B) Inventory
C) Production
D) Delivery
- 72. typically involves site visits of a cross-functional team from the buying firm who do an in-depth evaluation of the suppliers capability to meet cost, quality, delivery, and flexibility targets from process and information system perspectives. Aspects of producing the materials or services are explored through observation of the processes in action and review of documentation.
A) Supplier certification
B) Supplies declaration
C) Motivation
- 73. a set of standards that suppliers need to satisfy to compete in the global marketplace. Certification programs can be established under a variety of circumstances.
A) Certification Of Conformance
B) Department of Tourism and Industry
C) Department of Trade Organization
D) ISO (International Standards Organization) 9000
- 74. should be viewed as an investment decision. Very often, new equipment or balancing equipment is required to manufacture the part in-house.
A) Make or buy decision
B) Ofcourse
C) Obviously
D) Not agree at all
- 75. should consider internal sources for services or goods and evaluate these sources to the external sources with the same after thorough analysis
A) Business process
B) Management
C) Bench process
D) Benchmarking
- 76. Activities related to selling or the number of goods or services sold in each period.
A) Sales
B) Process
C) Services
D) Promotion
- 77. This is a transaction between the two parties where the buyer receives good (tangible or intangible), services, and or assets in exchange for money.
A) Promotion
B) Sales
C) Bench process
D) Inventory
- 78. It is the practice of monitoring and guiding personnel to improve their abilin to sell products and services.
A) Ofcourse
B) Sometimes
C) Not really
D) Sales Performance Management
- 79. are the grand total of all sale transactions reported in a period, without any deductions included within the figure.
A) Sales Growth
B) Average Check
C) Net Sales
D) Gross sales
- 80. is total revenue, less the cost of sales returns, allowances, and discounts. This is the primary sales figure reviewed by analysts when they examine the income statement of a business.
A) Salary Deductions
B) Transaction Count
C) Net sales
D) Labor Cost
- 81. The average number of products
that are sold each day, calculated by dividing the total number that were sold in a particular period by the number of days in that period.
A) Average Check
B) House Count/Guest Count
C) Average Spending Transaction
D) Average Daily Sales- Average Daily Rate
- 82. is the percent growth in the net sales of a business from one fiscal period to another. Net sales are total sales revenue less returns allowances, and discounts. You would be comparing an earlier period of lower sales with a later one of higher sales
A) Sales Growth
B) Inventory
C) Net growth
D) Gross sales
- 83. The cost of labor is the sum of all wages paid to employees, as well as the cost of employee benefits and payroll taxes paid by an employer. The cost of labor is broken into direct and indirect (overhead) costs.
A) Gross sale
B) Labor Cost
C) Net gross
D) Average check
- 84. This is the total number of transactions that are processed within a hotel or restaurant at account.
b. It is calculated by dividing the total value of all transactions by the number of transactions or sales.
A) Average Daily Sales- Average Daily Rate
B) Average Check
C) Average Spending Transaction
D) Transaction Count
- 85. The Number of guests residing in the hotel or restaurant
(sometimes referred to as cover count) is the number of guests assigned to a guest check
A) House Count/Guest Count
B) Inventory
C) Net gross
D) Gross net
- 86. measured as the total number of sales divided by the number of guests
A) Average check
B) Average Spending Transaction
C) Salary Deductions
D) Sales Growth
- 87. Average Spending Transaction
A) the amount that a consumer spends with you, within a single transaction. This will give you an average of how much each transaction was worth during that period.
B) Gross Sales
C) Net sales
D) Salary Deductions
- 88. amounts withheld from an employee's payroll check, and these amounts are withheld by their employer.
A) Net sales
B) Gross sales
C) Salary deductions
D) Average check
- 89. based on the Point-of-Sale System (number of guest/customer count)
A) Labor cost
B) Guest number
C) Manhour
D) Guest count
- 90. the total number of hours duty of all employees Total Employee (count the number of staff on duty)
A) Manhunt
B) Manhour
C) Mandate
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