A) Customer Resource Management B) Customer Refund Management C) Customer Review Metrics D) Customer Relationship Management
A) A contract that defines the level of service a customer can expect B) A schedule for employee breaks C) An agreement to provide free services D) A document requesting customer feedback
A) Know Product Information B) Keeping Problems Internal C) Key Performance Indicator D) Kindly Provide Information
A) Providing excessive assistance to every customer B) Allowing customers to find solutions on their own without direct assistance C) Forcing customers to wait in long queues for assistance D) Avoiding customer interactions completely
A) To change policies frequently B) To build trust and reliability with customers C) To slow down service delivery D) To confuse customers
A) To increase response times B) To discourage employees from engaging with customers C) To equip employees with the skills to handle customer interactions effectively D) To promote rude behavior towards customers
A) To wait for customers to complain before taking action B) To ignore customer communications C) To provide subpar service D) To anticipate customer needs and provide solutions before they ask
A) To gather insights on customer satisfaction and areas for improvement B) To increase service prices C) To avoid addressing customer concerns D) To slow down response times
A) Being indifferent to customer concerns B) Ignoring customer emotions C) Understanding and sharing the feelings of the customer D) Blaming the customer for issues |