A) Customer Refund Management
B) Customer Resource Management
C) Customer Review Metrics
D) Customer Relationship Management

A) A contract that defines the level of service a customer can expect
B) An agreement to provide free services
C) A document requesting customer feedback
D) A schedule for employee breaks

A) Keeping Problems Internal
B) Kindly Provide Information
C) Know Product Information
D) Key Performance Indicator

A) Allowing customers to find solutions on their own without direct assistance
B) Providing excessive assistance to every customer
C) Forcing customers to wait in long queues for assistance
D) Avoiding customer interactions completely

A) To slow down service delivery
B) To change policies frequently
C) To build trust and reliability with customers
D) To confuse customers

A) To equip employees with the skills to handle customer interactions effectively
B) To discourage employees from engaging with customers
C) To increase response times
D) To promote rude behavior towards customers

A) To provide subpar service
B) To anticipate customer needs and provide solutions before they ask
C) To ignore customer communications
D) To wait for customers to complain before taking action

A) To increase service prices
B) To avoid addressing customer concerns
C) To slow down response times
D) To gather insights on customer satisfaction and areas for improvement

A) Ignoring customer emotions
B) Being indifferent to customer concerns
C) Blaming the customer for issues
D) Understanding and sharing the feelings of the customer