- 1. WHAT LAW MUST NOT BE TAKEN FOR GRANTED?
A) ENVIRONMENTAL LAW
B) HOSPITALITY LAW
- 2. IT IS EXTREMELY IMPORTANT THAT ALL EMPLOYEES AND EMPLOYERS BE WELL VERSED IN WHAT LAW.?
A) FIRE REGULATIONS
B) HEALTH REGULATIONS
- 3. SUCCESS IS BASED ON USING DEMOGRAPHICS AND LOCATION TO IDENTIFY CUSTOMERS AND MEET THEIR NEEDS.
A) ACCOMMODATIONS AND LODGING
B) TOUR PACKAGE
- 4. WHOM TO BE CONTACTED WHEN A GUEST PASS AWAY?
A) MEDICAL OFFICER
B) SOCO
C) BOTH
- 5. BE AWARE OF WHAT REGULATIONS WHEN IT COMES TO CONVENTIONS.
A) FIRE REGULATIONS
B) INSURANCE REGULATIONS
- 6. HOLDS INNKEEPERS FOR ANY LOSS OF GUESTS PROPERTY.
A) USE OF CIVIL LAW
B) USE OF COMMON LAW
- 7. WHAT ISSUE IN THE HOSPITALITY INDUSTRY HAS A GREAT RESPONSIBILITY.
A) MANAGING LEGAL ISSUES
B) MANAGING DISPUTES
- 8. A RU LE THAT A JUDGE MADE THAT PEOPLE HAVE A DUTY TO READ CONTRACTS.
A) LEGAL LAW
B) COMMON LAW
- 9. EVERYTHING FROM ART GALLERIES TO ZIPLINING.
A) ADVENTURE
B) RECREATION AND LEISURE
- 10. BODY OF UNWRITTEN LAWS BASED ON LEGAL PRECEDENTS ESTABLISHED BY THE COURTS.
A) LEGAL LAW
B) COMMON LAW
- 11. COURT HAS ESTABLISHED THAT HOTEL CUSTOMERS HAVE A REASONABLE EXPECTATION OF PRIVACY.
A) SPECIAL ISSUES WITH HOTELS
B) DATA PRIVACY
- 12. MUST NOT BE TAKEN FOR GRANTED
A) ENVIRONMENTAL LAW
B) HOSPITALITY LAW
- 13. WHEN A CUSTOMER SIGNS AN AGREEMENT WITH THE BUSINESS.
A) CONTRACT ISSUES
B) AGREEMENT
- 14. LAW CREATED IN THE ROMAN EMPIRE.
A) COMMON LAW
B) CIVIL LAW
- 15. NO ONE CAN CONTRACT TO ENGAGE IN ILLEGAL BEHAVIOR
A) EXCEPTIONS TO CONFIDENTIALITY
B) CONTRACT ISSUES
- 16. CREATED IN GREAT BRITAIN
A) CIVIL LAW
B) COMMON LAW
- 17. POLICY CAN EDUCATE CUSTOMERS ABOUT THE AMOUNT OF PRIVACY THEY CAN EXPECT.
A) GUIDELINES
B) ESTABLISHING CLEAR POLICIES
- 18. WHAT IS GREAT RESPONSIBILITY IN THE HOSPITALITY INDUSTRY.
A) MANAGING LEGAL DISPUTE
B) MANAGING LEGAL ISSUES
- 19. IF THE NETWORK CONNECTION HAS NO PASSWORD PROTECTION, ANYONE CAN ACCESS THE SYSTEM.
A) ISSUES WITH TECHNOLOGY
B) TECHNOLOGICAL FAILURE
- 20. WHAT LAW PROTECTS CUSTOMER CREDIT CARDS PRIVACY IF LEAKED.
A) PROTECTING FINANCIAL DATA
B) CYBER LAW
- 21. Execute the Phil. Law.
A) Pres.of the Phil,
B) Cabinet Secretary
- 22. FUNCTION OF MANAGEMENT
A) EMPOWERMENT
B) CONTROLLING
- 23. INTERPRETS DIFFERENT LAWS.
A) SUPREME COURT
B) PRESIDENT
- 24. THEY CANNOT HIRE ANYONE AT THE LAST MINUTE
A) SELECT
B) CHOOSE
- 25. INVOLVING EMPLOYEES IN SETTING GOALS.
A) ENCOURAGEMENT
B) MOTIVATIONAL TOOL
- 26. FUNCTION OF MANAGEMENT
A) CONTROLLING
B) EMPOWERMENT
- 27. Makes law in the lower house that represents their areas.
A) Congressman
B) Senators
- 28. WILL HELP REDUCE EMPLOYEE ERRORS.
A) SWOT ANALYSIS
B) STEM PROCESS
- 30. MANAGERS MUST DEVELOP PROPER TRAINING METHODS.
A) TEACH
B) EDUCATE
A) JUDICIAL
B) LEGISLATIVE
- 32. KNOWS THAT IF YOU DO THINGS THE RIGHT WAY, MISTAKES WILL BE AVOIDED.
A) EFFECTIVE MANAGERS
B) MANAGERS
- 33. LISTENING TO EMPLOYEES CONCERN IS NOT AN EFFECTIVE TOOL FOR MOTIVATION.
A) FALSE
B) TRUE
- 34. WHO CREATES A SUPPORTIVE WORK ENVIRONMENT.
A) MANAGER
B) SUPERVISOR
- 35. MORAL BOOSTING TO EMPLOYEES.
A) MOTIVATIONS
B) ENCOURAGEMENT
- 36. require comprehensive knowledge of all applicable laws to effectively manage all the legal issues that arise in the course of operating their business.
A) Service providers
B) Tourism industry
C) Hospitality industry
- 37. is covered by many acts and regulations which relate both to employers and employees.
A) The Industry
B) Service providers
- 38. are administered and monitored by appropriate government departments and independent agencies
A) Hospitality law
B) The various acts and regulations
C) Industry law
- 39. is To control the sale and consumption of alcohol, to reduce the misuse of alcohol and to promote improvements within facilities which serve alcohol.
A) Liquor Control Act 1990
B) Liquor Control Act 1987
C) Liquor Control Act 1988
- 40. The Act also Aims to promote high standards of training for staff who sell alcohol.
A) Liquor buying act
B) Liquor Control act
- 41. One of the regulations is that a hotel keeper must in some circumstances make good in any damage or loss incurred to guests' property even though not being due to any fault of the establishment or its employees.
A) Responsibilities and liabilities of hotel keepers.
B) Legal law
C) Liability dispute
- 42. is that a hotel keeper must in some circumstances make good in any damage or loss incurred to guests' property even though not being due to any fault of the establishment or its employees
A) Legal disputes
B) Regulations
- 43. provide an upbeat atmosphere and serve alcohol of legal drinking age.
A) Not all
B) Pubs, taverns, bars and nightclubs
C) True
- 44. examples of crossover commerce essential to the hospitality network
A) Pubs, taverns, bars
B) Catered meals and live entertainment for special events
- 45. requirements includes, managers, cooks, food preparatory personnel, servers, hosts and hostesses, busboys and dishwashers
A) Liability
B) Staffing
C) Disputes
- 46. From full - service hotels to rustic rental cabins that provides comfortable nights stay.
A) Recreation and leisure
B) Accommodations and Lodging
- 47. Success is based on using demographics and location to identify customers and meet their needs.
A) Recreation
B) Accommodations and Lodging
- 48. Other categories includes dormitories, hostels, campgrounds and marinas
A) Accommodations and Lodging
B) Lodging
C) Accommodation
- 49. Everything from art galleries to zip-lining, an endless array of tourism travel and tourism and entertainment services.
A) Recreation amd leisure
B) Adventure and exploring
- 50. a body of unwritten laws based on legal precedents established by the courts.
A) Civil Law
B) Common Law
- 51. influences the decision-making process in unusual cases where the outcome cannot be determined based on existing statutes or written rules of law.
A) Common Law
B) Civil Law
- 52. holds innkeepers liable for any loss of guest property when the guest is on the premises of a place of business; in practice, such liability is often overlooked provided that the business owner meets certain conditions (such as having a guest sign a waiver of liability).
A) Use of Common Law
B) Civil Law
- 53. "A rule that a judge made that people have a duty to read contracts".
A) Civil Law
B) Common Law
- 54. There are common laws that must be adhered to when supplying accommodation to guests. Example in Hotels or Motels
A) Example of Common Law
B) Hospitality Law and the General Republic
- 55. Be aware of Insurance regulations when it comes to conventions or group travel clients.
A) Yes
B) Common Law
C) HOSPITALITY LAW AND THE GENERAL PUBLIC.
- 56. The laws regarding letting unregistered individuals enter another guest's room. This naturally is a privacy issue.
A) HOSPITALITY LAW AND THE GENERAL PUBLIC.
B) General Public
- 57. It is important that you are well aware of the Disabilities Act, either in the way it is applicable to lodgings or the food sector of the industry. Most common for lawsuits within the Hospitality industry
A) Hospitality Law
B) HOSPITALITY LAW AND THE GENERAL PUBLIC.
C) Civil Law
- 58. You must have general knowledge of when a possible crime has been committed and your responsibility to report it to the authorities.
A) CIVIL LAW
B) COMMON LAW
C) HOSPITALITY LAW AND THE GENERAL PUBLIC.
- 59. The laws and procedures that must be followed should a guest at a hotel pass away.
A) LEGAL DISPUTES
B) LEGAL LIABILITIES
C) HOSPITALITY LAW AND THE GENERAL PUBLIC.
- 60. The laws and rules and regulations when it comes to the food service industry within the Hospitality industry.
A) GENERAL PUBLIC LAW
B) CIVIL LAW
C) HOSPITALITY LAW AND THE GENERAL PUBLIC
- 61. It is extremely important that all employers and employees be well versed in the fire regulation laws.
A) TOURISM LAW
B) HOSPITALITY LAW AND THE GENERAL PUBLIC.
C) HOSPITALITY LAW
- 62. Managing Legal issues in the hospitality industry is a great responsibility.
A) FALSE
B) TRUE
- 63. It is a necessity though when you are dealing with so many sectors that involve the general public
A) Managing Legal issues
B) Disputing Legal law
- 64. is the body of law that has descended from the law created in Great Britain and is used in the United States and most countries in the British Commonwealth.
A) COMMON LAW
B) CIVIL LAW
- 65. is descended from the law created in the Roman Empire and is used by most Western European countries, as well as Latin America, Asia, and Africa.
A) COMMON LAW
B) CIVIL LAW
- 66. Hospitality businesses routinely swipe customer credit cards and may gain other sensitive financial data, such as a customer's bank account information. If you inadvertently leak this data, you could be legally liable for your negligence, resulting in costly lawsuits.
A) ISSUES WITH TECHNOLOGY
B) PROTECTING FINANCIAL DATA
- 67. Restaurants and hotels frequently offer guests wireless access, but this perk can come with some liabilities. If your connection isn't password protected, anyone can access the system. And even with a password, computer-savvy network users can gain access to another user's data. Make sure your customers know about these risks, and advise them of any specific steps you've taken such as encrypting data or using a secure connection to ensure their confidentiality
A) ISSUES WITH TECHNOLOGY
B) CONTRACT ISSUES
- 68. Your company's confidentiality policy can educate customers about the amount of privacy they can expect. It also establishes guidelines for employees to follow, and a clear policy can even protect you against lawsuits. Make sure your confidentiality policies are easy to read and accessible to customers. For example, if you sell customer data to a third party, divulge this to customers in advance, and consider providing an opt-out provision.
A) ESTABLISHING CLEAR POLICIES
B) PROTECTING FINANCIAL DATA
- 69. When a customer signs an agreement with your business, that agreement is no longer a proposal or suggestion; it's legally binding. If you promise a customer a specific amount of confidentiality and then break that agreement, you've broken your contract and can be sued. For example, a hotel that agrees not to alert the press that a celebrity is staying there can't later change its mind without facing legal consequences.
A) EXCEPTIONS TO CONFIDENTIALITY
B) CONTRACT ISSUES
- 70. No one can contract to engage in illegal behavior, and if someone is in immediate danger, it's your duty to take steps to protect him. For example, if you hear screams coming from a hotel room, you have no obligation to keep quiet, even if you've promised the guest not to let anyone know he's staying there. Hospitality workers don't have any special legal authority, so they can't physically restrain a customer. Instead, they should call the police if they suspect criminal activity
A) EXCEPTIONS TO CONFIDENTIALITY.
B) ISSUES WITH TECHNOLOGY.
- 71. People sleep, eat and occasionally live in hotels, confidentiality is at a premium. The U.S. Supreme Court has established that hotel customers have a "reasonable expectation of privacy" in hotel rooms. Police officers have to get a warrant to search a guest's room. You can't enter or search a guest's room without their explicit consent, but guests are not entitled to any special privacy. If another guest can hear a conversation due to thin walls, for example, this is not a confidentiality violations.
A) ESTABLISHING CLEAR POLICIES.
B) SPECIAL ISSUES WITH HOTELS.
- 72. A process implemented that will help reduce employee errors and omissions and prevent litigation and liability
A) STEM PROCESS
B) SWOT ANALYSIS
- 73. Managers reduce litigation by selecting the right employee for the right job. They cannot just "hire anyone" at the last minute. Employees must be selected based on specific job qualifications.
A) SELECT
B) CHOOSE
- 74. They cannot just "hire anyone" at the last minute.
A) SELECT
B) TEACH
- 75. Employees must be selected based on specific job qualifications.
A) SELECT
B) CHOOSE
- 76. Managers must develop proper training methods for employees, including feedback devices such as competency testing, to ensure that the training is effective.
A) TEACH
B) EDUCATE
- 77. Managers must continuously educate themselves so that they know which topics and procedures must be passed on to employees through effective teaching methods
A) TEACH
B) EDUCATE
- 78. Effective managers know that if you consistently do things the right way, the chances for mistakes and litigation will be diminish.
A) MANAGE
B) TEACH
- 79. Four functions of Management:
planning
organizing
controlling
motivating
A) FALSE
B) TRUE
- 80. who creates a supportive work environment will gain the trust and respect of employees, who will then be motivated to do their best work, and thus avoid making errors that could result in litigation.
A) PRESIDENT
B) MANAGER
C) CEO
- 81. Along with this there are many other related issues such as maintaining brand standards, guest complaints, integration of technology, and concerns about increasing competition not only from other brands but the franchisor itself.
A) Corporate governance
B) Franchise contract issues.
- 82. include age and sexual discrimination, immigration enforcement, compliance and increased cost of labor. All these concerns add to the economic pressure placed on hotel owners.
A) Civil law
B) Labor laws
- 83. Labor laws include age and sexual discrimination, immigration enforcement, compliance and increased cost of labor. All these concerns add to the economic pressure placed on hotel owners.
A) Labor/regulatory compliance
B) Lack of proper insurance
- 84. This includes partnership issues between partners, including close family members and the resulting litigation due to lack of proper operating agreements and buy/sell agreements.
A) Corporate governance
B) Franchise contract issues
- 85. leads to a tremendous burden on the owner when a casualty occurs. In many cases, the clients do not have adequate coverage and fail to add essential coverage.
A) Lack of proper insurance coverage
B) Labor/regulatory compliance
- 86. Hotel renovations are something that almost every hotelier wants, but often have to reconsider due to the rise of hotel renovation costs.
A) Increasing cost of development and renovations
B) Lack of proper insurance coverage.
- 87. must develop proper training methods for employees, including feedback devices such as competency testing, to ensure that the training is effective.
A) Manager
B) Employees
C) President
- 88. must continuously educate themselves so that they know which topics and procedures must be passed on to employees through effective teaching methods.
A) Secretary
B) Manager
- 89. Executive
or Makes executive order
A) President
B) Judicial
C) Legislative
A) Judicial
B) Vice president
C) President
A) Judicial
B) President
C) Legislative
A) Congressman
B) Judicial
C) Legislative
A) Judicial
B) Legislative
C) President
- 94. supreme court interprets different laws
A) Legislative
B) President
C) Judicial
A) Judicial
B) President
C) Legislative
- 96. The rules of conduct and responsibility established and enforced by a society.
A) Liable
B) Statutes
C) Law
- 97. The act of initiating and carrying on a lawsuit
A) Common law
B) Statutes
C) Litigation
- 98. A written law passed by the legislature and straight forward
A) Civil law
B) Statutes
C) Common law
- 99. Not written as a statute but is documented in past cases.
A) Civil law
B) Law
C) Common law
- 100. Legally responsible or obligated. Obligated in law or equity to make satisfaction.pay compensation or make restitution
A) Liable
B) Law
C) Litigation
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