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OPERATION MANAGEMENT
Contributed by: Cantiga
  • 1. what is a common misconception about the term "quality"?
A) It always refers to luxurious items
B) It means perfection in all circumstances
C) It is synonymous with high quality in most people's minds
D) t refers to cost-effective production
  • 2. Why can't factories always aim for the highest possible quality?
A) Customers don’t prefer high quality
B) Higher quality usually leads to higher costs
C) High quality products are not durable
D) The technology doesn’t allow it
  • 3. Which of the following is NOT listed as a characteristic of a service's quality?
A) Reliability
B) Design features
C) Brand popularity
D) Cost efficiency
  • 4. Quality policy statements are best described as:
A) Detailed manufacturing instructions
B) General goal statements regarding product standards
C) Specifications for production machinery
D) General goal statements regarding product standards
  • 5. What is meant by the statement "costs usually go up faster than quality"?
A) Quality increases linearly with cost
B) Quality improvements reduce cost
C) Small increases in quality often require large increases in cost
D) Cost and quality are not related
  • 6. Which of the following is a true example of a quality policy?
A) "No computer will ever fail
B) Our computers should fail no more than once every nine months, with 95% same day service.
C) We will double production next year
D) We aim to have the best computers in the world
  • 7. Quality control focuses primarily on:
A) Checking if manufacturing matches specifications
B) Customer surveys
C) Post-sales service
D) Marketing and branding
  • 8. What distinguishes reliability from quality control?
A) Reliability deals with performance over time under expected conditions
B) Quality control is about how reliable workers are
C) Reliability is measured before production
D) Reliability only refers to electronics
  • 9. Why might a product fail even if blueprint specifications are followed?
A) It was too expensive to manufacture
B) The quality control process was skipped
C) It was tested too much
D) The blueprint did not account for real-world stresses
  • 10. During the design phase of a reliability program, what should engineers prioritize?
A) High costs
B) Simplicity over all other concerns
C) Open-mindedness and consideration of environmental and functional factors
D) The manufacturer's brand image
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