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OPERATION MANAGEMENT - Quiz
Contributed by: Cantiga
  • 1. what is a common misconception about the term "quality"?
A) It means perfection in all circumstances
B) It always refers to luxurious items
C) It is synonymous with high quality in most people's minds
D) t refers to cost-effective production
  • 2. Why can't factories always aim for the highest possible quality?
A) The technology doesn’t allow it
B) High quality products are not durable
C) Higher quality usually leads to higher costs
D) Customers don’t prefer high quality
  • 3. Which of the following is NOT listed as a characteristic of a service's quality?
A) Design features
B) Reliability
C) Brand popularity
D) Cost efficiency
  • 4. Quality policy statements are best described as:
A) General goal statements regarding product standards
B) Specifications for production machinery
C) General goal statements regarding product standards
D) Detailed manufacturing instructions
  • 5. What is meant by the statement "costs usually go up faster than quality"?
A) Quality improvements reduce cost
B) Cost and quality are not related
C) Quality increases linearly with cost
D) Small increases in quality often require large increases in cost
  • 6. Which of the following is a true example of a quality policy?
A) Our computers should fail no more than once every nine months, with 95% same day service.
B) We aim to have the best computers in the world
C) We will double production next year
D) "No computer will ever fail
  • 7. Quality control focuses primarily on:
A) Marketing and branding
B) Post-sales service
C) Customer surveys
D) Checking if manufacturing matches specifications
  • 8. What distinguishes reliability from quality control?
A) Reliability only refers to electronics
B) Quality control is about how reliable workers are
C) Reliability is measured before production
D) Reliability deals with performance over time under expected conditions
  • 9. Why might a product fail even if blueprint specifications are followed?
A) The blueprint did not account for real-world stresses
B) The quality control process was skipped
C) It was tested too much
D) It was too expensive to manufacture
  • 10. During the design phase of a reliability program, what should engineers prioritize?
A) Simplicity over all other concerns
B) The manufacturer's brand image
C) Open-mindedness and consideration of environmental and functional factors
D) High costs
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