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OPERATION MANAGEMENT
Contributed by: Cantiga
  • 1. what is a common misconception about the term "quality"?
A) It means perfection in all circumstances
B) t refers to cost-effective production
C) It always refers to luxurious items
D) It is synonymous with high quality in most people's minds
  • 2. Why can't factories always aim for the highest possible quality?
A) Higher quality usually leads to higher costs
B) The technology doesn’t allow it
C) High quality products are not durable
D) Customers don’t prefer high quality
  • 3. Which of the following is NOT listed as a characteristic of a service's quality?
A) Reliability
B) Cost efficiency
C) Design features
D) Brand popularity
  • 4. Quality policy statements are best described as:
A) General goal statements regarding product standards
B) Detailed manufacturing instructions
C) General goal statements regarding product standards
D) Specifications for production machinery
  • 5. What is meant by the statement "costs usually go up faster than quality"?
A) Small increases in quality often require large increases in cost
B) Quality increases linearly with cost
C) Quality improvements reduce cost
D) Cost and quality are not related
  • 6. Which of the following is a true example of a quality policy?
A) We will double production next year
B) Our computers should fail no more than once every nine months, with 95% same day service.
C) "No computer will ever fail
D) We aim to have the best computers in the world
  • 7. Quality control focuses primarily on:
A) Checking if manufacturing matches specifications
B) Marketing and branding
C) Customer surveys
D) Post-sales service
  • 8. What distinguishes reliability from quality control?
A) Reliability deals with performance over time under expected conditions
B) Reliability is measured before production
C) Quality control is about how reliable workers are
D) Reliability only refers to electronics
  • 9. Why might a product fail even if blueprint specifications are followed?
A) The blueprint did not account for real-world stresses
B) The quality control process was skipped
C) It was tested too much
D) It was too expensive to manufacture
  • 10. During the design phase of a reliability program, what should engineers prioritize?
A) High costs
B) Open-mindedness and consideration of environmental and functional factors
C) Simplicity over all other concerns
D) The manufacturer's brand image
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