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OPERATION MANAGEMENT
Contributed by: Cantiga
  • 1. what is a common misconception about the term "quality"?
A) It means perfection in all circumstances
B) It is synonymous with high quality in most people's minds
C) It always refers to luxurious items
D) t refers to cost-effective production
  • 2. Why can't factories always aim for the highest possible quality?
A) Customers don’t prefer high quality
B) High quality products are not durable
C) Higher quality usually leads to higher costs
D) The technology doesn’t allow it
  • 3. Which of the following is NOT listed as a characteristic of a service's quality?
A) Reliability
B) Cost efficiency
C) Brand popularity
D) Design features
  • 4. Quality policy statements are best described as:
A) Detailed manufacturing instructions
B) Specifications for production machinery
C) General goal statements regarding product standards
D) General goal statements regarding product standards
  • 5. What is meant by the statement "costs usually go up faster than quality"?
A) Quality increases linearly with cost
B) Small increases in quality often require large increases in cost
C) Quality improvements reduce cost
D) Cost and quality are not related
  • 6. Which of the following is a true example of a quality policy?
A) We aim to have the best computers in the world
B) "No computer will ever fail
C) We will double production next year
D) Our computers should fail no more than once every nine months, with 95% same day service.
  • 7. Quality control focuses primarily on:
A) Checking if manufacturing matches specifications
B) Customer surveys
C) Marketing and branding
D) Post-sales service
  • 8. What distinguishes reliability from quality control?
A) Reliability deals with performance over time under expected conditions
B) Quality control is about how reliable workers are
C) Reliability only refers to electronics
D) Reliability is measured before production
  • 9. Why might a product fail even if blueprint specifications are followed?
A) It was tested too much
B) The quality control process was skipped
C) The blueprint did not account for real-world stresses
D) It was too expensive to manufacture
  • 10. During the design phase of a reliability program, what should engineers prioritize?
A) Open-mindedness and consideration of environmental and functional factors
B) High costs
C) The manufacturer's brand image
D) Simplicity over all other concerns
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