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OPERATION MANAGEMENT
Contributed by: Cantiga
  • 1. what is a common misconception about the term "quality"?
A) t refers to cost-effective production
B) It means perfection in all circumstances
C) It is synonymous with high quality in most people's minds
D) It always refers to luxurious items
  • 2. Why can't factories always aim for the highest possible quality?
A) The technology doesn’t allow it
B) High quality products are not durable
C) Customers don’t prefer high quality
D) Higher quality usually leads to higher costs
  • 3. Which of the following is NOT listed as a characteristic of a service's quality?
A) Reliability
B) Design features
C) Cost efficiency
D) Brand popularity
  • 4. Quality policy statements are best described as:
A) Specifications for production machinery
B) General goal statements regarding product standards
C) Detailed manufacturing instructions
D) General goal statements regarding product standards
  • 5. What is meant by the statement "costs usually go up faster than quality"?
A) Quality improvements reduce cost
B) Quality increases linearly with cost
C) Small increases in quality often require large increases in cost
D) Cost and quality are not related
  • 6. Which of the following is a true example of a quality policy?
A) We will double production next year
B) Our computers should fail no more than once every nine months, with 95% same day service.
C) We aim to have the best computers in the world
D) "No computer will ever fail
  • 7. Quality control focuses primarily on:
A) Marketing and branding
B) Customer surveys
C) Post-sales service
D) Checking if manufacturing matches specifications
  • 8. What distinguishes reliability from quality control?
A) Quality control is about how reliable workers are
B) Reliability deals with performance over time under expected conditions
C) Reliability only refers to electronics
D) Reliability is measured before production
  • 9. Why might a product fail even if blueprint specifications are followed?
A) It was too expensive to manufacture
B) The blueprint did not account for real-world stresses
C) It was tested too much
D) The quality control process was skipped
  • 10. During the design phase of a reliability program, what should engineers prioritize?
A) Open-mindedness and consideration of environmental and functional factors
B) The manufacturer's brand image
C) Simplicity over all other concerns
D) High costs
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