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OPERATION MANAGEMENT
Contributed by: Cantiga
  • 1. what is a common misconception about the term "quality"?
A) It is synonymous with high quality in most people's minds
B) t refers to cost-effective production
C) It always refers to luxurious items
D) It means perfection in all circumstances
  • 2. Why can't factories always aim for the highest possible quality?
A) High quality products are not durable
B) Customers don’t prefer high quality
C) The technology doesn’t allow it
D) Higher quality usually leads to higher costs
  • 3. Which of the following is NOT listed as a characteristic of a service's quality?
A) Cost efficiency
B) Brand popularity
C) Reliability
D) Design features
  • 4. Quality policy statements are best described as:
A) Specifications for production machinery
B) General goal statements regarding product standards
C) General goal statements regarding product standards
D) Detailed manufacturing instructions
  • 5. What is meant by the statement "costs usually go up faster than quality"?
A) Quality increases linearly with cost
B) Cost and quality are not related
C) Small increases in quality often require large increases in cost
D) Quality improvements reduce cost
  • 6. Which of the following is a true example of a quality policy?
A) We aim to have the best computers in the world
B) Our computers should fail no more than once every nine months, with 95% same day service.
C) We will double production next year
D) "No computer will ever fail
  • 7. Quality control focuses primarily on:
A) Checking if manufacturing matches specifications
B) Marketing and branding
C) Customer surveys
D) Post-sales service
  • 8. What distinguishes reliability from quality control?
A) Quality control is about how reliable workers are
B) Reliability is measured before production
C) Reliability only refers to electronics
D) Reliability deals with performance over time under expected conditions
  • 9. Why might a product fail even if blueprint specifications are followed?
A) It was too expensive to manufacture
B) It was tested too much
C) The blueprint did not account for real-world stresses
D) The quality control process was skipped
  • 10. During the design phase of a reliability program, what should engineers prioritize?
A) Open-mindedness and consideration of environmental and functional factors
B) High costs
C) Simplicity over all other concerns
D) The manufacturer's brand image
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