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OPERATION MANAGEMENT
Contributed by: Cantiga
  • 1. what is a common misconception about the term "quality"?
A) It always refers to luxurious items
B) t refers to cost-effective production
C) It is synonymous with high quality in most people's minds
D) It means perfection in all circumstances
  • 2. Why can't factories always aim for the highest possible quality?
A) High quality products are not durable
B) The technology doesn’t allow it
C) Higher quality usually leads to higher costs
D) Customers don’t prefer high quality
  • 3. Which of the following is NOT listed as a characteristic of a service's quality?
A) Brand popularity
B) Design features
C) Cost efficiency
D) Reliability
  • 4. Quality policy statements are best described as:
A) Detailed manufacturing instructions
B) General goal statements regarding product standards
C) Specifications for production machinery
D) General goal statements regarding product standards
  • 5. What is meant by the statement "costs usually go up faster than quality"?
A) Quality increases linearly with cost
B) Cost and quality are not related
C) Quality improvements reduce cost
D) Small increases in quality often require large increases in cost
  • 6. Which of the following is a true example of a quality policy?
A) We will double production next year
B) "No computer will ever fail
C) We aim to have the best computers in the world
D) Our computers should fail no more than once every nine months, with 95% same day service.
  • 7. Quality control focuses primarily on:
A) Post-sales service
B) Checking if manufacturing matches specifications
C) Customer surveys
D) Marketing and branding
  • 8. What distinguishes reliability from quality control?
A) Reliability deals with performance over time under expected conditions
B) Quality control is about how reliable workers are
C) Reliability only refers to electronics
D) Reliability is measured before production
  • 9. Why might a product fail even if blueprint specifications are followed?
A) It was too expensive to manufacture
B) The blueprint did not account for real-world stresses
C) The quality control process was skipped
D) It was tested too much
  • 10. During the design phase of a reliability program, what should engineers prioritize?
A) Simplicity over all other concerns
B) High costs
C) Open-mindedness and consideration of environmental and functional factors
D) The manufacturer's brand image
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