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Computer System Maintenance and Troubleshooting 2 - Quiz
Contributed by: GhostCore
  • 1. What is the primary purpose of creating an equipment maintenance schedule?
A) To replace all computer equipment yearly
B) To guide personnel in performing maintenance tasks properly
C) To prevent users from operating computers
D) To eliminate the need for inspections
  • 2. Which activity is specifically considered hardware maintenance?
A) Adding software functions
B) Reorganizing fragmented files
C) Updating customer records
D) Testing and cleaning equipment
  • 3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?
A) A waste segregation list only
B) A user password list
C) A maintenance checklist
D) A purchase request only
  • 4. Which practice best helps prolong the life of a computer according to the module?
A) Place the computer in a well-ventilated area
B) Move the computer while it is running
C) Place liquids beside the computer
D) Keep the computer in a closed cabinet
  • 5. Before moving a computer to another location, what should be done first?
A) Disconnect only the keyboard
B) Leave it running
C) Turn it off and unplug it
D) Remove the monitor only
  • 6. Which is an example of software or program maintenance?
A) Sweeping the computer laboratory
B) Cleaning dust from the system unit
C) Checking electrical cables
D) Updating application programs and fixing bugs
  • 7. Why is regular maintenance important for a computer system and network?
A) It removes the need for software updates
B) It increases efficiency and can reduce major repair expenses
C) It prevents users from accessing the system
D) It guarantees that no hardware will ever fail
  • 8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?
A) Disable the antivirus
B) Delete temporary files
C) Replace the motherboard
D) Reformat the hard drive immediately
  • 9. Which activity is included in the module's software maintenance plan?
A) Moving the computer while powered on
B) Removing all system files
C) Updating antivirus and spyware protection
D) Cleaning only the monitor screen
  • 10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?
A) Checking the hardware
B) Getting the latest software update for the operating system
C) Performing a full diagnostic check
D) Cleaning the PC inside and out
  • 11. Which activity belongs to the monthly CSS workshop housekeeping schedule?
A) Sweeping the floor
B) Checking for trash before leaving
C) Wiping the whiteboard
D) Conducting an inventory
  • 12. Which activity is listed as a weekly housekeeping task?
A) Cleaning the air-conditioning filter
B) Cleaning and checking tools, machines, supplies, and materials
C) Inspecting the electrical system
D) Conducting a full inventory
  • 13. Before using an external storage device, what should a technician do?
A) Immediately open every file
B) Scan and clean the device
C) Disable security software
D) Format the computer
  • 14. After using an external storage device, what is the proper action?
A) Close the program and eject the device properly
B) Restart the computer without ejecting
C) Pull it out immediately
D) Leave it connected permanently
  • 15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?
A) Turn off the AVR/UPS first, then shut down
B) Leave the computer running and turn off the monitor
C) Properly shut down the computer, then turn off the AVR/UPS
D) Unplug the computer while running, then shut down
  • 16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?
A) Remove the operating system
B) Reboot the computer
C) Reformat the hard drive immediately
D) Replace the processor immediately
  • 17. Why is an incremental backup useful?
A) It prevents the need for antivirus software
B) It backs up updated files for each date
C) It deletes all previous backups
D) It replaces the operating system
  • 18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?
A) Disable the CPU fan
B) Increase the screen brightness
C) Cover the ventilation openings
D) Apply thermal paste to the CPU and check whether the fan is working
  • 19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?
A) The equipment is ready for normal use
B) The equipment presents a hazard and should be identified accordingly
C) The cord should be hidden from users
D) The computer should be moved while powered on
  • 20. Which document is used to record findings, recommendations, and subsequent repair actions?
A) Housekeeping Schedule
B) Waste Segregation List
C) Breakdown/Repair Report
D) Purchase Request Form
  • 21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?
A) Shut down processor-intensive applications
B) Replace the speakers immediately
C) Replace the monitor
D) Reinstall the operating system
  • 22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?
A) Reseat the memory
B) Unmute the volume and adjust the volume slider
C) Change the monitor resolution
D) Replace the hard drive
  • 23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?
A) The mouse needs cleaning
B) The processor is overheating
C) The monitor is not turned on
D) The operating system is unsupported
  • 24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?
A) The monitor video cable is disconnected
B) The hard disk is full
C) The keyboard is defective
D) The CPU fan is too fast
  • 25. A monitor displays 'Out of Range.' What should the technician do?
A) Change the video resolution and refresh rate to a supported setting
B) Replace the keyboard
C) Disable the power supply
D) Increase the resolution further
  • 26. A newly installed device is not recognized. What should the technician check first according to the module?
A) Ensure the device is properly and securely connected
B) Reformat the hard drive
C) Immediately replace the motherboard
D) Delete all device drivers
  • 27. A new external device does not work because its power switch is off. What is the appropriate sequence?
A) Turn on the computer and then connect the powered-off device
B) Turn off the computer, turn on the external device, then turn on the computer
C) Replace the operating system
D) Remove the device and reinstall Windows
  • 28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?
A) Review system documentation and verify the correct memory modules and installation
B) Change the screen resolution
C) Replace the monitor
D) Disable the audio device
  • 29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?
A) Disable all fans
B) Replace the mouse and keyboard
C) Check airflow, verify fans work, and ensure the heatsink is properly installed
D) Increase processor temperature
  • 30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?
A) Reformat the hard drive
B) Change the screen resolution
C) Replace the monitor cable
D) Check device status, check or replace batteries, and reset the receiver and mouse
  • 31. A planned set of activities used to guide personnel in performing computer maintenance.
  • 32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.
  • 33. The type of maintenance involving the testing and cleaning of computer equipment.
  • 34. Maintenance involving routine updating of master files, such as adding or deleting customer records.
  • 35. The process of backing up updated files for each date.
  • 36. The maintenance action of obtaining the latest software update for the operating system.
  • 37. The process of separating computer-related waste according to appropriate disposal methods.
  • 38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.
  • 39. The troubleshooting condition in which the monitor displays no video.
  • 40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.
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