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Computer System Maintenance and Troubleshooting 2
Contributed by: GhostCore
  • 1. What is the primary purpose of creating an equipment maintenance schedule?
A) To guide personnel in performing maintenance tasks properly
B) To prevent users from operating computers
C) To eliminate the need for inspections
D) To replace all computer equipment yearly
  • 2. Which activity is specifically considered hardware maintenance?
A) Testing and cleaning equipment
B) Updating customer records
C) Reorganizing fragmented files
D) Adding software functions
  • 3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?
A) A purchase request only
B) A user password list
C) A waste segregation list only
D) A maintenance checklist
  • 4. Which practice best helps prolong the life of a computer according to the module?
A) Keep the computer in a closed cabinet
B) Move the computer while it is running
C) Place liquids beside the computer
D) Place the computer in a well-ventilated area
  • 5. Before moving a computer to another location, what should be done first?
A) Leave it running
B) Disconnect only the keyboard
C) Remove the monitor only
D) Turn it off and unplug it
  • 6. Which is an example of software or program maintenance?
A) Checking electrical cables
B) Cleaning dust from the system unit
C) Sweeping the computer laboratory
D) Updating application programs and fixing bugs
  • 7. Why is regular maintenance important for a computer system and network?
A) It increases efficiency and can reduce major repair expenses
B) It removes the need for software updates
C) It guarantees that no hardware will ever fail
D) It prevents users from accessing the system
  • 8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?
A) Reformat the hard drive immediately
B) Replace the motherboard
C) Disable the antivirus
D) Delete temporary files
  • 9. Which activity is included in the module's software maintenance plan?
A) Updating antivirus and spyware protection
B) Moving the computer while powered on
C) Cleaning only the monitor screen
D) Removing all system files
  • 10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?
A) Checking the hardware
B) Performing a full diagnostic check
C) Getting the latest software update for the operating system
D) Cleaning the PC inside and out
  • 11. Which activity belongs to the monthly CSS workshop housekeeping schedule?
A) Sweeping the floor
B) Wiping the whiteboard
C) Checking for trash before leaving
D) Conducting an inventory
  • 12. Which activity is listed as a weekly housekeeping task?
A) Cleaning the air-conditioning filter
B) Cleaning and checking tools, machines, supplies, and materials
C) Conducting a full inventory
D) Inspecting the electrical system
  • 13. Before using an external storage device, what should a technician do?
A) Immediately open every file
B) Format the computer
C) Disable security software
D) Scan and clean the device
  • 14. After using an external storage device, what is the proper action?
A) Leave it connected permanently
B) Close the program and eject the device properly
C) Restart the computer without ejecting
D) Pull it out immediately
  • 15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?
A) Unplug the computer while running, then shut down
B) Properly shut down the computer, then turn off the AVR/UPS
C) Turn off the AVR/UPS first, then shut down
D) Leave the computer running and turn off the monitor
  • 16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?
A) Reformat the hard drive immediately
B) Replace the processor immediately
C) Reboot the computer
D) Remove the operating system
  • 17. Why is an incremental backup useful?
A) It prevents the need for antivirus software
B) It backs up updated files for each date
C) It replaces the operating system
D) It deletes all previous backups
  • 18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?
A) Cover the ventilation openings
B) Increase the screen brightness
C) Apply thermal paste to the CPU and check whether the fan is working
D) Disable the CPU fan
  • 19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?
A) The cord should be hidden from users
B) The equipment presents a hazard and should be identified accordingly
C) The equipment is ready for normal use
D) The computer should be moved while powered on
  • 20. Which document is used to record findings, recommendations, and subsequent repair actions?
A) Purchase Request Form
B) Housekeeping Schedule
C) Breakdown/Repair Report
D) Waste Segregation List
  • 21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?
A) Reinstall the operating system
B) Shut down processor-intensive applications
C) Replace the speakers immediately
D) Replace the monitor
  • 22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?
A) Unmute the volume and adjust the volume slider
B) Change the monitor resolution
C) Reseat the memory
D) Replace the hard drive
  • 23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?
A) The processor is overheating
B) The operating system is unsupported
C) The mouse needs cleaning
D) The monitor is not turned on
  • 24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?
A) The keyboard is defective
B) The monitor video cable is disconnected
C) The CPU fan is too fast
D) The hard disk is full
  • 25. A monitor displays 'Out of Range.' What should the technician do?
A) Increase the resolution further
B) Replace the keyboard
C) Change the video resolution and refresh rate to a supported setting
D) Disable the power supply
  • 26. A newly installed device is not recognized. What should the technician check first according to the module?
A) Immediately replace the motherboard
B) Ensure the device is properly and securely connected
C) Delete all device drivers
D) Reformat the hard drive
  • 27. A new external device does not work because its power switch is off. What is the appropriate sequence?
A) Remove the device and reinstall Windows
B) Turn off the computer, turn on the external device, then turn on the computer
C) Replace the operating system
D) Turn on the computer and then connect the powered-off device
  • 28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?
A) Change the screen resolution
B) Replace the monitor
C) Disable the audio device
D) Review system documentation and verify the correct memory modules and installation
  • 29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?
A) Increase processor temperature
B) Check airflow, verify fans work, and ensure the heatsink is properly installed
C) Replace the mouse and keyboard
D) Disable all fans
  • 30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?
A) Check device status, check or replace batteries, and reset the receiver and mouse
B) Change the screen resolution
C) Replace the monitor cable
D) Reformat the hard drive
  • 31. A planned set of activities used to guide personnel in performing computer maintenance.
  • 32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.
  • 33. The type of maintenance involving the testing and cleaning of computer equipment.
  • 34. Maintenance involving routine updating of master files, such as adding or deleting customer records.
  • 35. The process of backing up updated files for each date.
  • 36. The maintenance action of obtaining the latest software update for the operating system.
  • 37. The process of separating computer-related waste according to appropriate disposal methods.
  • 38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.
  • 39. The troubleshooting condition in which the monitor displays no video.
  • 40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.
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