- 1. flourishes when differences are valued
A) Superior
B) Diversity
C) Excellence
- 2. National hero who embraced multicultural learning and advocated reforms through education and inclusivity
A) Jose P. Laurel
B) Jose Rizal
C) Elpidio Quirino
- 3. First female president of the Philippines, symbolizing gender diversity in leadership and democratic resilience.
A) Gloria Macapagal-Arroyo
B) Leni Robredo
C) Corazon Aquino
- 4. Diplomat and Nobel Peace Prize nominee, representing the Philippines globally with respect for diverse nations.
A) Carlos P. Garcia
B) Carlos P. Romulo
C) Maria Res Saa
- 5. World-renowned singer and actress, showing how Filipino talent thrives across diverse cultures.
A) Lea Salonga
B) Sarah Geronimo
C) Bamboo
- 6. CNN Hero of the Year, celebrated for his "pushcart classroom" that brought education to marginalized children.
A) Efren tañeda
B) Efren Peñaflorida
C) Manny Pacquiao
- 7. Boxing champion whose journey from poverty to global fame highlights resilience and diverse life experiences.
A) Emman Pacquiao
B) Manny Pacquiao
- 8. Actress and advocate for youth empowerment, representing diversity in voices and perspectives.
A) Kathryn Bernardo
B) Liza Soberano
C) Nadine Lustre
- 9. Nobel Peace Prize laureate, championing press freedom and diverse viewpoints in journalism.
A) Maria Ressa
B) Maria Concepcion
C) Therresa
- 10. in tourism refers to visible, surface-level traits like age, gender, race, and nationality.
A) Simple diversity
B) Complex diversity
- 11. involves deep, less visible differences, including values, beliefs, attitudes, and cultural experiences.
A) Complex diversity
B) Simple diversity
- 12. refers to differences among individuals in society.
A) Diversity
B) Simple diversity
C) Complex diversity
- 13. It includes culture, ethnicity, gender, age, abilities, and perspectives
A) Tourism
B) Diversity
C) Hospitality
- 14. Differences based on easily identifiable traits.
A) Simple diversity
B) Complex diversity
- 15. is visible and straightforward to recognize
A) Complex diversity
B) Simple diversity
C) Diversity
- 16. Age
Gender
Ethnicity
Physical abilities
A) Both
B) Complex diversity
C) Simple diversity
- 17. Differences based on values, beliefs, experiences, and perspectives
A) Simple diversity
B) Complex diversity
C) Both
- 18. Educational background
Socioeconomic status
Religion
Work style and personality
A) Complex diversity
B) Both
C) Simple diversity
- 19. is less visible but deeply influences interactions
A) Simple diversity
B) Complex diversity
C) it's either both
- 20. A team with members of different ages and genders.
A) Simple diversity
B) Complex diversity
- 21. A team with varied educational backgrounds and problem-solving approaches.
A) Complex diversity
B) Simple diversity
- 22. as well as equality in international trade in a foreign country remain as some of the most important factors that define the ability of an international organization to promote greater creativity, strengthening its brand alongside improving production and profitability
A) Complex diversity
B) Simple diversity
C) Cultural diversity
- 23. management of cultural diversity and equality in a multinational enterprise is gaining popularity rapidly and is being used to facilitate faster attainment of
A) Organizational objectives
B) Complex objectives
C) Simple objectives
- 24. argues in his cultural value theory that effective understanding of different cultures may assist a manager to develop social networking behaviors with a multicultural workforce or businesses
A) Schwartz
B) Schulteus
C) Javier
- 25. His theory strongly indicates that a manager in an organization or a multicultural enterprise who intends to be effective and succeed in management operations must possess or develop positive patterns of behavior necessary for social networking.
A) Schwartz
B) Maria rissa
C) javier
- 26. should constitute teams that reflect strong gender sensitivity and representation. Most societies from Hofstede's perspective of masculinity versus femininity offer male gender better positions than the female.
A) Leaders
B) Cabinets
C) President
- 27. Managing diversity in a multicultural enterprise should start from the lowest level of an organization management and be reflected up to the top
A) True
B) I don't know
C) False
A) The newest generation, Generation Z
B) The Silent Generation
C) The Baby Boomers
A) The newest generation, Generation Z
B) The Baby Boomers
C) The generation X
- 30. born between 1965-1980
A) The newest generation, Generation Z
B) The generation X
C) The Silent Generation
A) Millennials or Generation Y
B) The Baby Boomers
C) The Silent Generation
A) The newest generation, Generation Z
B) Millennials or Generation Y
C) The baby boomers
- 33. face the responsibility of handling customers and guests, who are diverse and demanding services.
A) Guests
B) Tourists
C) Tourism professionals
- 34. They must adapt to the multicultural environment, as they are among the most blessed workers in the world. In
A) Handler
B) Tourism professionals
C) Professionals
- 35. Key characteristics of a tourism professional include:
punctuality.
maturity
alertness
sociability and
organization.
A) True
B) False
- 36. is a top priority in the tourism industry, with multinational companies training staff to meet international standards.
A) Friendly
B) Consistency
C) Efficiency
- 37. are equally important, but efficiency is still a key factor in customer evaluation
A) Friendliness and emphatic
B) Courtesy and friendliness
C) Courteous and loving
- 38. is lacking in many services, but companies strive to provide the best possible service (in- PHILIPPINES)
A) Efficiency
B) Courteous
C) Emphatic
A) Effort
B) Time
C) Quality
- 40. cannot be compromised
A) Quality
B) Effort
C) Efficiency
- 41. offers a unique opportunity to learn from these differences and improve our jobs. Remember the golden rule: "Do unto others as you would not want others to do unto you
A) Industry courteously
B) Hospitality sector
C) Tourism industry
- 42. the INDUSTRY is not a theater or movies, but real life, and being authentic is CRUCIAL
A) Maybe
B) True
C) False
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