- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Quality Monogement
B) Cooperation
C) Total Quality Management
D) Quality Improvement
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) All of the Above
B) (I and II only)
C) II and III only
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Quality Management
B) Total Quality Management
C) Quality Control
D) Quality Improvement
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Quality Management
B) Cooperation
C) Total Quality Management
D) Quality Culture
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) I and III only
B) I, II and III only
C) I and II only
D) All of the above
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) I and IV only
B) All of the above
C) I, II, and III only
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) William Cooper
B) Dr. Wiliam Edward Deming
C) Dr. Joseph Moses Juran
D) Dr. William Edward Deming
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) I, II, III and IV
B) I, II, and III only
C) I and II only
D) None of the above
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) Armand Feigenbaum
B) Genichi Taguchi
C) William Cooper
D) Kaoru Ishikawa
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Dr. Joseph Moses Juran
B) Kaoru Ishikawa
C) James Gamble
D) Genichi Taguchi
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. Joseph Moses Juran
B) Dr. Kwak kwak
C) Dr. William Edward Deming
D) Dr. Jose Rizal
- 12. He was hailed as the Father of Quality Engineering.
A) Kaoru Ishikawa
B) Armando Feigenbaum
C) Genichi Taguchi
D) William Cooper
- 13. Quality and costs are the some, not different.
A) James Gamble
B) Armand Feigenbaum
C) Genichi Taguchi
D) Kaoru Ishikawa
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) To make market shares, implement new ways for the growth of the company
B) A plan to implement for achieving customers loyalty
C) Developing products, services, or features that meet the customers needs.
- 15. Raising the level of quality in a continual manner.
A) Quality Planning
B) Quality Culture
C) Quality Management
D) Quality Improvement
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Management
B) Quality Improvement
C) Quality Control
D) Quality Planning
- 17. Identifying your customers.
A) Quality Planning
B) Quality Control
C) Quality Culture
D) Quality Management
- 18. Develop a process to produce the output.
A) Quality Control
B) Quality time yudie hahah
C) Quality Management
D) Quality Improvement
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Robert Browsing
B) Kaoru Ishikawa
C) Philip Crosby
D) Armand Feigenbaum
E) Dr. William Edword Deming
- 20. What is a Fishbone Diagram used for?
A) To identify the root cause of a problem
B) To figure out what is the cause of problem
C) To identify the possible problems
- 21. What is the main objective of quality management?
A) To Increase profits
B) To reduce costs
C) To satisfy customers
D) To Increase production speed
- 22. Which of the following is a key principle of quality management?
A) Reducing costs
B) Eliminating errors
C) Reducing waste
D) Maximizing profit
- 23. He introduced the concept of Quality Control
A) Dr. Joseph Moses Juran
B) Dr. William Edward Deming
C) Kaoru Ishikawa
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) William Cooper Procter and James Gamble
B) Dr. Deming and Kaoru Ishikawa
C) Chopper and Luffy
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) Key people
B) People
C) Price
D) Process
A) Quality Oriented Management
B) Continuous improvement
C) Satisfy customers
D) All of the above
E) Satisfy suppliers
|