- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Quality Improvement
B) Cooperation
C) Quality Monogement
D) Total Quality Management
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) II and III only
B) All of the Above
C) (I and II only)
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Total Quality Management
B) Quality Improvement
C) Quality Control
D) Quality Management
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Quality Culture
B) Cooperation
C) Quality Management
D) Total Quality Management
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) I, II and III only
B) I and II only
C) I and III only
D) All of the above
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) All of the above
B) I, II, and III only
C) I and IV only
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) William Cooper
B) Dr. Wiliam Edward Deming
C) Dr. Joseph Moses Juran
D) Dr. William Edward Deming
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) None of the above
B) I, II, III and IV
C) I, II, and III only
D) I and II only
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) Genichi Taguchi
B) Armand Feigenbaum
C) Kaoru Ishikawa
D) William Cooper
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Genichi Taguchi
B) Kaoru Ishikawa
C) James Gamble
D) Dr. Joseph Moses Juran
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. Kwak kwak
B) Dr. Jose Rizal
C) Dr. Joseph Moses Juran
D) Dr. William Edward Deming
- 12. He was hailed as the Father of Quality Engineering.
A) Kaoru Ishikawa
B) William Cooper
C) Genichi Taguchi
D) Armando Feigenbaum
- 13. Quality and costs are the some, not different.
A) Genichi Taguchi
B) Kaoru Ishikawa
C) James Gamble
D) Armand Feigenbaum
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) Developing products, services, or features that meet the customers needs.
B) A plan to implement for achieving customers loyalty
C) To make market shares, implement new ways for the growth of the company
- 15. Raising the level of quality in a continual manner.
A) Quality Improvement
B) Quality Management
C) Quality Planning
D) Quality Culture
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Control
B) Quality Improvement
C) Quality Planning
D) Quality Management
- 17. Identifying your customers.
A) Quality Management
B) Quality Control
C) Quality Culture
D) Quality Planning
- 18. Develop a process to produce the output.
A) Quality Improvement
B) Quality Management
C) Quality time yudie hahah
D) Quality Control
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Dr. William Edword Deming
B) Philip Crosby
C) Armand Feigenbaum
D) Kaoru Ishikawa
E) Robert Browsing
- 20. What is a Fishbone Diagram used for?
A) To figure out what is the cause of problem
B) To identify the root cause of a problem
C) To identify the possible problems
- 21. What is the main objective of quality management?
A) To Increase profits
B) To Increase production speed
C) To satisfy customers
D) To reduce costs
- 22. Which of the following is a key principle of quality management?
A) Eliminating errors
B) Reducing waste
C) Maximizing profit
D) Reducing costs
- 23. He introduced the concept of Quality Control
A) Dr. Joseph Moses Juran
B) Kaoru Ishikawa
C) Dr. William Edward Deming
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) Dr. Deming and Kaoru Ishikawa
B) Chopper and Luffy
C) William Cooper Procter and James Gamble
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) People
B) Price
C) Process
D) Key people
A) Continuous improvement
B) All of the above
C) Satisfy customers
D) Satisfy suppliers
E) Quality Oriented Management
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