- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Total Quality Management
B) Quality Monogement
C) Cooperation
D) Quality Improvement
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) All of the Above
B) (I and II only)
C) II and III only
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Total Quality Management
B) Quality Control
C) Quality Management
D) Quality Improvement
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Cooperation
B) Quality Management
C) Total Quality Management
D) Quality Culture
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) I, II and III only
B) I and II only
C) All of the above
D) I and III only
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) All of the above
B) I and IV only
C) I, II, and III only
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) Dr. Joseph Moses Juran
B) Dr. Wiliam Edward Deming
C) Dr. William Edward Deming
D) William Cooper
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) I, II, III and IV
B) None of the above
C) I and II only
D) I, II, and III only
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) Genichi Taguchi
B) Kaoru Ishikawa
C) William Cooper
D) Armand Feigenbaum
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Genichi Taguchi
B) Kaoru Ishikawa
C) Dr. Joseph Moses Juran
D) James Gamble
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. Kwak kwak
B) Dr. Jose Rizal
C) Dr. Joseph Moses Juran
D) Dr. William Edward Deming
- 12. He was hailed as the Father of Quality Engineering.
A) Kaoru Ishikawa
B) Genichi Taguchi
C) William Cooper
D) Armando Feigenbaum
- 13. Quality and costs are the some, not different.
A) Kaoru Ishikawa
B) James Gamble
C) Armand Feigenbaum
D) Genichi Taguchi
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) To make market shares, implement new ways for the growth of the company
B) A plan to implement for achieving customers loyalty
C) Developing products, services, or features that meet the customers needs.
- 15. Raising the level of quality in a continual manner.
A) Quality Improvement
B) Quality Planning
C) Quality Culture
D) Quality Management
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Improvement
B) Quality Management
C) Quality Planning
D) Quality Control
- 17. Identifying your customers.
A) Quality Culture
B) Quality Management
C) Quality Planning
D) Quality Control
- 18. Develop a process to produce the output.
A) Quality time yudie hahah
B) Quality Control
C) Quality Improvement
D) Quality Management
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Kaoru Ishikawa
B) Robert Browsing
C) Armand Feigenbaum
D) Dr. William Edword Deming
E) Philip Crosby
- 20. What is a Fishbone Diagram used for?
A) To identify the root cause of a problem
B) To identify the possible problems
C) To figure out what is the cause of problem
- 21. What is the main objective of quality management?
A) To Increase production speed
B) To satisfy customers
C) To Increase profits
D) To reduce costs
- 22. Which of the following is a key principle of quality management?
A) Reducing costs
B) Maximizing profit
C) Eliminating errors
D) Reducing waste
- 23. He introduced the concept of Quality Control
A) Dr. Joseph Moses Juran
B) Kaoru Ishikawa
C) Dr. William Edward Deming
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) Chopper and Luffy
B) William Cooper Procter and James Gamble
C) Dr. Deming and Kaoru Ishikawa
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) Price
B) Process
C) Key people
D) People
A) Satisfy customers
B) All of the above
C) Satisfy suppliers
D) Continuous improvement
E) Quality Oriented Management
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