- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Cooperation
B) Total Quality Management
C) Quality Monogement
D) Quality Improvement
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) II and III only
B) (I and II only)
C) All of the Above
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Quality Management
B) Total Quality Management
C) Quality Improvement
D) Quality Control
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Quality Culture
B) Total Quality Management
C) Cooperation
D) Quality Management
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) I, II and III only
B) All of the above
C) I and III only
D) I and II only
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) I, II, and III only
B) All of the above
C) I and IV only
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) William Cooper
B) Dr. William Edward Deming
C) Dr. Wiliam Edward Deming
D) Dr. Joseph Moses Juran
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) None of the above
B) I and II only
C) I, II, and III only
D) I, II, III and IV
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) William Cooper
B) Genichi Taguchi
C) Armand Feigenbaum
D) Kaoru Ishikawa
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Genichi Taguchi
B) Kaoru Ishikawa
C) James Gamble
D) Dr. Joseph Moses Juran
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. Kwak kwak
B) Dr. Jose Rizal
C) Dr. Joseph Moses Juran
D) Dr. William Edward Deming
- 12. He was hailed as the Father of Quality Engineering.
A) Kaoru Ishikawa
B) Armando Feigenbaum
C) William Cooper
D) Genichi Taguchi
- 13. Quality and costs are the some, not different.
A) Genichi Taguchi
B) James Gamble
C) Armand Feigenbaum
D) Kaoru Ishikawa
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) Developing products, services, or features that meet the customers needs.
B) To make market shares, implement new ways for the growth of the company
C) A plan to implement for achieving customers loyalty
- 15. Raising the level of quality in a continual manner.
A) Quality Planning
B) Quality Improvement
C) Quality Culture
D) Quality Management
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Control
B) Quality Improvement
C) Quality Planning
D) Quality Management
- 17. Identifying your customers.
A) Quality Control
B) Quality Planning
C) Quality Management
D) Quality Culture
- 18. Develop a process to produce the output.
A) Quality Improvement
B) Quality Control
C) Quality Management
D) Quality time yudie hahah
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Dr. William Edword Deming
B) Armand Feigenbaum
C) Robert Browsing
D) Philip Crosby
E) Kaoru Ishikawa
- 20. What is a Fishbone Diagram used for?
A) To identify the root cause of a problem
B) To identify the possible problems
C) To figure out what is the cause of problem
- 21. What is the main objective of quality management?
A) To satisfy customers
B) To reduce costs
C) To Increase profits
D) To Increase production speed
- 22. Which of the following is a key principle of quality management?
A) Reducing costs
B) Reducing waste
C) Eliminating errors
D) Maximizing profit
- 23. He introduced the concept of Quality Control
A) Kaoru Ishikawa
B) Dr. Joseph Moses Juran
C) Dr. William Edward Deming
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) Dr. Deming and Kaoru Ishikawa
B) William Cooper Procter and James Gamble
C) Chopper and Luffy
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) People
B) Key people
C) Price
D) Process
A) Continuous improvement
B) Satisfy customers
C) Quality Oriented Management
D) Satisfy suppliers
E) All of the above
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