- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Cooperation
B) Quality Monogement
C) Total Quality Management
D) Quality Improvement
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) All of the Above
B) (I and II only)
C) II and III only
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Total Quality Management
B) Quality Improvement
C) Quality Management
D) Quality Control
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Quality Culture
B) Total Quality Management
C) Quality Management
D) Cooperation
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) I and II only
B) All of the above
C) I and III only
D) I, II and III only
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) I and IV only
B) I, II, and III only
C) All of the above
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) William Cooper
B) Dr. Joseph Moses Juran
C) Dr. William Edward Deming
D) Dr. Wiliam Edward Deming
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) None of the above
B) I, II, III and IV
C) I and II only
D) I, II, and III only
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) Armand Feigenbaum
B) Kaoru Ishikawa
C) Genichi Taguchi
D) William Cooper
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Kaoru Ishikawa
B) Genichi Taguchi
C) James Gamble
D) Dr. Joseph Moses Juran
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. William Edward Deming
B) Dr. Joseph Moses Juran
C) Dr. Kwak kwak
D) Dr. Jose Rizal
- 12. He was hailed as the Father of Quality Engineering.
A) Kaoru Ishikawa
B) William Cooper
C) Genichi Taguchi
D) Armando Feigenbaum
- 13. Quality and costs are the some, not different.
A) James Gamble
B) Armand Feigenbaum
C) Kaoru Ishikawa
D) Genichi Taguchi
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) A plan to implement for achieving customers loyalty
B) Developing products, services, or features that meet the customers needs.
C) To make market shares, implement new ways for the growth of the company
- 15. Raising the level of quality in a continual manner.
A) Quality Management
B) Quality Improvement
C) Quality Planning
D) Quality Culture
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Planning
B) Quality Control
C) Quality Improvement
D) Quality Management
- 17. Identifying your customers.
A) Quality Culture
B) Quality Management
C) Quality Control
D) Quality Planning
- 18. Develop a process to produce the output.
A) Quality Improvement
B) Quality Control
C) Quality Management
D) Quality time yudie hahah
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Robert Browsing
B) Kaoru Ishikawa
C) Armand Feigenbaum
D) Philip Crosby
E) Dr. William Edword Deming
- 20. What is a Fishbone Diagram used for?
A) To figure out what is the cause of problem
B) To identify the possible problems
C) To identify the root cause of a problem
- 21. What is the main objective of quality management?
A) To satisfy customers
B) To Increase production speed
C) To Increase profits
D) To reduce costs
- 22. Which of the following is a key principle of quality management?
A) Reducing costs
B) Maximizing profit
C) Reducing waste
D) Eliminating errors
- 23. He introduced the concept of Quality Control
A) Dr. William Edward Deming
B) Dr. Joseph Moses Juran
C) Kaoru Ishikawa
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) William Cooper Procter and James Gamble
B) Chopper and Luffy
C) Dr. Deming and Kaoru Ishikawa
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) Process
B) People
C) Key people
D) Price
A) Satisfy suppliers
B) All of the above
C) Quality Oriented Management
D) Continuous improvement
E) Satisfy customers
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