- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Cooperation
B) Quality Monogement
C) Quality Improvement
D) Total Quality Management
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) All of the Above
B) (I and II only)
C) II and III only
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Quality Improvement
B) Quality Management
C) Quality Control
D) Total Quality Management
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Quality Management
B) Total Quality Management
C) Quality Culture
D) Cooperation
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) All of the above
B) I and III only
C) I and II only
D) I, II and III only
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) All of the above
B) I, II, and III only
C) I and IV only
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) William Cooper
B) Dr. Joseph Moses Juran
C) Dr. Wiliam Edward Deming
D) Dr. William Edward Deming
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) I and II only
B) None of the above
C) I, II, III and IV
D) I, II, and III only
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) Genichi Taguchi
B) Kaoru Ishikawa
C) Armand Feigenbaum
D) William Cooper
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Kaoru Ishikawa
B) Dr. Joseph Moses Juran
C) James Gamble
D) Genichi Taguchi
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. Jose Rizal
B) Dr. William Edward Deming
C) Dr. Kwak kwak
D) Dr. Joseph Moses Juran
- 12. He was hailed as the Father of Quality Engineering.
A) Armando Feigenbaum
B) Kaoru Ishikawa
C) William Cooper
D) Genichi Taguchi
- 13. Quality and costs are the some, not different.
A) Kaoru Ishikawa
B) Genichi Taguchi
C) James Gamble
D) Armand Feigenbaum
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) A plan to implement for achieving customers loyalty
B) Developing products, services, or features that meet the customers needs.
C) To make market shares, implement new ways for the growth of the company
- 15. Raising the level of quality in a continual manner.
A) Quality Culture
B) Quality Planning
C) Quality Management
D) Quality Improvement
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Management
B) Quality Planning
C) Quality Improvement
D) Quality Control
- 17. Identifying your customers.
A) Quality Control
B) Quality Planning
C) Quality Management
D) Quality Culture
- 18. Develop a process to produce the output.
A) Quality time yudie hahah
B) Quality Management
C) Quality Control
D) Quality Improvement
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Philip Crosby
B) Kaoru Ishikawa
C) Armand Feigenbaum
D) Robert Browsing
E) Dr. William Edword Deming
- 20. What is a Fishbone Diagram used for?
A) To identify the root cause of a problem
B) To identify the possible problems
C) To figure out what is the cause of problem
- 21. What is the main objective of quality management?
A) To reduce costs
B) To Increase production speed
C) To satisfy customers
D) To Increase profits
- 22. Which of the following is a key principle of quality management?
A) Eliminating errors
B) Reducing waste
C) Maximizing profit
D) Reducing costs
- 23. He introduced the concept of Quality Control
A) Dr. Joseph Moses Juran
B) Kaoru Ishikawa
C) Dr. William Edward Deming
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) Dr. Deming and Kaoru Ishikawa
B) Chopper and Luffy
C) William Cooper Procter and James Gamble
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) Key people
B) People
C) Price
D) Process
A) Quality Oriented Management
B) All of the above
C) Satisfy suppliers
D) Satisfy customers
E) Continuous improvement
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