- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Total Quality Management
B) Cooperation
C) Quality Monogement
D) Quality Improvement
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) All of the Above
B) II and III only
C) (I and II only)
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Quality Management
B) Quality Control
C) Total Quality Management
D) Quality Improvement
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Quality Management
B) Cooperation
C) Quality Culture
D) Total Quality Management
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) I and III only
B) I, II and III only
C) All of the above
D) I and II only
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) I, II, and III only
B) I and IV only
C) All of the above
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) William Cooper
B) Dr. Joseph Moses Juran
C) Dr. William Edward Deming
D) Dr. Wiliam Edward Deming
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) I, II, and III only
B) None of the above
C) I, II, III and IV
D) I and II only
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) Genichi Taguchi
B) Kaoru Ishikawa
C) Armand Feigenbaum
D) William Cooper
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Dr. Joseph Moses Juran
B) Genichi Taguchi
C) James Gamble
D) Kaoru Ishikawa
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. Jose Rizal
B) Dr. Joseph Moses Juran
C) Dr. Kwak kwak
D) Dr. William Edward Deming
- 12. He was hailed as the Father of Quality Engineering.
A) Kaoru Ishikawa
B) Armando Feigenbaum
C) William Cooper
D) Genichi Taguchi
- 13. Quality and costs are the some, not different.
A) James Gamble
B) Genichi Taguchi
C) Armand Feigenbaum
D) Kaoru Ishikawa
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) Developing products, services, or features that meet the customers needs.
B) A plan to implement for achieving customers loyalty
C) To make market shares, implement new ways for the growth of the company
- 15. Raising the level of quality in a continual manner.
A) Quality Planning
B) Quality Management
C) Quality Improvement
D) Quality Culture
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Planning
B) Quality Control
C) Quality Improvement
D) Quality Management
- 17. Identifying your customers.
A) Quality Planning
B) Quality Management
C) Quality Culture
D) Quality Control
- 18. Develop a process to produce the output.
A) Quality Improvement
B) Quality Control
C) Quality Management
D) Quality time yudie hahah
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Dr. William Edword Deming
B) Philip Crosby
C) Armand Feigenbaum
D) Robert Browsing
E) Kaoru Ishikawa
- 20. What is a Fishbone Diagram used for?
A) To identify the possible problems
B) To figure out what is the cause of problem
C) To identify the root cause of a problem
- 21. What is the main objective of quality management?
A) To satisfy customers
B) To Increase production speed
C) To Increase profits
D) To reduce costs
- 22. Which of the following is a key principle of quality management?
A) Eliminating errors
B) Reducing waste
C) Reducing costs
D) Maximizing profit
- 23. He introduced the concept of Quality Control
A) Kaoru Ishikawa
B) Dr. William Edward Deming
C) Dr. Joseph Moses Juran
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) Chopper and Luffy
B) Dr. Deming and Kaoru Ishikawa
C) William Cooper Procter and James Gamble
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) Price
B) People
C) Process
D) Key people
A) Satisfy customers
B) Satisfy suppliers
C) Continuous improvement
D) All of the above
E) Quality Oriented Management
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