- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Quality Improvement
B) Quality Monogement
C) Total Quality Management
D) Cooperation
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) All of the Above
B) II and III only
C) (I and II only)
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Quality Control
B) Quality Management
C) Total Quality Management
D) Quality Improvement
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Quality Management
B) Quality Culture
C) Total Quality Management
D) Cooperation
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) I and II only
B) I, II and III only
C) All of the above
D) I and III only
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) All of the above
B) I, II, and III only
C) I and IV only
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) Dr. William Edward Deming
B) Dr. Wiliam Edward Deming
C) Dr. Joseph Moses Juran
D) William Cooper
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) I, II, III and IV
B) I and II only
C) None of the above
D) I, II, and III only
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) Armand Feigenbaum
B) Genichi Taguchi
C) Kaoru Ishikawa
D) William Cooper
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Dr. Joseph Moses Juran
B) Genichi Taguchi
C) James Gamble
D) Kaoru Ishikawa
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. William Edward Deming
B) Dr. Kwak kwak
C) Dr. Joseph Moses Juran
D) Dr. Jose Rizal
- 12. He was hailed as the Father of Quality Engineering.
A) Armando Feigenbaum
B) Genichi Taguchi
C) William Cooper
D) Kaoru Ishikawa
- 13. Quality and costs are the some, not different.
A) Kaoru Ishikawa
B) Armand Feigenbaum
C) James Gamble
D) Genichi Taguchi
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) Developing products, services, or features that meet the customers needs.
B) A plan to implement for achieving customers loyalty
C) To make market shares, implement new ways for the growth of the company
- 15. Raising the level of quality in a continual manner.
A) Quality Culture
B) Quality Improvement
C) Quality Management
D) Quality Planning
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Management
B) Quality Improvement
C) Quality Control
D) Quality Planning
- 17. Identifying your customers.
A) Quality Management
B) Quality Culture
C) Quality Control
D) Quality Planning
- 18. Develop a process to produce the output.
A) Quality Improvement
B) Quality Management
C) Quality Control
D) Quality time yudie hahah
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Dr. William Edword Deming
B) Kaoru Ishikawa
C) Robert Browsing
D) Armand Feigenbaum
E) Philip Crosby
- 20. What is a Fishbone Diagram used for?
A) To identify the root cause of a problem
B) To identify the possible problems
C) To figure out what is the cause of problem
- 21. What is the main objective of quality management?
A) To satisfy customers
B) To Increase profits
C) To Increase production speed
D) To reduce costs
- 22. Which of the following is a key principle of quality management?
A) Eliminating errors
B) Maximizing profit
C) Reducing waste
D) Reducing costs
- 23. He introduced the concept of Quality Control
A) Dr. William Edward Deming
B) Kaoru Ishikawa
C) Dr. Joseph Moses Juran
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) William Cooper Procter and James Gamble
B) Chopper and Luffy
C) Dr. Deming and Kaoru Ishikawa
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) People
B) Price
C) Key people
D) Process
A) Continuous improvement
B) Satisfy customers
C) All of the above
D) Quality Oriented Management
E) Satisfy suppliers
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