A) To facilitate a mutually agreeable solution B) To delay legal proceedings C) To determine who is right or wrong D) To impose a solution on the parties
A) Establishing ground rules B) Immediately proposing solutions C) Taking sides with one party D) Ignoring power imbalances
A) Paying close attention and providing feedback B) Interjecting frequently with advice C) Ignoring nonverbal cues D) Formulating your response while the speaker is talking
A) A social gathering before mediation B) Private meetings with each party C) A formal legal hearing D) A joint session with all parties present
A) Remaining impartial and unbiased B) Agreeing with both sides equally C) Avoiding any expression of opinion D) Having no opinion on the matter
A) Presenting issues in a more positive light B) Dismissing concerns as unimportant C) Placing blame on one party D) Ignoring the emotional component
A) Forcing parties to accept responsibility B) Ignoring potential consequences C) Determining who is lying D) Assessing the feasibility of proposed solutions
A) Generate a wide range of possible solutions B) Force a compromise C) Immediately eliminate unrealistic options D) Criticize each other's ideas
A) Bargaining Against Total Non-Agreement B) Bad Alternative To a Negotiated Agreement C) Best Alternative To a Negotiated Agreement D) Basic Agreement To Negotiations Attempts
A) To encourage open and honest communication B) To hide information from the other party C) To prevent any record of the dispute D) To protect the mediator from liability
A) Force the stronger party to concede B) Address the imbalance to ensure fair negotiation C) Side with the weaker party D) Ignore it to remain neutral
A) Avoiding any display of emotion B) Understanding each party's perspective and feelings C) Ignoring the emotional impact of the dispute D) Taking sides based on emotional appeal
A) Parties are emotional and passionate B) Parties express disagreement with each other C) Parties are unwilling to compromise or negotiate in good faith D) Parties take breaks frequently
A) Voluntary agreement by all parties B) Forcing the parties to agree to a compromise C) The mediator's strong persuasion skills D) A judge's intervention
A) Collaboratively exploring mutual interests B) Prioritizing the other party's needs C) Focusing on stated demands rather than underlying needs D) Compromising quickly to reach a resolution
A) Telling them what their interests should be B) Ignoring the emotional component of the conflict C) Focusing solely on their stated positions D) Asking open-ended questions to explore underlying motivations
A) The mediator having too much control B) Parties being too willing to compromise C) Lack of information about the dispute D) Managing strong emotions
A) When parties are unwilling to participate in good faith B) When the mediation takes longer than expected C) When the parties disagree strongly D) When the mediator feels frustrated
A) Specific terms of the settlement B) An admission of guilt by either party C) The mediator's personal opinions D) A summary of the mediation process
A) There is no difference between them B) Mediation is facilitative; arbitration is binding C) Mediation involves a judge; arbitration involves a mediator D) Mediation is binding; arbitration is facilitative
A) Argue with them to prove them wrong B) Acknowledge their emotions and provide a safe space to express them C) Ignore their emotions and focus on the facts D) Tell them to calm down immediately
A) Taking sides with one party B) Giving up and ending the mediation C) Forcing the parties to accept a compromise D) Suggesting new options or reframing the issues
A) Eliminating any opportunity for emotional expression B) Establishing a structured and respectful communication environment C) Making sure the mediator has absolute power D) Controlling what parties are allowed to say
A) To uncover the underlying needs and motivations driving their positions B) To create more conflict between the parties C) To satisfy the mediator's curiosity D) Because positions are irrelevant in the mediation process
A) To interrupt the speaker B) To change the subject C) To offer solutions immediately D) To ensure understanding and clarify key points
A) By sharing personal experiences B) With an opening statement outlining the process and ground rules C) By assigning blame D) By immediately asking parties to state their demands
A) "How did you feel about that?" B) "You agree that this is unfair, right?" C) "What are your concerns?" D) "Can you tell me more about that?"
A) To limit the scope of the discussion B) To show the parties who is right and wrong C) To create additional conflict D) To create possibilities for resolution that meet both parties' interests
A) After the first session B) When the mediator feels tired C) When a mutually agreeable settlement is reached and documented, or when mediation is terminated D) As soon as the parties start disagreeing
A) Take sides and support the interrupted party B) Join in the interruption C) Remind both parties of the ground rules and re-establish expectations for respectful communication D) Ignore the behavior and hope it stops |