A) To determine who is right or wrong B) To delay legal proceedings C) To impose a solution on the parties D) To facilitate a mutually agreeable solution
A) Taking sides with one party B) Establishing ground rules C) Ignoring power imbalances D) Immediately proposing solutions
A) Formulating your response while the speaker is talking B) Ignoring nonverbal cues C) Interjecting frequently with advice D) Paying close attention and providing feedback
A) A joint session with all parties present B) A social gathering before mediation C) Private meetings with each party D) A formal legal hearing
A) Having no opinion on the matter B) Agreeing with both sides equally C) Remaining impartial and unbiased D) Avoiding any expression of opinion
A) Placing blame on one party B) Dismissing concerns as unimportant C) Presenting issues in a more positive light D) Ignoring the emotional component
A) Determining who is lying B) Ignoring potential consequences C) Forcing parties to accept responsibility D) Assessing the feasibility of proposed solutions
A) Generate a wide range of possible solutions B) Criticize each other's ideas C) Force a compromise D) Immediately eliminate unrealistic options
A) Best Alternative To a Negotiated Agreement B) Basic Agreement To Negotiations Attempts C) Bargaining Against Total Non-Agreement D) Bad Alternative To a Negotiated Agreement
A) To encourage open and honest communication B) To protect the mediator from liability C) To prevent any record of the dispute D) To hide information from the other party
A) Address the imbalance to ensure fair negotiation B) Force the stronger party to concede C) Ignore it to remain neutral D) Side with the weaker party
A) Avoiding any display of emotion B) Taking sides based on emotional appeal C) Ignoring the emotional impact of the dispute D) Understanding each party's perspective and feelings
A) Parties express disagreement with each other B) Parties are emotional and passionate C) Parties take breaks frequently D) Parties are unwilling to compromise or negotiate in good faith
A) A judge's intervention B) Voluntary agreement by all parties C) Forcing the parties to agree to a compromise D) The mediator's strong persuasion skills
A) Focusing on stated demands rather than underlying needs B) Prioritizing the other party's needs C) Collaboratively exploring mutual interests D) Compromising quickly to reach a resolution
A) Focusing solely on their stated positions B) Ignoring the emotional component of the conflict C) Asking open-ended questions to explore underlying motivations D) Telling them what their interests should be
A) Parties being too willing to compromise B) Managing strong emotions C) The mediator having too much control D) Lack of information about the dispute
A) When the parties disagree strongly B) When the mediation takes longer than expected C) When parties are unwilling to participate in good faith D) When the mediator feels frustrated
A) The mediator's personal opinions B) An admission of guilt by either party C) Specific terms of the settlement D) A summary of the mediation process
A) Mediation is binding; arbitration is facilitative B) Mediation is facilitative; arbitration is binding C) Mediation involves a judge; arbitration involves a mediator D) There is no difference between them
A) Acknowledge their emotions and provide a safe space to express them B) Ignore their emotions and focus on the facts C) Argue with them to prove them wrong D) Tell them to calm down immediately
A) Suggesting new options or reframing the issues B) Giving up and ending the mediation C) Forcing the parties to accept a compromise D) Taking sides with one party
A) Eliminating any opportunity for emotional expression B) Making sure the mediator has absolute power C) Establishing a structured and respectful communication environment D) Controlling what parties are allowed to say
A) To satisfy the mediator's curiosity B) To uncover the underlying needs and motivations driving their positions C) Because positions are irrelevant in the mediation process D) To create more conflict between the parties
A) To offer solutions immediately B) To change the subject C) To ensure understanding and clarify key points D) To interrupt the speaker
A) By sharing personal experiences B) With an opening statement outlining the process and ground rules C) By assigning blame D) By immediately asking parties to state their demands
A) "You agree that this is unfair, right?" B) "Can you tell me more about that?" C) "What are your concerns?" D) "How did you feel about that?"
A) To limit the scope of the discussion B) To create additional conflict C) To show the parties who is right and wrong D) To create possibilities for resolution that meet both parties' interests
A) When a mutually agreeable settlement is reached and documented, or when mediation is terminated B) As soon as the parties start disagreeing C) After the first session D) When the mediator feels tired
A) Take sides and support the interrupted party B) Ignore the behavior and hope it stops C) Join in the interruption D) Remind both parties of the ground rules and re-establish expectations for respectful communication |