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Organizational memory - Quiz
Contributed by: Godfrey
  • 1. What is another common name for organizational memory?
A) Experiential data
B) Institutional memory
C) Collective amnesia
D) Procedural memory
  • 2. What are the two primary repositories of organizational memory?
A) Servers and cloud storage
B) Archives and individuals' memories
C) Interviews and databases
D) Books and patents
  • 3. According to the text, what is the most important component of organizational memory?
A) Institution-created knowledge
B) Intellectual property
C) Electronic data bases
D) Published reference material
  • 4. How is 'data' defined in the text?
A) Information in a historical time frame
B) Experience that can be shared
C) A fact depicted as a figure or a statistic
D) An emergent phenomenon
  • 5. What characterizes 'knowledge' compared to data and information?
A) It is interpretative and predictive
B) It is defined as a static fact
C) It is purely statistical
D) It is always documented
  • 6. What is the primary obstacle to the accuracy of individual memory within an organization?
A) Lack of digital storage
B) Over-reliance on documentation
C) Inherent limitations of human memory
D) Excessive transparency
  • 7. What does the text identify as the cause of 'corporate amnesia'?
A) Standardized knowledge management
B) Flexible labor markets
C) Excessive archiving
D) Slow innovation cycles
  • 8. What happens to knowledge once it is documented?
A) It becomes intellectual property
B) It reverts to being information
C) It is lost forever
D) It becomes an emergent phenomenon
  • 9. Which type of knowledge is defined as the product of prior experience or 'organic learning'?
A) Accidental knowledge
B) Innovative knowledge
C) Theoretical knowledge
D) Incremental knowledge
  • 10. Who is cited as having defined knowledge as 'justified true belief'?
A) Verna Alee
B) Bruce Aune
C) Karl Wiig
D) Alvin Goldman
  • 11. How does the text describe accidental knowledge using Alexander Fleming's work as an example?
A) An extension of existing erudition
B) A leapfrog discovery requiring no prior research
C) The deliberate application of scientific method
D) An unexpected event that leads to a discovery
  • 12. What is the primary characteristic of innovative knowledge?
A) It is the labor of genius
B) It is always documented in archives
C) It is based on existing, common knowledge
D) It is gathered through incremental experience
  • 13. What field of study does organizational memory fall under?
A) Information technology
B) Human resources
C) Corporate psychology
D) Knowledge management
  • 14. What is the etymological meaning of 'knowledge' based on the text?
A) Information storage
B) Cnaw-like or emerging
C) Data gathering
D) Historical archiving
  • 15. Who first identified the category of tacit or cognitive knowledge in 1958?
A) Peter Drucker
B) Frederick Taylor
C) Edward de Bono
D) Michael Polanyi
  • 16. Who used the term 'operacy' to describe the skill of action?
A) Edward de Bono
B) John Smith
C) Peter Drucker
D) Michael Polanyi
  • 17. What Greek word did Peter Drucker use to identify tacit knowledge?
A) Techne
B) Pathos
C) Logos
D) Ethos
  • 18. What does the text suggest training programs should leverage to be effective?
A) Strict source-recipient models
B) Documentation and manuals only
C) Automated online testing
D) Mutual exchanges across generations
  • 19. What area of organizational work is noted as often remaining unrecorded?
A) Decision-making
B) Salary structures
C) Technical specifications
D) Financial auditing
  • 20. In the context of the text, what is a common weakness of business records?
A) They are too expensive to produce
B) They are too detailed
C) They are never read by employees
D) They often gloss over disagreements
  • 21. According to the text, what is needed alongside awareness of explicit and tacit organizational memory to create new knowledge efficiently?
A) Increased financial investment
B) A focused learning phase
C) Better software tools
D) Management approval
  • 22. What is the final phase of the experiential learning model mentioned?
A) A reflection phase
B) An awareness phase
C) A documentation phase
D) A testing phase
  • 23. Under which organizational memory type is 'competencies' categorized?
A) Company
B) Project
C) Individual
D) Professional
  • 24. Which organizational memory type includes 'reference material' and 'tools'?
A) Professional
B) Company
C) Project
D) Individual
  • 25. What does the 'Company' category of organizational memory cover?
A) Status, competencies, know-how
B) Reference material and documentation
C) Definitions and project histories
D) Organizational structure, activities, products, participants
  • 26. What does the 'Project' category of organizational memory specifically include?
A) Organizational structure and products
B) Individual status and know-how
C) Methodologies and tools
D) Definition, activities, histories, results
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