A) bad product, payment terms, credit delay B) delay, bad service, wrong quantity C) bad product, bad service, delay, invoicing error D) bad product, confused product, error in the address E) bad attitude, less taxes, wrong quantity
A) to request information B) to inform about prices and data C) to provide information D) to acknowledge receipt E) to confirm or negotiate the order
A) the transportation B) the creditor C) the customer D) the bank E) the supplier
A) the people B) the supplier C) the customer D) the transportation E) the reference
A) the supplier B) the transportation C) the bank D) the customer E) the creditor
A) apologize with the customer B) lose the customer C) provide a solution for the customer D) get the customer back E) provide an explanation to the customer
A) neither a product nor a service B) a product or a service C) a product D) a service E) everything we want
A) send an order form, attach a check, wish for the best B) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions C) none of the offered options D) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms E) order the product or service, explain why you need it, send payment, hope to receive the supply
A) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier B) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best C) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order D) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed E) none of the options offered
A) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, B) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything C) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio D) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back E) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint
A) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock B) none of the provided options C) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order D) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order E) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service.
A) the reference B) none of the options C) the supplier D) the creditor E) the customer
A) to apply a credit B) to credit an amount of money C) to require a payment D) none of the options E) to request a credit
A) apply for the credit and ask if the creditor wishes to obtain any information. B) establish the purpose of the money, deny the credit, provide credit references and hope for the best C) none of the options D) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form E) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted
A) continue the process of a credit application B) negative answer to a credit application C) investigate the process of a credit application D) positive answer to a credit application E) neutral answer to a credit application
A) to bill a service B) to collect things C) to credit an account D) to obtain a due payment E) to get a credit
A) credit reference B) credit granting C) credit reference request D) credit denial E) credit application
A) because payign is unnecessary B) because the company wins C) because cash basis is better D) because nobody will ever grant you credit again E) because credit is no good
A) credit granting B) credit reference letter C) credit reference request D) credit application letter E) credit denial
A) credit reference request B) positive references C) neutral references D) credit reference E) negative references
A) they take the risk to make their businesses grow B) they like to take risks C) they know for sure that the customers will pay D) they do not take risks E) they like to lose money
A) because they are bad things about the feelings of the potential customer B) because they limit the possibility of having someone taking a risk on them. C) because they give the idea to the potential creditor that they have a negative impression D) because they say that no money is in their pockets and that they are poor. E) because they translate the negative attitude of the potential customer to the potential creditor
A) to ask for references B) to refer to the ideas of the potential customer C) to give positive references D) to verify if the customer is interested in our company E) to give negative references
A) because they are positive B) because public news are of bad taste C) because all other customers will ask for credits D) because they are negative E) because the client must not know what we referred about them
A) credit denial B) credit granting C) credit reference request D) credit application E) credit reference
A) the memorandum B) the circular letter C) the payment letter D) the collection letter E) the report
A) the payment letter B) the circular letter C) the memorandum D) the collection letter E) the credit reference letter
A) money order attachmenet to the payment letter. B) electronic transference from one bank to another. C) deposit to a bank branch that is far away. D) check attachment to the payment letter. E) cash attachment to the payment letter.
A) collection e-mail B) formal collection C) friendly reminder D) collection calls E) ultimatum
A) collection calls B) friendly reminder C) ultimatum D) formal collection E) collection e-mail |