A) bad product, payment terms, credit delay B) bad product, bad service, delay, invoicing error C) bad attitude, less taxes, wrong quantity D) delay, bad service, wrong quantity E) bad product, confused product, error in the address
A) to confirm or negotiate the order B) to inform about prices and data C) to provide information D) to acknowledge receipt E) to request information
A) the customer B) the creditor C) the transportation D) the supplier E) the bank
A) the customer B) the people C) the transportation D) the supplier E) the reference
A) the creditor B) the customer C) the supplier D) the transportation E) the bank
A) get the customer back B) provide an explanation to the customer C) provide a solution for the customer D) lose the customer E) apologize with the customer
A) everything we want B) a service C) a product D) neither a product nor a service E) a product or a service
A) send an order form, attach a check, wish for the best B) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms C) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions D) order the product or service, explain why you need it, send payment, hope to receive the supply E) none of the offered options
A) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order B) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed C) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best D) none of the options offered E) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier
A) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything B) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio C) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, D) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back E) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint
A) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order B) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. C) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order D) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock E) none of the provided options
A) none of the options B) the creditor C) the reference D) the supplier E) the customer
A) to apply a credit B) none of the options C) to request a credit D) to require a payment E) to credit an amount of money
A) apply for the credit and ask if the creditor wishes to obtain any information. B) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted C) none of the options D) establish the purpose of the money, deny the credit, provide credit references and hope for the best E) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form
A) investigate the process of a credit application B) neutral answer to a credit application C) continue the process of a credit application D) negative answer to a credit application E) positive answer to a credit application
A) to obtain a due payment B) to credit an account C) to get a credit D) to bill a service E) to collect things
A) credit granting B) credit application C) credit reference D) credit denial E) credit reference request
A) because the company wins B) because payign is unnecessary C) because credit is no good D) because nobody will ever grant you credit again E) because cash basis is better
A) credit granting B) credit reference request C) credit reference letter D) credit application letter E) credit denial
A) negative references B) positive references C) neutral references D) credit reference E) credit reference request
A) they like to lose money B) they like to take risks C) they do not take risks D) they know for sure that the customers will pay E) they take the risk to make their businesses grow
A) because they limit the possibility of having someone taking a risk on them. B) because they translate the negative attitude of the potential customer to the potential creditor C) because they are bad things about the feelings of the potential customer D) because they give the idea to the potential creditor that they have a negative impression E) because they say that no money is in their pockets and that they are poor.
A) to give positive references B) to give negative references C) to verify if the customer is interested in our company D) to refer to the ideas of the potential customer E) to ask for references
A) because all other customers will ask for credits B) because the client must not know what we referred about them C) because they are negative D) because they are positive E) because public news are of bad taste
A) credit application B) credit reference request C) credit denial D) credit granting E) credit reference
A) the memorandum B) the collection letter C) the report D) the payment letter E) the circular letter
A) the memorandum B) the credit reference letter C) the collection letter D) the payment letter E) the circular letter
A) money order attachmenet to the payment letter. B) deposit to a bank branch that is far away. C) cash attachment to the payment letter. D) electronic transference from one bank to another. E) check attachment to the payment letter.
A) ultimatum B) formal collection C) friendly reminder D) collection e-mail E) collection calls
A) collection e-mail B) formal collection C) friendly reminder D) collection calls E) ultimatum |