Computer System Maintenance and Troubleshooting 2
  • 1. What is the primary purpose of creating an equipment maintenance schedule?
A) To replace all computer equipment yearly
B) To eliminate the need for inspections
C) To guide personnel in performing maintenance tasks properly
D) To prevent users from operating computers
  • 2. Which activity is specifically considered hardware maintenance?
A) Testing and cleaning equipment
B) Reorganizing fragmented files
C) Updating customer records
D) Adding software functions
  • 3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?
A) A purchase request only
B) A maintenance checklist
C) A waste segregation list only
D) A user password list
  • 4. Which practice best helps prolong the life of a computer according to the module?
A) Keep the computer in a closed cabinet
B) Place the computer in a well-ventilated area
C) Move the computer while it is running
D) Place liquids beside the computer
  • 5. Before moving a computer to another location, what should be done first?
A) Disconnect only the keyboard
B) Remove the monitor only
C) Leave it running
D) Turn it off and unplug it
  • 6. Which is an example of software or program maintenance?
A) Updating application programs and fixing bugs
B) Cleaning dust from the system unit
C) Sweeping the computer laboratory
D) Checking electrical cables
  • 7. Why is regular maintenance important for a computer system and network?
A) It increases efficiency and can reduce major repair expenses
B) It removes the need for software updates
C) It prevents users from accessing the system
D) It guarantees that no hardware will ever fail
  • 8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?
A) Disable the antivirus
B) Reformat the hard drive immediately
C) Delete temporary files
D) Replace the motherboard
  • 9. Which activity is included in the module's software maintenance plan?
A) Cleaning only the monitor screen
B) Updating antivirus and spyware protection
C) Moving the computer while powered on
D) Removing all system files
  • 10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?
A) Cleaning the PC inside and out
B) Performing a full diagnostic check
C) Getting the latest software update for the operating system
D) Checking the hardware
  • 11. Which activity belongs to the monthly CSS workshop housekeeping schedule?
A) Checking for trash before leaving
B) Wiping the whiteboard
C) Conducting an inventory
D) Sweeping the floor
  • 12. Which activity is listed as a weekly housekeeping task?
A) Cleaning the air-conditioning filter
B) Cleaning and checking tools, machines, supplies, and materials
C) Inspecting the electrical system
D) Conducting a full inventory
  • 13. Before using an external storage device, what should a technician do?
A) Disable security software
B) Immediately open every file
C) Format the computer
D) Scan and clean the device
  • 14. After using an external storage device, what is the proper action?
A) Leave it connected permanently
B) Restart the computer without ejecting
C) Pull it out immediately
D) Close the program and eject the device properly
  • 15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?
A) Properly shut down the computer, then turn off the AVR/UPS
B) Turn off the AVR/UPS first, then shut down
C) Leave the computer running and turn off the monitor
D) Unplug the computer while running, then shut down
  • 16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?
A) Replace the processor immediately
B) Remove the operating system
C) Reformat the hard drive immediately
D) Reboot the computer
  • 17. Why is an incremental backup useful?
A) It deletes all previous backups
B) It backs up updated files for each date
C) It replaces the operating system
D) It prevents the need for antivirus software
  • 18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?
A) Apply thermal paste to the CPU and check whether the fan is working
B) Increase the screen brightness
C) Cover the ventilation openings
D) Disable the CPU fan
  • 19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?
A) The computer should be moved while powered on
B) The equipment is ready for normal use
C) The cord should be hidden from users
D) The equipment presents a hazard and should be identified accordingly
  • 20. Which document is used to record findings, recommendations, and subsequent repair actions?
A) Housekeeping Schedule
B) Purchase Request Form
C) Breakdown/Repair Report
D) Waste Segregation List
  • 21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?
A) Shut down processor-intensive applications
B) Replace the monitor
C) Replace the speakers immediately
D) Reinstall the operating system
  • 22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?
A) Reseat the memory
B) Replace the hard drive
C) Unmute the volume and adjust the volume slider
D) Change the monitor resolution
  • 23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?
A) The processor is overheating
B) The operating system is unsupported
C) The monitor is not turned on
D) The mouse needs cleaning
  • 24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?
A) The hard disk is full
B) The CPU fan is too fast
C) The keyboard is defective
D) The monitor video cable is disconnected
  • 25. A monitor displays 'Out of Range.' What should the technician do?
A) Replace the keyboard
B) Disable the power supply
C) Increase the resolution further
D) Change the video resolution and refresh rate to a supported setting
  • 26. A newly installed device is not recognized. What should the technician check first according to the module?
A) Delete all device drivers
B) Immediately replace the motherboard
C) Ensure the device is properly and securely connected
D) Reformat the hard drive
  • 27. A new external device does not work because its power switch is off. What is the appropriate sequence?
A) Remove the device and reinstall Windows
B) Replace the operating system
C) Turn on the computer and then connect the powered-off device
D) Turn off the computer, turn on the external device, then turn on the computer
  • 28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?
A) Disable the audio device
B) Review system documentation and verify the correct memory modules and installation
C) Change the screen resolution
D) Replace the monitor
  • 29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?
A) Increase processor temperature
B) Check airflow, verify fans work, and ensure the heatsink is properly installed
C) Replace the mouse and keyboard
D) Disable all fans
  • 30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?
A) Change the screen resolution
B) Reformat the hard drive
C) Replace the monitor cable
D) Check device status, check or replace batteries, and reset the receiver and mouse
  • 31. A planned set of activities used to guide personnel in performing computer maintenance.
  • 32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.
  • 33. The type of maintenance involving the testing and cleaning of computer equipment.
  • 34. Maintenance involving routine updating of master files, such as adding or deleting customer records.
  • 35. The process of backing up updated files for each date.
  • 36. The maintenance action of obtaining the latest software update for the operating system.
  • 37. The process of separating computer-related waste according to appropriate disposal methods.
  • 38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.
  • 39. The troubleshooting condition in which the monitor displays no video.
  • 40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.
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