A) bad attitude, less taxes, wrong quantity B) bad product, payment terms, credit delay C) bad product, bad service, delay, invoicing error D) delay, bad service, wrong quantity E) bad product, confused product, error in the address
A) to provide information B) to acknowledge receipt C) to confirm or negotiate the order D) to request information E) to inform about prices and data
A) the supplier B) the transportation C) the customer D) the bank E) the creditor
A) the supplier B) the transportation C) the reference D) the people E) the customer
A) the bank B) the creditor C) the transportation D) the customer E) the supplier
A) get the customer back B) provide an explanation to the customer C) apologize with the customer D) lose the customer E) provide a solution for the customer
A) a product B) a product or a service C) a service D) everything we want E) neither a product nor a service
A) send an order form, attach a check, wish for the best B) order the product or service, explain why you need it, send payment, hope to receive the supply C) none of the offered options D) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions E) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms
A) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best B) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order C) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed D) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier E) none of the options offered
A) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint B) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back C) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio D) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything E) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company,
A) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. B) none of the provided options C) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock D) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order E) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order
A) none of the options B) the reference C) the creditor D) the supplier E) the customer
A) to require a payment B) to credit an amount of money C) to request a credit D) to apply a credit E) none of the options
A) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form B) apply for the credit and ask if the creditor wishes to obtain any information. C) establish the purpose of the money, deny the credit, provide credit references and hope for the best D) none of the options E) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted
A) investigate the process of a credit application B) continue the process of a credit application C) neutral answer to a credit application D) positive answer to a credit application E) negative answer to a credit application
A) to collect things B) to get a credit C) to bill a service D) to credit an account E) to obtain a due payment
A) credit reference B) credit granting C) credit application D) credit denial E) credit reference request
A) because payign is unnecessary B) because credit is no good C) because nobody will ever grant you credit again D) because cash basis is better E) because the company wins
A) credit reference request B) credit reference letter C) credit application letter D) credit granting E) credit denial
A) positive references B) neutral references C) credit reference D) credit reference request E) negative references
A) they like to lose money B) they take the risk to make their businesses grow C) they know for sure that the customers will pay D) they like to take risks E) they do not take risks
A) because they limit the possibility of having someone taking a risk on them. B) because they say that no money is in their pockets and that they are poor. C) because they are bad things about the feelings of the potential customer D) because they give the idea to the potential creditor that they have a negative impression E) because they translate the negative attitude of the potential customer to the potential creditor
A) to ask for references B) to give negative references C) to give positive references D) to refer to the ideas of the potential customer E) to verify if the customer is interested in our company
A) because they are positive B) because the client must not know what we referred about them C) because they are negative D) because public news are of bad taste E) because all other customers will ask for credits
A) credit reference B) credit reference request C) credit denial D) credit granting E) credit application
A) the memorandum B) the report C) the collection letter D) the circular letter E) the payment letter
A) the payment letter B) the collection letter C) the memorandum D) the credit reference letter E) the circular letter
A) deposit to a bank branch that is far away. B) electronic transference from one bank to another. C) cash attachment to the payment letter. D) money order attachmenet to the payment letter. E) check attachment to the payment letter.
A) collection e-mail B) friendly reminder C) ultimatum D) formal collection E) collection calls
A) collection e-mail B) collection calls C) formal collection D) ultimatum E) friendly reminder |