A) bad attitude, less taxes, wrong quantity B) bad product, confused product, error in the address C) bad product, payment terms, credit delay D) bad product, bad service, delay, invoicing error E) delay, bad service, wrong quantity
A) to acknowledge receipt B) to request information C) to provide information D) to inform about prices and data E) to confirm or negotiate the order
A) the customer B) the transportation C) the bank D) the supplier E) the creditor
A) the customer B) the people C) the transportation D) the supplier E) the reference
A) the transportation B) the supplier C) the bank D) the creditor E) the customer
A) provide an explanation to the customer B) get the customer back C) apologize with the customer D) provide a solution for the customer E) lose the customer
A) everything we want B) a product or a service C) a product D) a service E) neither a product nor a service
A) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions B) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms C) send an order form, attach a check, wish for the best D) order the product or service, explain why you need it, send payment, hope to receive the supply E) none of the offered options
A) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order B) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best C) none of the options offered D) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier E) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed
A) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, B) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio C) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint D) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything E) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back
A) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order B) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock C) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order D) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. E) none of the provided options
A) none of the options B) the customer C) the supplier D) the creditor E) the reference
A) to apply a credit B) to request a credit C) to credit an amount of money D) to require a payment E) none of the options
A) establish the purpose of the money, deny the credit, provide credit references and hope for the best B) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form C) apply for the credit and ask if the creditor wishes to obtain any information. D) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted E) none of the options
A) continue the process of a credit application B) neutral answer to a credit application C) negative answer to a credit application D) positive answer to a credit application E) investigate the process of a credit application
A) to obtain a due payment B) to get a credit C) to collect things D) to bill a service E) to credit an account
A) credit application B) credit granting C) credit denial D) credit reference request E) credit reference
A) because credit is no good B) because the company wins C) because payign is unnecessary D) because nobody will ever grant you credit again E) because cash basis is better
A) credit reference request B) credit granting C) credit reference letter D) credit denial E) credit application letter
A) credit reference B) positive references C) negative references D) neutral references E) credit reference request
A) they like to lose money B) they know for sure that the customers will pay C) they like to take risks D) they take the risk to make their businesses grow E) they do not take risks
A) because they give the idea to the potential creditor that they have a negative impression B) because they say that no money is in their pockets and that they are poor. C) because they translate the negative attitude of the potential customer to the potential creditor D) because they are bad things about the feelings of the potential customer E) because they limit the possibility of having someone taking a risk on them.
A) to give positive references B) to give negative references C) to refer to the ideas of the potential customer D) to ask for references E) to verify if the customer is interested in our company
A) because the client must not know what we referred about them B) because they are negative C) because they are positive D) because all other customers will ask for credits E) because public news are of bad taste
A) credit denial B) credit application C) credit reference request D) credit reference E) credit granting |