A) bad attitude, less taxes, wrong quantity B) bad product, bad service, delay, invoicing error C) bad product, confused product, error in the address D) delay, bad service, wrong quantity E) bad product, payment terms, credit delay
A) to confirm or negotiate the order B) to acknowledge receipt C) to request information D) to provide information E) to inform about prices and data
A) the supplier B) the bank C) the creditor D) the customer E) the transportation
A) the reference B) the people C) the transportation D) the supplier E) the customer
A) the transportation B) the supplier C) the customer D) the creditor E) the bank
A) get the customer back B) provide an explanation to the customer C) lose the customer D) apologize with the customer E) provide a solution for the customer
A) everything we want B) a service C) a product D) a product or a service E) neither a product nor a service
A) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions B) order the product or service, explain why you need it, send payment, hope to receive the supply C) none of the offered options D) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms E) send an order form, attach a check, wish for the best
A) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier B) none of the options offered C) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best D) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order E) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed
A) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, B) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio C) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint D) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything E) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back
A) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock B) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. C) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order D) none of the provided options E) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order
A) the creditor B) none of the options C) the supplier D) the reference E) the customer
A) to credit an amount of money B) to request a credit C) to apply a credit D) to require a payment E) none of the options
A) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form B) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted C) apply for the credit and ask if the creditor wishes to obtain any information. D) none of the options E) establish the purpose of the money, deny the credit, provide credit references and hope for the best
A) investigate the process of a credit application B) negative answer to a credit application C) continue the process of a credit application D) positive answer to a credit application E) neutral answer to a credit application
A) to collect things B) to credit an account C) to bill a service D) to get a credit E) to obtain a due payment
A) credit granting B) credit reference C) credit application D) credit denial E) credit reference request
A) because payign is unnecessary B) because nobody will ever grant you credit again C) because cash basis is better D) because credit is no good E) because the company wins
A) credit reference request B) credit denial C) credit granting D) credit application letter E) credit reference letter
A) neutral references B) credit reference C) positive references D) credit reference request E) negative references
A) they like to take risks B) they do not take risks C) they know for sure that the customers will pay D) they take the risk to make their businesses grow E) they like to lose money
A) because they are bad things about the feelings of the potential customer B) because they give the idea to the potential creditor that they have a negative impression C) because they limit the possibility of having someone taking a risk on them. D) because they say that no money is in their pockets and that they are poor. E) because they translate the negative attitude of the potential customer to the potential creditor
A) to give positive references B) to refer to the ideas of the potential customer C) to verify if the customer is interested in our company D) to ask for references E) to give negative references
A) because the client must not know what we referred about them B) because all other customers will ask for credits C) because public news are of bad taste D) because they are negative E) because they are positive
A) credit reference request B) credit application C) credit reference D) credit granting E) credit denial |