- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Total Quality Management
B) Cooperation
C) Quality Improvement
D) Quality Monogement
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) All of the Above
B) (I and II only)
C) II and III only
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Total Quality Management
B) Quality Management
C) Quality Improvement
D) Quality Control
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Cooperation
B) Quality Culture
C) Total Quality Management
D) Quality Management
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) All of the above
B) I and III only
C) I and II only
D) I, II and III only
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) I, II, and III only
B) All of the above
C) I and IV only
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) Dr. Wiliam Edward Deming
B) William Cooper
C) Dr. William Edward Deming
D) Dr. Joseph Moses Juran
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) I and II only
B) I, II, and III only
C) I, II, III and IV
D) None of the above
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) Armand Feigenbaum
B) William Cooper
C) Genichi Taguchi
D) Kaoru Ishikawa
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Dr. Joseph Moses Juran
B) Kaoru Ishikawa
C) Genichi Taguchi
D) James Gamble
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. William Edward Deming
B) Dr. Jose Rizal
C) Dr. Joseph Moses Juran
D) Dr. Kwak kwak
- 12. He was hailed as the Father of Quality Engineering.
A) Genichi Taguchi
B) Armando Feigenbaum
C) Kaoru Ishikawa
D) William Cooper
- 13. Quality and costs are the some, not different.
A) Genichi Taguchi
B) Armand Feigenbaum
C) Kaoru Ishikawa
D) James Gamble
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) Developing products, services, or features that meet the customers needs.
B) To make market shares, implement new ways for the growth of the company
C) A plan to implement for achieving customers loyalty
- 15. Raising the level of quality in a continual manner.
A) Quality Culture
B) Quality Management
C) Quality Planning
D) Quality Improvement
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Control
B) Quality Improvement
C) Quality Management
D) Quality Planning
- 17. Identifying your customers.
A) Quality Culture
B) Quality Control
C) Quality Planning
D) Quality Management
- 18. Develop a process to produce the output.
A) Quality time yudie hahah
B) Quality Control
C) Quality Improvement
D) Quality Management
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Armand Feigenbaum
B) Robert Browsing
C) Dr. William Edword Deming
D) Philip Crosby
E) Kaoru Ishikawa
- 20. What is a Fishbone Diagram used for?
A) To identify the root cause of a problem
B) To figure out what is the cause of problem
C) To identify the possible problems
- 21. What is the main objective of quality management?
A) To reduce costs
B) To Increase profits
C) To Increase production speed
D) To satisfy customers
- 22. Which of the following is a key principle of quality management?
A) Eliminating errors
B) Reducing costs
C) Maximizing profit
D) Reducing waste
- 23. He introduced the concept of Quality Control
A) Dr. William Edward Deming
B) Dr. Joseph Moses Juran
C) Kaoru Ishikawa
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) Chopper and Luffy
B) Dr. Deming and Kaoru Ishikawa
C) William Cooper Procter and James Gamble
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) Price
B) Process
C) People
D) Key people
A) Satisfy customers
B) Continuous improvement
C) Satisfy suppliers
D) All of the above
E) Quality Oriented Management
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