- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Cooperation
B) Quality Monogement
C) Quality Improvement
D) Total Quality Management
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) II and III only
B) (I and II only)
C) All of the Above
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Quality Control
B) Quality Management
C) Quality Improvement
D) Total Quality Management
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Cooperation
B) Quality Culture
C) Total Quality Management
D) Quality Management
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) All of the above
B) I and II only
C) I, II and III only
D) I and III only
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) All of the above
B) I and IV only
C) I, II, and III only
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) Dr. Joseph Moses Juran
B) Dr. William Edward Deming
C) William Cooper
D) Dr. Wiliam Edward Deming
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) I, II, III and IV
B) I, II, and III only
C) None of the above
D) I and II only
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) Kaoru Ishikawa
B) William Cooper
C) Genichi Taguchi
D) Armand Feigenbaum
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Genichi Taguchi
B) Kaoru Ishikawa
C) James Gamble
D) Dr. Joseph Moses Juran
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. Joseph Moses Juran
B) Dr. Jose Rizal
C) Dr. William Edward Deming
D) Dr. Kwak kwak
- 12. He was hailed as the Father of Quality Engineering.
A) William Cooper
B) Genichi Taguchi
C) Armando Feigenbaum
D) Kaoru Ishikawa
- 13. Quality and costs are the some, not different.
A) James Gamble
B) Armand Feigenbaum
C) Genichi Taguchi
D) Kaoru Ishikawa
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) To make market shares, implement new ways for the growth of the company
B) A plan to implement for achieving customers loyalty
C) Developing products, services, or features that meet the customers needs.
- 15. Raising the level of quality in a continual manner.
A) Quality Improvement
B) Quality Management
C) Quality Planning
D) Quality Culture
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Control
B) Quality Management
C) Quality Planning
D) Quality Improvement
- 17. Identifying your customers.
A) Quality Planning
B) Quality Control
C) Quality Culture
D) Quality Management
- 18. Develop a process to produce the output.
A) Quality Control
B) Quality time yudie hahah
C) Quality Management
D) Quality Improvement
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Dr. William Edword Deming
B) Robert Browsing
C) Armand Feigenbaum
D) Philip Crosby
E) Kaoru Ishikawa
- 20. What is a Fishbone Diagram used for?
A) To figure out what is the cause of problem
B) To identify the root cause of a problem
C) To identify the possible problems
- 21. What is the main objective of quality management?
A) To satisfy customers
B) To Increase profits
C) To reduce costs
D) To Increase production speed
- 22. Which of the following is a key principle of quality management?
A) Reducing waste
B) Eliminating errors
C) Maximizing profit
D) Reducing costs
- 23. He introduced the concept of Quality Control
A) Dr. Joseph Moses Juran
B) Kaoru Ishikawa
C) Dr. William Edward Deming
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) William Cooper Procter and James Gamble
B) Chopper and Luffy
C) Dr. Deming and Kaoru Ishikawa
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) People
B) Key people
C) Price
D) Process
A) Quality Oriented Management
B) Continuous improvement
C) Satisfy customers
D) Satisfy suppliers
E) All of the above
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