- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Total Quality Management
B) Quality Improvement
C) Quality Monogement
D) Cooperation
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) II and III only
B) (I and II only)
C) All of the Above
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Quality Improvement
B) Quality Control
C) Quality Management
D) Total Quality Management
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Cooperation
B) Quality Management
C) Quality Culture
D) Total Quality Management
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) All of the above
B) I and III only
C) I, II and III only
D) I and II only
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) I and IV only
B) All of the above
C) I, II, and III only
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) Dr. Wiliam Edward Deming
B) Dr. Joseph Moses Juran
C) William Cooper
D) Dr. William Edward Deming
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) I, II, III and IV
B) I, II, and III only
C) None of the above
D) I and II only
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) Genichi Taguchi
B) Armand Feigenbaum
C) Kaoru Ishikawa
D) William Cooper
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Kaoru Ishikawa
B) Dr. Joseph Moses Juran
C) Genichi Taguchi
D) James Gamble
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. William Edward Deming
B) Dr. Kwak kwak
C) Dr. Jose Rizal
D) Dr. Joseph Moses Juran
- 12. He was hailed as the Father of Quality Engineering.
A) Armando Feigenbaum
B) William Cooper
C) Genichi Taguchi
D) Kaoru Ishikawa
- 13. Quality and costs are the some, not different.
A) James Gamble
B) Armand Feigenbaum
C) Kaoru Ishikawa
D) Genichi Taguchi
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) A plan to implement for achieving customers loyalty
B) To make market shares, implement new ways for the growth of the company
C) Developing products, services, or features that meet the customers needs.
- 15. Raising the level of quality in a continual manner.
A) Quality Culture
B) Quality Planning
C) Quality Improvement
D) Quality Management
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Management
B) Quality Control
C) Quality Planning
D) Quality Improvement
- 17. Identifying your customers.
A) Quality Planning
B) Quality Control
C) Quality Culture
D) Quality Management
- 18. Develop a process to produce the output.
A) Quality Control
B) Quality time yudie hahah
C) Quality Management
D) Quality Improvement
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Dr. William Edword Deming
B) Kaoru Ishikawa
C) Armand Feigenbaum
D) Robert Browsing
E) Philip Crosby
- 20. What is a Fishbone Diagram used for?
A) To identify the root cause of a problem
B) To identify the possible problems
C) To figure out what is the cause of problem
- 21. What is the main objective of quality management?
A) To Increase profits
B) To reduce costs
C) To Increase production speed
D) To satisfy customers
- 22. Which of the following is a key principle of quality management?
A) Reducing costs
B) Reducing waste
C) Eliminating errors
D) Maximizing profit
- 23. He introduced the concept of Quality Control
A) Dr. Joseph Moses Juran
B) Kaoru Ishikawa
C) Dr. William Edward Deming
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) William Cooper Procter and James Gamble
B) Dr. Deming and Kaoru Ishikawa
C) Chopper and Luffy
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) Process
B) Key people
C) Price
D) People
A) Continuous improvement
B) Satisfy suppliers
C) Satisfy customers
D) All of the above
E) Quality Oriented Management
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