- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Quality Improvement
B) Quality Monogement
C) Total Quality Management
D) Cooperation
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) All of the Above
B) (I and II only)
C) II and III only
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Quality Improvement
B) Total Quality Management
C) Quality Control
D) Quality Management
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Cooperation
B) Quality Management
C) Total Quality Management
D) Quality Culture
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) I, II and III only
B) I and II only
C) I and III only
D) All of the above
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) I, II, and III only
B) All of the above
C) I and IV only
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) Dr. Wiliam Edward Deming
B) Dr. William Edward Deming
C) Dr. Joseph Moses Juran
D) William Cooper
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) I and II only
B) I, II, and III only
C) I, II, III and IV
D) None of the above
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) Genichi Taguchi
B) William Cooper
C) Armand Feigenbaum
D) Kaoru Ishikawa
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Dr. Joseph Moses Juran
B) Genichi Taguchi
C) Kaoru Ishikawa
D) James Gamble
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. William Edward Deming
B) Dr. Kwak kwak
C) Dr. Jose Rizal
D) Dr. Joseph Moses Juran
- 12. He was hailed as the Father of Quality Engineering.
A) Genichi Taguchi
B) William Cooper
C) Armando Feigenbaum
D) Kaoru Ishikawa
- 13. Quality and costs are the some, not different.
A) Armand Feigenbaum
B) James Gamble
C) Genichi Taguchi
D) Kaoru Ishikawa
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) Developing products, services, or features that meet the customers needs.
B) A plan to implement for achieving customers loyalty
C) To make market shares, implement new ways for the growth of the company
- 15. Raising the level of quality in a continual manner.
A) Quality Culture
B) Quality Planning
C) Quality Improvement
D) Quality Management
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Management
B) Quality Control
C) Quality Improvement
D) Quality Planning
- 17. Identifying your customers.
A) Quality Control
B) Quality Culture
C) Quality Planning
D) Quality Management
- 18. Develop a process to produce the output.
A) Quality Management
B) Quality time yudie hahah
C) Quality Control
D) Quality Improvement
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Kaoru Ishikawa
B) Dr. William Edword Deming
C) Philip Crosby
D) Robert Browsing
E) Armand Feigenbaum
- 20. What is a Fishbone Diagram used for?
A) To figure out what is the cause of problem
B) To identify the root cause of a problem
C) To identify the possible problems
- 21. What is the main objective of quality management?
A) To Increase profits
B) To Increase production speed
C) To reduce costs
D) To satisfy customers
- 22. Which of the following is a key principle of quality management?
A) Maximizing profit
B) Eliminating errors
C) Reducing costs
D) Reducing waste
- 23. He introduced the concept of Quality Control
A) Kaoru Ishikawa
B) Dr. William Edward Deming
C) Dr. Joseph Moses Juran
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) William Cooper Procter and James Gamble
B) Chopper and Luffy
C) Dr. Deming and Kaoru Ishikawa
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) Process
B) People
C) Price
D) Key people
A) Continuous improvement
B) Satisfy customers
C) Quality Oriented Management
D) All of the above
E) Satisfy suppliers
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