- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Cooperation
B) Total Quality Management
C) Quality Monogement
D) Quality Improvement
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) II and III only
B) All of the Above
C) (I and II only)
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Quality Management
B) Quality Improvement
C) Total Quality Management
D) Quality Control
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Cooperation
B) Quality Culture
C) Total Quality Management
D) Quality Management
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) I and II only
B) All of the above
C) I, II and III only
D) I and III only
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) All of the above
B) I, II, and III only
C) I and IV only
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) Dr. Joseph Moses Juran
B) Dr. Wiliam Edward Deming
C) Dr. William Edward Deming
D) William Cooper
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) None of the above
B) I and II only
C) I, II, III and IV
D) I, II, and III only
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) William Cooper
B) Genichi Taguchi
C) Kaoru Ishikawa
D) Armand Feigenbaum
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) James Gamble
B) Genichi Taguchi
C) Kaoru Ishikawa
D) Dr. Joseph Moses Juran
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. William Edward Deming
B) Dr. Jose Rizal
C) Dr. Joseph Moses Juran
D) Dr. Kwak kwak
- 12. He was hailed as the Father of Quality Engineering.
A) Genichi Taguchi
B) Kaoru Ishikawa
C) William Cooper
D) Armando Feigenbaum
- 13. Quality and costs are the some, not different.
A) James Gamble
B) Kaoru Ishikawa
C) Genichi Taguchi
D) Armand Feigenbaum
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) A plan to implement for achieving customers loyalty
B) To make market shares, implement new ways for the growth of the company
C) Developing products, services, or features that meet the customers needs.
- 15. Raising the level of quality in a continual manner.
A) Quality Planning
B) Quality Management
C) Quality Culture
D) Quality Improvement
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Improvement
B) Quality Management
C) Quality Planning
D) Quality Control
- 17. Identifying your customers.
A) Quality Culture
B) Quality Planning
C) Quality Management
D) Quality Control
- 18. Develop a process to produce the output.
A) Quality Control
B) Quality Management
C) Quality Improvement
D) Quality time yudie hahah
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Dr. William Edword Deming
B) Kaoru Ishikawa
C) Armand Feigenbaum
D) Robert Browsing
E) Philip Crosby
- 20. What is a Fishbone Diagram used for?
A) To figure out what is the cause of problem
B) To identify the possible problems
C) To identify the root cause of a problem
- 21. What is the main objective of quality management?
A) To satisfy customers
B) To Increase profits
C) To reduce costs
D) To Increase production speed
- 22. Which of the following is a key principle of quality management?
A) Maximizing profit
B) Reducing waste
C) Eliminating errors
D) Reducing costs
- 23. He introduced the concept of Quality Control
A) Dr. William Edward Deming
B) Kaoru Ishikawa
C) Dr. Joseph Moses Juran
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) Chopper and Luffy
B) William Cooper Procter and James Gamble
C) Dr. Deming and Kaoru Ishikawa
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) People
B) Price
C) Key people
D) Process
A) Continuous improvement
B) All of the above
C) Quality Oriented Management
D) Satisfy suppliers
E) Satisfy customers
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