- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Cooperation
B) Quality Monogement
C) Quality Improvement
D) Total Quality Management
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) II and III only
B) All of the Above
C) (I and II only)
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Quality Management
B) Quality Control
C) Total Quality Management
D) Quality Improvement
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Quality Culture
B) Quality Management
C) Cooperation
D) Total Quality Management
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) I and III only
B) I, II and III only
C) All of the above
D) I and II only
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) I and IV only
B) All of the above
C) I, II, and III only
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) Dr. William Edward Deming
B) Dr. Wiliam Edward Deming
C) Dr. Joseph Moses Juran
D) William Cooper
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) I and II only
B) I, II, III and IV
C) I, II, and III only
D) None of the above
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) Kaoru Ishikawa
B) Armand Feigenbaum
C) Genichi Taguchi
D) William Cooper
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Kaoru Ishikawa
B) James Gamble
C) Dr. Joseph Moses Juran
D) Genichi Taguchi
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. Joseph Moses Juran
B) Dr. William Edward Deming
C) Dr. Jose Rizal
D) Dr. Kwak kwak
- 12. He was hailed as the Father of Quality Engineering.
A) Kaoru Ishikawa
B) William Cooper
C) Genichi Taguchi
D) Armando Feigenbaum
- 13. Quality and costs are the some, not different.
A) Genichi Taguchi
B) Armand Feigenbaum
C) James Gamble
D) Kaoru Ishikawa
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) A plan to implement for achieving customers loyalty
B) To make market shares, implement new ways for the growth of the company
C) Developing products, services, or features that meet the customers needs.
- 15. Raising the level of quality in a continual manner.
A) Quality Planning
B) Quality Management
C) Quality Improvement
D) Quality Culture
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Planning
B) Quality Management
C) Quality Control
D) Quality Improvement
- 17. Identifying your customers.
A) Quality Management
B) Quality Control
C) Quality Planning
D) Quality Culture
- 18. Develop a process to produce the output.
A) Quality time yudie hahah
B) Quality Management
C) Quality Improvement
D) Quality Control
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Kaoru Ishikawa
B) Philip Crosby
C) Armand Feigenbaum
D) Dr. William Edword Deming
E) Robert Browsing
- 20. What is a Fishbone Diagram used for?
A) To figure out what is the cause of problem
B) To identify the root cause of a problem
C) To identify the possible problems
- 21. What is the main objective of quality management?
A) To reduce costs
B) To Increase profits
C) To satisfy customers
D) To Increase production speed
- 22. Which of the following is a key principle of quality management?
A) Reducing waste
B) Maximizing profit
C) Eliminating errors
D) Reducing costs
- 23. He introduced the concept of Quality Control
A) Kaoru Ishikawa
B) Dr. Joseph Moses Juran
C) Dr. William Edward Deming
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) Dr. Deming and Kaoru Ishikawa
B) Chopper and Luffy
C) William Cooper Procter and James Gamble
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) People
B) Key people
C) Price
D) Process
A) Quality Oriented Management
B) Satisfy customers
C) All of the above
D) Continuous improvement
E) Satisfy suppliers
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