- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Total Quality Management
B) Quality Monogement
C) Cooperation
D) Quality Improvement
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) II and III only
B) (I and II only)
C) All of the Above
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Total Quality Management
B) Quality Improvement
C) Quality Control
D) Quality Management
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Total Quality Management
B) Quality Culture
C) Cooperation
D) Quality Management
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) I, II and III only
B) I and II only
C) I and III only
D) All of the above
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) All of the above
B) I and IV only
C) I, II, and III only
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) William Cooper
B) Dr. Wiliam Edward Deming
C) Dr. Joseph Moses Juran
D) Dr. William Edward Deming
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) None of the above
B) I, II, III and IV
C) I and II only
D) I, II, and III only
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) Armand Feigenbaum
B) William Cooper
C) Genichi Taguchi
D) Kaoru Ishikawa
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Genichi Taguchi
B) Kaoru Ishikawa
C) James Gamble
D) Dr. Joseph Moses Juran
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. William Edward Deming
B) Dr. Jose Rizal
C) Dr. Kwak kwak
D) Dr. Joseph Moses Juran
- 12. He was hailed as the Father of Quality Engineering.
A) Genichi Taguchi
B) Armando Feigenbaum
C) Kaoru Ishikawa
D) William Cooper
- 13. Quality and costs are the some, not different.
A) Genichi Taguchi
B) James Gamble
C) Kaoru Ishikawa
D) Armand Feigenbaum
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) Developing products, services, or features that meet the customers needs.
B) A plan to implement for achieving customers loyalty
C) To make market shares, implement new ways for the growth of the company
- 15. Raising the level of quality in a continual manner.
A) Quality Improvement
B) Quality Planning
C) Quality Management
D) Quality Culture
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Improvement
B) Quality Planning
C) Quality Management
D) Quality Control
- 17. Identifying your customers.
A) Quality Planning
B) Quality Management
C) Quality Culture
D) Quality Control
- 18. Develop a process to produce the output.
A) Quality time yudie hahah
B) Quality Control
C) Quality Improvement
D) Quality Management
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Kaoru Ishikawa
B) Philip Crosby
C) Armand Feigenbaum
D) Dr. William Edword Deming
E) Robert Browsing
- 20. What is a Fishbone Diagram used for?
A) To identify the possible problems
B) To identify the root cause of a problem
C) To figure out what is the cause of problem
- 21. What is the main objective of quality management?
A) To Increase profits
B) To reduce costs
C) To Increase production speed
D) To satisfy customers
- 22. Which of the following is a key principle of quality management?
A) Maximizing profit
B) Eliminating errors
C) Reducing costs
D) Reducing waste
- 23. He introduced the concept of Quality Control
A) Dr. Joseph Moses Juran
B) Dr. William Edward Deming
C) Kaoru Ishikawa
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) Dr. Deming and Kaoru Ishikawa
B) William Cooper Procter and James Gamble
C) Chopper and Luffy
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) Process
B) People
C) Price
D) Key people
A) Satisfy customers
B) Satisfy suppliers
C) Quality Oriented Management
D) Continuous improvement
E) All of the above
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