- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Quality Monogement
B) Quality Improvement
C) Cooperation
D) Total Quality Management
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) (I and II only)
B) All of the Above
C) II and III only
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Quality Control
B) Total Quality Management
C) Quality Improvement
D) Quality Management
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Quality Culture
B) Total Quality Management
C) Cooperation
D) Quality Management
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) All of the above
B) I and III only
C) I and II only
D) I, II and III only
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) I, II, and III only
B) I and IV only
C) All of the above
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) Dr. Joseph Moses Juran
B) William Cooper
C) Dr. William Edward Deming
D) Dr. Wiliam Edward Deming
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) I, II, III and IV
B) I, II, and III only
C) None of the above
D) I and II only
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) Kaoru Ishikawa
B) Armand Feigenbaum
C) William Cooper
D) Genichi Taguchi
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Kaoru Ishikawa
B) Dr. Joseph Moses Juran
C) James Gamble
D) Genichi Taguchi
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. William Edward Deming
B) Dr. Joseph Moses Juran
C) Dr. Jose Rizal
D) Dr. Kwak kwak
- 12. He was hailed as the Father of Quality Engineering.
A) William Cooper
B) Armando Feigenbaum
C) Genichi Taguchi
D) Kaoru Ishikawa
- 13. Quality and costs are the some, not different.
A) James Gamble
B) Armand Feigenbaum
C) Kaoru Ishikawa
D) Genichi Taguchi
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) To make market shares, implement new ways for the growth of the company
B) Developing products, services, or features that meet the customers needs.
C) A plan to implement for achieving customers loyalty
- 15. Raising the level of quality in a continual manner.
A) Quality Management
B) Quality Improvement
C) Quality Planning
D) Quality Culture
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Control
B) Quality Planning
C) Quality Management
D) Quality Improvement
- 17. Identifying your customers.
A) Quality Management
B) Quality Culture
C) Quality Control
D) Quality Planning
- 18. Develop a process to produce the output.
A) Quality Control
B) Quality Improvement
C) Quality time yudie hahah
D) Quality Management
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Kaoru Ishikawa
B) Philip Crosby
C) Armand Feigenbaum
D) Robert Browsing
E) Dr. William Edword Deming
- 20. What is a Fishbone Diagram used for?
A) To figure out what is the cause of problem
B) To identify the possible problems
C) To identify the root cause of a problem
- 21. What is the main objective of quality management?
A) To reduce costs
B) To satisfy customers
C) To Increase profits
D) To Increase production speed
- 22. Which of the following is a key principle of quality management?
A) Maximizing profit
B) Eliminating errors
C) Reducing costs
D) Reducing waste
- 23. He introduced the concept of Quality Control
A) Kaoru Ishikawa
B) Dr. Joseph Moses Juran
C) Dr. William Edward Deming
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) Dr. Deming and Kaoru Ishikawa
B) Chopper and Luffy
C) William Cooper Procter and James Gamble
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) People
B) Price
C) Process
D) Key people
A) Satisfy suppliers
B) Continuous improvement
C) All of the above
D) Quality Oriented Management
E) Satisfy customers
|