- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Total Quality Management
B) Quality Monogement
C) Quality Improvement
D) Cooperation
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) (I and II only)
B) All of the Above
C) II and III only
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Quality Improvement
B) Quality Management
C) Quality Control
D) Total Quality Management
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Quality Management
B) Cooperation
C) Total Quality Management
D) Quality Culture
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) I and II only
B) All of the above
C) I and III only
D) I, II and III only
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) I and IV only
B) I, II, and III only
C) All of the above
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) Dr. Joseph Moses Juran
B) William Cooper
C) Dr. William Edward Deming
D) Dr. Wiliam Edward Deming
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) I, II, III and IV
B) None of the above
C) I and II only
D) I, II, and III only
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) Kaoru Ishikawa
B) Armand Feigenbaum
C) William Cooper
D) Genichi Taguchi
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Dr. Joseph Moses Juran
B) Kaoru Ishikawa
C) Genichi Taguchi
D) James Gamble
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. Jose Rizal
B) Dr. Kwak kwak
C) Dr. Joseph Moses Juran
D) Dr. William Edward Deming
- 12. He was hailed as the Father of Quality Engineering.
A) William Cooper
B) Kaoru Ishikawa
C) Armando Feigenbaum
D) Genichi Taguchi
- 13. Quality and costs are the some, not different.
A) Genichi Taguchi
B) James Gamble
C) Armand Feigenbaum
D) Kaoru Ishikawa
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) A plan to implement for achieving customers loyalty
B) To make market shares, implement new ways for the growth of the company
C) Developing products, services, or features that meet the customers needs.
- 15. Raising the level of quality in a continual manner.
A) Quality Improvement
B) Quality Management
C) Quality Culture
D) Quality Planning
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Control
B) Quality Planning
C) Quality Improvement
D) Quality Management
- 17. Identifying your customers.
A) Quality Management
B) Quality Control
C) Quality Planning
D) Quality Culture
- 18. Develop a process to produce the output.
A) Quality Management
B) Quality Control
C) Quality Improvement
D) Quality time yudie hahah
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Kaoru Ishikawa
B) Dr. William Edword Deming
C) Philip Crosby
D) Armand Feigenbaum
E) Robert Browsing
- 20. What is a Fishbone Diagram used for?
A) To identify the root cause of a problem
B) To identify the possible problems
C) To figure out what is the cause of problem
- 21. What is the main objective of quality management?
A) To Increase production speed
B) To Increase profits
C) To satisfy customers
D) To reduce costs
- 22. Which of the following is a key principle of quality management?
A) Eliminating errors
B) Reducing costs
C) Reducing waste
D) Maximizing profit
- 23. He introduced the concept of Quality Control
A) Dr. Joseph Moses Juran
B) Dr. William Edward Deming
C) Kaoru Ishikawa
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) Dr. Deming and Kaoru Ishikawa
B) Chopper and Luffy
C) William Cooper Procter and James Gamble
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) People
B) Key people
C) Process
D) Price
A) Continuous improvement
B) Quality Oriented Management
C) Satisfy customers
D) Satisfy suppliers
E) All of the above
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