- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Total Quality Management
B) Quality Improvement
C) Quality Monogement
D) Cooperation
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) (I and II only)
B) II and III only
C) All of the Above
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Total Quality Management
B) Quality Management
C) Quality Control
D) Quality Improvement
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Quality Culture
B) Cooperation
C) Quality Management
D) Total Quality Management
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) I, II and III only
B) I and III only
C) I and II only
D) All of the above
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) All of the above
B) I, II, and III only
C) I and IV only
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) Dr. Wiliam Edward Deming
B) William Cooper
C) Dr. Joseph Moses Juran
D) Dr. William Edward Deming
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) I and II only
B) I, II, III and IV
C) None of the above
D) I, II, and III only
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) William Cooper
B) Kaoru Ishikawa
C) Genichi Taguchi
D) Armand Feigenbaum
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Genichi Taguchi
B) James Gamble
C) Dr. Joseph Moses Juran
D) Kaoru Ishikawa
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. Kwak kwak
B) Dr. Joseph Moses Juran
C) Dr. Jose Rizal
D) Dr. William Edward Deming
- 12. He was hailed as the Father of Quality Engineering.
A) Kaoru Ishikawa
B) William Cooper
C) Genichi Taguchi
D) Armando Feigenbaum
- 13. Quality and costs are the some, not different.
A) Genichi Taguchi
B) Kaoru Ishikawa
C) Armand Feigenbaum
D) James Gamble
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) A plan to implement for achieving customers loyalty
B) To make market shares, implement new ways for the growth of the company
C) Developing products, services, or features that meet the customers needs.
- 15. Raising the level of quality in a continual manner.
A) Quality Culture
B) Quality Planning
C) Quality Improvement
D) Quality Management
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Control
B) Quality Planning
C) Quality Improvement
D) Quality Management
- 17. Identifying your customers.
A) Quality Control
B) Quality Planning
C) Quality Culture
D) Quality Management
- 18. Develop a process to produce the output.
A) Quality Control
B) Quality time yudie hahah
C) Quality Improvement
D) Quality Management
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Armand Feigenbaum
B) Philip Crosby
C) Robert Browsing
D) Kaoru Ishikawa
E) Dr. William Edword Deming
- 20. What is a Fishbone Diagram used for?
A) To figure out what is the cause of problem
B) To identify the possible problems
C) To identify the root cause of a problem
- 21. What is the main objective of quality management?
A) To satisfy customers
B) To Increase production speed
C) To Increase profits
D) To reduce costs
- 22. Which of the following is a key principle of quality management?
A) Reducing waste
B) Eliminating errors
C) Reducing costs
D) Maximizing profit
- 23. He introduced the concept of Quality Control
A) Kaoru Ishikawa
B) Dr. Joseph Moses Juran
C) Dr. William Edward Deming
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) Chopper and Luffy
B) Dr. Deming and Kaoru Ishikawa
C) William Cooper Procter and James Gamble
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) Price
B) Process
C) People
D) Key people
A) Quality Oriented Management
B) Continuous improvement
C) Satisfy suppliers
D) All of the above
E) Satisfy customers
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