- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Quality Improvement
B) Cooperation
C) Quality Monogement
D) Total Quality Management
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) All of the Above
B) II and III only
C) (I and II only)
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Quality Management
B) Quality Control
C) Total Quality Management
D) Quality Improvement
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Total Quality Management
B) Quality Management
C) Quality Culture
D) Cooperation
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) All of the above
B) I, II and III only
C) I and II only
D) I and III only
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) I and IV only
B) I, II, and III only
C) All of the above
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) Dr. Wiliam Edward Deming
B) William Cooper
C) Dr. Joseph Moses Juran
D) Dr. William Edward Deming
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) None of the above
B) I, II, and III only
C) I, II, III and IV
D) I and II only
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) William Cooper
B) Armand Feigenbaum
C) Kaoru Ishikawa
D) Genichi Taguchi
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Kaoru Ishikawa
B) Dr. Joseph Moses Juran
C) James Gamble
D) Genichi Taguchi
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. William Edward Deming
B) Dr. Kwak kwak
C) Dr. Joseph Moses Juran
D) Dr. Jose Rizal
- 12. He was hailed as the Father of Quality Engineering.
A) Kaoru Ishikawa
B) Genichi Taguchi
C) Armando Feigenbaum
D) William Cooper
- 13. Quality and costs are the some, not different.
A) Kaoru Ishikawa
B) Genichi Taguchi
C) James Gamble
D) Armand Feigenbaum
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) Developing products, services, or features that meet the customers needs.
B) To make market shares, implement new ways for the growth of the company
C) A plan to implement for achieving customers loyalty
- 15. Raising the level of quality in a continual manner.
A) Quality Improvement
B) Quality Culture
C) Quality Management
D) Quality Planning
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Control
B) Quality Improvement
C) Quality Management
D) Quality Planning
- 17. Identifying your customers.
A) Quality Culture
B) Quality Control
C) Quality Management
D) Quality Planning
- 18. Develop a process to produce the output.
A) Quality Management
B) Quality Improvement
C) Quality time yudie hahah
D) Quality Control
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Armand Feigenbaum
B) Kaoru Ishikawa
C) Dr. William Edword Deming
D) Robert Browsing
E) Philip Crosby
- 20. What is a Fishbone Diagram used for?
A) To identify the possible problems
B) To identify the root cause of a problem
C) To figure out what is the cause of problem
- 21. What is the main objective of quality management?
A) To satisfy customers
B) To Increase profits
C) To Increase production speed
D) To reduce costs
- 22. Which of the following is a key principle of quality management?
A) Reducing waste
B) Maximizing profit
C) Reducing costs
D) Eliminating errors
- 23. He introduced the concept of Quality Control
A) Dr. Joseph Moses Juran
B) Dr. William Edward Deming
C) Kaoru Ishikawa
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) Chopper and Luffy
B) William Cooper Procter and James Gamble
C) Dr. Deming and Kaoru Ishikawa
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) Price
B) People
C) Process
D) Key people
A) Continuous improvement
B) Satisfy suppliers
C) Satisfy customers
D) All of the above
E) Quality Oriented Management
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