- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Quality Monogement
B) Cooperation
C) Total Quality Management
D) Quality Improvement
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction II. Customer Dissatisfaction III. Customer Value
A) All of the Above
B) (I and II only)
C) II and III only
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Quality Improvement
B) Quality Control
C) Quality Management
D) Total Quality Management
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Total Quality Management
B) Quality Management
C) Quality Culture
D) Cooperation
- 5. Characteristics of TQM. 1. Emphasizes teamwork II. Focuses on continuous improvement III. Focuses on the way tosks are accomplished IV. A passing Fad
A) I, II and III only
B) All of the above
C) I and II only
D) I and III only
- 6. Total quality Management is ?1. Based on Facts. II. Based on opinions III. Merely conforming to customers' requirements IV. Commitment to customer satisfaction
A) I and IV only
B) All of the above
C) I, II, and III only
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) Dr. William Edward Deming
B) Dr. Wiliam Edward Deming
C) William Cooper
D) Dr. Joseph Moses Juran
- 8. Deming's System of Profound Knowledge. 1. Theory of Optimization II. Theory of Variation III. Theory of Knowledge IV. Theory of Psychology
A) I, II, and III only
B) I, II, III and IV
C) None of the above
D) I and II only
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) Armand Feigenbaum
B) Kaoru Ishikawa
C) Genichi Taguchi
D) William Cooper
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) James Gamble
B) Dr. Joseph Moses Juran
C) Genichi Taguchi
D) Kaoru Ishikawa
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. Jose Rizal
B) Dr. William Edward Deming
C) Dr. Joseph Moses Juran
D) Dr. Kwak kwak
- 12. He was hailed as the Father of Quality Engineering.
A) Armando Feigenbaum
B) William Cooper
C) Genichi Taguchi
D) Kaoru Ishikawa
- 13. Quality and costs are the some, not different.
A) Genichi Taguchi
B) Armand Feigenbaum
C) Kaoru Ishikawa
D) James Gamble
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) A plan to implement for achieving customers loyalty
B) Developing products, services, or features that meet the customers needs.
C) To make market shares, implement new ways for the growth of the company
- 15. Raising the level of quality in a continual manner.
A) Quality Culture
B) Quality Planning
C) Quality Management
D) Quality Improvement
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Management
B) Quality Planning
C) Quality Control
D) Quality Improvement
- 17. Identifying your customers.
A) Quality Management
B) Quality Control
C) Quality Planning
D) Quality Culture
- 18. Develop a process to produce the output.
A) Quality time yudie hahah
B) Quality Management
C) Quality Control
D) Quality Improvement
- 19. They are known as the Quality pioneers in Quality Management EXCEPT.
A) Armand Feigenbaum
B) Robert Browsing
C) Philip Crosby
D) Dr. William Edword Deming
E) Kaoru Ishikawa
- 20. What is a Fishbone Diagram used for?
A) To identify the possible problems
B) To identify the root cause of a problem
C) To figure out what is the cause of problem
- 21. What is the main objective of quality management?
A) To Increase profits
B) To Increase production speed
C) To satisfy customers
D) To reduce costs
- 22. Which of the following is a key principle of quality management?
A) Reducing waste
B) Maximizing profit
C) Eliminating errors
D) Reducing costs
- 23. He introduced the concept of Quality Control
A) Dr. Joseph Moses Juran
B) Kaoru Ishikawa
C) Dr. William Edward Deming
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) William Cooper Procter and James Gamble
B) Dr. Deming and Kaoru Ishikawa
C) Chopper and Luffy
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) Key people
B) People
C) Process
D) Price
A) All of the above
B) Continuous improvement
C) Satisfy customers
D) Quality Oriented Management
E) Satisfy suppliers
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