review
  • 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Cooperation
B) Quality Monogement
C) Quality Improvement
D) Total Quality Management
  • 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction

    II. Customer Dissatisfaction

    III. Customer Value
A) II and III only
B) (I and II only)
C) All of the Above
  • 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Quality Improvement
B) Total Quality Management
C) Quality Management
D) Quality Control
  • 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Cooperation
B) Total Quality Management
C) Quality Management
D) Quality Culture
  • 5. Characteristics of TQM.

    1. Emphasizes teamwork

    II. Focuses on continuous improvement

    III. Focuses on the way tosks are accomplished

    IV. A passing Fad
A) I and II only
B) I and III only
C) All of the above
D) I, II and III only
  • 6. Total quality Management is ?1. Based on Facts.

    II. Based on opinions

    III. Merely conforming to customers' requirements

    IV. Commitment to customer satisfaction
A) I and IV only
B) I, II, and III only
C) All of the above
  • 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) Dr. William Edward Deming
B) Dr. Wiliam Edward Deming
C) Dr. Joseph Moses Juran
D) William Cooper
  • 8. Deming's System of Profound Knowledge.

    1. Theory of Optimization

    II. Theory of Variation

    III. Theory of Knowledge

    IV. Theory of Psychology
A) I and II only
B) I, II, and III only
C) I, II, III and IV
D) None of the above
  • 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) William Cooper
B) Kaoru Ishikawa
C) Armand Feigenbaum
D) Genichi Taguchi
  • 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Dr. Joseph Moses Juran
B) James Gamble
C) Genichi Taguchi
D) Kaoru Ishikawa
  • 11. Regarded as the Father of Modern-day Quality Management
A) Dr. Kwak kwak
B) Dr. William Edward Deming
C) Dr. Jose Rizal
D) Dr. Joseph Moses Juran
  • 12. He was hailed as the Father of Quality Engineering.
A) William Cooper
B) Kaoru Ishikawa
C) Armando Feigenbaum
D) Genichi Taguchi
  • 13. Quality and costs are the some, not different.
A) Armand Feigenbaum
B) James Gamble
C) Kaoru Ishikawa
D) Genichi Taguchi
  • 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) Developing products, services, or features that meet the customers needs.
B) To make market shares, implement new ways for the growth of the company
C) A plan to implement for achieving customers loyalty
  • 15. Raising the level of quality in a continual manner.
A) Quality Improvement
B) Quality Culture
C) Quality Management
D) Quality Planning
  • 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Management
B) Quality Improvement
C) Quality Planning
D) Quality Control
  • 17. Identifying your customers.
A) Quality Culture
B) Quality Management
C) Quality Planning
D) Quality Control
  • 18. Develop a process to produce the output.
A) Quality Control
B) Quality Improvement
C) Quality Management
D) Quality time yudie hahah
  • 19. They are known as the Quality pioneers in Quality Management

    EXCEPT.
A) Dr. William Edword Deming
B) Armand Feigenbaum
C) Philip Crosby
D) Kaoru Ishikawa
E) Robert Browsing
  • 20. What is a Fishbone Diagram used for?
A) To figure out what is the cause of problem
B) To identify the possible problems
C) To identify the root cause of a problem
  • 21. What is the main objective of quality management?
A) To satisfy customers
B) To reduce costs
C) To Increase profits
D) To Increase production speed
  • 22. Which of the following is a key principle of quality management?
A) Eliminating errors
B) Reducing waste
C) Maximizing profit
D) Reducing costs
  • 23. He introduced the concept of Quality Control
A) Kaoru Ishikawa
B) Dr. William Edward Deming
C) Dr. Joseph Moses Juran
  • 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) William Cooper Procter and James Gamble
B) Dr. Deming and Kaoru Ishikawa
C) Chopper and Luffy
  • 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) Key people
B) Price
C) People
D) Process
  • 26. ASQ means?
  • 27. ASQC means?
  • 28. ISO means?
  • 29. TQM Principles
A) Satisfy customers
B) Continuous improvement
C) Quality Oriented Management
D) All of the above
E) Satisfy suppliers
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