- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Quality Improvement
B) Total Quality Management
C) Cooperation
D) Quality Monogement
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) (I and II only)
B) All of the Above
C) II and III only
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Total Quality Management
B) Quality Control
C) Quality Improvement
D) Quality Management
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Quality Culture
B) Total Quality Management
C) Quality Management
D) Cooperation
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) I, II and III only
B) I and II only
C) I and III only
D) All of the above
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) I and IV only
B) All of the above
C) I, II, and III only
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) Dr. Joseph Moses Juran
B) Dr. Wiliam Edward Deming
C) Dr. William Edward Deming
D) William Cooper
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) I, II, and III only
B) I and II only
C) None of the above
D) I, II, III and IV
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) Genichi Taguchi
B) Kaoru Ishikawa
C) William Cooper
D) Armand Feigenbaum
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Genichi Taguchi
B) Dr. Joseph Moses Juran
C) James Gamble
D) Kaoru Ishikawa
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. Jose Rizal
B) Dr. Kwak kwak
C) Dr. William Edward Deming
D) Dr. Joseph Moses Juran
- 12. He was hailed as the Father of Quality Engineering.
A) Armando Feigenbaum
B) Kaoru Ishikawa
C) William Cooper
D) Genichi Taguchi
- 13. Quality and costs are the some, not different.
A) James Gamble
B) Kaoru Ishikawa
C) Genichi Taguchi
D) Armand Feigenbaum
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) To make market shares, implement new ways for the growth of the company
B) A plan to implement for achieving customers loyalty
C) Developing products, services, or features that meet the customers needs.
- 15. Raising the level of quality in a continual manner.
A) Quality Management
B) Quality Planning
C) Quality Culture
D) Quality Improvement
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Improvement
B) Quality Management
C) Quality Control
D) Quality Planning
- 17. Identifying your customers.
A) Quality Control
B) Quality Planning
C) Quality Culture
D) Quality Management
- 18. Develop a process to produce the output.
A) Quality Control
B) Quality Management
C) Quality time yudie hahah
D) Quality Improvement
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Dr. William Edword Deming
B) Kaoru Ishikawa
C) Philip Crosby
D) Armand Feigenbaum
E) Robert Browsing
- 20. What is a Fishbone Diagram used for?
A) To identify the root cause of a problem
B) To figure out what is the cause of problem
C) To identify the possible problems
- 21. What is the main objective of quality management?
A) To Increase profits
B) To satisfy customers
C) To Increase production speed
D) To reduce costs
- 22. Which of the following is a key principle of quality management?
A) Eliminating errors
B) Maximizing profit
C) Reducing waste
D) Reducing costs
- 23. He introduced the concept of Quality Control
A) Kaoru Ishikawa
B) Dr. Joseph Moses Juran
C) Dr. William Edward Deming
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) William Cooper Procter and James Gamble
B) Dr. Deming and Kaoru Ishikawa
C) Chopper and Luffy
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) Process
B) People
C) Price
D) Key people
A) Continuous improvement
B) Satisfy customers
C) All of the above
D) Satisfy suppliers
E) Quality Oriented Management
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