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PES JS 2 Business Studies 3rd Term Examination
Contributed by: School
  • 1. __________ are specific, measurable, achievable, relevant and time -bound objectives that a business aims to accomplish
A) Business goals
B) Achievable goals
C) Relevant goals
D) Smart goals
  • 2. The following are the importance of setting business goals except
A) For profit sharing
B) For Motivation
C) For Direction
D) For Evaluation
  • 3. Setting simple business goals includes the following except
A) Conducting SWOT analysis
B) Deceiving customers
C) Setting SMART goals
D) Identifying business purpose
  • 4. _____________ is not one of the benefits of setting simple business goals
A) It enhances performance of entrepreneur and employees
B) It promotes communication skills
C) It improves decision making
  • 5. SWOT analysis means
A) Analysing business Strength, Workability, Opportunities and Threats
B) Analysing business Strengths, Weaknesses, Opportunities and Threats
C) Analysing business Strengths, Worthiness, Opportunities and Threats
  • 6. Identifying business purpose means
A) To expand product line
B) To establish specific objectives
C) To improve customer satisfaction
D) To determine the business's mission and vision
  • 7. ___ motivate entrepreneurs and employees to perform better
A) Performance
B) Goals
C) Communication
  • 8. __ are agencies that work to protect consumers' rights and interests
A) Consumer Council Agencies
B) Consumer Protection Agenda
C) Consumer Protection Agencies
  • 9. ___ is not the importance of consumer protection agencies
A) Providing Education
B) Promoting inequality
C) Protecting Consumers' rights
D) Promoting fair business practices
  • 10. ___is not an example of consumer protection agencies
A) NAFDAC
B) CPC
C) SON
D) CPA
  • 11. Standard Organization of Nigeria ___
A) Protect consumers' rights
B) Regulates food and drugs
C) Sets standards for products
  • 12. ___ is a benefit of consumer protection agencies
A) Worsen Consumers' Complaints
B) Increased Consumers' Confidence
C) Decrease Consumers' Confidence
  • 13. ___ protects consumers' rights
A) NAFDAC
B) CPC
C) SON
  • 14. __ regulates food and drugs
A) SON
B) CPC
C) NAFDAC
  • 15. ________ buy in bulk and sell to retailers
A) Retailers
B) Distributors
C) Wholesalers
  • 16. ____ has to do with selling products directly to consumers
A) Retailers
B) Wholesalers
C) Distribution
  • 17. __ has to do with selling products through e- commerce platforms
A) Online channels
B) Distribution
C) Wholesalers
D) Retailers
  • 18. The following are functions of distribution except
A) Storage
B) Transportation
C) Stock recording
D) Sorting
  • 19. Transportation, storage and inventory management are examples of ___
A) Distribution network
B) Direct shipping
C) Logistical issues
  • 20. What is the primary goal of personal finance?
A) To manage one's financial resources effectively
B) To invest in stocks
C) To save money
D) To buy luxury goods
  • 21. What is a budget
A) An investment
B) A list of expenses
C) A savings account
D) A financial plan for a specific period
  • 22. What is a credit score
A) A measure of one's savings
B) A measure of one's creditworthiness
C) A measure of one's investment
D) A measure of one's income
  • 23. What is the purpose of an emergency fund
A) To pay off debt
B) To save for retirement
C) To invest in stocks
D) To cover unexpected expenses
  • 24. What is financial planning
A) Investing in stocks
B) Create a comprehensive plan to achieve financial goals
C) Saving money
D) Creating a budget
  • 25. What is the first step in making a complaint
A) Post about it on social media
B) Write a letter to the CEO
C) Clearly define the issue
D) Call a lawyer
  • 26. What should you do before making a complaint
A) Ignore the issue
B) Post about it online
C) Talk to friends about it
D) Gather evidence
  • 27. How should you approach making a complaint
A) Calmly and respectfully
B) Aggressively
C) Indifferently
  • 28. What information should you include when making a complaint
A) Only the issue
B) Your personal opinion
C) The issue, relevant details, and desired resolution
D) Only your name
  • 29. Who should you contact first when making a complaint
A) Social media
B) Customer service representative
C) CEO
D) Lawyer
  • 30. What is the purpose of documenting your complaint
A) To keep a record of the issue and communication
B) To share with friends
C) To post online
D) To intimidate the company
  • 31. How should you follow up on complaint
A) Weekly
B) Never
C) According to the company's stated timeline
D) Daily
  • 32. What is an effective way to escalate a complaint
A) Yelling at staff
B) Posting negative reviews online
C) Threatening legal action
D) Politely asking to speak to a supervisor
  • 33. What should you do if your complaint is resolved
A) Ignore the resolution
B) Demand further compensation
C) Share your experience on social media
D) Thank the representative and confirm the resolution
  • 34. Why is it important to stay calm when making a complaint
A) So you can intimidate the representative
B) So you can effectively communicate your issue
C) So you can get what you want
D) So you can post about it online
  • 35. What is the primary role of consumer protection agencies?
A) To protect consumers from unfair practices
B) To regulate prices
C) To promote business growth
D) To provide financial assistance
  • 36. What type of complaint can consumer protection agencies handle
A) Only product related complaint
B) Only complaint about prices
C) Only service related complaint
D) Both product and service related complaint
  • 37. What is primary role of consumer protection agencies
A) To promote business growth
B) To provide financial assistance
C) To protect consumers from unfair practices
D) To regulate prices
  • 38. What type of complaint can consumer protection agencies handle
A) Both product and service related complaints
B) Only complaint about prices
C) Only service related complaint
D) Only product related complaint
  • 39. How do consumer protection agencies help consumers
A) By meditating disputes between businesses
B) By investigating complaints and taking enforcement action
C) By offering products
D) By providing financial compensation
  • 40. Can consumer protection agencies impose fine on businesses
A) Yes
B) No
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