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PES JS 2 Business Studies 3rd Term Examination
Contributed by: School
  • 1. __________ are specific, measurable, achievable, relevant and time -bound objectives that a business aims to accomplish
A) Business goals
B) Relevant goals
C) Achievable goals
D) Smart goals
  • 2. The following are the importance of setting business goals except
A) For Motivation
B) For profit sharing
C) For Evaluation
D) For Direction
  • 3. Setting simple business goals includes the following except
A) Setting SMART goals
B) Deceiving customers
C) Conducting SWOT analysis
D) Identifying business purpose
  • 4. _____________ is not one of the benefits of setting simple business goals
A) It improves decision making
B) It enhances performance of entrepreneur and employees
C) It promotes communication skills
  • 5. SWOT analysis means
A) Analysing business Strength, Workability, Opportunities and Threats
B) Analysing business Strengths, Weaknesses, Opportunities and Threats
C) Analysing business Strengths, Worthiness, Opportunities and Threats
  • 6. Identifying business purpose means
A) To establish specific objectives
B) To determine the business's mission and vision
C) To improve customer satisfaction
D) To expand product line
  • 7. ___ motivate entrepreneurs and employees to perform better
A) Communication
B) Performance
C) Goals
  • 8. __ are agencies that work to protect consumers' rights and interests
A) Consumer Protection Agenda
B) Consumer Council Agencies
C) Consumer Protection Agencies
  • 9. ___ is not the importance of consumer protection agencies
A) Providing Education
B) Promoting inequality
C) Protecting Consumers' rights
D) Promoting fair business practices
  • 10. ___is not an example of consumer protection agencies
A) CPC
B) CPA
C) NAFDAC
D) SON
  • 11. Standard Organization of Nigeria ___
A) Protect consumers' rights
B) Sets standards for products
C) Regulates food and drugs
  • 12. ___ is a benefit of consumer protection agencies
A) Increased Consumers' Confidence
B) Decrease Consumers' Confidence
C) Worsen Consumers' Complaints
  • 13. ___ protects consumers' rights
A) NAFDAC
B) SON
C) CPC
  • 14. __ regulates food and drugs
A) CPC
B) SON
C) NAFDAC
  • 15. ________ buy in bulk and sell to retailers
A) Distributors
B) Retailers
C) Wholesalers
  • 16. ____ has to do with selling products directly to consumers
A) Wholesalers
B) Distribution
C) Retailers
  • 17. __ has to do with selling products through e- commerce platforms
A) Online channels
B) Retailers
C) Distribution
D) Wholesalers
  • 18. The following are functions of distribution except
A) Stock recording
B) Transportation
C) Storage
D) Sorting
  • 19. Transportation, storage and inventory management are examples of ___
A) Logistical issues
B) Distribution network
C) Direct shipping
  • 20. What is the primary goal of personal finance?
A) To invest in stocks
B) To buy luxury goods
C) To manage one's financial resources effectively
D) To save money
  • 21. What is a budget
A) A list of expenses
B) A savings account
C) An investment
D) A financial plan for a specific period
  • 22. What is a credit score
A) A measure of one's income
B) A measure of one's investment
C) A measure of one's creditworthiness
D) A measure of one's savings
  • 23. What is the purpose of an emergency fund
A) To cover unexpected expenses
B) To save for retirement
C) To invest in stocks
D) To pay off debt
  • 24. What is financial planning
A) Investing in stocks
B) Creating a budget
C) Create a comprehensive plan to achieve financial goals
D) Saving money
  • 25. What is the first step in making a complaint
A) Call a lawyer
B) Write a letter to the CEO
C) Clearly define the issue
D) Post about it on social media
  • 26. What should you do before making a complaint
A) Ignore the issue
B) Post about it online
C) Talk to friends about it
D) Gather evidence
  • 27. How should you approach making a complaint
A) Aggressively
B) Indifferently
C) Calmly and respectfully
  • 28. What information should you include when making a complaint
A) Your personal opinion
B) The issue, relevant details, and desired resolution
C) Only the issue
D) Only your name
  • 29. Who should you contact first when making a complaint
A) Social media
B) CEO
C) Lawyer
D) Customer service representative
  • 30. What is the purpose of documenting your complaint
A) To post online
B) To share with friends
C) To intimidate the company
D) To keep a record of the issue and communication
  • 31. How should you follow up on complaint
A) Weekly
B) Daily
C) According to the company's stated timeline
D) Never
  • 32. What is an effective way to escalate a complaint
A) Threatening legal action
B) Politely asking to speak to a supervisor
C) Yelling at staff
D) Posting negative reviews online
  • 33. What should you do if your complaint is resolved
A) Demand further compensation
B) Thank the representative and confirm the resolution
C) Ignore the resolution
D) Share your experience on social media
  • 34. Why is it important to stay calm when making a complaint
A) So you can intimidate the representative
B) So you can get what you want
C) So you can post about it online
D) So you can effectively communicate your issue
  • 35. What is the primary role of consumer protection agencies?
A) To protect consumers from unfair practices
B) To provide financial assistance
C) To promote business growth
D) To regulate prices
  • 36. What type of complaint can consumer protection agencies handle
A) Only product related complaint
B) Only complaint about prices
C) Only service related complaint
D) Both product and service related complaint
  • 37. What is primary role of consumer protection agencies
A) To regulate prices
B) To protect consumers from unfair practices
C) To provide financial assistance
D) To promote business growth
  • 38. What type of complaint can consumer protection agencies handle
A) Both product and service related complaints
B) Only service related complaint
C) Only product related complaint
D) Only complaint about prices
  • 39. How do consumer protection agencies help consumers
A) By meditating disputes between businesses
B) By investigating complaints and taking enforcement action
C) By providing financial compensation
D) By offering products
  • 40. Can consumer protection agencies impose fine on businesses
A) Yes
B) No
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