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PES JS 2 Business Studies 3rd Term Examination
Contributed by: School
  • 1. __________ are specific, measurable, achievable, relevant and time -bound objectives that a business aims to accomplish
A) Relevant goals
B) Achievable goals
C) Business goals
D) Smart goals
  • 2. The following are the importance of setting business goals except
A) For Motivation
B) For profit sharing
C) For Direction
D) For Evaluation
  • 3. Setting simple business goals includes the following except
A) Setting SMART goals
B) Conducting SWOT analysis
C) Deceiving customers
D) Identifying business purpose
  • 4. _____________ is not one of the benefits of setting simple business goals
A) It enhances performance of entrepreneur and employees
B) It improves decision making
C) It promotes communication skills
  • 5. SWOT analysis means
A) Analysing business Strengths, Worthiness, Opportunities and Threats
B) Analysing business Strength, Workability, Opportunities and Threats
C) Analysing business Strengths, Weaknesses, Opportunities and Threats
  • 6. Identifying business purpose means
A) To determine the business's mission and vision
B) To expand product line
C) To establish specific objectives
D) To improve customer satisfaction
  • 7. ___ motivate entrepreneurs and employees to perform better
A) Goals
B) Performance
C) Communication
  • 8. __ are agencies that work to protect consumers' rights and interests
A) Consumer Protection Agenda
B) Consumer Council Agencies
C) Consumer Protection Agencies
  • 9. ___ is not the importance of consumer protection agencies
A) Protecting Consumers' rights
B) Providing Education
C) Promoting fair business practices
D) Promoting inequality
  • 10. ___is not an example of consumer protection agencies
A) NAFDAC
B) SON
C) CPC
D) CPA
  • 11. Standard Organization of Nigeria ___
A) Protect consumers' rights
B) Sets standards for products
C) Regulates food and drugs
  • 12. ___ is a benefit of consumer protection agencies
A) Worsen Consumers' Complaints
B) Increased Consumers' Confidence
C) Decrease Consumers' Confidence
  • 13. ___ protects consumers' rights
A) NAFDAC
B) SON
C) CPC
  • 14. __ regulates food and drugs
A) CPC
B) NAFDAC
C) SON
  • 15. ________ buy in bulk and sell to retailers
A) Distributors
B) Wholesalers
C) Retailers
  • 16. ____ has to do with selling products directly to consumers
A) Retailers
B) Wholesalers
C) Distribution
  • 17. __ has to do with selling products through e- commerce platforms
A) Retailers
B) Wholesalers
C) Online channels
D) Distribution
  • 18. The following are functions of distribution except
A) Stock recording
B) Sorting
C) Transportation
D) Storage
  • 19. Transportation, storage and inventory management are examples of ___
A) Logistical issues
B) Distribution network
C) Direct shipping
  • 20. What is the primary goal of personal finance?
A) To invest in stocks
B) To save money
C) To manage one's financial resources effectively
D) To buy luxury goods
  • 21. What is a budget
A) An investment
B) A savings account
C) A list of expenses
D) A financial plan for a specific period
  • 22. What is a credit score
A) A measure of one's income
B) A measure of one's creditworthiness
C) A measure of one's investment
D) A measure of one's savings
  • 23. What is the purpose of an emergency fund
A) To invest in stocks
B) To save for retirement
C) To pay off debt
D) To cover unexpected expenses
  • 24. What is financial planning
A) Saving money
B) Create a comprehensive plan to achieve financial goals
C) Creating a budget
D) Investing in stocks
  • 25. What is the first step in making a complaint
A) Call a lawyer
B) Write a letter to the CEO
C) Clearly define the issue
D) Post about it on social media
  • 26. What should you do before making a complaint
A) Ignore the issue
B) Gather evidence
C) Talk to friends about it
D) Post about it online
  • 27. How should you approach making a complaint
A) Calmly and respectfully
B) Aggressively
C) Indifferently
  • 28. What information should you include when making a complaint
A) Only the issue
B) Only your name
C) Your personal opinion
D) The issue, relevant details, and desired resolution
  • 29. Who should you contact first when making a complaint
A) Lawyer
B) CEO
C) Social media
D) Customer service representative
  • 30. What is the purpose of documenting your complaint
A) To share with friends
B) To intimidate the company
C) To keep a record of the issue and communication
D) To post online
  • 31. How should you follow up on complaint
A) Weekly
B) According to the company's stated timeline
C) Daily
D) Never
  • 32. What is an effective way to escalate a complaint
A) Posting negative reviews online
B) Politely asking to speak to a supervisor
C) Yelling at staff
D) Threatening legal action
  • 33. What should you do if your complaint is resolved
A) Demand further compensation
B) Share your experience on social media
C) Thank the representative and confirm the resolution
D) Ignore the resolution
  • 34. Why is it important to stay calm when making a complaint
A) So you can post about it online
B) So you can effectively communicate your issue
C) So you can intimidate the representative
D) So you can get what you want
  • 35. What is the primary role of consumer protection agencies?
A) To promote business growth
B) To regulate prices
C) To provide financial assistance
D) To protect consumers from unfair practices
  • 36. What type of complaint can consumer protection agencies handle
A) Both product and service related complaint
B) Only complaint about prices
C) Only product related complaint
D) Only service related complaint
  • 37. What is primary role of consumer protection agencies
A) To regulate prices
B) To promote business growth
C) To provide financial assistance
D) To protect consumers from unfair practices
  • 38. What type of complaint can consumer protection agencies handle
A) Both product and service related complaints
B) Only product related complaint
C) Only service related complaint
D) Only complaint about prices
  • 39. How do consumer protection agencies help consumers
A) By offering products
B) By investigating complaints and taking enforcement action
C) By meditating disputes between businesses
D) By providing financial compensation
  • 40. Can consumer protection agencies impose fine on businesses
A) No
B) Yes
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