ThatQuiz Test Library Take this test now
PES JS 2 Business Studies 3rd Term Examination
Contributed by: School
  • 1. __________ are specific, measurable, achievable, relevant and time -bound objectives that a business aims to accomplish
A) Relevant goals
B) Achievable goals
C) Smart goals
D) Business goals
  • 2. The following are the importance of setting business goals except
A) For Motivation
B) For Direction
C) For profit sharing
D) For Evaluation
  • 3. Setting simple business goals includes the following except
A) Conducting SWOT analysis
B) Deceiving customers
C) Identifying business purpose
D) Setting SMART goals
  • 4. _____________ is not one of the benefits of setting simple business goals
A) It promotes communication skills
B) It enhances performance of entrepreneur and employees
C) It improves decision making
  • 5. SWOT analysis means
A) Analysing business Strengths, Worthiness, Opportunities and Threats
B) Analysing business Strength, Workability, Opportunities and Threats
C) Analysing business Strengths, Weaknesses, Opportunities and Threats
  • 6. Identifying business purpose means
A) To determine the business's mission and vision
B) To expand product line
C) To improve customer satisfaction
D) To establish specific objectives
  • 7. ___ motivate entrepreneurs and employees to perform better
A) Performance
B) Goals
C) Communication
  • 8. __ are agencies that work to protect consumers' rights and interests
A) Consumer Council Agencies
B) Consumer Protection Agencies
C) Consumer Protection Agenda
  • 9. ___ is not the importance of consumer protection agencies
A) Promoting fair business practices
B) Providing Education
C) Promoting inequality
D) Protecting Consumers' rights
  • 10. ___is not an example of consumer protection agencies
A) CPC
B) NAFDAC
C) CPA
D) SON
  • 11. Standard Organization of Nigeria ___
A) Sets standards for products
B) Protect consumers' rights
C) Regulates food and drugs
  • 12. ___ is a benefit of consumer protection agencies
A) Decrease Consumers' Confidence
B) Worsen Consumers' Complaints
C) Increased Consumers' Confidence
  • 13. ___ protects consumers' rights
A) SON
B) CPC
C) NAFDAC
  • 14. __ regulates food and drugs
A) SON
B) NAFDAC
C) CPC
  • 15. ________ buy in bulk and sell to retailers
A) Distributors
B) Wholesalers
C) Retailers
  • 16. ____ has to do with selling products directly to consumers
A) Wholesalers
B) Distribution
C) Retailers
  • 17. __ has to do with selling products through e- commerce platforms
A) Wholesalers
B) Online channels
C) Distribution
D) Retailers
  • 18. The following are functions of distribution except
A) Storage
B) Sorting
C) Stock recording
D) Transportation
  • 19. Transportation, storage and inventory management are examples of ___
A) Direct shipping
B) Logistical issues
C) Distribution network
  • 20. What is the primary goal of personal finance?
A) To invest in stocks
B) To manage one's financial resources effectively
C) To buy luxury goods
D) To save money
  • 21. What is a budget
A) An investment
B) A list of expenses
C) A savings account
D) A financial plan for a specific period
  • 22. What is a credit score
A) A measure of one's creditworthiness
B) A measure of one's investment
C) A measure of one's income
D) A measure of one's savings
  • 23. What is the purpose of an emergency fund
A) To invest in stocks
B) To cover unexpected expenses
C) To save for retirement
D) To pay off debt
  • 24. What is financial planning
A) Saving money
B) Creating a budget
C) Investing in stocks
D) Create a comprehensive plan to achieve financial goals
  • 25. What is the first step in making a complaint
A) Write a letter to the CEO
B) Call a lawyer
C) Clearly define the issue
D) Post about it on social media
  • 26. What should you do before making a complaint
A) Talk to friends about it
B) Gather evidence
C) Ignore the issue
D) Post about it online
  • 27. How should you approach making a complaint
A) Aggressively
B) Calmly and respectfully
C) Indifferently
  • 28. What information should you include when making a complaint
A) Your personal opinion
B) The issue, relevant details, and desired resolution
C) Only your name
D) Only the issue
  • 29. Who should you contact first when making a complaint
A) Lawyer
B) Social media
C) Customer service representative
D) CEO
  • 30. What is the purpose of documenting your complaint
A) To post online
B) To intimidate the company
C) To share with friends
D) To keep a record of the issue and communication
  • 31. How should you follow up on complaint
A) According to the company's stated timeline
B) Weekly
C) Never
D) Daily
  • 32. What is an effective way to escalate a complaint
A) Threatening legal action
B) Posting negative reviews online
C) Politely asking to speak to a supervisor
D) Yelling at staff
  • 33. What should you do if your complaint is resolved
A) Thank the representative and confirm the resolution
B) Share your experience on social media
C) Demand further compensation
D) Ignore the resolution
  • 34. Why is it important to stay calm when making a complaint
A) So you can get what you want
B) So you can effectively communicate your issue
C) So you can intimidate the representative
D) So you can post about it online
  • 35. What is the primary role of consumer protection agencies?
A) To promote business growth
B) To regulate prices
C) To protect consumers from unfair practices
D) To provide financial assistance
  • 36. What type of complaint can consumer protection agencies handle
A) Only complaint about prices
B) Both product and service related complaint
C) Only service related complaint
D) Only product related complaint
  • 37. What is primary role of consumer protection agencies
A) To regulate prices
B) To protect consumers from unfair practices
C) To promote business growth
D) To provide financial assistance
  • 38. What type of complaint can consumer protection agencies handle
A) Only complaint about prices
B) Only product related complaint
C) Only service related complaint
D) Both product and service related complaints
  • 39. How do consumer protection agencies help consumers
A) By offering products
B) By providing financial compensation
C) By meditating disputes between businesses
D) By investigating complaints and taking enforcement action
  • 40. Can consumer protection agencies impose fine on businesses
A) Yes
B) No
Students who took this test also took :

Created with That Quiz — the site for test creation and grading in math and other subjects.