A) bad product, bad service, delay, invoicing error
B) bad attitude, less taxes, wrong quantity
C) delay, bad service, wrong quantity
D) bad product, payment terms, credit delay
E) bad product, confused product, error in the address

A) to provide information
B) to acknowledge receipt
C) to confirm or negotiate the order
D) to inform about prices and data
E) to request information

A) the bank
B) the transportation
C) the customer
D) the supplier
E) the creditor

A) the transportation
B) the people
C) the reference
D) the supplier
E) the customer

A) the creditor
B) the supplier
C) the bank
D) the transportation
E) the customer

A) provide an explanation to the customer
B) apologize with the customer
C) provide a solution for the customer
D) get the customer back
E) lose the customer

A) a product or a service
B) neither a product nor a service
C) a product
D) everything we want
E) a service

A) order the product or service, explain why you need it, send payment, hope to receive the supply
B) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms
C) send an order form, attach a check, wish for the best
D) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions
E) none of the offered options

A) none of the options offered
B) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed
C) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order
D) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best
E) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier

A) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company,
B) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio
C) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint
D) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything
E) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back

A) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service.
B) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order
C) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order
D) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock
E) none of the provided options

A) the reference
B) the creditor
C) none of the options
D) the supplier
E) the customer