A) bad attitude, less taxes, wrong quantity B) bad product, confused product, error in the address C) bad product, bad service, delay, invoicing error D) bad product, payment terms, credit delay E) delay, bad service, wrong quantity
A) to acknowledge receipt B) to request information C) to provide information D) to inform about prices and data E) to confirm or negotiate the order
A) the supplier B) the customer C) the creditor D) the transportation E) the bank
A) the reference B) the transportation C) the people D) the customer E) the supplier
A) the supplier B) the creditor C) the customer D) the transportation E) the bank
A) apologize with the customer B) lose the customer C) provide a solution for the customer D) get the customer back E) provide an explanation to the customer
A) a product B) a product or a service C) everything we want D) neither a product nor a service E) a service
A) none of the offered options B) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions C) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms D) order the product or service, explain why you need it, send payment, hope to receive the supply E) send an order form, attach a check, wish for the best
A) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed B) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier C) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order D) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best E) none of the options offered
A) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio B) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, C) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything D) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint E) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back
A) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock B) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order C) none of the provided options D) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. E) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order
A) the reference B) the creditor C) the supplier D) none of the options E) the customer
A) none of the options B) to require a payment C) to apply a credit D) to credit an amount of money E) to request a credit
A) establish the purpose of the money, deny the credit, provide credit references and hope for the best B) apply for the credit and ask if the creditor wishes to obtain any information. C) none of the options D) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form E) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted
A) negative answer to a credit application B) positive answer to a credit application C) investigate the process of a credit application D) continue the process of a credit application E) neutral answer to a credit application
A) to credit an account B) to obtain a due payment C) to collect things D) to get a credit E) to bill a service
A) credit application B) credit granting C) credit reference D) credit denial E) credit reference request
A) because payign is unnecessary B) because cash basis is better C) because nobody will ever grant you credit again D) because credit is no good E) because the company wins
A) credit reference letter B) credit granting C) credit denial D) credit application letter E) credit reference request
A) neutral references B) positive references C) credit reference request D) negative references E) credit reference
A) they like to take risks B) they know for sure that the customers will pay C) they take the risk to make their businesses grow D) they like to lose money E) they do not take risks
A) because they translate the negative attitude of the potential customer to the potential creditor B) because they say that no money is in their pockets and that they are poor. C) because they limit the possibility of having someone taking a risk on them. D) because they give the idea to the potential creditor that they have a negative impression E) because they are bad things about the feelings of the potential customer
A) to refer to the ideas of the potential customer B) to give negative references C) to ask for references D) to give positive references E) to verify if the customer is interested in our company
A) because public news are of bad taste B) because the client must not know what we referred about them C) because they are negative D) because all other customers will ask for credits E) because they are positive
A) credit reference request B) credit reference C) credit application D) credit granting E) credit denial |