- 1. 1. The ____________ is the place within an organization for receiving visitors
A) Organization
B) reception
C) receptionist
D) reception office
- 2. 2. The _______________ is the first person a visitor sees immediately he or she enters into an organization
A) receptionist
B) reception
C) receptors
D) recep
- 3. 3. A ___________ is a person employed to receive and assist people visiting a particular organization
A) Receptor
B) HoS
C) receptionist
D) HoD
- 4. 4. A good receptionist should have a good physical appearance.
A) True
B) false
C) Not always
D) Not at all
- 5. 5. A good receptionist should have a pleasant manner both on the telephone and when receiving visitors
A) insulting sometimes
B) True
C) unruly sometimes
D) false
- 6. 6. There are _______ major duties of a receptionist
A) four
B) three
C) two
D) six
- 7. 7. Receiving/Making calls is one of the duties of a receptionist
A) True
B) Not certain
C) Could be done by others
D) false
- 8. 8. A good receptionist should not be attentive and must not aintain confidentiality.
A) True
B) Too complex
C) Not understandable
D) False
- 9. 9. A good receptionist can dress casually to the office.
A) ok
B) False
C) True
D) accepted
- 10. 10. There are_______ correspondence records
A) six
B) three
C) four
D) five
- 11. 11. ___________ is used to record all mail which are received in an organization.
A) All of the above
B) Mail inwards book
C) None of the above
D) Mail outwards register
- 12. 12. __________ is used for recording letters that are prepared for postage in an organization
A) E- mail
B) Mail Outwards Register
C) Mail inwards book
D) Mail
- 13. 13. E- mail means ___________
A) Electric mail
B) Electron mail
C) Election mail
D) Electronic mails
- 14. 14. ____________ is the art of putting or arranging documents in a safe place
A) None of the above
B) Piling
C) filling
D) Filing
- 15. 15. There are ______ types of filing systems
A) four
B) five
C) three
D) two
- 16. 16. An efficient filing system must be simple to understand.
A) false
B) complex
C) none of the above
D) True
- 17. 17. There are _______ filing classification methods
A) two
B) Three
C) five
D) four
- 18. 18. __________ means filing documents according to topics.
A) Subject filing
B) alphanumeric filing
C) Departmental filing
D) complex to understand
- 19. 19. In the ____________ , letters are filed according to their places of origin or destination.
A) departmental filing
B) complex filing
C) centralized method
D) geographical method
- 20. 20. One of the rules of filing is that, file must be filed neatly making sure the paper edges are straight.
A) not sure
B) complex to understand
C) false
D) True
A) Electric mail
B) Electronic mail
C) Electoral mail
D) Elected mail
- 22. 22. _______________ are important for most businesses as they are timely and easy to send
A) Letters
B) Folders
C) E-mails
D) Courier
- 23. 23. Names beginning with 'St' are treated as if they are spelt
A) Satan
B) Saint
C) Samuel
D) Samson
- 24. 24. ____________ daily to keep the system up to date.
A) Pray
B) Run
C) File
D) Work
- 25. 25. Do not allow your ______________ to become too bulky.
A) unused materials
B) files
C) paper work
D) dustbin
- 26. 26. Business organizations keep postage books for ___________ reasons.
A) three
B) two
C) five
D) four
- 27. 27. _____________________ is kept by organizations and government offices to record letters that are delivered by hand from one office to another.
A) Despatch Book
B) Bout
C) Mail book
D) Boom
- 28. 28. ______________ is used for recording letters that are prepared for postage in an organization.
A) Yahoo
B) Mail
C) Mail outwards
D) Mail inwards
- 29. 29. A ________________ should have a good physical appearance.
A) good receptionist
B) good wife
C) good husband
D) good guard
- 30. 30. It is important for a receptionist to have a pleasant personality because he or she is the first point of contact.
A) Unclear
B) I disagree
C) False
D) True
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