A) none of the above B) environmental factors C) other factors D) situational factors
A) one-way process B) two-way process C) multiple process D) none of the above
A) Where B) What C) Fears D) When
A) increase differences B) improve customer relations C) bypass personal differences D) waste a great deal of time
A) information overload B) backgrounds and prior experience C) physical environment D) verbal and written exchange
A) some feedback B) little feedback to the recipient C) wrong feedback D) a lot of feedback
A) self actualisation B) self protective C) self bargaining D) self exposing
A) being self-centred B) opening up about their feelings and opinions C) providing a great deal of feedback D) listening more
A) an "unknown" situation B) an actualizing situation C) a "blind spot" situation D) a protective situation
A) self-protective B) self-bargaining C) self-actualization D) self-exposing
A) give a lot of information B) conduct meetings C) select the appropriate communication style D) listen carefully
A) listening problems B) low attention C) interpersonal relations problems D) eye contact
A) the communicators to listen B) respecting "personal space" C) the sender to communicate D) the recipient to understand the message
A) hard to develop B) not easy to learn C) unnecessary D) vital in today's competitive business
A) individual benefits B) individual and organisational benefits C) organisational benefits D) limited benefits
A) practical B) passionate C) informative D) emotional
A) communication skills B) team skills C) conflict resolution skills D) presentation skills
A) creating tense situations B) creating adversaries C) creating competition D) creating a more positive work environment
A) opening up B) broadening perspectives C) filing D) creative work
A) Personal communication B) Conflict Resolution C) Emotional Communication D) Organizational communication |