A) situational factors B) other factors C) none of the above D) environmental factors
A) none of the above B) multiple process C) one-way process D) two-way process
A) Fears B) Where C) When D) What
A) waste a great deal of time B) bypass personal differences C) improve customer relations D) increase differences
A) backgrounds and prior experience B) information overload C) physical environment D) verbal and written exchange
A) little feedback to the recipient B) some feedback C) a lot of feedback D) wrong feedback
A) self bargaining B) self protective C) self exposing D) self actualisation
A) being self-centred B) listening more C) providing a great deal of feedback D) opening up about their feelings and opinions
A) a protective situation B) an actualizing situation C) an "unknown" situation D) a "blind spot" situation
A) self-protective B) self-bargaining C) self-actualization D) self-exposing
A) listen carefully B) select the appropriate communication style C) give a lot of information D) conduct meetings
A) listening problems B) eye contact C) low attention D) interpersonal relations problems
A) the communicators to listen B) the recipient to understand the message C) respecting "personal space" D) the sender to communicate
A) unnecessary B) vital in today's competitive business C) not easy to learn D) hard to develop
A) limited benefits B) individual and organisational benefits C) individual benefits D) organisational benefits
A) passionate B) practical C) informative D) emotional
A) conflict resolution skills B) communication skills C) team skills D) presentation skills
A) creating a more positive work environment B) creating competition C) creating tense situations D) creating adversaries
A) opening up B) broadening perspectives C) filing D) creative work
A) Emotional Communication B) Conflict Resolution C) Organizational communication D) Personal communication |