A) other factors B) environmental factors C) situational factors D) none of the above
A) multiple process B) two-way process C) one-way process D) none of the above
A) When B) What C) Fears D) Where
A) increase differences B) improve customer relations C) bypass personal differences D) waste a great deal of time
A) backgrounds and prior experience B) verbal and written exchange C) information overload D) physical environment
A) little feedback to the recipient B) wrong feedback C) a lot of feedback D) some feedback
A) self bargaining B) self exposing C) self actualisation D) self protective
A) opening up about their feelings and opinions B) providing a great deal of feedback C) listening more D) being self-centred
A) an "unknown" situation B) a protective situation C) a "blind spot" situation D) an actualizing situation
A) self-protective B) self-bargaining C) self-exposing D) self-actualization
A) select the appropriate communication style B) listen carefully C) give a lot of information D) conduct meetings
A) low attention B) listening problems C) eye contact D) interpersonal relations problems
A) the recipient to understand the message B) respecting "personal space" C) the communicators to listen D) the sender to communicate
A) unnecessary B) hard to develop C) vital in today's competitive business D) not easy to learn
A) limited benefits B) individual and organisational benefits C) organisational benefits D) individual benefits
A) practical B) passionate C) informative D) emotional
A) presentation skills B) conflict resolution skills C) communication skills D) team skills
A) creating competition B) creating adversaries C) creating a more positive work environment D) creating tense situations
A) filing B) opening up C) broadening perspectives D) creative work
A) Emotional Communication B) Organizational communication C) Personal communication D) Conflict Resolution |