A) environmental factors B) none of the above C) situational factors D) other factors
A) multiple process B) two-way process C) one-way process D) none of the above
A) When B) Fears C) What D) Where
A) waste a great deal of time B) increase differences C) improve customer relations D) bypass personal differences
A) verbal and written exchange B) backgrounds and prior experience C) information overload D) physical environment
A) a lot of feedback B) little feedback to the recipient C) wrong feedback D) some feedback
A) self exposing B) self protective C) self actualisation D) self bargaining
A) listening more B) being self-centred C) providing a great deal of feedback D) opening up about their feelings and opinions
A) an "unknown" situation B) an actualizing situation C) a protective situation D) a "blind spot" situation
A) self-bargaining B) self-exposing C) self-protective D) self-actualization
A) select the appropriate communication style B) give a lot of information C) listen carefully D) conduct meetings
A) listening problems B) interpersonal relations problems C) low attention D) eye contact
A) the communicators to listen B) respecting "personal space" C) the sender to communicate D) the recipient to understand the message
A) not easy to learn B) hard to develop C) unnecessary D) vital in today's competitive business
A) individual benefits B) organisational benefits C) individual and organisational benefits D) limited benefits
A) informative B) practical C) emotional D) passionate
A) communication skills B) conflict resolution skills C) presentation skills D) team skills
A) creating a more positive work environment B) creating competition C) creating tense situations D) creating adversaries
A) creative work B) filing C) opening up D) broadening perspectives
A) Conflict Resolution B) Emotional Communication C) Personal communication D) Organizational communication |