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Improving Communication Skills
  • 1. The best communication style is very much dependent upon --------------.
A) environmental factors
B) none of the above
C) other factors
D) situational factors
  • 2. Communication is a -----------.
A) one-way process
B) two-way process
C) none of the above
D) multiple process
  • 3. When conflict occurs in a team it is often helpful to draw up a table with the three headings: Who, Needs and -----------.
A) Fears
B) Where
C) When
D) What
  • 4. Conflict resolution can help to open up new possibilities and ------------.
A) waste a great deal of time
B) bypass personal differences
C) increase differences
D) improve customer relations
  • 5. Individuals interpret the world based on their -----------
A) backgrounds and prior experience
B) verbal and written exchange
C) physical environment
D) information overload
  • 6. People with a self exposing communication style give -------------
A) little feedback to the recipient
B) wrong feedback
C) some feedback
D) a lot of feedback
  • 7. A -------------- communication style should be the standard in most communication situations.
A) self exposing
B) self protective
C) self bargaining
D) self actualisation
  • 8. Self protective communicators can improve their communication style by -------------
A) opening up about their feelings and opinions
B) providing a great deal of feedback
C) being self-centred
D) listening more
  • 9. Self bargaining communicators create ----------------
A) a "blind spot" situation
B) a protective situation
C) an "unknown" situation
D) an actualizing situation
  • 10. "Blind Spot" situations can be common if the dominant communication style is --------------
A) self-exposing
B) self-bargaining
C) self-actualization
D) self-protective
  • 11. To become a better communicator you need to understand the recipient and -------------
A) conduct meetings
B) listen carefully
C) select the appropriate communication style
D) give a lot of information
  • 12. Making sure that the recipient has understood the message can help reduce --------------
A) low attention
B) listening problems
C) interpersonal relations problems
D) eye contact
  • 13. Using jargon free language makes it easier for ----------------
A) the sender to communicate
B) the recipient to understand the message
C) respecting "personal space"
D) the communicators to listen
  • 14. Interpersonal skills such as talking, writing and presenting are -------------
A) vital in today's competitive business
B) unnecessary
C) hard to develop
D) not easy to learn
  • 15. Having a good set of presentation skills can have --------------
A) limited benefits
B) individual and organisational benefits
C) organisational benefits
D) individual benefits
  • 16. Being ------------ about the topic can improve your presentation skills.
A) emotional
B) informative
C) passionate
D) practical
  • 17. -------------- can bypass personal differences and open up possibilities.
A) communication skills
B) conflict resolution skills
C) presentation skills
D) team skills
  • 18. Conflict resolution skills assist in building trust and ------------
A) creating competition
B) creating adversaries
C) creating a more positive work environment
D) creating tense situations
  • 19. Negotiation skills and development of options and -------------- are tools used for conflict resolution.
A) broadening perspectives
B) filing
C) opening up
D) creative work
  • 20. ------------- is the basis of all communication.
A) Personal communication
B) Organizational communication
C) Emotional Communication
D) Conflict Resolution
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