A) other factors B) situational factors C) environmental factors D) none of the above
A) none of the above B) two-way process C) multiple process D) one-way process
A) Where B) When C) Fears D) What
A) waste a great deal of time B) bypass personal differences C) increase differences D) improve customer relations
A) physical environment B) verbal and written exchange C) backgrounds and prior experience D) information overload
A) wrong feedback B) a lot of feedback C) little feedback to the recipient D) some feedback
A) self actualisation B) self bargaining C) self exposing D) self protective
A) being self-centred B) listening more C) providing a great deal of feedback D) opening up about their feelings and opinions
A) a protective situation B) an "unknown" situation C) an actualizing situation D) a "blind spot" situation
A) self-bargaining B) self-protective C) self-actualization D) self-exposing
A) select the appropriate communication style B) give a lot of information C) conduct meetings D) listen carefully
A) eye contact B) interpersonal relations problems C) listening problems D) low attention
A) the sender to communicate B) the recipient to understand the message C) the communicators to listen D) respecting "personal space"
A) not easy to learn B) hard to develop C) unnecessary D) vital in today's competitive business
A) individual and organisational benefits B) individual benefits C) limited benefits D) organisational benefits
A) informative B) practical C) emotional D) passionate
A) conflict resolution skills B) presentation skills C) team skills D) communication skills
A) creating tense situations B) creating competition C) creating a more positive work environment D) creating adversaries
A) filing B) broadening perspectives C) opening up D) creative work
A) Conflict Resolution B) Emotional Communication C) Personal communication D) Organizational communication |