A) other factors B) none of the above C) environmental factors D) situational factors
A) multiple process B) one-way process C) none of the above D) two-way process
A) What B) Where C) When D) Fears
A) increase differences B) improve customer relations C) waste a great deal of time D) bypass personal differences
A) information overload B) verbal and written exchange C) backgrounds and prior experience D) physical environment
A) a lot of feedback B) little feedback to the recipient C) wrong feedback D) some feedback
A) self exposing B) self protective C) self bargaining D) self actualisation
A) listening more B) opening up about their feelings and opinions C) providing a great deal of feedback D) being self-centred
A) an "unknown" situation B) a protective situation C) an actualizing situation D) a "blind spot" situation
A) self-bargaining B) self-actualization C) self-exposing D) self-protective
A) listen carefully B) give a lot of information C) conduct meetings D) select the appropriate communication style
A) interpersonal relations problems B) listening problems C) low attention D) eye contact
A) respecting "personal space" B) the recipient to understand the message C) the sender to communicate D) the communicators to listen
A) not easy to learn B) vital in today's competitive business C) hard to develop D) unnecessary
A) individual benefits B) individual and organisational benefits C) limited benefits D) organisational benefits
A) passionate B) informative C) emotional D) practical
A) team skills B) communication skills C) conflict resolution skills D) presentation skills
A) creating a more positive work environment B) creating tense situations C) creating competition D) creating adversaries
A) broadening perspectives B) creative work C) opening up D) filing
A) Personal communication B) Emotional Communication C) Conflict Resolution D) Organizational communication |