A) internal communication B) external communication C) no communication D) none of the above
A) letters and presentations play the most important role B) none of the above C) email and text messaging play the most important role D) individual or team meetings play the most important role
A) who said the least B) who said the most C) who said nothing D) who is responsible for carrying out decisions made
A) decrease information overload B) devise alternatives C) keep employees busy D) waste valuable time
A) all of the above B) decrease morale C) increase productivity D) increase confusion
A) They are not costly B) they are one type of internal communication C) most people prefer face-to-face communication D) They are quick
A) availability B) generating ideas C) low technology D) low attention
A) filtering B) selective perception C) morale and productivity D) the written word
A) feedback B) minutes C) meeting agenda D) time sheet
A) hasty decisions B) limiting attendance C) taking notes D) quality contribution
A) change perceptions B) reduce costs C) controlling the meeting D) the audience better understand you
A) the importance of verbal communication B) the importance of verbal and non-verbal communication C) none of the above D) the importance of non-verbal communication
A) objective B) agenda C) location D) leader
A) each item on the meeting agenda B) closing the meeting C) warm up D) breaks
A) alterations B) no substitutes C) fixed structures D) feedback |