A) none of the above B) situational factors C) environmental factors D) other factors
A) multiple process B) none of the above C) one-way process D) two-way process
A) When B) What C) Fears D) Where
A) bypass personal differences B) improve customer relations C) increase differences D) waste a great deal of time
A) verbal and written exchange B) information overload C) physical environment D) backgrounds and prior experience
A) wrong feedback B) little feedback to the recipient C) a lot of feedback D) some feedback
A) self bargaining B) self actualisation C) self exposing D) self protective
A) listening more B) opening up about their feelings and opinions C) being self-centred D) providing a great deal of feedback
A) an "unknown" situation B) a "blind spot" situation C) an actualizing situation D) a protective situation
A) self-protective B) self-bargaining C) self-exposing D) self-actualization
A) listen carefully B) select the appropriate communication style C) conduct meetings D) give a lot of information
A) interpersonal relations problems B) listening problems C) low attention D) eye contact
A) the communicators to listen B) the recipient to understand the message C) respecting "personal space" D) the sender to communicate
A) vital in today's competitive business B) unnecessary C) hard to develop D) not easy to learn
A) organisational benefits B) individual and organisational benefits C) individual benefits D) limited benefits
A) practical B) informative C) emotional D) passionate
A) presentation skills B) communication skills C) team skills D) conflict resolution skills
A) creating adversaries B) creating competition C) creating a more positive work environment D) creating tense situations
A) opening up B) creative work C) broadening perspectives D) filing
A) Organizational communication B) Emotional Communication C) Personal communication D) Conflict Resolution |