A) other factors B) none of the above C) environmental factors D) situational factors
A) multiple process B) two-way process C) one-way process D) none of the above
A) Where B) What C) Fears D) When
A) improve customer relations B) increase differences C) bypass personal differences D) waste a great deal of time
A) information overload B) physical environment C) verbal and written exchange D) backgrounds and prior experience
A) little feedback to the recipient B) a lot of feedback C) some feedback D) wrong feedback
A) self bargaining B) self exposing C) self protective D) self actualisation
A) listening more B) being self-centred C) providing a great deal of feedback D) opening up about their feelings and opinions
A) a protective situation B) an "unknown" situation C) a "blind spot" situation D) an actualizing situation
A) self-bargaining B) self-exposing C) self-protective D) self-actualization
A) give a lot of information B) conduct meetings C) listen carefully D) select the appropriate communication style
A) interpersonal relations problems B) eye contact C) listening problems D) low attention
A) the communicators to listen B) the sender to communicate C) the recipient to understand the message D) respecting "personal space"
A) not easy to learn B) vital in today's competitive business C) hard to develop D) unnecessary
A) individual benefits B) limited benefits C) individual and organisational benefits D) organisational benefits
A) practical B) informative C) passionate D) emotional
A) team skills B) conflict resolution skills C) presentation skills D) communication skills
A) creating tense situations B) creating a more positive work environment C) creating adversaries D) creating competition
A) creative work B) filing C) opening up D) broadening perspectives
A) Personal communication B) Organizational communication C) Emotional Communication D) Conflict Resolution |