A) other factors B) situational factors C) environmental factors D) none of the above
A) multiple process B) none of the above C) two-way process D) one-way process
A) What B) When C) Fears D) Where
A) waste a great deal of time B) improve customer relations C) increase differences D) bypass personal differences
A) verbal and written exchange B) information overload C) physical environment D) backgrounds and prior experience
A) little feedback to the recipient B) some feedback C) a lot of feedback D) wrong feedback
A) self protective B) self bargaining C) self actualisation D) self exposing
A) opening up about their feelings and opinions B) being self-centred C) listening more D) providing a great deal of feedback
A) an "unknown" situation B) a "blind spot" situation C) a protective situation D) an actualizing situation
A) self-actualization B) self-bargaining C) self-exposing D) self-protective
A) conduct meetings B) select the appropriate communication style C) listen carefully D) give a lot of information
A) eye contact B) listening problems C) interpersonal relations problems D) low attention
A) respecting "personal space" B) the communicators to listen C) the recipient to understand the message D) the sender to communicate
A) not easy to learn B) unnecessary C) vital in today's competitive business D) hard to develop
A) individual benefits B) individual and organisational benefits C) limited benefits D) organisational benefits
A) informative B) passionate C) emotional D) practical
A) conflict resolution skills B) communication skills C) team skills D) presentation skills
A) creating a more positive work environment B) creating competition C) creating tense situations D) creating adversaries
A) broadening perspectives B) opening up C) creative work D) filing
A) Emotional Communication B) Conflict Resolution C) Personal communication D) Organizational communication |