Barriers to Effective Communication
  • 1. Office grapevine can be damaging because they ---------
A) cost money
B) spread incorrect rumors
C) waste time
D) create information load
  • 2. Words count for only -------- of communication.
A) 38%
B) 7%
C) 93%
D) 55%
  • 3. Nowadays, meetings can take place in different locations through using ---------.
A) video conferencing
B) travel arrangements
C) moving between countries
D) face-to-face interactions
  • 4. Firms are becoming more dependant on --------- for communicating with customers.
A) leaflets
B) face-to-face interactions
C) written letters
D) websites
  • 5. Body language is useful in face-to-face communication as it -------
A) doesn't commit things in writing
B) none of the above
C) lets you see whom you are speaking to
D) can gauge true emotions and attitudes
  • 6. Centralisation of authority limits information sharing because different members -----------.
A) share the same information
B) have access to different information
C) are decentralised
D) own the same information
  • 7. Specialized work groups may hinder communication due to ---------.
A) filtering
B) access issues
C) gender differences
D) different functions and goals
  • 8. If you want to emphasize the importance of an issue to a member of staff, it is best to use -------------.
A) face-book
B) email
C) the phone
D) face-to-face communication
  • 9. Barriers to effective communication can be divided into two classes -----------.
A) semantic and political
B) individual and organisational
C) internal and external
D) positive and negative
  • 10. Business design barriers refer to problems with ------------
A) structures and systems in an organisation
B) systems in an organisation
C) structures in an organisation
D) individuals in an organisation
  • 11. Cyber loafing explains ------------.
A) 20% of lost work productivity
B) 0% of lost work productivity
C) 30% to 40% of lost work productivity
D) 45% of lost work productivity
  • 12. In an attempt to provide better conditions, Ferries' car manufacturing plant in Italy have ------------.
A) trees on the factory floor
B) killed trees in the factory
C) removed trees from the factory floors
D) chopped down trees in the factory
  • 13. Lack of resources such as heating and lighting can be classified as ------------.
A) personal barriers
B) interpersonal barriers
C) business design barriers
D) social barriers
  • 14. Statues and fountains in a business working environment can be seen as a type of -------------
A) non-verbal communication
B) verbal messages
C) prosperity
D) none of the above
  • 15. Failing to introduce social networking websites may -----------
A) the operational capabilities of the organization
B) harm the management
C) improves the effectiveness of communication
D) decrease clarity in roles and responsibilities
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