Barriers to Effective Communication
  • 1. Office grapevine can be damaging because they ---------
A) cost money
B) spread incorrect rumors
C) waste time
D) create information load
  • 2. Words count for only -------- of communication.
A) 7%
B) 93%
C) 55%
D) 38%
  • 3. Nowadays, meetings can take place in different locations through using ---------.
A) face-to-face interactions
B) video conferencing
C) moving between countries
D) travel arrangements
  • 4. Firms are becoming more dependant on --------- for communicating with customers.
A) websites
B) leaflets
C) face-to-face interactions
D) written letters
  • 5. Body language is useful in face-to-face communication as it -------
A) can gauge true emotions and attitudes
B) none of the above
C) doesn't commit things in writing
D) lets you see whom you are speaking to
  • 6. Centralisation of authority limits information sharing because different members -----------.
A) have access to different information
B) are decentralised
C) share the same information
D) own the same information
  • 7. Specialized work groups may hinder communication due to ---------.
A) different functions and goals
B) filtering
C) access issues
D) gender differences
  • 8. If you want to emphasize the importance of an issue to a member of staff, it is best to use -------------.
A) face-to-face communication
B) face-book
C) email
D) the phone
  • 9. Barriers to effective communication can be divided into two classes -----------.
A) positive and negative
B) semantic and political
C) individual and organisational
D) internal and external
  • 10. Business design barriers refer to problems with ------------
A) individuals in an organisation
B) structures and systems in an organisation
C) structures in an organisation
D) systems in an organisation
  • 11. Cyber loafing explains ------------.
A) 20% of lost work productivity
B) 45% of lost work productivity
C) 30% to 40% of lost work productivity
D) 0% of lost work productivity
  • 12. In an attempt to provide better conditions, Ferries' car manufacturing plant in Italy have ------------.
A) killed trees in the factory
B) chopped down trees in the factory
C) removed trees from the factory floors
D) trees on the factory floor
  • 13. Lack of resources such as heating and lighting can be classified as ------------.
A) social barriers
B) personal barriers
C) business design barriers
D) interpersonal barriers
  • 14. Statues and fountains in a business working environment can be seen as a type of -------------
A) non-verbal communication
B) none of the above
C) prosperity
D) verbal messages
  • 15. Failing to introduce social networking websites may -----------
A) the operational capabilities of the organization
B) improves the effectiveness of communication
C) harm the management
D) decrease clarity in roles and responsibilities
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