Barriers to Effective Communication
  • 1. Office grapevine can be damaging because they ---------
A) cost money
B) create information load
C) spread incorrect rumors
D) waste time
  • 2. Words count for only -------- of communication.
A) 7%
B) 38%
C) 55%
D) 93%
  • 3. Nowadays, meetings can take place in different locations through using ---------.
A) face-to-face interactions
B) moving between countries
C) travel arrangements
D) video conferencing
  • 4. Firms are becoming more dependant on --------- for communicating with customers.
A) face-to-face interactions
B) written letters
C) websites
D) leaflets
  • 5. Body language is useful in face-to-face communication as it -------
A) lets you see whom you are speaking to
B) none of the above
C) can gauge true emotions and attitudes
D) doesn't commit things in writing
  • 6. Centralisation of authority limits information sharing because different members -----------.
A) own the same information
B) share the same information
C) have access to different information
D) are decentralised
  • 7. Specialized work groups may hinder communication due to ---------.
A) access issues
B) filtering
C) different functions and goals
D) gender differences
  • 8. If you want to emphasize the importance of an issue to a member of staff, it is best to use -------------.
A) face-to-face communication
B) face-book
C) the phone
D) email
  • 9. Barriers to effective communication can be divided into two classes -----------.
A) individual and organisational
B) semantic and political
C) positive and negative
D) internal and external
  • 10. Business design barriers refer to problems with ------------
A) structures and systems in an organisation
B) structures in an organisation
C) individuals in an organisation
D) systems in an organisation
  • 11. Cyber loafing explains ------------.
A) 0% of lost work productivity
B) 20% of lost work productivity
C) 30% to 40% of lost work productivity
D) 45% of lost work productivity
  • 12. In an attempt to provide better conditions, Ferries' car manufacturing plant in Italy have ------------.
A) killed trees in the factory
B) removed trees from the factory floors
C) trees on the factory floor
D) chopped down trees in the factory
  • 13. Lack of resources such as heating and lighting can be classified as ------------.
A) business design barriers
B) personal barriers
C) social barriers
D) interpersonal barriers
  • 14. Statues and fountains in a business working environment can be seen as a type of -------------
A) prosperity
B) none of the above
C) verbal messages
D) non-verbal communication
  • 15. Failing to introduce social networking websites may -----------
A) harm the management
B) the operational capabilities of the organization
C) improves the effectiveness of communication
D) decrease clarity in roles and responsibilities
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