A) Income received by a company B) Income received by an individual for either consumption or savings C) All money spent on business deals D) Income received by an individual for personal or business use
A) Society B) School C) System D) Strengths
A) Toothpaste B) Air conditioner C) Diamond ring D) Tablet phone
A) A compliment B) A suggestion for improvement C) An expression of dissatisfaction D) A statement of satisfaction
A) Trends B) Transportation C) Threats D) Transaction
A) Selling back goods B) Making consumers pay extra C) Setting right a wrong done to a consumer D) Returning goods to the manufacturer
A) Complaining without using the product B) Complaining after trying all suggested solutions C) Complaining because the product looks cheap D) Complaining for no reason
A) Customer loyalty B) Emerging new markets C) Improved road networks D) High absenteeism
A) Social redress B) Civil redress C) Administrative redress D) Criminal redress
A) Complaint after use B) Complaint with valid reason C) Complaint with no fair basis D) Complaint with evidence
A) Transactions B) Strengths C) Threats D) Weaknesses E) Opportunities
A) Take the matter to court immediately B) Call the company CEO C) Report what happened as soon as possible D) Demand for compensation instantly
A) Meets a business representative face to face B) Sends a mail C) Writes a letter D) Calls the manager
A) Sending money B) Sending a product C) Making a phone call D) Destroying the product
A) Threat B) Weakness C) Strength D) Opportunity
A) It boosts the company’s public image B) It increases product expiry C) It reduces production cost D) It allows price increase
A) Sends a summary to PIC members B) Destroys the report C) Dismisses the complaint D) Returns it to the complainant
A) The case is ignored B) The secretariat closes the case C) A meeting is canceled D) The case is sent to the chemical review committee
A) Threat B) Strength C) Weakness D) Opportunity
A) CPC B) SON C) NCC D) FRSC
A) They are cheap B) They are dangerous to health and the environment C) They are imported D) They are used in schools
A) Incompetent managers B) Poor marketing C) Customer satisfaction D) Substandard products
A) It can be granted without going to court B) It is used only when there is no receipt C) It is for criminal cases only D) It involves filing a lawsuit
A) To replace business goals B) To identify competition C) To increase customer prices D) To identify internal and external factors affecting business
A) They are flammable B) They cause birth defects C) They are corrosive D) They increase productivity
A) It creates more business problems B) It resolves issues easily before they get to court C) It removes consumer rights D) It increases court time
A) It wastes time B) It leads to improved customer loyalty C) It increases complaints D) It reduces product quality
A) New government policy B) Bad customer service C) Improved electricity supply D) Strong customer base
A) Writing a letter B) Sending a gift C) Making a phone call D) Mailing a form
A) Ignoring wants and needs B) Arranging needs according to their importance C) Arranging needs based on price D) A record of income only
A) Audio, large print, calls, or braille B) Only letters C) Only emails D) Only verbal
A) Borrowing often B) Showing off wealth C) Spending beyond income D) Living within one’s means
A) It smells sweet B) It is colourful C) It is imported D) It causes lung cancer
A) To control other people’s money B) To increase income C) To take loans D) To estimate income and expenditure
A) At the end of the month B) As soon as dissatisfaction is noticed C) Randomly D) After 1 year
A) Manufacturer or distributor B) Fellow customer C) The school teacher D) Their friend
A) The complainant is angry B) All usage instructions have been followed C) The user doesn’t like the color D) The product was never used
A) Ignoring expenses B) Personal savings C) Stealing D) Not working
A) CPC B) SON C) NAFDAC D) NUC
A) Clothing B) Jewellery C) Food D) Transportation |