A) Income received by a company B) All money spent on business deals C) Income received by an individual for either consumption or savings D) Income received by an individual for personal or business use
A) System B) Strengths C) School D) Society
A) Air conditioner B) Toothpaste C) Diamond ring D) Tablet phone
A) A suggestion for improvement B) An expression of dissatisfaction C) A compliment D) A statement of satisfaction
A) Transaction B) Transportation C) Threats D) Trends
A) Selling back goods B) Returning goods to the manufacturer C) Making consumers pay extra D) Setting right a wrong done to a consumer
A) Complaining after trying all suggested solutions B) Complaining because the product looks cheap C) Complaining for no reason D) Complaining without using the product
A) High absenteeism B) Emerging new markets C) Customer loyalty D) Improved road networks
A) Criminal redress B) Social redress C) Administrative redress D) Civil redress
A) Complaint with no fair basis B) Complaint after use C) Complaint with evidence D) Complaint with valid reason
A) Transactions B) Threats C) Strengths D) Weaknesses E) Opportunities
A) Take the matter to court immediately B) Report what happened as soon as possible C) Call the company CEO D) Demand for compensation instantly
A) Calls the manager B) Writes a letter C) Sends a mail D) Meets a business representative face to face
A) Sending a product B) Sending money C) Making a phone call D) Destroying the product
A) Strength B) Threat C) Weakness D) Opportunity
A) It increases product expiry B) It allows price increase C) It boosts the company’s public image D) It reduces production cost
A) Sends a summary to PIC members B) Dismisses the complaint C) Returns it to the complainant D) Destroys the report
A) A meeting is canceled B) The case is sent to the chemical review committee C) The case is ignored D) The secretariat closes the case
A) Opportunity B) Strength C) Weakness D) Threat
A) NCC B) SON C) FRSC D) CPC
A) They are used in schools B) They are cheap C) They are dangerous to health and the environment D) They are imported
A) Customer satisfaction B) Poor marketing C) Incompetent managers D) Substandard products
A) It is used only when there is no receipt B) It involves filing a lawsuit C) It is for criminal cases only D) It can be granted without going to court
A) To identify competition B) To increase customer prices C) To replace business goals D) To identify internal and external factors affecting business
A) They are corrosive B) They cause birth defects C) They are flammable D) They increase productivity
A) It removes consumer rights B) It increases court time C) It creates more business problems D) It resolves issues easily before they get to court
A) It wastes time B) It reduces product quality C) It increases complaints D) It leads to improved customer loyalty
A) New government policy B) Improved electricity supply C) Bad customer service D) Strong customer base
A) Writing a letter B) Mailing a form C) Sending a gift D) Making a phone call
A) Ignoring wants and needs B) Arranging needs based on price C) Arranging needs according to their importance D) A record of income only
A) Audio, large print, calls, or braille B) Only letters C) Only emails D) Only verbal
A) Borrowing often B) Living within one’s means C) Showing off wealth D) Spending beyond income
A) It causes lung cancer B) It smells sweet C) It is colourful D) It is imported
A) To estimate income and expenditure B) To take loans C) To increase income D) To control other people’s money
A) At the end of the month B) As soon as dissatisfaction is noticed C) After 1 year D) Randomly
A) Manufacturer or distributor B) Their friend C) Fellow customer D) The school teacher
A) The complainant is angry B) All usage instructions have been followed C) The user doesn’t like the color D) The product was never used
A) Stealing B) Personal savings C) Not working D) Ignoring expenses
A) SON B) CPC C) NUC D) NAFDAC
A) Jewellery B) Transportation C) Clothing D) Food |