A) All money spent on business deals B) Income received by an individual for either consumption or savings C) Income received by a company D) Income received by an individual for personal or business use
A) School B) Society C) Strengths D) System
A) Air conditioner B) Tablet phone C) Toothpaste D) Diamond ring
A) A suggestion for improvement B) A statement of satisfaction C) An expression of dissatisfaction D) A compliment
A) Threats B) Transaction C) Trends D) Transportation
A) Making consumers pay extra B) Setting right a wrong done to a consumer C) Returning goods to the manufacturer D) Selling back goods
A) Complaining after trying all suggested solutions B) Complaining for no reason C) Complaining because the product looks cheap D) Complaining without using the product
A) Improved road networks B) High absenteeism C) Customer loyalty D) Emerging new markets
A) Criminal redress B) Social redress C) Civil redress D) Administrative redress
A) Complaint with valid reason B) Complaint with no fair basis C) Complaint after use D) Complaint with evidence
A) Opportunities B) Weaknesses C) Strengths D) Threats E) Transactions
A) Demand for compensation instantly B) Take the matter to court immediately C) Report what happened as soon as possible D) Call the company CEO
A) Meets a business representative face to face B) Writes a letter C) Sends a mail D) Calls the manager
A) Making a phone call B) Destroying the product C) Sending money D) Sending a product
A) Weakness B) Opportunity C) Threat D) Strength
A) It reduces production cost B) It boosts the company’s public image C) It increases product expiry D) It allows price increase
A) Dismisses the complaint B) Destroys the report C) Sends a summary to PIC members D) Returns it to the complainant
A) The secretariat closes the case B) The case is sent to the chemical review committee C) The case is ignored D) A meeting is canceled
A) Opportunity B) Strength C) Weakness D) Threat
A) FRSC B) CPC C) SON D) NCC
A) They are imported B) They are cheap C) They are used in schools D) They are dangerous to health and the environment
A) Incompetent managers B) Poor marketing C) Substandard products D) Customer satisfaction
A) It is used only when there is no receipt B) It can be granted without going to court C) It is for criminal cases only D) It involves filing a lawsuit
A) To replace business goals B) To identify competition C) To increase customer prices D) To identify internal and external factors affecting business
A) They are flammable B) They cause birth defects C) They increase productivity D) They are corrosive
A) It resolves issues easily before they get to court B) It removes consumer rights C) It creates more business problems D) It increases court time
A) It reduces product quality B) It leads to improved customer loyalty C) It wastes time D) It increases complaints
A) Strong customer base B) Improved electricity supply C) Bad customer service D) New government policy
A) Making a phone call B) Writing a letter C) Mailing a form D) Sending a gift
A) A record of income only B) Ignoring wants and needs C) Arranging needs based on price D) Arranging needs according to their importance
A) Only verbal B) Only letters C) Audio, large print, calls, or braille D) Only emails
A) Borrowing often B) Living within one’s means C) Showing off wealth D) Spending beyond income
A) It is imported B) It smells sweet C) It is colourful D) It causes lung cancer
A) To increase income B) To take loans C) To estimate income and expenditure D) To control other people’s money
A) Randomly B) After 1 year C) At the end of the month D) As soon as dissatisfaction is noticed
A) The school teacher B) Fellow customer C) Manufacturer or distributor D) Their friend
A) The product was never used B) The complainant is angry C) The user doesn’t like the color D) All usage instructions have been followed
A) Stealing B) Not working C) Personal savings D) Ignoring expenses
A) NAFDAC B) SON C) CPC D) NUC
A) Clothing B) Transportation C) Food D) Jewellery |