A) All money spent on business deals B) Income received by a company C) Income received by an individual for personal or business use D) Income received by an individual for either consumption or savings
A) Society B) Strengths C) School D) System
A) Diamond ring B) Tablet phone C) Toothpaste D) Air conditioner
A) An expression of dissatisfaction B) A compliment C) A suggestion for improvement D) A statement of satisfaction
A) Trends B) Transportation C) Threats D) Transaction
A) Making consumers pay extra B) Returning goods to the manufacturer C) Setting right a wrong done to a consumer D) Selling back goods
A) Complaining for no reason B) Complaining without using the product C) Complaining after trying all suggested solutions D) Complaining because the product looks cheap
A) High absenteeism B) Emerging new markets C) Customer loyalty D) Improved road networks
A) Social redress B) Civil redress C) Administrative redress D) Criminal redress
A) Complaint with evidence B) Complaint with valid reason C) Complaint with no fair basis D) Complaint after use
A) Strengths B) Transactions C) Weaknesses D) Opportunities E) Threats
A) Demand for compensation instantly B) Take the matter to court immediately C) Call the company CEO D) Report what happened as soon as possible
A) Writes a letter B) Sends a mail C) Meets a business representative face to face D) Calls the manager
A) Sending a product B) Destroying the product C) Making a phone call D) Sending money
A) Opportunity B) Threat C) Strength D) Weakness
A) It increases product expiry B) It boosts the company’s public image C) It reduces production cost D) It allows price increase
A) Sends a summary to PIC members B) Dismisses the complaint C) Returns it to the complainant D) Destroys the report
A) A meeting is canceled B) The case is sent to the chemical review committee C) The case is ignored D) The secretariat closes the case
A) Weakness B) Opportunity C) Strength D) Threat
A) NCC B) CPC C) FRSC D) SON
A) They are imported B) They are used in schools C) They are cheap D) They are dangerous to health and the environment
A) Customer satisfaction B) Incompetent managers C) Substandard products D) Poor marketing
A) It involves filing a lawsuit B) It is for criminal cases only C) It is used only when there is no receipt D) It can be granted without going to court
A) To identify competition B) To replace business goals C) To identify internal and external factors affecting business D) To increase customer prices
A) They are flammable B) They increase productivity C) They cause birth defects D) They are corrosive
A) It resolves issues easily before they get to court B) It creates more business problems C) It increases court time D) It removes consumer rights
A) It leads to improved customer loyalty B) It reduces product quality C) It wastes time D) It increases complaints
A) New government policy B) Improved electricity supply C) Strong customer base D) Bad customer service
A) Sending a gift B) Mailing a form C) Making a phone call D) Writing a letter
A) Arranging needs based on price B) Ignoring wants and needs C) A record of income only D) Arranging needs according to their importance
A) Only letters B) Only emails C) Audio, large print, calls, or braille D) Only verbal
A) Borrowing often B) Living within one’s means C) Showing off wealth D) Spending beyond income
A) It causes lung cancer B) It is imported C) It smells sweet D) It is colourful
A) To take loans B) To estimate income and expenditure C) To increase income D) To control other people’s money
A) As soon as dissatisfaction is noticed B) At the end of the month C) Randomly D) After 1 year
A) The school teacher B) Their friend C) Manufacturer or distributor D) Fellow customer
A) The product was never used B) The user doesn’t like the color C) The complainant is angry D) All usage instructions have been followed
A) Not working B) Personal savings C) Stealing D) Ignoring expenses
A) CPC B) NUC C) NAFDAC D) SON
A) Clothing B) Jewellery C) Transportation D) Food |