A) Income received by an individual for either consumption or savings B) Income received by a company C) All money spent on business deals D) Income received by an individual for personal or business use
A) Strengths B) Society C) School D) System
A) Toothpaste B) Tablet phone C) Air conditioner D) Diamond ring
A) A suggestion for improvement B) A compliment C) An expression of dissatisfaction D) A statement of satisfaction
A) Transaction B) Threats C) Transportation D) Trends
A) Setting right a wrong done to a consumer B) Selling back goods C) Making consumers pay extra D) Returning goods to the manufacturer
A) Complaining after trying all suggested solutions B) Complaining for no reason C) Complaining because the product looks cheap D) Complaining without using the product
A) Improved road networks B) High absenteeism C) Emerging new markets D) Customer loyalty
A) Criminal redress B) Social redress C) Civil redress D) Administrative redress
A) Complaint with evidence B) Complaint after use C) Complaint with valid reason D) Complaint with no fair basis
A) Transactions B) Strengths C) Threats D) Opportunities E) Weaknesses
A) Report what happened as soon as possible B) Call the company CEO C) Take the matter to court immediately D) Demand for compensation instantly
A) Writes a letter B) Sends a mail C) Meets a business representative face to face D) Calls the manager
A) Making a phone call B) Destroying the product C) Sending money D) Sending a product
A) Strength B) Weakness C) Threat D) Opportunity
A) It boosts the company’s public image B) It allows price increase C) It increases product expiry D) It reduces production cost
A) Sends a summary to PIC members B) Dismisses the complaint C) Destroys the report D) Returns it to the complainant
A) The case is ignored B) The case is sent to the chemical review committee C) A meeting is canceled D) The secretariat closes the case
A) Strength B) Threat C) Weakness D) Opportunity
A) CPC B) FRSC C) SON D) NCC
A) They are cheap B) They are dangerous to health and the environment C) They are used in schools D) They are imported
A) Customer satisfaction B) Incompetent managers C) Substandard products D) Poor marketing
A) It involves filing a lawsuit B) It can be granted without going to court C) It is used only when there is no receipt D) It is for criminal cases only
A) To replace business goals B) To identify internal and external factors affecting business C) To identify competition D) To increase customer prices
A) They cause birth defects B) They are corrosive C) They are flammable D) They increase productivity
A) It increases court time B) It resolves issues easily before they get to court C) It removes consumer rights D) It creates more business problems
A) It increases complaints B) It leads to improved customer loyalty C) It wastes time D) It reduces product quality
A) Strong customer base B) Bad customer service C) Improved electricity supply D) New government policy
A) Writing a letter B) Mailing a form C) Sending a gift D) Making a phone call
A) Arranging needs based on price B) A record of income only C) Arranging needs according to their importance D) Ignoring wants and needs
A) Audio, large print, calls, or braille B) Only emails C) Only verbal D) Only letters
A) Showing off wealth B) Borrowing often C) Living within one’s means D) Spending beyond income
A) It smells sweet B) It causes lung cancer C) It is colourful D) It is imported
A) To increase income B) To control other people’s money C) To take loans D) To estimate income and expenditure
A) As soon as dissatisfaction is noticed B) After 1 year C) Randomly D) At the end of the month
A) Their friend B) Manufacturer or distributor C) Fellow customer D) The school teacher
A) The user doesn’t like the color B) The complainant is angry C) The product was never used D) All usage instructions have been followed
A) Not working B) Personal savings C) Ignoring expenses D) Stealing
A) CPC B) NUC C) SON D) NAFDAC
A) Food B) Jewellery C) Clothing D) Transportation |