A) Income received by a company B) Income received by an individual for personal or business use C) Income received by an individual for either consumption or savings D) All money spent on business deals
A) Strengths B) Society C) System D) School
A) Diamond ring B) Tablet phone C) Toothpaste D) Air conditioner
A) A compliment B) A suggestion for improvement C) An expression of dissatisfaction D) A statement of satisfaction
A) Transportation B) Transaction C) Trends D) Threats
A) Selling back goods B) Making consumers pay extra C) Returning goods to the manufacturer D) Setting right a wrong done to a consumer
A) Complaining for no reason B) Complaining because the product looks cheap C) Complaining after trying all suggested solutions D) Complaining without using the product
A) Emerging new markets B) Improved road networks C) High absenteeism D) Customer loyalty
A) Criminal redress B) Civil redress C) Social redress D) Administrative redress
A) Complaint with evidence B) Complaint with no fair basis C) Complaint with valid reason D) Complaint after use
A) Weaknesses B) Opportunities C) Transactions D) Threats E) Strengths
A) Take the matter to court immediately B) Report what happened as soon as possible C) Demand for compensation instantly D) Call the company CEO
A) Meets a business representative face to face B) Calls the manager C) Writes a letter D) Sends a mail
A) Making a phone call B) Sending a product C) Sending money D) Destroying the product
A) Opportunity B) Strength C) Threat D) Weakness
A) It reduces production cost B) It allows price increase C) It increases product expiry D) It boosts the company’s public image
A) Sends a summary to PIC members B) Dismisses the complaint C) Destroys the report D) Returns it to the complainant
A) The case is ignored B) The secretariat closes the case C) A meeting is canceled D) The case is sent to the chemical review committee
A) Threat B) Weakness C) Opportunity D) Strength
A) FRSC B) CPC C) NCC D) SON
A) They are used in schools B) They are imported C) They are dangerous to health and the environment D) They are cheap
A) Substandard products B) Customer satisfaction C) Poor marketing D) Incompetent managers
A) It can be granted without going to court B) It involves filing a lawsuit C) It is used only when there is no receipt D) It is for criminal cases only
A) To replace business goals B) To identify competition C) To increase customer prices D) To identify internal and external factors affecting business
A) They increase productivity B) They cause birth defects C) They are corrosive D) They are flammable
A) It increases court time B) It resolves issues easily before they get to court C) It creates more business problems D) It removes consumer rights
A) It leads to improved customer loyalty B) It reduces product quality C) It increases complaints D) It wastes time
A) New government policy B) Strong customer base C) Improved electricity supply D) Bad customer service
A) Sending a gift B) Mailing a form C) Making a phone call D) Writing a letter
A) Arranging needs based on price B) Ignoring wants and needs C) A record of income only D) Arranging needs according to their importance
A) Audio, large print, calls, or braille B) Only verbal C) Only emails D) Only letters
A) Spending beyond income B) Showing off wealth C) Living within one’s means D) Borrowing often
A) It is imported B) It causes lung cancer C) It is colourful D) It smells sweet
A) To estimate income and expenditure B) To control other people’s money C) To take loans D) To increase income
A) At the end of the month B) As soon as dissatisfaction is noticed C) Randomly D) After 1 year
A) Fellow customer B) Manufacturer or distributor C) The school teacher D) Their friend
A) All usage instructions have been followed B) The product was never used C) The complainant is angry D) The user doesn’t like the color
A) Stealing B) Ignoring expenses C) Personal savings D) Not working
A) CPC B) NUC C) SON D) NAFDAC
A) Food B) Jewellery C) Transportation D) Clothing |