A) Income received by an individual for personal or business use B) All money spent on business deals C) Income received by an individual for either consumption or savings D) Income received by a company
A) Society B) System C) Strengths D) School
A) Toothpaste B) Air conditioner C) Tablet phone D) Diamond ring
A) A suggestion for improvement B) An expression of dissatisfaction C) A compliment D) A statement of satisfaction
A) Threats B) Trends C) Transaction D) Transportation
A) Making consumers pay extra B) Setting right a wrong done to a consumer C) Returning goods to the manufacturer D) Selling back goods
A) Complaining for no reason B) Complaining because the product looks cheap C) Complaining after trying all suggested solutions D) Complaining without using the product
A) Customer loyalty B) High absenteeism C) Emerging new markets D) Improved road networks
A) Social redress B) Civil redress C) Administrative redress D) Criminal redress
A) Complaint with valid reason B) Complaint after use C) Complaint with no fair basis D) Complaint with evidence
A) Threats B) Strengths C) Transactions D) Weaknesses E) Opportunities
A) Demand for compensation instantly B) Take the matter to court immediately C) Call the company CEO D) Report what happened as soon as possible
A) Meets a business representative face to face B) Sends a mail C) Calls the manager D) Writes a letter
A) Destroying the product B) Making a phone call C) Sending money D) Sending a product
A) Strength B) Weakness C) Threat D) Opportunity
A) It increases product expiry B) It boosts the company’s public image C) It allows price increase D) It reduces production cost
A) Destroys the report B) Dismisses the complaint C) Sends a summary to PIC members D) Returns it to the complainant
A) The case is sent to the chemical review committee B) The case is ignored C) The secretariat closes the case D) A meeting is canceled
A) Opportunity B) Strength C) Threat D) Weakness
A) NCC B) FRSC C) SON D) CPC
A) They are imported B) They are used in schools C) They are cheap D) They are dangerous to health and the environment
A) Incompetent managers B) Substandard products C) Poor marketing D) Customer satisfaction
A) It is used only when there is no receipt B) It is for criminal cases only C) It involves filing a lawsuit D) It can be granted without going to court
A) To identify internal and external factors affecting business B) To identify competition C) To replace business goals D) To increase customer prices
A) They increase productivity B) They are flammable C) They are corrosive D) They cause birth defects
A) It increases court time B) It resolves issues easily before they get to court C) It creates more business problems D) It removes consumer rights
A) It reduces product quality B) It leads to improved customer loyalty C) It increases complaints D) It wastes time
A) Strong customer base B) Bad customer service C) New government policy D) Improved electricity supply
A) Making a phone call B) Writing a letter C) Mailing a form D) Sending a gift
A) Arranging needs according to their importance B) A record of income only C) Arranging needs based on price D) Ignoring wants and needs
A) Only verbal B) Only emails C) Only letters D) Audio, large print, calls, or braille
A) Living within one’s means B) Borrowing often C) Showing off wealth D) Spending beyond income
A) It is colourful B) It smells sweet C) It is imported D) It causes lung cancer
A) To estimate income and expenditure B) To take loans C) To control other people’s money D) To increase income
A) After 1 year B) Randomly C) As soon as dissatisfaction is noticed D) At the end of the month
A) Manufacturer or distributor B) Their friend C) Fellow customer D) The school teacher
A) All usage instructions have been followed B) The product was never used C) The user doesn’t like the color D) The complainant is angry
A) Ignoring expenses B) Not working C) Stealing D) Personal savings
A) NAFDAC B) NUC C) SON D) CPC
A) Food B) Clothing C) Transportation D) Jewellery |