A) All money spent on business deals B) Income received by a company C) Income received by an individual for personal or business use D) Income received by an individual for either consumption or savings
A) School B) Strengths C) System D) Society
A) Air conditioner B) Tablet phone C) Toothpaste D) Diamond ring
A) An expression of dissatisfaction B) A suggestion for improvement C) A statement of satisfaction D) A compliment
A) Trends B) Transaction C) Threats D) Transportation
A) Setting right a wrong done to a consumer B) Selling back goods C) Returning goods to the manufacturer D) Making consumers pay extra
A) Complaining after trying all suggested solutions B) Complaining because the product looks cheap C) Complaining without using the product D) Complaining for no reason
A) Customer loyalty B) High absenteeism C) Improved road networks D) Emerging new markets
A) Social redress B) Administrative redress C) Criminal redress D) Civil redress
A) Complaint with no fair basis B) Complaint with evidence C) Complaint with valid reason D) Complaint after use
A) Weaknesses B) Strengths C) Transactions D) Threats E) Opportunities
A) Demand for compensation instantly B) Call the company CEO C) Take the matter to court immediately D) Report what happened as soon as possible
A) Calls the manager B) Writes a letter C) Sends a mail D) Meets a business representative face to face
A) Sending money B) Making a phone call C) Sending a product D) Destroying the product
A) Weakness B) Opportunity C) Threat D) Strength
A) It increases product expiry B) It boosts the company’s public image C) It allows price increase D) It reduces production cost
A) Dismisses the complaint B) Sends a summary to PIC members C) Destroys the report D) Returns it to the complainant
A) The secretariat closes the case B) The case is ignored C) A meeting is canceled D) The case is sent to the chemical review committee
A) Weakness B) Opportunity C) Strength D) Threat
A) SON B) NCC C) CPC D) FRSC
A) They are cheap B) They are dangerous to health and the environment C) They are used in schools D) They are imported
A) Incompetent managers B) Substandard products C) Customer satisfaction D) Poor marketing
A) It involves filing a lawsuit B) It is for criminal cases only C) It can be granted without going to court D) It is used only when there is no receipt
A) To identify competition B) To identify internal and external factors affecting business C) To replace business goals D) To increase customer prices
A) They cause birth defects B) They are corrosive C) They are flammable D) They increase productivity
A) It resolves issues easily before they get to court B) It creates more business problems C) It removes consumer rights D) It increases court time
A) It wastes time B) It reduces product quality C) It increases complaints D) It leads to improved customer loyalty
A) Strong customer base B) New government policy C) Improved electricity supply D) Bad customer service
A) Mailing a form B) Writing a letter C) Making a phone call D) Sending a gift
A) A record of income only B) Arranging needs according to their importance C) Ignoring wants and needs D) Arranging needs based on price
A) Only letters B) Audio, large print, calls, or braille C) Only verbal D) Only emails
A) Borrowing often B) Spending beyond income C) Showing off wealth D) Living within one’s means
A) It causes lung cancer B) It is imported C) It is colourful D) It smells sweet
A) To estimate income and expenditure B) To control other people’s money C) To increase income D) To take loans
A) At the end of the month B) Randomly C) As soon as dissatisfaction is noticed D) After 1 year
A) Manufacturer or distributor B) Fellow customer C) Their friend D) The school teacher
A) The complainant is angry B) The product was never used C) All usage instructions have been followed D) The user doesn’t like the color
A) Ignoring expenses B) Stealing C) Personal savings D) Not working
A) SON B) CPC C) NUC D) NAFDAC
A) Jewellery B) Transportation C) Food D) Clothing |