A) All money spent on business deals B) Income received by a company C) Income received by an individual for either consumption or savings D) Income received by an individual for personal or business use
A) System B) Strengths C) Society D) School
A) Air conditioner B) Toothpaste C) Tablet phone D) Diamond ring
A) A suggestion for improvement B) A compliment C) An expression of dissatisfaction D) A statement of satisfaction
A) Trends B) Transaction C) Threats D) Transportation
A) Selling back goods B) Returning goods to the manufacturer C) Setting right a wrong done to a consumer D) Making consumers pay extra
A) Complaining because the product looks cheap B) Complaining after trying all suggested solutions C) Complaining for no reason D) Complaining without using the product
A) Emerging new markets B) High absenteeism C) Improved road networks D) Customer loyalty
A) Civil redress B) Administrative redress C) Social redress D) Criminal redress
A) Complaint with no fair basis B) Complaint after use C) Complaint with evidence D) Complaint with valid reason
A) Strengths B) Threats C) Opportunities D) Transactions E) Weaknesses
A) Take the matter to court immediately B) Demand for compensation instantly C) Report what happened as soon as possible D) Call the company CEO
A) Writes a letter B) Calls the manager C) Sends a mail D) Meets a business representative face to face
A) Sending a product B) Making a phone call C) Sending money D) Destroying the product
A) Threat B) Weakness C) Strength D) Opportunity
A) It allows price increase B) It boosts the company’s public image C) It reduces production cost D) It increases product expiry
A) Returns it to the complainant B) Destroys the report C) Dismisses the complaint D) Sends a summary to PIC members
A) The secretariat closes the case B) The case is sent to the chemical review committee C) The case is ignored D) A meeting is canceled
A) Strength B) Weakness C) Threat D) Opportunity
A) NCC B) FRSC C) CPC D) SON
A) They are imported B) They are dangerous to health and the environment C) They are cheap D) They are used in schools
A) Customer satisfaction B) Substandard products C) Incompetent managers D) Poor marketing
A) It is for criminal cases only B) It is used only when there is no receipt C) It can be granted without going to court D) It involves filing a lawsuit
A) To increase customer prices B) To identify competition C) To identify internal and external factors affecting business D) To replace business goals
A) They increase productivity B) They cause birth defects C) They are flammable D) They are corrosive
A) It creates more business problems B) It resolves issues easily before they get to court C) It removes consumer rights D) It increases court time
A) It wastes time B) It increases complaints C) It reduces product quality D) It leads to improved customer loyalty
A) New government policy B) Strong customer base C) Bad customer service D) Improved electricity supply
A) Mailing a form B) Sending a gift C) Writing a letter D) Making a phone call
A) A record of income only B) Arranging needs based on price C) Arranging needs according to their importance D) Ignoring wants and needs
A) Only emails B) Only letters C) Audio, large print, calls, or braille D) Only verbal
A) Borrowing often B) Living within one’s means C) Showing off wealth D) Spending beyond income
A) It is colourful B) It causes lung cancer C) It smells sweet D) It is imported
A) To increase income B) To control other people’s money C) To take loans D) To estimate income and expenditure
A) As soon as dissatisfaction is noticed B) After 1 year C) At the end of the month D) Randomly
A) Fellow customer B) Their friend C) Manufacturer or distributor D) The school teacher
A) The complainant is angry B) The user doesn’t like the color C) The product was never used D) All usage instructions have been followed
A) Personal savings B) Not working C) Ignoring expenses D) Stealing
A) CPC B) NUC C) SON D) NAFDAC
A) Transportation B) Food C) Clothing D) Jewellery |